Garuda - Garba Rujukan Digital

Determinants of Increased Customer Loyalty at PT Logistik Indonesia Network Thru Customer Satisfaction as an Intervening Variable Widarma; Sufrin Hannan; Agus Setyo Pranowo
International Journal of Economics Accounting and Management Vol. 2 No. 5 (2026): IJEAM - January 2026
Publisher : PT. INOVASI TEKNOLOGI KOMPUTER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60076/ijeam.v2i5.1695

This study aims to examine the influence of service quality and price perception on customer loyalty, with customer satisfaction as an intervening variable. This research is expected to increase customer loyalty at PT Logistik Indonsia Network. The sampling method used Purpossive and Simple Random Sampling by distributing questionnaires to 173 B2B respondents of PT Logistik Indonesia Network. The questionnaire data was processed using SMART PLS software version 4.0.9.9. The research results indicate that service quality and price perception have a positive and significant impact on customer satisfaction. Service quality has a positive but insignificant impact on customer loyalty, while price perception has a positive and significant impact on customer loyalty. Customer satisfaction is able to mediate between service quality and price perception toward customer loyalty. This finding confirms that in the B2B logistics industry, customer loyalty enhancement strategies are not sufficient by simply improving service quality, but must also be balanced with competitive pricing and the creation of satisfying customer experiences. PT Logistik Indonesia Network can consider optimizing service effectiveness, improving delivery timeliness, and developing more flexible pricing schemes to enhance customer satisfaction and loyalty.

The Effect of Service Quality, Brand Image, And Price Perception on Word of Mouth In Wedding Organizer Services at PT. Euforia Unggul Berkarya M. Lucky Pratama; Diah Natalisa; Aslamia Rosa
International Journal of Economics Accounting and Management Vol. 2 No. 5 (2026): IJEAM - January 2026
Publisher : PT. INOVASI TEKNOLOGI KOMPUTER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60076/ijeam.v2i5.1737

This study aims to analyze the influence of service quality, brand image, and price perception on electronic word of mouth (e-WOM) for wedding organizer services at PT. Euforia Unggul Berkarya. The study involved all 100 respondents from the company's clients, ensuring the data obtained comprehensively represents consumer perceptions. Data collection involved primary and secondary data, with a questionnaire as the primary instrument to measure respondents' perceptions of the research variables. The data were then analyzed using multiple linear regression analysis to determine the effect of each independent variable on e-WOM. The results show that service quality has a significant influence on e-WOM, indicating that responsive, professional, and service that meets customer expectations encourages clients to share their positive experiences through digital media. Furthermore, brand image also significantly influences e-WOM, indicating that reputation, credibility, and positive perceptions of the company play a significant role in shaping consumers' willingness to recommend the service to others. These findings suggest that a strong brand image can increase customer trust and loyalty, which is then reflected in e-WOM activity. Furthermore, price perception also has a significant influence on e-WOM. This indicates that prices that are perceived as reasonable and commensurate with the quality of service received will increase consumer satisfaction, thereby encouraging the emergence of positive reviews and recommendations. Overall, the results of this study confirm that the synergy between service quality, brand image, and price perception is a crucial factor in increasing e-WOM in wedding organizer services, particularly at PT. Euforia Unggul Berkarya

The Influence of Training, Work Experience, and Work Motivation on Employee Performance at Radio Republik Indonesia Palembang Zahra Salsabila Nur Atyas; Azwardi; Afriyadi Cahyadi; Zunaidah
International Journal of Economics Accounting and Management Vol. 2 No. 5 (2026): IJEAM - January 2026
Publisher : PT. INOVASI TEKNOLOGI KOMPUTER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60076/ijeam.v2i5.1750

This research was conducted to examine the influence of training, work experience, and work motivation on employee performance at Radio Republik Indonesia Palembang. This research used quantitative data analysis to measure whether there was a correlation between the variables. The data collection included primary and secondary data, with questionnaire being the primary data as a tool to record the respondents’ view on the variables. The research population included all 86 employees of Radio Republik Indonesia Palembang, using a saturated sampling technique. The data was analyzed using multiple linear regression analysis. The results show that training was significantly affecting employee performance. This finding implies that training can have an impact on employee performance if there is participation, repetition, relevance, transference, and feedback. On the contrary, work experience has an insignificant effect on employee performance, indicating that long periods of employment do not determine an employee's work experience. Lastly, work motivation has a significant effect on employee performance. This finding suggests that employees that have motivation in the form of need for achievement, need for power, and need for affiliate as their driving force could maintain the intensity, direction, and persistency in achieving the designated performance. The company needs to review employees with long periods of service to determine whether the length of time they have spent in their jobs is in line with the skills and competencies they should have gained from their work experience.

The Effect of Capital Structure, Profitability, and Liquidity on Stock Returns, with Company Size as a Moderating Variable in Food and Beverage Companies Listed on the Indonesia Stock Exchange (IDX) for the 2019-2023 Period Firza Azzahra; Keulana Erwin; Parapat Gultom
International Journal of Economics Accounting and Management Vol. 2 No. 5 (2026): IJEAM - January 2026
Publisher : PT. INOVASI TEKNOLOGI KOMPUTER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60076/ijeam.v2i5.1767

The purpose of this research is to examine the impact of capital structure, profitability, and liquidity on stock returns, taking into account company size as a moderating factor, in food and beverage firms listed on the Indonesia Stock Exchange (BEI) between 2019 and 2023. Data from the Indonesia Stock Exchange served as the foundation for this research. The sampling technique employed was purposive sampling. This research included a sample of 11 companies from the food and beverage sub-sector listed on the Indonesia Stock Exchange between 2019 and 2023, with a total of 55 companies. Moderated Regression Analysis (MRA), secondary data, and panel data regression analysis were the methods used. According to the findings of this study, capital structure has a positive and considerable impact on share returns, liquidity has a positive and significant impact on share returns, and profitability has no effect on share returns. The impact of profitability on stock returns is not greatly moderated (strengthened) by firm size

Prospects for Increasing the Economic Independence of the Community Through the Red and White Cooperative Based on Maqashid Sharia Muslim Marpaung; Faisal; Muflihul Fadhil; Tedi Hermansyah
International Journal of Economics Accounting and Management Vol. 2 No. 5 (2026): IJEAM - January 2026
Publisher : PT. INOVASI TEKNOLOGI KOMPUTER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60076/ijeam.v2i5.1769

The purpose of this research is to examine the impact of capital structure, profitability, and liquidity on stock returns, taking into account company size as a moderating factor, in food and beverage firms listed on the Indonesia Stock Exchange (BEI) between 2019 and 2023. Data from the Indonesia Stock Exchange served as the foundation for this research. The sampling technique employed was purposive sampling. This research included a sample of 11 companies from the food and beverage sub-sector listed on the Indonesia Stock Exchange between 2019 and 2023, with a total of 55 companies. Moderated Regression Analysis (MRA), secondary data, and panel data regression analysis were the methods used. According to the findings of this study, capital structure has a positive and considerable impact on share returns, liquidity has a positive and significant impact on share returns, and profitability has no effect on share returns. The impact of profitability on stock returns is not greatly moderated (strengthened) by firm size

Comparative Analysis of Wealth Redistribution: Fiscal Instruments of the Prophet's Era and Indonesia's Fiscal Policy in Poverty Reduction Siti Itsna Syamsiyah; Muhamad Agus Alfiyan Nur Ahmada; Muhamad Aqim Adlan; M. Arif Faizin
International Journal of Economics Accounting and Management Vol. 2 No. 5 (2026): IJEAM - January 2026
Publisher : PT. INOVASI TEKNOLOGI KOMPUTER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60076/ijeam.v2i5.1770

This study aims to analyze the comparative study of wealth redistribution from fiscal instruments from the Prophet Muhammad's era and Indonesian fiscal policy in poverty alleviation. Using qualitative research methods with a literature review approach, it was found that the Islamic financial system has had a clear, structured framework, and a social justice orientation since its inception. Zakat is a key pillar, not only an individual act of worship but also a fiscal instrument managed by the state through the Baitul Mal (the Islamic treasury). In addition to zakat, there are other sources such as ghanimah, fai', jizyah, kharaj, usyr, khums, as well as voluntary contributions in the form of infaq, sadaqah, and waqf. When compared with modern Indonesian fiscal policy, there are fundamental differences both in revenue sources and management mechanisms. Indonesia places taxes as the fiscal backbone. The comparative analysis shows that the Prophet Muhammad's fiscal system excels in aspects of target certainty, mechanism simplicity, and a strong moral-spiritual foundation. Meanwhile, the Indonesian fiscal system excels in aspects of modern institutions, legal frameworks, and the ability to manage a more complex economic scale. Indonesia's biggest challenge is how to bridge the Islamic values of social justice with contemporary fiscal policy practices

Moderation Social Influence on Influence Effort Expectancy Against Adoption of Innovation Uke Prajogo; Lidia Andiani; Shafira Yana Yasmin
International Journal of Economics Accounting and Management Vol. 2 No. 5 (2026): IJEAM - January 2026
Publisher : PT. INOVASI TEKNOLOGI KOMPUTER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60076/ijeam.v2i5.1777

This study aims to analyze the effect of effort expectancy on innovation adoption,moderated by social influence.The sample criteria determined by the researcher were:1. MSMEs that are members of ABM Preneur 2. Know or have used QRIS This study used a saturated sampling technique, resulting in a sample size of 90 individuals in the entire population.Data analysis and hypothesis testing were conducted using Smart PLS version 4.1.0.9.The results showed that H1 was accepted while H2 was rejected. Therefore, effort expectancy has a positive and significant effect on innovation adoption. Social influence does not moderate the effect of effort expectancy on innovation adoption.The limitation of this study is that it only analyzes the moderation of social influence on the effect of effort expectations on the adoption of QRIS innovation among MSMEs in Malang City who are members of ABM Preneur

Consumer Behavior in the Era of Digital Transformation: A Global Research Perspective Vicky Dzaky Cahaya Putra; Ifan Wicaksana Siregar
International Journal of Economics Accounting and Management Vol. 2 No. 5 (2026): IJEAM - January 2026
Publisher : PT. INOVASI TEKNOLOGI KOMPUTER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60076/ijeam.v2i5.1786

The objective of this study is to examine consumer behavior in the context of the digital era using a bibliometric methodology. The advent of the digital age has brought about a profound transformation in the manner in which customers engage with products, companies, and information. Within this particular context, the utilization of bibliometric research has emerged as a pertinent approach for discerning patterns, areas of research emphasis, influential contributors, and advancements pertaining to consumer behavior within the digital realm. This research methodology involves the acquisition of data from scholarly articles that are indexed in the Scopus database. The data is subsequently subjected to examination by bibliometric methods, including citation analysis, keyword analysis, and data visualization employing VOS Viewer. The anticipated outcomes of this investigation are poised to unveil evolutionary patterns in consumer behavior research within the context of the digital era, ascertain the most often discussed topics, and identify the principal contributors within this domain. The results obtained from this research can offer significant contributions to scholars, professionals in the business sector, and legislators in understanding the most recent advancements in consumer behavior inside the digital realm. The anticipated outcomes of this study are likely to contribute to an enhanced comprehension of the transformation in consumer contact within the digital era. Furthermore, these findings are predicted to have significant strategic consequences for businesses and marketing practices in this dynamic and evolving landscape

The Influence of Organizational Culture and Personality on the Performance of Wahana Kalpika Jakarta Cooperative Microtrans Drivers with Job Satisfaction as an Intervening Variable Roy Rozinaldo Pattikawa; Nancy Yusnita; Yayan Hadiyat
International Journal of Economics Accounting and Management Vol. 2 No. 5 (2026): IJEAM - January 2026
Publisher : PT. INOVASI TEKNOLOGI KOMPUTER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60076/ijeam.v2i5.1800

This study aims to analyze the influence of organizational culture and personality on the performance of Mikrotrans drivers, with job satisfaction as an intervening variable, at the Wahana Kalpika Cooperative in Jakarta. The approach used is quantitative with a survey method. The sampling technique used simple random sampling, with a research sample of 330 Mikrotrans KWK drivers in East Jakarta, considered representative of the population. Data was collected thru questionnaires and analyzed using SmartPLS software version 4 with the Partial Least Squares–Structural Equation Modeling (PLS-SEM) method. The research results indicate that organizational culture and personality have a positive and significant impact on driver performance. Job satisfaction has a positive but non-significant effect on performance. Additionally, organizational culture has a positive and significant effect on job satisfaction, while personality has a positive but non-significant effect on job satisfaction. Indirectly, organizational culture significantly affects performance thru job satisfaction, while personality does not show a significant mediating effect thru job satisfaction.

The Effect Of Job Stress, Non-Physical Work Environment, And Job Satisfaction On Employee Performance At PT. Pertamina Hulu Rokan Supply Chain Management (SCM) Division, General Services Zone 4 Prabumulih Suci Andini Fitri; Zunaidah; Wita Farla WK
International Journal of Economics Accounting and Management Vol. 2 No. 5 (2026): IJEAM - January 2026
Publisher : PT. INOVASI TEKNOLOGI KOMPUTER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60076/ijeam.v2i5.1824

This study was conducted to determine the analysis of the Influence of Job Stress, Non-Physical Work Environment, and Job Satisfaction on Employee Performance at PT Pertamina Hulu Rokan (PHR) Supply Chain Management (SCM) Function General Services Division Zone 4 Prabumulih. The research collection technique was with a questionnaire. The data collection technique used in the study was qualitative analysis in the form of questionnaire statements that were quantified using a Likert scale. The research population was 150 people. The sampling technique for this study used the saturated sample technique method. Data analysis techniques with Data collection using questionnaires as a research tool must meet two criteria, namely validity and reliability. Then with the classical assumption test, namely the normality test, multicollinearity test, and heteroscedasticity test. Then the correlation coefficient (r) and determination coefficient (R2) test and multiple linear regression analysis. The results of the study showed that job stress had a significant negative effect, while the non-physical work environment and job satisfaction had a significant positive effect on employee performance.

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
Syaiful Bahri

Contact Email
syaifulpb11@gmail.com

Phone
+6281263823278

Journal Mail Official
jurnalintekom@gmail.com

Editorial Address
Dusun Suka Mulia Desa Karang Rejo, Kecamatan Stabat, Kabupaten Langkat

Location
Unknown,

Unknown

INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Syaiful Bahri

Contact Email syaifulpb11@gmail.com

Phone +6281263823278

Journal Mail Official jurnalintekom@gmail.com

Editorial Address Dusun Suka Mulia Desa Karang Rejo, Kecamatan Stabat, Kabupaten Langkat

Location Unknown, Unknown INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Syaiful Bahri

Contact Email
syaifulpb11@gmail.com

Phone
+6281263823278

Journal Mail Official
jurnalintekom@gmail.com

Editorial Address
Dusun Suka Mulia Desa Karang Rejo, Kecamatan Stabat, Kabupaten Langkat

Location
Unknown,

Unknown

INDONESIA