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Cakrawala : Management Science Journal
Published by Yayasan Edukasi Cakrawala Nusantara
ISSN : -     EISSN : 3062858X     DOI : https://doi.org/10.63541/bety9n88
Core Subject : Economy,
Economics, Econometrics & Finance
Cakrawala: Management Science Journal is a publication that contains scientific articles related to management science. This journal is used by researchers, academics, health practitioners, and students in accessing and sharing the latest knowledge and findings in the field of management science covering various topics such as human resource management, marketing management, operations management, strategic management, Business & Entrepreneurship, Finance & Accounting.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 59 Documents
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The Effect Of Perceptions Of Service Quality And Customer Satisfaction On Goride Customer Loyalty Puti Zalfa Alifah; Ika Apriati Widya Puteri
CAKRAWALA : Management Science Journal Vol. 3 No. 1 (2026): Cakrawala Management Science Journal - Mei
Publisher : Yayasan Edukasi Cakrawala Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63541/d4b7rr98

Abstract

Customer loyalty to GoRide in East Jakarta is still relatively low. This study aims to determine the effect of perceived service quality and customer satisfaction on GoRide customer loyalty. The study used a quantitative approach with a non-experimental design and purposive sampling technique. The research subjects were 150 GoRide users who had worked and used the service for at least six months. The instruments used were the Customer Loyalty Scale, Service Quality Scale, and Customer Satisfaction Scale. Data were analyzed using multiple linear regression. The results showed that perceived service quality and customer satisfaction had a significant influence on customer loyalty, with significance values of 0.000 and 0.002 (p < 0.05). This indicates that the higher the perception of service quality and customer satisfaction, the higher the customer loyalty to GoRide.
The Influence of Work-Life Balance and Career Development on Generation Z Employee Retention in Islamic Education Institutions Riko Onki Putra; Afriyeni Afriyeni; Rani Iqasari
CAKRAWALA : Management Science Journal Vol. 3 No. 1 (2026): Cakrawala Management Science Journal - Mei
Publisher : Yayasan Edukasi Cakrawala Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63541/b72jd347

Abstract

The high turnover rate of Generation Z employees at Perguruan Islam Arrisalah averaging 9.97% per year constitutes a strategic challenge that necessitates empirical investigation into retention determinants. This study aims to analyze the effect of work-life balance and career development on Generation Z employee retention. A quantitative approach was employed, distributing questionnaires to 100 Generation Z employees via total sampling. Multiple linear regression analysis was conducted using IBM SPSS version 26. Results indicate that both work-life balance (β = 0.268; sig. = 0.019) and career development (β = 0.151; sig. = 0.037) exert a positive and significant effect on employee retention. Together, the two variables account for 32.7% of retention variance (R² = 0.327; F = 23.517; sig. = 0.000). The novelty of this study lies in its simultaneous integration of both variables within the context of a value-based Islamic educational institution—a setting that remains underexplored in human resource management literature. These findings underscore the urgency of adaptive work-life balance policies and structured career development pathways as Generation Z retention strategies in educational organizations.
The Effect Of Tangibles And Responsiveness On Customer Satisfaction At Pertamina Gas Stations In Padang City Sri Yulia Putri; Ash Shadiq Egim
CAKRAWALA : Management Science Journal Vol. 1 No. 1 (2024): Cakrawala Management Science Journal - Mei
Publisher : Yayasan Edukasi Cakrawala Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63541/tn0ncb42

Abstract

This study aims to analyze the influence of tangible and responsiveness on customer satisfaction at Pertamina gas stations in Padang City. Customer satisfaction is a crucial factor in determining the success of service companies, particularly in building loyalty and improving service quality. This study employed a quantitative approach with a survey method, distributing questionnaires to 100 respondents, consumers of Pertamina gas stations in Padang City. Incidental sampling was used as the sampling technique. The results indicate that tangible and responsiveness partially influence customer satisfaction. Furthermore, both variables simultaneously have a significant influence on customer satisfaction. These findings indicate that the quality of physical facilities and employee responsiveness in providing fast and accurate service are important factors in increasing customer satisfaction
Determinants of Organizational Citizenship Behavior of West Sumatra Regional Police ASN through Organizational Commitment Haniva Dela Gusta; Muhammad Oceano Fauzan
CAKRAWALA : Management Science Journal Vol. 3 No. 1 (2026): Cakrawala Management Science Journal - Mei
Publisher : Yayasan Edukasi Cakrawala Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63541/p0dcs177

Abstract

This study examines the effects of Job Satisfaction, Perceived Organizational Support (POS), and Person–Job Fit on Organizational Citizenship Behavior (OCB), with Organizational Commitment serving as a mediating variable among Civil Servants (ASN) of the West Sumatra Regional Police. Grounded in Social Exchange Theory and Organizational Support Theory, the research employed a quantitative approach using a survey of 182 ASN respondents selected through proportionate random sampling. Data were analyzed using Structural Equation Modeling (SEM-PLS). The findings indicate that Job Satisfaction, Perceived Organizational Support, Person–Job Fit, and Organizational Commitment significantly influence Organizational Citizenship Behavior. Furthermore, Job Satisfaction, Perceived Organizational Support, and Person-Job Fit significantly enhance Organizational Commitment. The mediation analysis confirms that Organizational Commitment partially mediates the relationships between the three antecedent variables and Organizational Citizenship Behavior. These results suggest that strengthening organizational support, improving employee–job compatibility, and enhancing job satisfaction can foster stronger commitment and encourage employees to engage in discretionary behaviors that contribute to organizational effectiveness and public service performance.
Service Quality and Hotel Facilities in Shaping Guest Revisit Decisions Sapto Supriyanto; Yuniarto R. Satato; Bayu Prabowo; Yuliani Krisharyati; Oni Almuchlisun
CAKRAWALA : Management Science Journal Vol. 3 No. 2 (2026): Cakrawala Management Science Journal - September
Publisher : Yayasan Edukasi Cakrawala Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63541/4zfa0f67

Abstract

This study examines the effect of service quality and hotel facilities on guest revisit decisions at Hotel Aston Inn Pandanaran Semarang, a three-star hotel serving business and leisure travelers in Central Java, Indonesia. A quantitative survey design was employed, involving 100 hotel guests selected through purposive sampling. Data were collected using a structured Likert-scale questionnaire covering the five SERVQUAL dimensions, four dimensions of hotel facilities, and indicators of revisit decision. Data were analyzed using multiple linear regression with the assistance of SPSS, following validity, reliability, and classical assumption tests. The results indicate that service quality has a positive and significant effect on guest revisit decisions, hotel facilities also have a positive and significant effect, and both variables jointly explain a substantial proportion of variance in revisit decisions. Service quality emerged as the more dominant predictor compared to hotel facilities. These findings confirm that consistent service delivery and well-maintained facilities are essential levers for guest retention in a highly competitive urban hotel market, and offer practical implications for hotel management seeking to strengthen guest loyalty through service and facility improvement strategies.
Optimal Portfolio of Single Index Models on Jakarta Islamic Index Stocks 2022-2024 Iva Ranti Putri; Annisa Annisa
CAKRAWALA : Management Science Journal Vol. 3 No. 2 (2026): Cakrawala Management Science Journal - September
Publisher : Yayasan Edukasi Cakrawala Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63541/x26g6f63

Abstract

Indonesia's sharia capital market has grown rapidly, yet many prospective investors still perceive stock investment as high-risk, complex, or inconsistent with Islamic principles, even though the Jakarta Islamic Index (JII) already provides a sharia-screened benchmark. This study determines the expected return, risk, and fund proportion of an optimal sharia-compliant portfolio formed with the Single Index Model (SIM) using JII constituents for January 2022 to December 2024. Employing a quantitative descriptive approach with purposive sampling, 16 stocks consistently listed in the JII throughout the period were analyzed through Excess Return to Beta (ERB) and Cut-Off Rate (Ci) calculations. Six stocks satisfied the ERB > Ci criterion (UNVR, CPIN, PGAS, BRPT, ADRO, and UNTR), but four produced negative fund-proportion weights (Wi), implying short selling, which is prohibited under DSN-MUI Fatwa No. 80/2011. The final sharia-compliant portfolio therefore consisted of only UNVR (67%) and CPIN (33%), yielding an expected return of -1% and a risk of 1%. These results, driven largely by bearish price movements in both constituents during the observation period, indicate that SIM outcomes are highly sensitive to prevailing market conditions and to sharia screening constraints, and are therefore more relevant as an academic illustration of portfolio construction than as a direct investment recommendation.
Service Quality, Trust, and User Experience on Mobile Banking Customer Satisfaction Fanny Jhuliana; Yudhi Yuliansyah
CAKRAWALA : Management Science Journal Vol. 3 No. 2 (2026): Cakrawala Management Science Journal - September
Publisher : Yayasan Edukasi Cakrawala Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63541/tqbdb182

Abstract

The rapid digitalization of banking services has positioned mobile banking as a primary channel through which customers interact with financial institutions; however, customer satisfaction with such services remains inconsistent across providers. This study examines the influence of service quality, customer trust, and user experience on customer satisfaction among users of the myMOBILE application at PT. Bank Mayapada International Tbk. A quantitative associative design was employed, using a structured questionnaire distributed to 101 active myMOBILE users selected through purposive sampling. Data were analyzed using multiple linear regression with the assistance of EViews 12 Student Version. The results indicate that service quality, customer trust, and user experience exert a positive and statistically significant partial effect on customer satisfaction, and jointly explain 62.84 percent of the variance in customer satisfaction, with user experience emerging as the most influential predictor. These findings extend the applicability of the SERVQUAL, trust, and technology-acceptance frameworks to a mid-tier private bank context in Indonesia and offer practical implications for strengthening digital banking strategies, particularly regarding interface design, transaction reliability, and data-security assurance
The Role of Transformational Leadership in Improving the Effectiveness of Knowledge Management in Public Sector Organizations: A Systematic Literature Review Ratnasartika Aprilyani; Sri Ratnawati; Ratu Hedy Syahidah Budiarti
CAKRAWALA : Management Science Journal Vol. 3 No. 2 (2026): Cakrawala Management Science Journal - September
Publisher : Yayasan Edukasi Cakrawala Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63541/v9dtz596

Abstract

This study aims to examine the impact of transformational leadership on knowledge management effectiveness within public sector organizations using a systematic literature review approach. This research applies a Systematic Literature Review (SLR) methodology using the PRISMA framework. A total of 35 articles were selected from Scopus and analyzed using bibliometric and thematic analysis techniques supported by VOSviewer software. The findings reveal that transformational leadership plays a critical role in enhancing knowledge sharing, organizational learning, and the successful implementation of knowledge management initiatives in public sector organizations. Leadership behaviors such as intellectual stimulation and individualized consideration are particularly influential. This review offers a unique contribution by systematically integrating research on transformational leadership and knowledge management specifically in the public sector a combination that remains underexplored. The study provides theoretical insights and practical implications for enhancing public service innovation through leadership.
The Influence of Digital Marketing and QRIS Usage on MSME Revenue Growth in Padang City Ratih Melati
CAKRAWALA : Management Science Journal Vol. 3 No. 2 (2026): Cakrawala Management Science Journal - September
Publisher : Yayasan Edukasi Cakrawala Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63541/bbnmf203

Abstract

This study aims to analyze the relationship between digital marketing, the use of the Quick Response Code Indonesian Standard (QRIS), and the income of MSMEs in Padang City. The study employs a quantitative approach with an explanatory survey design. Data were collected in May 2025 via questionnaires administered to 100 MSME owners selected through purposive sampling. Respondents had utilized digital marketing for at least six months and offered QRIS as a payment method. Data were analyzed using multiple linear regression with SPSS version 20. The results indicate that digital marketing does not have a significant relationship with the income scores reported by respondents (p = 0.124), whereas QRIS usage shows a positive and significant relationship (β = 0.555; p < 0.001). Both variables are jointly significant within the regression model (p < 0.001), with an adjusted R² value of 0.536; thus, the model explains 53.6% of the variation in income scores. These findings suggest that QRIS usage has a stronger relationship with the outcomes reported by respondents than digital marketing does. Since the outcomes were measured based on perceptions within the questionnaire, the results do not reflect changes in actual revenue or indicate a causal relationship.

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