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Proceeding of International Conference on Social Science and Humanity
Published by Antis Publisher
ISSN : -     EISSN : 30639611     DOI : https://doi.org/10.61796/icossh
Core Subject : Economy, Health, Science, Education, Agriculture, Social, Engineering,
Agriculture, Biological Sciences & Forestry Earth & Planetary Sciences Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other
The Proceeding of International Conference on Social Science and Humanity is a global platform designed to bring together scholars, researchers, and practitioners from diverse disciplines to share their cutting-edge research and insights in the fields of social sciences and humanities. The conference aims to foster interdisciplinary dialogue, promote academic collaboration, and advance the understanding of complex societal issues. Topics of discussion range across sociology, psychology, anthropology, education, history, philosophy, linguistics, political science, economics, and the arts and humanities. By encouraging the exchange of innovative ideas and critical analyses, the conference seeks to contribute to the betterment of society and the resolution of pressing human challenges.
Arjuna Subject : Umum - Umum
Articles 411 Documents
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EXPLORATION OF FACTORS INFLUENCING PATIENT DECISIONS IN CHOOSING A BEAUTY CLINIC: A GROUNDED THEORY APPROACH Uliyah, Dian Alfiyatul; Dwi Cahyono; Haris Hermawan
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.191

Abstract

Objective: This study aims to explore the factors that influence patient decisions in choosing a beauty clinic. Method: The method used in this study was an in-depth interview with ten informants who were active patients of Dr. Dian’s Beauty Clinic in Jember. The data obtained were analyzed using the Grounded Theory approach. Results: The results showed that patient decisions were influenced by various factors, including clinic reputation, service quality, and previous experience. In addition, psychological aspects such as increased self-confidence and social recognition also play an important role in patient motivation to choose beauty services. Novelty: This study provides new insights into the complexity of consumer decision making in the context of modern aesthetic services, and emphasizes the importance of integration between service quality and marketing strategies that are responsive to patient needs. These findings are expected to provide practical contributions for beauty clinic managers in increasing competitiveness and customer loyalty.
THE INFLUENCE OF THE IMPLEMENTATION OF GOVERNMENT ACCOUNTING STANDARDS, GOVERNMENT ACCOUNTING SYSTEMS AND HUMAN RESOURCES COMPETENCE ON THE QUALITY OF GOVERNMENT FINANCIAL REPORTS IN BAKORWIL V, EAST JAVA PROVINCE Khotimah, Hosnol; Suharsono, Riyanto Setiawan; Ibna Kamelia Fiel Afroh
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.192

Abstract

Objective: This study aims to analyze the influence of the implementation of Standard Accountancy Government (SAP), the government accountancy system, and human resource competence on the quality of government financial reports in the Bakorwil V region of East Java Province. In an era of governance that demands transparency and accountability, the quality of financial reports becomes very important. Method: The research method used is quantitative with a survey approach, involving BPKAD employees from several regencies as respondents. Data were collected through questionnaires and analyzed using multiple linear regression. Results: The research results show that SAP implementation and the government accountancy system have a positive and significant influence on the quality of financial reports. Additionally, human resource competence also contributes to improving the quality of financial reports. Novelty: These findings emphasize the importance of improving accounting standards, refining the accounting system, and developing employee competencies to achieve high-quality financial reports. This research is expected to contribute to the development of governmental accounting knowledge and serve as a reference for better regional financial management policies.
ANALYSIS OF SERVICE QUALITY, TRUST IN CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE AT PT. BRI FINANCE Subianto, Tri Bagus
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.193

Abstract

Objective: This study aims to test and analyze the quality of service, trust has a positive and significant effect on customer loyalty at PT. BRI Finance. Method: The population used in this study is 160 customers of PT. BRI Finance. This study uses primary-quantitative data collected through questionnaires and then processed with the SMART-PLS Version 24 application. The analysis technique used is SEM analysis. Results: The results of the study show that service quality has a positive and significant effect on customer satisfaction at PT. BRI Finance. Trust has a positive and significant effect on customer satisfaction at PT. BRI Finance. Customer satisfaction has a positive and significant effect on customer loyalty at PT. BRI Finance. Novelty: Customer satisfaction as an intervening variable in the relationship between service quality and trust has a positive and significant effect on customer loyalty at PT. BRI Finance.
SYSTEMATIC REVIEW OF THE IMPLEMENTATION OF THE TECHNOLOGY ACCEPTANCE MODEL (TAM) IN HOSPITAL INFORMATION MANAGEMENT SYSTEMS (HIMS) FOR IMPROVING HEALTH SERVICE QUALITY AND PATIENT SATISFACTION: A SYSTEMATIC LITERATURE STUDY Wati, Wiwin Sri Niscahya
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.194

Abstract

Objective: This study investigates the application of the Technology Acceptance Model (TAM) in adopting Hospital Information Management Systems (HIMS) and related healthcare technologies from 2020 to 2025. Method: Through a systematic literature review, 20 studies were analyzed to identify key factors influencing HIMS adoption, barriers, facilitators, and their impact on healthcare service quality and patient satisfaction. Results: Perceived usefulness (PU) and perceived ease of use (PEOU) consistently emerged as critical determinants of acceptance, underscoring the importance of user-friendly, functional designs. Privacy concerns, resistance to change, and inadequate training were identified as significant barriers, while organizational support, trust-building measures, and personalization facilitated adoption. The COVID-19 pandemic accelerated the adoption of telehealth and IoT solutions, highlighting the role of external factors in driving acceptance. However, sustaining long-term engagement requires robust security measures, adaptive technologies, and standardization of evaluation metrics. Novelty: This study offers actionable insights for healthcare administrators and policymakers to optimize HIMS adoption, improve operational efficiency, and enhance patient satisfaction.
LITERATURE REVIEW: A ROLE OF QUALITY OF WORK LIFE AND EMOTIONAL INTELLIGENCE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOUR AMONG Z-GENERATION WORKER Mhakarya, Chandra
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.195

Abstract

Objective: This research aims to explore the literature on the role of Human Resources (HR) within organizations, particularly in the context of new generations such as Generation Z. This study also seeks to analyze the relationship between Quality of Work Life (QWL), Emotional Intelligence (EI), and Organizational Citizenship Behavior (OCB). Method: This research employs a literature review approach to analyze secondary data from existing studies, articles, and reports. The data are categorized and summarized to understand how Quality of Work Life (QWL) and Emotional Intelligence (EI) impact Organizational Citizenship Behavior (OCB) among Gen-Z workers. The study aims to identify patterns, gaps, and insights to help organizations foster OCB in Gen-Z employees across various settings. Results: Both Quality of Work Life (QWL) and Emotional Intelligence (EI) significantly influence Organizational Citizenship Behavior (OCB) among Gen Z workers. A positive QWL, including fair compensation, a supportive environment, and work-life balance, motivates Gen Z employees to go beyond basic job expectations. High EI enhances OCB by helping employees manage emotions, fostering better interpersonal relationships, teamwork, job satisfaction, and increased productivity. Novelty: The novelty of this research lies in its focus on the emerging Generation Z in the workplace, exploring how their distinct characteristics and expectations interact with key organizational factors like Quality of Work Life (QWL), Emotional Intelligence (EI), and Organizational Citizenship Behavior (OCB). While existing studies have explored these individual factors, this research brings a fresh perspective by examining how they collectively impact employee performance and well-being in the modern, multigenerational workplace.
IMPACT OF COMPETENCE ON BUMDESMA SUSTAINABILITY: ORGANIZATIONAL COMMITMENT AS A MEDIATING VARIABLE Surahmah, Daris
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.196

Abstract

Objective: This study examines the relationship between competence, organizational commitment, and the sustainability of Joint Village-Owned Enterprises (BUMDESMA) in Jember Regency. Method: Using a quantitative explanatory research approach, data were collected from 104 core managers of 26 BUMDESMA through structured questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4. Results: The findings reveal that competence significantly influences both organizational commitment and BUMDESMA sustainability, with commitment serving as a critical mediating variable. The adjusted R² values demonstrate the robustness of the model, with competence explaining 49.1% of organizational commitment variation and competence and commitment together explaining 84.7% of sustainability variation. These results emphasize the importance of enhancing managerial skills and fostering organizational commitment through targeted training and leadership strategies to achieve long-term sustainability. Novelty: Practical implications suggest that policymakers should integrate competence development with initiatives to strengthen commitment and collaboration among stakeholders. Future research is recommended to explore additional factors, such as technological innovation and funding accessibility, to provide a more comprehensive understanding of BUMDESMA sustainability.
THE INFLUENCE OF COORDINATION AND STANDARD OPERATING PROCEDURES ON EMPLOYEE PERFORMANCE THROUGH MOTIVATION AS INTERVENING VARIABLE (STUDY ON PROTOCOL AND COMMUNICATION DEPARTMENT OF BANYUWANGI REGENCY) Fadlillah, Dzikri; Ni Nyoman Putu Martini G; Trias Setyowati
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.197

Abstract

Objective: This research is motivated by issues related to the implementation of E-Guest Book in Banyuwangi Regency, where there is a significant gap between visit data recorded in the system and manual data. The study aims to analyze the influence of coordination and SOP on employee performance through work motivation as an intervening variable in the Protocol and Leadership Communication Section of Banyuwangi Regency. Method: The research method uses quantitative descriptive and verification approaches by analyzing relationships between variables. Results: The results show that coordination and SOP have positive and significant effects on work motivation and employee performance, both directly and indirectly. Work motivation is proven to act as an intervening variable that strengthens the relationship between coordination and SOP on employee performance. Novelty: It is recommended that organizations conduct periodic evaluations of SOPs, develop more effective communication systems, provide SOP understanding training, and create better reward systems to improve employee motivation and performance.
THE INFLUENCE OF DIGITAL MARKETING, QUALITY PRODUCT, AND BRAND IMAGE ON PURCHASING DECISIONS OF SARI ROTI AMONG STUDENTS OF MUHAMMADIYAH UNIVERSITY OF JEMBER Wati, Agustina Setyo; Eko Budi Satoto; Rusdiyanto, Rusdiyanto
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.198

Abstract

Objective: The aim of this research is to identify and analyze the influence of digital marketing, product quality, and brand image on purchasing decisions for Sari Roti among Muhammadiyah University Jember students. By understanding these factors, it is hoped that it can contribute to the development of a more effective marketing strategy for Sari Roti, as well as providing a better understanding of student consumer behavior. The targets to be achieved in this research are to contribute new knowledge in the field of marketing, especially regarding the factors that influence purchasing decisions for snack products among students, provide recommendations to the Sari Roti company regarding more effective marketing strategies to increase sales of its products, especially students, and test and develop existing theories related to the influence of marketing variables on consumer behavior. Method: This research uses quantitative research with a causal approach to test the independent variables (digital marketing, product quality, and brand image) against the dependent variable (purchasing decisions). The causal approach was chosen because it aims to determine the causal relationship between these variables. Data was collected through questionnaires distributed to 300 respondents. The data analysis technique used is multiple linear regression. Results: The research results show that digital marketing does not have a significant effect on purchasing decisions, product quality does not have a significant effect on purchasing decisions, and brand image has a significant effect on purchasing decisions. Novelty: This research provides new insights into the effectiveness of marketing strategies for snack products among students, particularly in understanding the limited impact of digital marketing and product quality while emphasizing the role of brand image in purchasing decisions.
THE EFFECT OF MARKETING STRATEGY AND SERVICE QUALITY ON CONSUMER SATISFACTION IN THE NUANCES OF COFFE JEMBER Sinta, Dewi; Ahmad Izzuddin; Septy Holisa Umami
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.199

Abstract

Objective: This study aims to find out and analyze the influence of marketing strategy and service quality on consumer satisfaction in the Nuansa Coffe Jember. Method: This type of research uses a quantitative method with a sample of 80 respondents and uses a Non-probability sampling technique with a purposive sampling technique, using a data collection technique in the form of a questionnaire to the respondents. The data analysis techniques of this study use instrument testing, classical assumptions, multiple linear regression, hypothesis tests, and R2 determination coefficients. Results: The results of the analysis obtained showed that marketing strategy and service quality had a significant effect partially on consumer satisfaction in the Nuansa Coffe Jember. The results of the R2 determination coefficient test were 0.539 or 54% of the influence contribution level. Novelty: This study provides empirical evidence on the impact of marketing strategy and service quality on consumer satisfaction in the context of Nuansa Coffe Jember, contributing to the understanding of consumer behavior in the coffee shop industry.
THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP STYLE, WORK ENVIRONMENT, AND COMPENSATION ON THE WORK LOYALTY OF UNIVERSITY OF MUHAMMADIYAH JEMBER EMPLOYEES Afifa, Hani Nur; Trias Setyowati; Septi Holisa Umamy
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.200

Abstract

Objective: This research is based on the existence of problems at the University of Muhammadiyah Jember, namely the transformational leadership style which includes charisma, inspiration, intellectual stimulation, and also individual attention. The second problem is the Work Environment, which includes the work atmosphere, relationships with colleagues, and the availability of work facilities. The third problem is Compensation, which includes salary, incentives, allowances, and facilities. These factors have a great influence on increasing the work loyalty of employees, so it is necessary to conduct a study. Method: The data used in this study are primary data and secondary data. The population and sample consist of employees of the University of Muhammadiyah Jember, with a total of 130 employees. The sampling technique used in this study is Proportional Stratified Sampling, while data analysis is conducted using multiple linear regression analysis. Results: Based on the results of the study, it can be concluded that the variables of transformational leadership style, work environment, and compensation partially have a significant positive effect on employee loyalty at the University of Muhammadiyah Jember. Novelty: This study highlights the significant positive influence of transformational leadership style, work environment, and compensation on employee loyalty at the University of Muhammadiyah Jember. The findings emphasize the importance of leadership practices that foster motivation and concern for employees, the need for an inclusive and well-equipped work environment, and the role of fair and transparent compensation in enhancing employee loyalty.

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