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Cakrawala : Management Science Journal
Published by Yayasan Edukasi Cakrawala Nusantara
ISSN : -     EISSN : 3062858X     DOI : https://doi.org/10.63541/bety9n88
Core Subject : Economy,
Economics, Econometrics & Finance
Cakrawala: Management Science Journal is a publication that contains scientific articles related to management science. This journal is used by researchers, academics, health practitioners, and students in accessing and sharing the latest knowledge and findings in the field of management science covering various topics such as human resource management, marketing management, operations management, strategic management, Business & Entrepreneurship, Finance & Accounting.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 54 Documents
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The Effect Of Perceptions Of Service Quality And Customer Satisfaction On Goride Customer Loyalty Puti Zalfa Alifah; Ika Apriati Widya Puteri
CAKRAWALA : Management Science Journal Vol. 3 No. 1 (2026): Cakrawala Management Science Journal - Mei
Publisher : Yayasan Edukasi Cakrawala Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63541/d4b7rr98

Abstract

Customer loyalty to GoRide in East Jakarta is still relatively low. This study aims to determine the effect of perceived service quality and customer satisfaction on GoRide customer loyalty. The study used a quantitative approach with a non-experimental design and purposive sampling technique. The research subjects were 150 GoRide users who had worked and used the service for at least six months. The instruments used were the Customer Loyalty Scale, Service Quality Scale, and Customer Satisfaction Scale. Data were analyzed using multiple linear regression. The results showed that perceived service quality and customer satisfaction had a significant influence on customer loyalty, with significance values of 0.000 and 0.002 (p < 0.05). This indicates that the higher the perception of service quality and customer satisfaction, the higher the customer loyalty to GoRide.
The Influence of Work-Life Balance and Career Development on Generation Z Employee Retention in Islamic Education Institutions Riko Onki Putra; Afriyeni Afriyeni; Rani Iqasari
CAKRAWALA : Management Science Journal Vol. 3 No. 1 (2026): Cakrawala Management Science Journal - Mei
Publisher : Yayasan Edukasi Cakrawala Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63541/b72jd347

Abstract

The high turnover rate of Generation Z employees at Perguruan Islam Arrisalah averaging 9.97% per year constitutes a strategic challenge that necessitates empirical investigation into retention determinants. This study aims to analyze the effect of work-life balance and career development on Generation Z employee retention. A quantitative approach was employed, distributing questionnaires to 100 Generation Z employees via total sampling. Multiple linear regression analysis was conducted using IBM SPSS version 26. Results indicate that both work-life balance (β = 0.268; sig. = 0.019) and career development (β = 0.151; sig. = 0.037) exert a positive and significant effect on employee retention. Together, the two variables account for 32.7% of retention variance (R² = 0.327; F = 23.517; sig. = 0.000). The novelty of this study lies in its simultaneous integration of both variables within the context of a value-based Islamic educational institution—a setting that remains underexplored in human resource management literature. These findings underscore the urgency of adaptive work-life balance policies and structured career development pathways as Generation Z retention strategies in educational organizations.
The Effect Of Tangibles And Responsiveness On Customer Satisfaction At Pertamina Gas Stations In Padang City Sri Yulia Putri; Ash Shadiq Egim
CAKRAWALA : Management Science Journal Vol. 1 No. 1 (2024): Cakrawala Management Science Journal - Mei
Publisher : Yayasan Edukasi Cakrawala Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63541/tn0ncb42

Abstract

This study aims to analyze the influence of tangible and responsiveness on customer satisfaction at Pertamina gas stations in Padang City. Customer satisfaction is a crucial factor in determining the success of service companies, particularly in building loyalty and improving service quality. This study employed a quantitative approach with a survey method, distributing questionnaires to 100 respondents, consumers of Pertamina gas stations in Padang City. Incidental sampling was used as the sampling technique. The results indicate that tangible and responsiveness partially influence customer satisfaction. Furthermore, both variables simultaneously have a significant influence on customer satisfaction. These findings indicate that the quality of physical facilities and employee responsiveness in providing fast and accurate service are important factors in increasing customer satisfaction
Determinants of Organizational Citizenship Behavior of West Sumatra Regional Police ASN through Organizational Commitment Haniva Dela Gusta; Muhammad Oceano Fauzan
CAKRAWALA : Management Science Journal Vol. 3 No. 1 (2026): Cakrawala Management Science Journal - Mei
Publisher : Yayasan Edukasi Cakrawala Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63541/p0dcs177

Abstract

This study examines the effects of Job Satisfaction, Perceived Organizational Support (POS), and Person–Job Fit on Organizational Citizenship Behavior (OCB), with Organizational Commitment serving as a mediating variable among Civil Servants (ASN) of the West Sumatra Regional Police. Grounded in Social Exchange Theory and Organizational Support Theory, the research employed a quantitative approach using a survey of 182 ASN respondents selected through proportionate random sampling. Data were analyzed using Structural Equation Modeling (SEM-PLS). The findings indicate that Job Satisfaction, Perceived Organizational Support, Person–Job Fit, and Organizational Commitment significantly influence Organizational Citizenship Behavior. Furthermore, Job Satisfaction, Perceived Organizational Support, and Person-Job Fit significantly enhance Organizational Commitment. The mediation analysis confirms that Organizational Commitment partially mediates the relationships between the three antecedent variables and Organizational Citizenship Behavior. These results suggest that strengthening organizational support, improving employee–job compatibility, and enhancing job satisfaction can foster stronger commitment and encourage employees to engage in discretionary behaviors that contribute to organizational effectiveness and public service performance.

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