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Journal of Social Science and Business Studies
Published by Yayasan Gema Bina Nusantara
ISSN : -     EISSN : 29876079     DOI : -
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Jounal of Social Sciences and Business Studies is a journal that publishes Focus and Scope research articles, which include : Social Science Business Management Accounting Communication Studies Politic Public Administration Art & Design
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 75 Documents
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The Implementation of IoT on Supply Chain Management Information System Ishlah, Aanisah Waliy; Erni, Erni; Juhanda, Juhanda; Kristianes, Kristianes; Hakim, Muhammad Arif Rahman; Tannady, Hendy
Journal of Social Science and Business Studies Vol. 3 No. 2 (2025): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v3i2.151

Abstract

In the increasingly advanced digital era, the Internet of Things (IoT) has become a key element in industrial transformation, especially in supply chain management information systems. This study aims to explore the implementation of IoT in improving the efficiency and effectiveness of the supply chain in the manufacturing sector. Using a literature review approach, this study identifies various IoT applications, such as sensor networks, Radio Frequency Identification (RFID) technology, and cloud computing that have made significant contributions to real-time data collection, asset tracking, and inventory management. The results of the study indicate that IoT implementation not only improves operational efficiency but also strengthens the competitiveness of companies through automation and artificial intelligence-based data analysis. IoT has been proven to optimize production processes, improve supply chain visibility, and reduce operational costs. However, challenges such as device interoperability, cybersecurity, and resistance to technological change are still major barriers to IoT adoption. This study also highlights the importance of collaboration between IoT solution providers, technology experts, and policy makers to create an ecosystem that supports innovation. The right implementation strategy, accompanied by comprehensive workforce training and a collaborative approach, are needed to maximize the potential of IoT.
The Influence of Communication, Occupational Health and Safety, and Compensation on the Work Ethic of Healthcare Workers (A Case Study of Healthcare Workers at Dustira Hospital, Cimahi) Wulansari, Dita Novia; Muhardi, Muhardi; Adwiyah, Rabiatul
Journal of Social Science and Business Studies Vol. 3 No. 2 (2025): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v3i2.154

Abstract

Communication, work safety and health, and compensation are important fields that must be routinely reviewed by the organization that related to services, such as hospital. This is caused by the amount of effect that may occur if there is a problem or conflict on the fields mentioned. One of the things that can be affected is work ethic. The aim of this research was to determine the communication, work safety and health, compensation, and work ethic at Dustira Hospital. The other purpose was to find out how communication, work safety and health, and compensation partially and simultaneously affect the work ethic. This research was an analytical observational study with a cross-sectional study design. Data was taken through questionnaire. The respondents were health practitioners who work at emergency room, hospital clinics, and inpatient care facility, by a population of 115 respondents. Data was analyzed by multiple linear regression. Results showed that the health practitioners at Dustira Hospital has a good communication, work safety and health, and compensation. There was also an influence of compensation and work safety and health on work ethic, partially with the effect of medium criteria variable and simultaneously with the effect of strong criteria variable.
The Impact of Capabilities, Business Models, and Digital Transformation on UMKM Performance: The Mediation Role of Strategic Partnership Edi, Ragil Yoga; Arafah, Willy; Tanuwijaya, Justine
Journal of Social Science and Business Studies Vol. 3 No. 2 (2025): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v3i2.157

Abstract

This study investigates the influence of capabilities, business models, and digital transformation on the success of MSMEs, with strategic partnerships functioning as a mediating factor. The research utilizes survey data from 247 MSME entrepreneurs and managers in Jakarta who have integrated digital platforms into their business operations. The collected data is analyzed using PLS-SEM. The findings reveal that business models, digital transformation, and strategic partnerships significantly impact SME performance in Jakarta. Strategic partnerships serve as a crucial intermediary, linking business models and digital transformation to corporate performance and amplifying their effect. In contrast, the broader relationship involving capabilities exhibits minimal influence on performance, either directly or through the mediation of strategic partnerships. The results highlight that the primary challenge hindering SME growth in Jakarta is limited capabilities, underscoring the need for more structured and targeted interventions. To address these constraints, strategic partnership initiatives involving government and private sector stakeholders should be tailored to meet the specific needs of MSMEs. Additionally, strengthening digital literacy is essential to enable SMEs to access broader market opportunities. The increasing reliance on social media and e-commerce platforms has emerged as a key digital literacy initiative among MSMEs, supporting their business expansion efforts.
The Effect of Perceived Ease of Use, Perceived Usefulness and Task Technology Fit on The Willingness to Use the Silat Pusaka Application Mellinda, Devi; Muhardi, Muhardi; Nurdin, Nurdin
Journal of Social Science and Business Studies Vol. 3 No. 2 (2025): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v3i2.159

Abstract

This study aims to analyze the influence of perceived ease of use (PEOU), perceived usefulness (PU), and task-technology fit (TTF) on the willingness to use the Silat Pusaka application at UPTD Puskesmas Padasuka Bandung. The research method uses a quantitative approach with a survey of 225 respondents. Data were analyzed using multiple linear regression with t-test and F-test. The results show that PEOU, PU, and TTF significantly influence willingness to use both partially and simultaneously. The adjusted R square value of 0.802 indicates that the three independent variables explain 80.2% of the variance in willingness to use. Findings imply that ease of use, perceived benefits, and task alignment critically support successful adoption of health information systems in primary care services. Therefore, developers and management teams must prioritize user-friendly designs, demonstrate clear practical advantages, and ensure technology aligns effectively with healthcare workflows to enhance user acceptance and sustainable adoption in similar healthcare settings.
Improving Patient Satisfaction: The Crucial Role of Lead Time and Room Facilities in Outpatient Services at Bandung Kiwari Hospital Ikhsanawati, Annisa; Nu'man, Harits; Nurdin, Nurdin
Journal of Social Science and Business Studies Vol. 3 No. 2 (2025): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v3i2.161

Abstract

Lead time and room facilities are critical factors influencing patient satisfaction with hospital services. This study aims to analyze the effects of lead time and room facilities on patient satisfaction in the Outpatient Department of Bandung Kiwari Hospital (RSUD Bandung Kiwari). The research employs a descriptive-verificative quantitative method, involving 150 respondents selected through purposive sampling from an outpatient population of 5,399 in July 2023. Data were collected using a Likert scale questionnaire. The results reveal that the majority of patients experienced lead times exceeding 60 minutes (65.3%), which is beyond the established standard. Conversely, room facilities were generally rated as highly satisfactory (81.95%), despite shortcomings in bathroom cleanliness. Overall patient satisfaction was categorized as good (79.26%), although lead time received a lower score (58%). Regression analysis indicates that lead time and room facilities have a significant simultaneous effect on patient satisfaction (F = 48.662, p = 0.000), with room facilities (β = 0.310, p = 0.000) having a greater partial influence compared to lead time (β = 0.234, p = 0.004). This study concludes that better management of lead time and improved quality of room facilities are essential for enhancing patient satisfaction. The findings highlight the importance of optimizing digital queue systems, improving cleanliness, and conducting regular evaluations through patient satisfaction surveys to ensure continuous service improvement.
The Effect of Product Knowledge, Perceived Benefit and Hospital Brand Image on Patient Decisions to Undergo Eracs (Case Study on ERACS Patients at RSIA Puri Betik Hati) Hastuti , Nike Septembriana Lestari
Journal of Social Science and Business Studies Vol. 3 No. 3 (2025): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v3i3.167

Abstract

ERACS or Enhanced Recovery After Caesarean Surgery is a caesarean section delivery with a special method to help speed up the recovery process. ERACS is a service for mothers who want to give birth that has many benefits, both during labor and postpartum. But unfortunately, there are still many patients who do not know well about the benefits of ERACS or about ERACS itself. This problem is also faced by Puri Betik Hospital. Therefore, this study was conducted to find out how product knowledge, perceived benefits and hospital brand image can influence patient decisions to undergo ERACS at RSIA Puri Betik. This research is included in the type of quantitative research, with the number of samples set at 249 respondents, the data collection technique used is a questionnaire and the data analysis technique used is PLS-SEM. The results showed that all independent variables in this study, namely product knowledge, perceived benefits and hospital brand image, significantly influenced ERACS patient decisions at RSIA Puri Betik.
Feasibility Study of Nickel Mixed Hydroxide Precipitate (MHP) Smelter Construction Plan with High Pressure Acid Leaching (HPAL) Technology Santika, Dewi; Oetomo, Dedy Setyo; Yudha , Haris Sandi
Journal of Social Science and Business Studies Vol. 3 No. 3 (2025): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v3i3.171

Abstract

This study evaluates the feasibility of building a nickel Mixed Hydroxide Precipitate (MHP) plant of PT. X with a capacity of 12,000 tons per year. The analysis shows that the potential demand for MHPs in the national and global markets continues to increase, driven by the growth of the nickel battery-based electric vehicle industry. The planned production capacity is projected to be optimally absorbed. The plant is designed using High Pressure Acid Leaching (HPAL) technology that utilizes low-grade nickel ore from multiple locations to reduce dependence on a single mine. Other supporting factors include adequate infrastructure, manpower, regulatory support, and market potential. Raw material requirements per year include 414,000 tons of laterite ore, 148,100 tons of H₂SO₄, 41,700 tons of CaO, and 2,870 tons of MgO. Initial investment (CAPEX) is estimated at $108.8 million with an annual operating expense (OPEX) of $93.5 million. The main equipment includes an autoclave, thickener, filter press, and rotary dryer. Financial analysis shows the project is feasible with a Payback Period of 4.85 years, an IRR of 19% above the MARR of 15%, and a positive NPV of $14.03 million at a discount of 19%. The sensitivity test showed that the project remained viable despite increased operational costs, so it was considered technically and financially prospective to support Indonesia's nickel downstreaming.
Feasibility Study for The Proposed Poultry Feed Manufacturing Plant by PT. X: Implementing Agricultural Commodity Downstreaming in Gresik, East Java Rahmah, Mutiara Julia; Oetomo, Dedy Setyo; Ramdhani, Rizky
Journal of Social Science and Business Studies Vol. 3 No. 3 (2025): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v3i3.173

Abstract

This study aims to analyze the feasibility of establishing a poultry feed factory by PT. X in Gresik, East Java, as part of Indonesia’s national agricultural downstreaming strategy. The feasibility study evaluates multiple aspects, including technical and technological considerations, raw material availability, and market and marketing potential, particularly for both domestic and export opportunities. The assessment also includes the estimation of local raw material requirements and the identification of appropriate equipment and technology for the factory’s operations. From a market perspective, the study evaluates current and projected demand for poultry feed products, supported by the growing livestock sector and increasing export prospects. From a financial standpoint, the project shows strong viability. Key financial indicators demonstrate positive outcomes: the Net Present Value (NPV) is greater than zero, the Internal Rate of Return (IRR) exceeds the prevailing loan interest rate, and the Payback Period falls within an acceptable and efficient timeframe. These indicators collectively reflect the project’s potential to generate sustainable profits and recover the initial investment within a reasonable period. Considering all evaluated aspects, the development of PT. X's poultry feed factory in Gresik is deemed feasible in terms of technical implementation, market potential, and financial returns. Moreover, the project aligns with national objectives to enhance agricultural value chains through industrial downstreaming, optimize the use of local resources, and contribute to regional and national economic development. As such, the proposed investment not only supports agribusiness growth but also reinforces broader economic resilience and food security initiatives in Indonesia.
State Policies and Coffee: Indonesia–Brazil’s Journey from Colonialism for Global Markets Khairizah; Sudiarto, Tatok Djoko
Journal of Social Science and Business Studies Vol. 3 No. 3 (2025): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v3i3.175

Abstract

This study examines the role of the state in shaping the coffee industries of Indonesia and Brazil within the global market during the 20th century. The objective is to analyze how state intervention influenced the competitiveness of both countries’ coffee sectors. Using a qualitative and deductive approach grounded in international political economy and the concept of comparative advantage, the research finds that Brazil’s structured state-led interventions through infrastructure development, labor management, and export-oriented policies enabled it to dominate the global coffee industry. In contrast, Indonesia faced persistent challenges in modernization, distribution, and post-harvest management, limiting its competitiveness. The findings highlight the importance of consistent and proactive state policies in building competitive advantage for national commodities.
Impact of a Tiered Referral System on Outpatient Satisfaction under BPJS Kesehatan: A Case Study at dr. Slamet Regional General Hospital Garut Rahmannisa, Shofa Nur; Aspiranti, Tasya; Suyanto, Rachmat
Journal of Social Science and Business Studies Vol. 3 No. 3 (2025): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v3i3.177

Abstract

This study aims to analyze the satisfaction levels of outpatients participating in Indonesia's national health insurance (JKN) under its tiered referral system. The research objective is to assess patient satisfaction at Dr. Slamet Regional Public Hospital, a primary referral center, across six key dimensions. A mixed-methods approach was employed, using surveys with 105 outpatients and in-depth interviews with hospital personnel. The findings reveal an overall patient satisfaction level of 74.01%, classified as “good.” Medical services received the highest satisfaction score (76.62%), while cost perception was the lowest (69.14%). Although clinical care is highly rated, the study identifies significant administrative complexity and long waiting times as primary sources of patient dissatisfaction. The main implication is that while the JKN program succeeds in delivering quality medical care, the patient experience is significantly hampered by bureaucratic inefficiencies. Practical improvements should focus on streamlining administrative procedures and optimizing patient flow to enhance overall satisfaction.

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