cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Asep Jumedi
Contact Email
pwsantosa@sanscientific.com
Phone
+6281188809646
Journal Mail Official
asep.jumedi@sanscientific.com
Editorial Address
SAN Scientific Office 3 Point Building, 4th Floor, Jl. Tebet Raya No. 90, Jakarta Selatan, DKI Jakarta, Indonesia 12820
Location
Kota adm. jakarta selatan,
Dki jakarta
INDONESIA
Research of Business and Management
Published by SAN Scientific
ISSN : 29863732     EISSN : 29862825     DOI : 10.58777/rbm
Core Subject : Economy,
Economics, Econometrics & Finance
The Research of Business and Management (RBM) is an open-access journal that applies theory developed from business and management research to actual academic-business conditions. Recognizing the intricate relationships between some areas of business activity, RBM examines various decisions, processes, and activities within the actual business and management setting. The RBM focuses on the main problems in developing the sciences of business, management, finance, risk, and corporate governance. Theoretical and empirical advances in research in marketing, human capital, organization, operation/production, supply chain, logistics, finance, investment, business strategy, decision science, digital business, risk management, governance, and ethics and professionalism in business are evaluated regularly. Published for executives, researchers, and scholars alike, the Journal aids the application of empirical research to practical situations and theoretical findings to the reality of real business. This journal is published semi-annually (February and August) with a continuous publication system to keep readers and authors updated with the latest progress.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 35 Documents
 1   2   3   4 
The Effect of Price Perceptions, Service Quality, Promotion and Consumer Value on Satisfaction Fadillah, Erlita Nur; Zain, Efendy
Research of Business and Management Vol. 3 No. 1 (2025): FEBRUARY 2025
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/rbm.v3i1.242

Abstract

This study examines the impact of cost perception, service quality, innovation, and customer value on Xiboba customer satisfaction in DKI Jakarta, viewed from an Islamic perspective. The research employs purposive sampling, with 200 respondents surveyed using a questionnaire. Data analysis is conducted through multiple linear regression. The results indicate that (1) cost perception has a positive and significant effect on customer satisfaction, (2) service quality positively and significantly influences customer satisfaction, (3) innovation has a positive and significant impact on customer satisfaction, and (4) customer value also plays a crucial role in satisfaction. Furthermore, (5) collectively, cost perception, service quality, innovation, and customer value significantly affect Xiboba’s customer satisfaction. These independent variables contribute to the dependent variable. Managerial implications highlight the need for businesses to focus on competitive pricing, enhancing service quality, implementing unique innovative strategies, and delivering clear added value to customers. Aligning with Islamic business ethics, emphasizing fairness in pricing, service excellence, and ethical innovation is essential for achieving and maintaining optimal customer satisfaction.
Enhancing Repurchase Intentions: The Role of Product Quality, Service Quality, and Consumer Satisfaction as a Mediator Alifia, Taarissa Nur; Deviastri, Lily
Research of Business and Management Vol. 3 No. 1 (2025): FEBRUARY 2025
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/rbm.v3i1.283

Abstract

This inquires about points to investigate the effect of item quality and benefit quality on repurchase eagerly, with shopper fulfillment serving as a intervening calculate. Information was accumulated through a survey, and the investigation utilized the Fractional Slightest Square Auxiliary Condition Modeling (PLS-SEM) strategy. The discoveries demonstrate that both item quality and benefit quality altogether impact repurchase eagerly through customer fulfillment. Particularly, item quality emphatically and essentially influences repurchase purposefully, as does benefit quality. Furthermore, item quality emphatically and essentially contributes to buyer fulfillment, whereas benefit quality too emphatically impacts buyer fulfillment. Customer fulfillment, in turn, features a positive and noteworthy impact on repurchase eagerly, and it somewhat intervenes the relationship between item quality and repurchase eagerly. So also, shopper fulfillment somewhat intercedes the impact of benefit quality on repurchase eagerly. Administrative Suggestions: This thinks about emphasizing the imperative part of both item quality and benefit quality in improving buyer fulfillment, which eventually drives repurchase eagerly. For supervisors, this underscores the significance of maintaining tall benchmarks in item offerings and benefit conveyance to cultivate client devotion. 
How Product Quality and Price Drive Repurchase Decisions: The Mediating Role of Consumer Satisfaction Ramadhina, Alifa; Muslikh
Research of Business and Management Vol. 3 No. 1 (2025): FEBRUARY 2025
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/rbm.v3i1.286

Abstract

This study examines the impact of item quality and cost on repurchase decisions for L’Oréal products on Shopee, with buyer satisfaction as an intervening variable. Using purposive sampling, a non-probability sampling technique, data was collected through surveys. The study employs the Partial Least Squares Structural Equation Modeling (PLS-SEM) method for analysis. The findings indicate that: (1) Item quality has a positive and significant effect on buyer satisfaction. (2) Cost positively and significantly influences shopper satisfaction. (3) Shopper satisfaction positively impacts repurchase decisions. (4) Item quality directly influences repurchase decisions. (5) Cost does not directly affect repurchase decisions. (6) Item quality mediates the relationship between shopper satisfaction and repurchase decisions. (7) Cost also acts as a mediator between shopper satisfaction and repurchase decisions. From a managerial perspective, these findings highlight the importance of improving product quality and setting competitive prices to enhance buyer satisfaction, ultimately encouraging repeat purchases. Companies should focus on product development and strategic pricing to strengthen customer loyalty and drive sales growth.
The Impact of Green Accounting and Corporate Social Responsibility on the Profitability of LQ-45 Firms Komara, Edi; Bangun, Putri Metha Ulinka
Research of Business and Management Vol. 3 No. 1 (2025): FEBRUARY 2025
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/rbm.v3i1.368

Abstract

This study analyzes the influence of green accounting (environmental costs and environmental performance) and corporate social responsibility (CSR) on the profitability (ROA) of LQ-45 Firms listed on the Indonesia Stock Exchange (IDX) from 2019-2022. Using purposive sampling, eight Firms were selected. Data was obtained from annual financial and sustainability reports. Environmental costs were measured using the Environmental Cost Index, environmental performance with the PROPER rating, and CSR disclosure using GRI91 criteria. Profitability was measured by ROA. Multiple linear regression analysis in SPSS 25 showed that: (1) Environmental costs did not significantly affect ROA. (2) Environmental performance had a positive significant effect on ROA. (3) CSR disclosure had a negative significant effect on ROA. (4) Simultaneously, environmental costs, environmental performance, and CSR disclosure influenced ROA. Managerial implications highlight the importance of strong environmental performance in increasing profitability. Management must carefully plan CSR programs to balance social benefits and costs. Investors should assess Firms' environmental and social management as part of investment decisions. Regulators should enforce policies promoting transparency in CSR disclosure and green accounting practices to enhance corporate accountability and sustainability.
Determinants of Firm Value with Environmental Performance as a Moderating Kuncoro, Ignatius Bayu; Sihombing, Pardomuan
Research of Business and Management Vol. 3 No. 1 (2025): FEBRUARY 2025
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/rbm.v3i1.374

Abstract

This research examines the influence of Leverage, Liquidity, Profitability, and Institutional Ownership on Firm Value, with Environmental Performance as a moderating variable. The study focuses on coal sub-sector companies listed on the Indonesia Stock Exchange (IDX) from 2019 to 2023. Using purposive sampling, 14 companies were selected as research samples. Panel data regression analysis was employed. The findings reveal that Leverage and Institutional Ownership do not affect Firm Value. Liquidity negatively affects Firm Value, while Profitability has a positive impact. Environmental Performance does not directly influence Firm Value but moderates certain relationships. Specifically, Environmental Performance strengthens the effect of Liquidity and Profitability on Firm Value but does not moderate the impact of Leverage. The study’s managerial implications highlight the importance of fundamental factors such as profitability, leverage, and dividend policy in enhancing Firm Value. Additionally, companies should recognize Environmental Performance as a moderating factor that can reinforce certain financial influences. Management is encouraged to adopt sustainable business practices to improve both financial performance and environmental responsibility.
How Convenience, Usefulness, and Security Drive User Interest in Applications Restya, Galuh Putri; Deviastri, Lily
Research of Business and Management Vol. 3 No. 2 (2025): AUGUST 2025
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/rbm.v3i2.244

Abstract

This research aims to determine whether convenience, usefulness and security have an individual and simultaneous influence on interest in using the GoPay application in the district. Cengkareng, West Jakarta. The independent variables of this research include convenience, usefulness and safety, while the dependent variable is interest in use. This research was carried out using quantitative methods. This research uses multiple linear regression analysis as a data analysis method with a significant level of 5%. The results of the analysis in this research explain that convenience, benefits and security positively and significantly and simultaneously influence interest in using the GoPay application in the district area. Cengkareng, West Jakarta. Managerial implications suggest that to attract and retain users, companies must focus on enhancing user convenience through intuitive design and seamless navigation, ensuring that the application offers valuable and practical features that meet user needs, and providing robust security measures to protect user data and build trust. By aligning application development and marketing strategies with these key user priorities, businesses can significantly increase user engagement and satisfaction, ultimately driving higher adoption rates and customer loyalty.
An An Investigation of Profit Growth in Indonesian Banking Before and During Pandemic Covid-19: Does Financial Performance Matter? Ashari , Ardhita Pramesti; Simon , Zainal Zawir; Nasution, Ananta Hagabean; Zusryn , Alyta Shabrina; Asaari, Masagus
Research of Business and Management Vol. 3 No. 2 (2025): AUGUST 2025
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/rbm.v3i2.296

Abstract

This study examines the influence of Capital Adequacy Ratio (CAR), Net Interest Margin (NIM), Operational Income on Operating Costs (BOPO), and Loan to Deposit Ratio (LDR) on profit growth in the Indonesian banking sector, both before and during the COVID-19 pandemic. The research employs panel data regression with a sample of 44 banking companies listed on the Indonesia Stock Exchange (IDX). The results show that before the pandemic, CAR had a positive and significant effect on profit growth, while NIM and BOPO had negative and significant effects. LDR, however, showed a negative but insignificant effect. During the COVID-19 pandemic, CAR, NIM, and BOPO were found to have negative and significant impacts on profit growth, whereas LDR also negatively affected profit growth. Simultaneous testing confirms that CAR, NIM, BOPO, and LDR significantly influence profit growth in both periods. The findings provide managerial implications for banking companies to monitor key financial ratios that affect profitability. A healthier and more stable banking industry increases public trust and supports financial system stability. For investors, the study highlights the importance of understanding these financial factors when making investment decisions in the banking sector.
Competitiveness in the World of E-Commerce: The Influence of Price and Service on Consumer Purchase Interest at Babyshop Yuaniko, Yuaniko; Sejati, Khoirunnisa
Research of Business and Management Vol. 3 No. 2 (2025): AUGUST 2025
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/rbm.v3i2.477

Abstract

This study analyzes the influence of price and service quality on consumer purchase intention at Permai Babyshop, Jakarta Timur, through the Shopee marketplace. The research is driven by the growing competition in online retail and the importance of pricing strategies and service quality in shaping consumer behavior. Permai Babyshop, which shifted from traditional retail to e-commerce after the COVID-19 pandemic, provides a relevant case. Using a quantitative approach, data were collected from 100 Shopee customers through questionnaires. Multiple linear regression was employed to examine the effects of price and service quality (independent variables) on purchase intention (dependent variable). Results show that both variables have a positive and significant influence. Affordable and competitive prices, along with responsive, reliable, and empathetic service, increase consumer interest and loyalty. The findings highlight that online retailers must continuously improve pricing strategies and service quality to meet expectations in the digital marketplace. For Permai Babyshop, aligning price with perceived value and ensuring service excellence are critical to fostering engagement and sustainable growth. This study contributes to managerial practice by emphasizing customer-focused strategies that enhance purchase intention and strengthen competitiveness in online retail.
Strategy for Building Customer Loyalty: The Role of Customer Relationship Marketing and Engagement in Mediating Satisfaction Willy Jack Sumampouw, Ruland; Kemenaung, Dean Salomo Anthonino; Fahrudin, R.A.
Research of Business and Management Vol. 3 No. 2 (2025): AUGUST 2025
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/rbm.v3i2.479

Abstract

This study investigates the impact of customer relationship marketing and customer engagement on customer loyalty, with customer satisfaction serving as a mediating variable. The sample consisted of 97 service user companies, represented by company administrators working in the field. Hypothesis testing was carried out to examine both the direct and indirect effects, utilizing the mediation function of customer satisfaction. The findings reveal that customer relationship marketing has a direct, positive, and significant influence on customer satisfaction. Additionally, customer relationship marketing directly and positively affects customer loyalty, and customer engagement also has a direct, positive, and significant effect on customer loyalty. However, the results indicate that customer satisfaction does not have a direct, positive, and significant impact on customer loyalty. Furthermore, customer relationship marketing and customer engagement do not influence customer loyalty through the mediation of customer satisfaction. This study adds originality to the existing literature by concentrating on the port logistics service industry, specifically PT. IPC Terminal Petikemas Jakarta has been relatively underexplored in research about customer relationship marketing and engagement. For managerial implications, PT. IPC Terminal Petikemas Jakarta should focus on continually enhancing its customer relationship marketing strategies and actively fostering customer engagement to improve customer loyalty.
Transparency Without Resonance: Litigation Risk Disclosure and Market Apathy in Indonesia’s Capital Market Yusuf, Chandra
Research of Business and Management Vol. 3 No. 2 (2025): AUGUST 2025
Publisher : SAN Scientific

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/rbm.v3i2.486

Abstract

This study examines the gap between litigation risk disclosure and market responsiveness in Indonesia's capital markets. Although Law No. 8 of 1995 and POJK No. 29/POJK.04/2016 require issuers to disclose material legal risks, findings show such announcements rarely affect stock prices or investor behavior. Using a mixed normative–empirical method, the research combines legal analysis with simulated event studies and content analysis of disclosures from five issuers between 2020 and 2024. Results indicate most disclosures are vague and non-quantitative, omitting claim values, probability of loss, or operational impacts, thereby weakening informational value and salience. Event study results reveal no significant abnormal returns in a ±5-day window around disclosure dates, challenging the Efficient Market Hypothesis (EMH). To explain these outcomes, the study employs EMH, signaling theory, salience theory, and legal materiality, explaining why transparency fails to drive reactions. Contributing factors include the absence of binding standards, under-disclosure to avoid reputational harm, and weak investor literacy. Recommendations include standardized disclosure formats, quantification, stronger audits, and enhanced investor education. By framing transparency as both a legal and behavioral issue, the study proposes a framework to strengthen the credibility and effectiveness of litigation risk communication in emerging markets.

Page 3 of 4 | Total Record : 35

 1   2   3   4 

Filter by Year

2023 2026


Reset
Filter By Issues
All Issue Vol. 4 No. 1 (2026): FEBRUARY, 2026 Vol. 3 No. 2 (2025): AUGUST 2025 Vol. 3 No. 1 (2025): FEBRUARY 2025 Vol. 2 No. 2 (2024): AUGUST 2024 Vol. 2 No. 1 (2024): FEBRUARY 2024 Vol. 1 No. 2 (2023): AUGUST 2023 Vol. 1 No. 1 (2023): FEBRUARY 2023