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International Journal of Public Policy and Bureaucracy
Published by Universitas Negeri Makassar
ISSN : -     EISSN : 31090419     DOI : -
Core Subject : Science, Education, Social,
Decision Sciences, Operations Research & Management Education Social Sciences
IJOPUB International Journal of Public Policy and Bureaucracy is an international peer reviewed and open-access journal in Public Administration. The aim is to publish conceptual and research articles that explore the application of any language in teaching and the everyday experience of Public Administration. Its scope is Public Management, Public policy, Public services, Governance, Bureaucracy and government institutions, state administrative law, Ethics and public leadership, Decentralization and regional autonomyinternational in that it welcomes articles from academics, researchers, graduate students, and policy makers. All articles should be in English.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 46 Documents
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Analysis of The Effectiveness of Pbg Licensing Services at The Dpmptsp Office of Bulukumba Regency, South Sulawesi Province Rahmat Darmawan; Herman H; Haerul; Andi Anugrah Mahyuddin
International Journal Of Public Policy and Bureaucracy Vol. 3 No. 1 (2026): International Journal Of Public Policy and Bureaucracy
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/jcjka998

Abstract

This study aims to analyze the effectiveness of Building Approval (PBG) services following the implementation of Government Regulation No. 16 of 2021 and to identify the factors that influence service effectiveness. The research focuses on two main questions: first, how effective PBG services are in terms of goal attainment, efficiency, responsiveness, accountability, and public satisfaction; and second, what factors determine this effectiveness, particularly those related to service quality based on the SERVQUAL dimensions. The study was conducted at the Investment and One-Stop Integrated Service Office (DPMPTSP) in Kabupaten Bulukumba using a qualitative case study approach. The findings indicate that the effectiveness of PBG services has not yet reached an optimal level. Although regulatory frameworks and service procedures have been formally established, several challenges remain, including complex coordination among local government agencies, variations in service completion times, uneven distribution and competence of human resources, and the limited integration of digital systems such as OSS-RBA and SIMBG. From the perspective of service quality, the dimensions of reliability, responsiveness, and assurance emerge as the dominant factors influencing service effectiveness. Meanwhile, limitations in service facilities and applicants’ digital literacy also affect the overall service experience. The study concludes that the effectiveness of PBG services is shaped by the alignment between service process quality, institutional capacity, cross-sector governance, and digital system support. Strengthening cross-unit SOPs and service level agreements, improving staff competencies, optimizing system integration, and enhancing communication and applicant assistance are therefore necessary to achieve effective, accountable, and public value–oriented PBG services.
Effectiveness of Public Health Services at Jongaya Health Center Makassar City Haedar Akib; Herman H; Nurrahmah, Lutfiah
International Journal Of Public Policy and Bureaucracy Vol. 3 No. 2 (2026): International Journal Of Public Policy and Bureaucracy
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/fkqft721

Abstract

This study aims to identify and describe the level of effectiveness of health services provided by the Jongaya Health Center in Makassar City along with supporting and inhibiting factors. The type of research is descriptive qualitative. Data collection techniques through observation, interviews and documentation. Data analysis techniques include data condensation, data presentation, and drawing conclusions. The results of the study indicate that in terms of time, the service at the Jongaya Health Center is quite good. This can be indicated by the patient waiting time which is still within reasonable limits, although it can be longer when the number of patients increases. In addition, employees generally arrive on time, although some are late, but this delay does not interfere with the smoothness of the service. The duration of service per patient is also quite effective, depending on the type of service provided. In terms of accuracy, the service has been running well. This can be indicated by the thoroughness of medical personnel in the initial examination and administration of medication. Errors in administering medication rarely occur, and if there is an error, it is immediately corrected. The public also considers that the service is quite accurate, although there are complaints about the waiting time. In terms of service style, employees have provided friendly and professional service. This can be demonstrated by clear communication, the suitability of services to patient needs, and good interaction between employees and patients. Although the conditions of crowded interactions can feel faster, patients still feel flattered. Supporting factors related to the effectiveness of health services at the Jongaya Health Center in Makassar City are good. This is demonstrated by the existence of routine training for employees to improve skills and cooperation with various health institutions that expand access to services. Meanwhile, inhibiting factors are still not optimal. This is manifested by the existence of obstacles that interfere with employees, such as the attitude of impatient patients, technical problems, and the process of procuring medical devices that require permits and budget limitations.  
Tax Governance Using Mobile Payment Online System In Gowa Regency Muhammad Taufiq Sinaruddin; Haedar Akib; Ismail
International Journal Of Public Policy and Bureaucracy Vol. 3 No. 1 (2026): International Journal Of Public Policy and Bureaucracy
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/5q20fd89

Abstract

This study aims to describe and analyze regional tax governance through the implementation of Mobile Payment Online System (MPOS) in Gowa Regency, as well as identify the causes of the lack of optimal management of regional taxes, especially restaurant taxes. In addition, this study examines strategic solutions that can be implemented by local governments to increase the effectiveness of tax governance and encourage taxpayer compliance. The research uses a qualitative method with a qualitative descriptive approach. Data collection techniques are carried out through observation, in-depth interviews with relevant informants, and documentation from various official sources. Data analysis is carried out through the process of data collection, condensation, data presentation, and verification to draw valid conclusions. The validity of the data was tested through source triangulation and time triangulation. The results of the study show that the accountability aspect of the Gowa Regency Bapenda is reflected in the disclosure of public information through various digital platforms and official communication media used to support the implementation of MPOS. Transparency is seen through the provision of tax revenue data that can be accessed openly and in real time, thus providing space for the public to monitor the development of regional tax revenues. However, the participation of Bapenda and taxpayers is still not optimal. This can be seen from the low awareness and compliance of some people in fulfilling their tax obligations, as well as the lack of active interaction between local governments and business actors. The collaboration aspect shows that there is cross-sector cooperation between local governments, business actors, and technology providers, although the implementation is not yet fully effective. The conclusions of this study were found to include uneven socialization, the length of time it takes to repair damaged MPOS devices, and weak field supervision. Therefore, a comprehensive strategy is needed in the form of intensifying socialization, improving the quality of supervision, improving the device maintenance system, and enforcing stricter sanctions to increase taxpayer compliance.
Innovation In City Security Governance In The Implementation Of Cctv And Command Center On Ahmad Yani Street, Makassar City Reviananda Nasir; Andi Cudai Nur; Herman H
International Journal Of Public Policy and Bureaucracy Vol. 3 No. 1 (2026): International Journal Of Public Policy and Bureaucracy
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/4h6x9h56

Abstract

This study examines the diffusion of the CCTV and Command Center system in Makassar within the framework of Rogers’ Diffusion of Innovation and Smart City governance theory. While previous studies predominantly emphasize technological efficiency in smart security systems, limited attention has been given to how such innovations reshape governance structures and institutional authority. This study addresses that gap.Using a qualitative case study approach, data were collected through in-depth interviews with key stakeholders from the police institution and the Communication and Information Office (Diskominfo), supported by document analysis and triangulation techniques. Data were analyzed using the Miles and Huberman interactive model.The findings indicate that the system was adopted due to its strong relative advantage, operational compatibility, and observability in improving response time and inter-agency coordination. However, beyond operational efficiency, the study reveals that digital surveillance infrastructure centralizes authority and creates institutional dependency due to server control and infrastructure governance arrangements.This research contributes to urban governance and technology-based public administration literature by demonstrating that smart security innovation produces a hybrid digital-bureaucratic governance model, where technological modernization coexists with centralized administrative control. The study highlights the need for clearer digital authority distribution and participatory expansion to ensure balanced smart governance.
Implementation of the Population Administration Service Improvement Program in Making Electronic ID Cards at the Makassar City Population and Civil Registry Office Jumniarti; Haedar Akib; Herman H; arti, jumni
International Journal Of Public Policy and Bureaucracy Vol. 3 No. 2 (2026): International Journal Of Public Policy and Bureaucracy
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/e5h3c051

Abstract

This study aims to examine and explain the implementation process of the population administration service improvement program, as well as supporting and inhibiting factors for the implementation of the program in improving population administration services in making Electronic ID Cards at the Population and Civil Registration Service of Makassar City. The type of research is descriptive qualitative. Data collection techniques through observation, interviews and documentation. Data analysis techniques include data condensation, data presentation, and drawing conclusions. In terms of communication, it is good, this can be shown from the wide, consistent, and clear dissemination of information through various media, as well as easy access for the public. Resources are good, this is shown from the availability of technology and competent human resources in supporting e-ID card services efficiently and effectively. Attitudes and commitments are good, this can be shown from the professionalism, discipline, and dedication of officers in providing fast, accurate, and friendly services. The bureaucratic structure is good, shown by the efficiency of service flows and strict supervision in performance evaluations. The organizational environment is good, shown by a dynamic work atmosphere, responsiveness of officers, and solid coordination and cooperation. The size and objective factors are good, shown by systematic implementation, proactive steps, and consistency of implementation according to targets even though there are still technical obstacles. Politics in the implementation of e-KTP in Disdukcapil is good, as shown by the neutrality and professionalism that are maintained, and supported by stable regulations that ensure that e-KTP functions strategically in state administration. Funding is good, as shown by sufficient budget allocation and structured management according to government regulations, although there are still obstacles in the availability of forms due to dependence on central allocations. Recruitment is good, as seen from the suitability of officers to their duties, although without strict selection, still considering service capabilities, with competent officers and supported by training. Supporting factors for the e-KTP program in Dukcapil Makassar City are good, as seen from technological support and compliance with procedures. Meanwhile, inhibiting factors are not optimal, as shown by limited facilities and infrastructure such as stock of forms and internet networks that still hinder services, as well as dependence on the center in procuring forms which often causes delays.
Analysis of The Implementation of Waste Management Policies in the Coastal Area of Parepare City Fauziyah; Risma Niswaty; Herman H
International Journal Of Public Policy and Bureaucracy Vol. 3 No. 2 (2026): International Journal Of Public Policy and Bureaucracy
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/48qt8314

Abstract

This study examines the implementation of coastal waste management policy in Parepare City, referring to Presidential Regulation No. 83 of 2018 on marine debris management. A qualitative approach with a descriptive design was employed, utilizing in-depth interviews with key stakeholders, including the Environmental Agency, the Marine and Fisheries Office, coastal communities, and business actors. Data were also collected through observation and document analysis to ensure triangulation. The study adopts the policy implementation model of Van Meter and Van Horn (1975), which highlights six key variables influencing implementation performance. The findings reveal that: (1) policy goals have not been fully translated into measurable and operational local action plans; (2) resource constraints, including limited infrastructure, transportation facilities, and human resources, significantly hinder implementation; (3) the characteristics of implementing agencies indicate institutional commitment, yet are constrained by weak inter-agency synergy and internal management; (4) implementers generally demonstrate supportive attitudes, but low community participation reduces policy effectiveness; (5) inter-organizational communication remains suboptimal, limiting coordination; and (6) socio-economic and environmental conditions, particularly low public awareness and persistent waste disposal habits, pose substantial challenges. Furthermore, several supporting factors were identified, such as the availability of regulatory frameworks at both national and local levels, private sector involvement, and routine coastal cleanup initiatives. However, overall policy implementation remains suboptimal due to persistent structural and contextual constraints, including limited resources, weak coordination, low public engagement, and geographical conditions that accelerate waste accumulation in coastal areas.

Page 5 of 5 | Total Record : 46

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