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PANDITA: Interdisciplinary Journal of Public Affairs
Published by Universitas Krisnadwipayana
ISSN : 26144077     EISSN : 28088131     DOI : https://doi.org/10.61332/ijpa.v6i2
Core Subject : Health, Education, Social,
Education Environmental Science Public Health Social Sciences Other
PANDITA: Interdisciplinary Journal of Public Affairs adalah jurnal peer-review yang menerbitkan artikel tentang praktik, teori, dan penelitian di semua bidang sosial politik termasuk kebijakan publik, governance, manajemen publik, pelayanan publik, dan otonomi daerah. Scope jurnal terdiri dari pemerintahan, pendidikan, budaya, kebencanaan, kepariwisataan, dan kesehatan masyarakat
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 125 Documents
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Strategi Pemasaran Jasa dalam Meningkatkan Jumlah Pelanggan Bengkel Mobil ABC Auto Detailing Teddy Teddy
PANDITA : Interdisciplinary Journal of Public Affairs Vol. 6 No. 1 (2023): Januari - Juni
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v6i1.69

Abstract

AbstractBauran pemasaran atau marketing mix adalah kumpulan variabel pemasaran yang dimanfaatkan untuk mencapai tujuan pemasaran pada pasar yang ditargetkan. Secara singkat, bauran pemasaran adalah strategi yang memadukan aktivitas pemasaran dalam satu waktu untuk meningkatkan penjualan produk atau jasa, yang terdiri dari produk (products), harga (price), promosi (promotions), tempat (place), orang (people), proses (process), bukti fisik (physical evidance). Analisis SWOT adalah analisa yang didasarkan pada logika yang dapat memaksimalkan kekuatan (Strength) dan peluang (Opportunity), namun secara bersamaan dapat meminimalkan kelemahan (Weakness) dan ancaman (Threats). Pelanggan adalah seorang individu atau kelompok yang membeli produk fisik ataupun jasa dengan mempertimbangkan berbagai macam faktor seperti harga, kualitas, tempat, pelayanan dan sebagainya berdasarkan keputusan mereka sendiri. Penelitian ini bertujuan untuk mengetahui, seberapa besar strategi pemasaran Jasa Dalam Meningkatkan jumlah Pelanggan Bengkel Mobil ABC Auto Detailing. Penelitian yang digunakan adalah konsumen/ pelanggan jasa bengkel selama satu semester pada tahun 2022. Dengan menggunakan Analisis SWOT dan Bauran Pemasaran 7p. Sangat berpengaruh terhadap jumlah pelanggan dan sebagai alat bantu untuk memperluas visi misi suatu perusahaan.
Peningkatan Efisiensi Ruang Kantor Melalui Metode 5S: Analisis Kualitatif Ruang Kantor Unit Taman Rekreasi PT. Selecta M. Iqbal Dilargo; Adiguna Sasama Wahyu Utama; Hindra Kurniawan
PANDITA : Interdisciplinary Journal of Public Affairs Vol. 6 No. 2 (2023): Juli - Desember
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v6i2.70

Abstract

Penelitian ini bertujuan untuk mengevaluasi sejauh mana penerapan metode 5S di PT. Selecta. Penelitian ini menggunakan pendekatan kualitatif deskriptif untuk menganalisis ruang kantor. Hasil penelitian menunjukkan bahwa penerapan metode 5S belum ditemukan dalam penataan ruang kantor di PT. Selecta. Ketidakteraturan dan kekacauan lingkungan kantor menjadi indikasi ketiadaan praktik 5S. Kesimpulan penelitian ini adalah PT. Selecta belum menerapkan metode 5S dalam penataan ruang kantornya. Temuan ini menunjukkan perlunya PT. Selecta untuk mempertimbangkan penerapan metode 5S guna meningkatkan efisiensi dan produktivitas ruang kantor.
Penggunaan Lembar Analisis Materi Pada Metode Diskusi Presentasi dalam Upaya Peningkatan Efektivitas Pembelajaran Leni Lustiawati Dewi; Supardi Supardi
PANDITA : Interdisciplinary Journal of Public Affairs Vol. 6 No. 2 (2023): Juli - Desember
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v6i2.71

Abstract

The purpose of using the Material Analysis Sheet in the Discussion Method is to improve the learning achievement of each student in learning activities. This analysis sheet is used to measure how far the student is able to absorb and understand the material during the discussion. Improving the effectiveness of learning, what the author wants to know is on two aspects of the assessment, namely the process aspect and the result aspect. The process aspect is explored in two ways, namely the assessment carried out by the teacher and the assessment by the audience. The assessment carried out by the teacher is addressed to all students regarding the learning process. This assessment uses the Process Assessment Sheet. While the audience assessment is aimed at the presenter group, it is carried out using the Material Evaluation Sheet. The results of the assessment of these two methods are combined and divided into two to get the value of learning effectiveness in the process aspect. Meanwhile, the author can explore aspects of the results by looking at the post-test scores by conducting written tests in the form of multiple choice questions (multiple chois), which are carried out at the end of the lesson. Learning is said to be effective, that is, when it reaches the predetermined targets. In the process aspect, the researcher stated that it was effective if the process assessment had achieved a score of 80% or more. Meanwhile, the outcome aspect is declared effective if students who achieve KKM (posttest score = 70) are at least 70% of the total number of students.
Meningkatkan Prestasi Belajar melalui Model Pembelajaran Cooperative Learning Strategies (CLS) Nur Widhihastuti; Supardi Supardi
PANDITA : Interdisciplinary Journal of Public Affairs Vol. 6 No. 2 (2023): Juli - Desember
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v6i2.72

Abstract

The selection of the right learning model greatly affects the success in determining the high and low results achieved by students in carrying out learning. However, to be able to have the right learning model, careful observation is needed by looking for the causes behind the difficulty of students learning the given material. The emphasis is on the importance of activities and interactions during the learning process to achieve what is the purpose of teaching. Thus the success of students in the learning process will achieve maximum results. Improve student learning outcomes with the Cooperative Learning Strategy learning model in the process of implementing Biology subject learning in class XII Science 2 at SMA Negeri 2 Cikarang Utara. This model is considered appropriate to be applied to students because it has the principle of responsibility between individuals, interdependence in positive terms, communicative among others, students, doing face-to-face to interact, accustomed to evaluating in carrying out a better process. Achievement in carrying out the learning process using this model gets significant results in improving student learning outcomes. The basis for this achievement is accompanied by data during the model implementation process
Peningkatan Prestasi Belajar Matematika Materi Statistika melalui Metode Problem Based Instruction pada Siswa Kelas XII MIPA-5 di SMA Negeri 2 Cikarang Utara Supriani Supriani; Supardi Supardi
PANDITA : Interdisciplinary Journal of Public Affairs Vol. 6 No. 2 (2023): Juli - Desember
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v6i2.73

Abstract

In the problem-oriented teaching method it is assumed that student activity can be maximized, so that student performance can also increase. Therefore, this research was carried out with the aim of evaluating mathematics learning in statistics material using the problem based instruction method for class XII MIPA-5 students. This research was conducted at SMA Negeri 2 Cikarang Utara, which is located on Jalan Raya Lemahabang, Simpang Village, Kec. North Cikarang. This research began with a preliminary study from October to November 2021. The research subjects were all students of class XII MIPA-5 at SMA Negeri 2 Cikarang Utara in the odd semester of the 2021/2022 Academic Year, totaling 36 students. The results of the research show that the problem based instruction method does not only improve learning and student achievement. By applying the problem based instruction method, student learning can be improved, which is proven (1) to cause an increase in the level of completeness, during the pre-cycle it increased from 56% to 75% in cycle I and increased to a level in cycle II. 92%, (2) the level of incompleteness decreased, namely in the pre-cycle period it fell from 44% to 25% in Cycle I and to 8% in Cycle II, (3) the class average increased from 67 in the previous period. increased to 73 in Cycle I and 76 in Cycle II. With these results, the problem based instruction method is effective in improving student performance.
Keterampilan Proses Sains Siswa Jurusan IPA Beberapa SMA Di Yogyakarta Hutomo Eri Pratama; Supardi Supardi
PANDITA : Interdisciplinary Journal of Public Affairs Vol. 6 No. 1 (2023): Januari - Juni
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v6i1.74

Abstract

This research is quantitative research that aims to determine the extent of mastery of science process skills of grade XI students of the Science Department in four high schools in Yogyakarta and find out the differences in mastery of science process skills of grade XI students of the Science Department in four high schools in Yogyakarta. The subjects of this study were 127 grade IX students majoring in science in several high schools in Yogyakarta. The results showed that the mastery level of students majoring in science at four high schools in Yogyakarta was still at a sufficient level. There are significant differences in the level of mastery of science process skills from science majors from the four schools used as research sites. Mastery of science process skills of science students majoring in the aspect of identifying variables still needs improvement while mastery of science process skills in defining variables operationally, and designing research / experiments is still at a sufficient level. The ability to present/interpret data and formulate hypotheses is a skill that students master well.Keywords: Science Process Skills, Science Major Students
Pengaruh Pola Asuh Orangtua dan Kebiasaan Belajar terhadap Prestasi Belajar Fisika Bulan Amalia; Supardi Supardi
PANDITA : Interdisciplinary Journal of Public Affairs Vol. 6 No. 2 (2023): Juli - Desember
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v6i2.76

Abstract

The purpose of this study was to determine the effect of parenting and study habits on physics learning achievement of students of class XI IPA SMAN 2 Cibinong in the 2010/2011 academic year. This research is a quantitative research. The data collection tool used is a survey by distributing questionnaires of parenting and study habits to students. The results of this study are in the form of numbers that have been processed. The data used in this study were taken from questionnaires and the odd semester report card results of the 2010/2011 school year. Parenting and study habits of students have a positive influence on the physics learning achievement of students at school. That is, the better the parenting style and learning habits of students, the better the physics learning achievement of students at school.Keywords: parenting, study habits, physics learning achievement
Perbandingan Peningkatan Hasil Belajar Siswa Menggunakan Metode Pembelajaran Gallery Walk dengan Metode Pembelajaran Jigsaw Yayu Sri Umaroh Handayasari; Supardi Supardi
PANDITA : Interdisciplinary Journal of Public Affairs Vol. 6 No. 2 (2023): Juli - Desember
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v6i2.78

Abstract

Pembinaan Pegawai Bagian Management Trainee di PT Jasa Marga Pusat Jakarta Timur Rayssa Nardina Shalsabila; Sari Ningsih
PANDITA : Interdisciplinary Journal of Public Affairs Vol. 6 No. 2 (2023): Juli - Desember
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v6i2.92

Abstract

This study aims to determine what kind of coaching in Management Trainee of PT Jasa Marga Headquarter East Jakarta. This study using descriptive qualitative method. To determine what kind of coaching in Management Trainee Department of PT Jasa Marga Headquarter East Jakarta, researcher uses few of data collecting technique which are observing, interview, and documentation studies. As of data analysis technique uses the following steps: data reduction, data presentation, and conclusion. The results of this study show that the coaching based that the coaching based on participation and performance are quite effective. The supporting factor of the employee coaching in Management Trainee Department is technology development in daily performance. The inhibiting factors of the employee coaching is number of employee who got decreased.
Pengaruh Kualitas Pelayanan Baskin Robbins melalui Online Foods terhadap Kepuasan Konsumen Sugeng Santoso
PANDITA : Interdisciplinary Journal of Public Affairs Vol. 6 No. 2 (2023): Juli - Desember
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v6i2.93

Abstract

The business world in Indonesia is increasingly experiencing changes that require business people to always improve their abilities. One of the changes in question is the change in the field of information technology. The current business process is not only done by visiting a shop or store, but can be done online through an application. In this study, the authors discussed the effect of Baskin Robbins' service quality through Online Foods on consumer satisfaction. Service quality is a measure of how well the level of service provided is capable or in accordance with customer expectations, with service quality indicators including reliability, responsiveness, assurance, empathy, and physical evidence. Meanwhile, consumer satisfaction is a cognitive purchase situation with respect to the equivalence or disproportion between the results obtained compared to the sacrifices made, with indicators of consumer satisfaction including conformity of expectations, willingness to repurchase, recommending, not paying attention to competing products, and willing to provide input. The research was conducted using associative descriptive, which is a method that analyzes and also describes/describes the variable data that was successfully obtained in the study and then draws conclusions, using a simple correlation coefficient technique. In this study it was concluded that 1) The average score of the service quality variable is 328, including good with indicators including reliability with a score of 367, responsiveness with a score of 294, assurance with a score of 350, empathy with a score of 318 and physical evidence with a score of 301 it can be concluded that the variable Quality of Service has been successfully carried out well 2) The average score produced on the variable consumer satisfaction is 345 and is in a good class interval; As for the indicators which include suitability of expectations with a score of 358, referential interest with a score of 316, , recommend with a score of 369, not paying attention to peeasing products with a score of 345, providing input to companies with a score of 339. So it can be concluded by researchers that the Baskin Robbins consumer satisfaction variable has worked well Good. 3) There is a strong positive influence given by service quality to customer satisfaction. The regression equation in this study is as follows: Y = 12.52 + 082 (X).  

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