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Proceeding of International Conference on Social Science and Humanity
Published by Antis Publisher
ISSN : -     EISSN : 30639611     DOI : https://doi.org/10.61796/icossh
Core Subject : Economy, Health, Science, Education, Agriculture, Social, Engineering,
Agriculture, Biological Sciences & Forestry Earth & Planetary Sciences Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other
The Proceeding of International Conference on Social Science and Humanity is a global platform designed to bring together scholars, researchers, and practitioners from diverse disciplines to share their cutting-edge research and insights in the fields of social sciences and humanities. The conference aims to foster interdisciplinary dialogue, promote academic collaboration, and advance the understanding of complex societal issues. Topics of discussion range across sociology, psychology, anthropology, education, history, philosophy, linguistics, political science, economics, and the arts and humanities. By encouraging the exchange of innovative ideas and critical analyses, the conference seeks to contribute to the betterment of society and the resolution of pressing human challenges.
Arjuna Subject : Umum - Umum
Articles 411 Documents
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ANALYSIS OF THE QUALITY OF ANTENATAL CARE (ANC) SERVICES AND USG SERVICE FACILITIES ON PATIENT SATISFACTION THROUGH THE COMPETENCE OF HEALTH WORKERS (STUDY ON PREGNANT WOMEN IN JEMBER DISTRICT) Ahmad, Sri Isna Amelia
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.211

Abstract

Objective: To analyze the influence of antenatal care and service facility (ultrasound/ultrasound) service quality on patient satisfaction by considering the role of health workers' competence as a mediating variable in pregnant women in the Jember Regency Health Center area. Method: This study uses a quantitative approach with descriptive and analytical design. This approach was used to describe the condition of antenatal care service quality, service facilities (ultrasound/ultrasound). Results: Patient satisfaction with ANC services is influenced by various factors, such as service quality, service facilities (ultrasound/ultrasound), and the competence of health workers. Novelty: This study considers the role of health worker competence as an intervening variable in the relationship between antenatal care service quality, service facilities (ultrasound/ultrasound), and patient satisfaction in pregnant women in the Jember Regency Health Center area.
THE INFLUENCE OF ADDITIONAL INCOME ON EMPLOYEE PERFORMANCE Yasin, Fatah
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.212

Abstract

Objective: This study aims to analyze the impact of additional income on employee performance. The research focuses on how financial incentives influence motivation, productivity, and overall job satisfaction. Method: By utilizing qualitative and quantitative methods, the study examines employees' responses to supplementary earnings in various organizational settings. Results: The findings suggest that additional income positively influences employee performance, although non-monetary factors also play a crucial role. Novelty: This study highlights the combined effects of financial and non-monetary factors on employee performance, providing a comprehensive perspective on motivation and job satisfaction.
THE NEXUS BETWEEN JKN QUALITY, EMPLOYEE PERFORMANCE, AND PATIENT SATISFACTION Enggarwati, Rumi; Retno Endah Supeni; Toni Herlambang
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.213

Abstract

Objective: The National Health Insurance Program (JKN) is designed to improve the overall quality of public health while providing protection to individuals and families from the burden of high health care costs. The quality of National Health Insurance (JKN) services which are supported by human resource competencies such as speed, response to patient needs, and professionalism of medical personnel will improve employee performance and ultimately, this will have a positive impact on patient satisfaction. Method: This research was conducted at the Rambipuji Jember Community Health Center with 100 BPJS patients as respondents. The research instrument used a questionnaire. The data analysis technique uses SEM PLS. Results: The research results show that: (1) JKN quality has a positive and significant effect on employee performance, (2) JKN quality has a positive and significant effect on patient satisfaction, (3) Employee performance has a positive and significant impact on patient satisfaction,( 4) JKN quality has a positive and significant impact on patient satisfaction through employee performance. Novelty: This study aims to examine how the quality of JKN services at Puskesmas plays a role in influencing patient satisfaction. This is important for understanding the connection between national health policies and patient experiences at the primary care level. Additionally, the study investigates the role of Puskesmas staff performance as a mediator between JKN quality and patient satisfaction, which could provide new insights into the importance of human resources in improving patient experiences.
THE ROLE OF INNOVATION WORK BEHAVIOR IN MEDIATING SOCIAL SUPPORT AND WORK ENGAGEMENT ON SIDEDIWASDA OPERATOR PERFORMANCE Wicaksono, Prayogi; Arik Susbiyani; Amalina Maryam Zakiyyah
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.214

Abstract

Objective: The implementation of public service innovations is a pivotal step towards enhancing governance effectiveness. This study examines the role of social support, work engagement, and innovative work behavior (IWB) in improving the performance of operators using the SIDEDIWASDA application in Banyuwangi Regency. Despite its potential, challenges in optimizing application utilization indicate performance gaps among operators. This study aims to analyze the direct and indirect effects of social support and work engagement on operator performance, mediated by IWB. Method: Using a quantitative descriptive and verifiable approach, data were collected from 124 respondents through purposive sampling. The analysis utilized the Structural Equation Model (SEM) with WarpPLS. Results: Results indicate that social support and work engagement have significant direct effects on operator performance, with path coefficients of 0.298 and 0.249, respectively (p = 0.001). Both variables also significantly influence IWB (0.394 and 0.384, p = 0.001). Furthermore, IWB significantly enhances performance (0.346, p = 0.001) and mediates the effects of social support (0.136, p = 0.014) and work engagement (0.133, p = 0.016) on performance. Novelty: This study concludes that fostering innovation behaviors through supportive work environments and engaged employees enhances operator performance. It recommends continuous capacity-building programs and collaborative work cultures to maximize application effectiveness and deliver superior public services.
ANALYSIS OF THE IMPACT OF TAX REFORM ON TAXPAYER PERCEPTION TAX ON SERVICES AT JEMBER PRATAMA TAX OFFICE Fitriana, Aliyyah Desy; Gardina Aulin Nuha; Nina Martina
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.215

Abstract

Objective: This study aims to analyze the influence of tax reform on taxpayers' perception of the quality of services received. The tax reform implemented in Indonesia is expected to increase the efficiency and transparency of tax administration, which in turn affects taxpayers' perception of tax agencies. Method: Using a quantitative method through a survey of taxpayers at KPP Pratama Jember, this study identifies the service factors obtained by taxpayers, such as reliability, empathy, physical evidence of service, and guarantee of adequate administrative needs. Results: The results of the study show that tax reform followed by real changes in services, including increased transparency, speed, and quality of interaction between officers and taxpayers, has a significant positive influence on taxpayer perceptions. These findings also indicate that better services can improve taxpayer compliance levels and support the overall success of tax reform. Novelty: This study suggests that the government continues to develop a service system that is more responsive and in accordance with the needs of taxpayers to strengthen the impact of tax reform.
ANALYSIS OF THE QUALITY OF HEALTH SERVICES ON PATIENT SATISFACTION AT THE PUBLIC HEALTH CENTER : A LITERATURE REVIEW Windarti, Aprilia; Toni Herlambang; Abadi Sanosra
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.216

Abstract

Objective: This study aims to determine patient satisfaction with the quality of health services at the health center. Method: This article uses the literature review method following the PRISMA guidelines. Data was obtained from the Google Scholar electronic database. The keyword used was "analysis of health service quality on patient satisfaction at the health center" to find relevant articles. The search results found 9,390 articles. Articles that did not meet the inclusion criteria were excluded. A total of 6 articles containing an analysis of health service quality on patient satisfaction at public health centers were selected for analysis in this study. Results: The articles showed that patient satisfaction at health centers is influenced by the dimensions of health service quality. The factors that influence the satisfaction of patients seeking treatment at health centers are tangible, reliability, responsiveness, assurance, and empathy. Novelty: To increase patient satisfaction, health centers need to continue to make improvements by enhancing the quality of health center services.
STRATEGIA: A REFLECTIVE STRATEGY FORMULATION MODEL FOR DEVELOPING SCHOOL EXCELLENCE THROUGH BLUEPRINT-BASED PLANNING Purwoko, Lukman Fajar; Hariyati, Nunuk; Mustaji, Mustaji; Wardoyo, Dewie Tri Wijayati; Wulandari, Ayu
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 3 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i3.217

Abstract

Objective: This study introduces STRATEGIA (Strategic Reflective Action for Growth and Institutional Advantage), a reflective strategy formulation model designed to support schools in developing context-sensitive and strength-based strategic blueprints for institutional excellence. Method: Employing a design-based research approach, the model was piloted with 19 school principals through a structured training program. Data were collected via pre–post surveys, blueprint portfolio analysis, and reflective documentation to evaluate shifts in strategic thinking and planning competence. Results: Findings indicate substantial improvements in participants’ strategic understanding and blueprint development, with score increases ranging from 24% to 53%. Participants rated the model as clear, relevant, and practically applicable in the context of school planning. Novelty: STRATEGIA is distinguished by its integration of Appreciative Inquiry, Resource-Based View (VRIO), SOAR, Organizational DNA, PESTEL, and stakeholder mapping into a five-stage reflective process—Reflective Discovery, Signature Formulation, Strategic Visualization, Roadmap Development, and First-Year Strategic Initiatives. This innovative combination provides a practical and scalable planning framework that is rooted in institutional identity, offering a novel contribution to strategic leadership development in educational settings.
THE INFLUENCE OF COMPETENCY DEVELOPMENT AS AN EFFORT TO IMPROVE PERFORMANCE THROUGH ENTITY INDEPENDENCE AS AN INTERVENING VARIABLE IN THE REGIONAL FINANCIAL AND ASSET MANAGEMENT AGENCY OF JEMBER REGENCY Ferdianingtyas S
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.218

Abstract

Objective: The purpose of this study is to assess the effect of competency development on employee performance at the Regional Financial and Asset Management Agency (BPKAD) in Jember Regency, considering organizational independence as a mediating variable. Employee competency is vital for ensuring effective and efficient management of financial and asset resources. Moreover, organizational independence acts as a crucial factor linking competency development with employee performance. Method: This research adopts a quantitative methodology through a survey conducted with 50 BPKAD employees in Jember Regency. Data were gathered using questionnaires and analyzed via Pearson's correlation method. Results: The study's findings reveal that competency development has a direct and significant influence on enhancing organizational independence. Additionally, organizational independence has been shown to have a significant impact on employee performance. Novelty: These conclusions emphasize that competency development is a critical strategy for enhancing organizational performance, with organizational independence playing a role in amplifying this effect.
AN INVESTIGATION INTO THE LANGUAGE LIFE OF OVERSEAS CHINESE IN NORTHERN THAILAND Juanjuan, Liu; Duangmanee, Katematu
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 3 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i3.219

Abstract

Objective: To reveal the current situation and underlying causes of language practices among overseas Chinese communities in northern Thailand and to enhance their cultural identification with the Chinese nation, this study focuses on Chinese residents in the region. Method: Employing a mixed-methods approach that integrates fieldwork, questionnaires, and interviews, the study conducts both quantitative and qualitative analyses to examine their linguistic behaviors and identity perceptions. Results: The findings indicate that under the influence of ecological and demographic factors, the originally monolingual system centered on Chinese characters has evolved into a hybrid linguistic environment featuring Thai, local minority languages, English, and Burmese. Nevertheless, due to their relatively recent migration history and geographic isolation in mountainous areas, these communities maintain a stronger foundation in Chinese language and cultural inheritance compared to their counterparts in other parts of Thailand. Novelty: Based on these linguistic characteristics, the study proposes the development of a multi-level, multi-domain, and multi-channel dissemination system for Chinese language and culture, aiming to strengthen ethnic and cultural identity. This research is expected to provide valuable insights and references for future studies on language identity and cultural transmission among overseas Chinese communities.
THE INFLUENCE OF LEADERSHIP CHARACTERISTICS AND WORK ENVIRONMENT ON EMPLOYEE WORK PERFORMANCE AT THE KALIWATES DISTRICT OFFICE Hadiatullah, Deni
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.220

Abstract

Objective: This study investigates the influence of leadership characteristics and the work environment on employee performance at the Kecamatan Kaliwates office. Effective leadership is often regarded as a pivotal element in shaping organizational outcomes, as it directly impacts employee motivation, satisfaction, and productivity. Concurrently, the work environment plays a significant role in fostering or impeding employee performance. Method: Utilizing a quantitative research approach, this study will collect data from employees to assess the relationships between leadership traits, work environment factors, and employee performance. By employing statistical analysis techniques, we aim to determine the extent to which these variables interact and contribute to overall employee effectiveness. Results: The findings of this research are anticipated to provide essential insights for policymakers and managers within the public sector, particularly in enhancing leadership practices and optimizing work environments to improve employee performance. Novelty: This study contributes to the existing literature by emphasizing the importance of both leadership and environmental factors in the context of public service organizations.

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