Jurnal Ekonomi dan Bisnis Jagaditha
JAGADITHA: Jurnal Ekonomi & Bisnis P-ISSN: 2355-4150, E-ISSN: 2579-8162 is a journal of economic and bussiness published by Management Deparment, Postgraduated Program, Warmadewa University, provides a forum for publishing research articles or review articles. This journal has been distributed by WARMADEWA PRESS started from Volume 1 Number 1 Year 2014 to present. The scope of journal is restricted to the fields of economic and business study. The journal is published twice a year every march and september.
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<![CDATA[PERAN KUALITAS LAYANAN DAN KUALITAS PRODUK DALAM MENINGKATKAN KEPUASAN DAN LOYALITAS NASABAH ]]>
<![CDATA[Ni Luh Putu Indiani]]>;
<![CDATA[I Putu Ngurah Suyatna Yasa]]>;
<![CDATA[Ni Wayan Sitiari]]>
<![CDATA[ Jurnal Ekonomi & Bisnis JAGADITHA Vol. 3 No. 2 (2016): September ]]>
Publisher : <![CDATA[Magister Manajemen, Program Pascasarjana, Universitas Warmadewa ]]>
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DOI: 10.22225/jj.3.2.233.85-95
<![CDATA[Perlambatan ekonomi beberapa tahun belakangan menurunkan kinerja industri perbankan Bali. Kontrasnya, persaingan justru semakin ketat dengan bertambahnya jumlah bank yang beroperasi di Bali. Dalam kondisi ini, bank perlu melakukan sejumlah upaya untuk memuaskan dan mempertahankan nasabah sehingga dapat bertahan di industri. Penelitian ini bertujuan menganalisis pengaruh kualitas layanan dan kualitas produk terhadap kepuasan dan loyalitas nasabah pada industri perbankan di Bali. Pengumpulan data dilakukan melalui survey mempergunakan kuesioner. Model diuji mempergunakan Partial Least Square. Kepuasan nasabah dan kualitas produk berpengaruh positif dan signifikan terhadap loyalitas, namun tidak demikian halnya dengan kualitas layanan. Kepuasan nasabah dipengaruhi lebih kuat oleh kualitas layanan dibandingkan kualitas produk, dan berlaku sebaliknya terhadap loyalitas. Ini menunjukkan bahwa aspek humanis dalam bentuk layanan berkualitas lebih berperan dalam memuaskan nasabah, sementara aspek rasional seperti kualitas produk lebih mampu meningkatkan loyalitas nasabah. Kepuasan nasabah memediasi pengaruh kualitas layanan dan kualitas produk terhadap loyalitas, namun pengaruh tersebut bersifat parsial. Diduga terdapat faktor lain yang mampu menjelaskan hubungan tersebut, yaitu persepsi risiko dan trust. Kata kunci: kualitas layanan, kualitas produk, kepuasan nasabah, loyalitas nasabah, perbankan.]]>
<![CDATA[PENGARUH GAYA KEPEMIMPINAN TERHADAP LINGKUNGAN KERJA, MOTIVASI KERJA DAN KINERJA PEGAWAI NEGERI SIPIL PADA BADAN PEMBERDAYAAN PEREMPUAN DAN PERLINDUNGAN ANAK PROVINSI BALI ]]>
<![CDATA[Ni Made Ari Danthi]]>
<![CDATA[ Jurnal Ekonomi & Bisnis JAGADITHA Vol. 4 No. 1 (2017): Maret ]]>
Publisher : <![CDATA[Magister Manajemen, Program Pascasarjana, Universitas Warmadewa ]]>
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DOI: 10.22225/jj.4.1.258.83-94
<![CDATA[Gaya kepemimpinan memegang peranan penting dalam suatu organisasi, pemimpin adalah motor penggerak utama dalam organisasi agar semua tujuan organisasi bisa tercapai. Untuk mencapai semuanya itu organisasi perlu memperhatikan lingkungan kerja pegawai agar bisa tercipta suasana yang nyaman dalam melakukan aktivitas. Disamping itu motivasi kerja bisa tercapai apabila pegawai termotivasi untuk bekerja lebih optimal guna meningkatkan kinerja pegawai. Sedangkan kinerja pegawai dalam suatu organisasi merupakan tolok ukur untuk mencapai target dan sasaran yang diharapkan guna terciptanya Aparatur Sipil Negara yang professional. Populasi dalam penelitian ini adalah seluruh pegawai Badan Pemberdayaan Perempuan dan Perlindungan Anak Provinsi Bali, metode penentuan sampel yang digunakan adalah metode angket yang jumlah 33 orang. Penguji hipotesis penelitian menggunakan PLS dengan program pengolah data. Hasil penelitian ini menunjukkan bahwa (1) gaya kepemimpinan berpengaruh positif dan signifikan terhadap kinerja, (2) gaya kepemimpinan berpengaruh positif dan signifikan terhadap lingkungan kerja, (3) gaya kepemimpinan berpengaruh positif dan tidak signifikan terhadap motivasi kerja, (4) lingkungan kerja berpengaruh positif dan tidak signifikan terhadap kinerja dan (5) motivasi kerja berpengaruh positif dan tidak signifikan terhadap kinerja.Implikasi dari hasil penelitian ini adalah gaya kepemimpinan, lingkungan kerja, motivasi kerja, kinerja pegawai perlu ditingkatkan guna meningkatkan kinerja PNS pada Badan Pemberdayaan Perempuan dan Perlindungan Anak Provinsi Bali.]]>
<![CDATA[PENGARUH PELATIHAN, MOTIVASI, LINGKUNGAN KERJA DAN MOTIVASI TERHADAP KINERJA KARYAWAN PADA RUMAH MAKAN WARUNG MINA DENPASAR ]]>
<![CDATA[I Made Indra Purnama Putra]]>
<![CDATA[ Jurnal Ekonomi & Bisnis JAGADITHA Vol. 4 No. 2 (2017): September ]]>
Publisher : <![CDATA[Magister Manajemen, Program Pascasarjana, Universitas Warmadewa ]]>
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DOI: 10.22225/jj.4.2.308.89-100
<![CDATA[Performance of employees at Warung Mina Denpasar has experienced problems. Problems in employee performance are associated with some constructs such as training, motivation, work environment and morale. The purpose of this research is to know: 1). The effect of training on morale. 2). The effect of training on performance. 3). The influence of motivation on morale. 4). The influence of motivation on performance. 5). Effect of Work Environment on morale. 6). Effect of work environment on performance and 7). Influence Morale on performance. Research data obtained from the questionnaire, which then will be processed through statistical processing methods Partial Least Square (PLS). The population in this research is all employees of Warung Mina Denpasar which amounts to 120 people. After calculated using slovin formula then the sample in this study amounted to 48 people by using the probability sampling method of simple random sampling. This research was conducted at company of Restaurant Warung Mina which located in denpasar region that is peguyangan and renon. The results stated that: 1) Training has positive and insignificant effect on morale. 2) Training has positive and insignificant effect on performance. 3) Motivation has a positive and significant effect on morale. 4) Motivation has positive and significant impact on performance. 5) The work environment has a positive and insignificant effect on morale. 6) Work environment has a positive and significant impact on performance. 7) The spirit of work has a positive and insignificant effect on employee performance.]]>
<![CDATA[PENGARUH KEPEMIMPINAN, MOTIVASI DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN PT JASAMARGA BALI TOL DI DENPASAR ]]>
<![CDATA[I Putu Gandi Ginatra]]>
<![CDATA[ Jurnal Ekonomi & Bisnis JAGADITHA Vol. 4 No. 2 (2017): September ]]>
Publisher : <![CDATA[Magister Manajemen, Program Pascasarjana, Universitas Warmadewa ]]>
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DOI: 10.22225/jj.4.2.309.101-115
<![CDATA[Toll road is one of the alternatives used to overcome the increasing congestion in Indonesia. To manage toll roads is not enough with large funds, but must be supported by intensive, planned and measured form of training for all employees. The purpose of this study is to determine the influence of leadership on employee satisfaction, the influence of motivation on employee satisfaction, the influence of satisfaction on employee performance, the influence of leadership on employee performance, the influence of motivation on the performance of employees of PT. Jasamarga Bali Tol in Denpasar. To answer the purpose of this study then conducted research with a population of 94 employees with positions officer PT. Jasamarga Bali Tol as population. Samples were taken using Census method. Methods of data analysis using descriptive analysis and inferential analysis of PLS. The results showed that leadership have positive and significant impact on employee job satisfaction. Motivation has a positive and significant effect on employee job satisfaction. Leadership has a positive and significant effect on employee performance in Denpasar. Motivation has a positive and significant effect on employee performance. Job satisfaction has a positive and significant impact on employee performance. The suggestions given need to increase the motivation given by the company to the employees, for example by giving the financial motivation more feasible and non-financial motivation such as awards for employee performance.]]>
<![CDATA[THE EFFECT OF MARKETING MIXED STRATEGY ON MARKETING PERFORMANCE AND COMPETITIVE EXCELLENCE IN SHOPPING MALL IN BADUNG AND DENPASAR REGENCY ]]>
<![CDATA[Zen Zen Guisi]]>
<![CDATA[ Jurnal Ekonomi & Bisnis JAGADITHA Vol. 5 No. 1 (2018) ]]>
Publisher : <![CDATA[Magister Manajemen, Program Pascasarjana, Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.1.438.33-40
<![CDATA[The objective of this study is to identify the effect of marketing mixed strategy on marketing performance and competitive excellence at shopping mall in Badung and Denpasar. The data were collected by distributing questionnaires to 43 respondents taken by slovin formula method. Respondents were managers and leaders of shopping malls in Badung and Denpasar regencies. Data were analyzed by Partial Least Square (PLS) analysis method. Measurement of research variables is done by using Likert scale to test the research instrument with validity and reliability test. The results showed that to achieve marketing performance can be made through the use of 7P marketing mixed strategy aimed at achieving marketing performance with the elements of product, place, price, promotion, process, people and physical. While marketing performance has a positive and significant impact on competitive advantage, where to achieve marketing performance with elements of sales growth, customer growth and sales volume. Furthermore marketing mixed strategy has a positive effect on competitive advantage but not significant. Suggestions for further research, it needs more concern to analyze the shopping mall in Bali so that the scope becomes wider for generalization in a wider area.]]>
<![CDATA[THE EFFECT OF TRANSFORMATIONAL LEADERSHIP, WORK ENVIRONMENT AND ORGANIZATION COMMITMENT TOWARD JOB SATISFACTION TO INCREASE EMPLOYEES’ PERFORMANCE ]]>
<![CDATA[Putu Sudiarta]]>
<![CDATA[ Jurnal Ekonomi & Bisnis JAGADITHA Vol. 5 No. 1 (2018) ]]>
Publisher : <![CDATA[Magister Manajemen, Program Pascasarjana, Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.1.439.8-32
<![CDATA[The Objective of this study is to identify the effect of transformational leadership, work environment and organizational commitment toward job satisfaction and employees’ performance administration of Warmadewa University, Denpasar Bali. The research approach used was deductive quantitative approach focusing on formal and substantive theory. Hypotheses were formulated to be tested so as to empirical social reality about the employees’ performance. Data collection methods used were questionnaires distributed using Likert scale at the rating interval between 1-5 scores. The sample of the research was 62 administration employees of Warmadewa University of Denpasar Bali as respondents involved in this research. The method of analysis used to determine the relationship between variables was structural model using the method PLS (Partial Least Square) with the aid of SmartPLS 2.0 software. Key research findings included: 1. Transformational leadership has a significant negative impact on job satisfaction, 2. Work environment has an important impact on job satisfaction, 3. Organizational commitment has an important impact on job satisfaction, 4. Transformational leadership has no significant impact on performance employees, 5. Work environment does not have an important impact on employees’ performance, 6. Organizational commitment has an important impact on employee performance, 7. Job satisfaction has an important impact on employees’ performance. Discussions on the results and research findings provided further with addressable suggestions, such as the importance of paying attention to transformational leadership patterns to align in encouraging job satisfaction and employees’ performance.]]>
<![CDATA[THE EFFECT OF SERVICE QUALITY ON PATIENT LOYALTY MEDIATED BY PATIENT SATISFACTION IN BALI SILOAM HOSPITAL ]]>
<![CDATA[I Made Adhi Mahendrayana]]>;
<![CDATA[Putu Ngurah Suyatna Yasa]]>;
<![CDATA[Luh Putu Indiani]]>
<![CDATA[ Jurnal Ekonomi & Bisnis JAGADITHA Vol. 5 No. 1 (2018) ]]>
Publisher : <![CDATA[Magister Manajemen, Program Pascasarjana, Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.1.440.1-7
<![CDATA[Favorable Service Quality is one of the objectives in the implementation of health service at Bali Siloam Hospital synergizing with patient satisfaction to provide customer loyalty. This study aims at determining the effect of Service Quality on Patient Loyalty with Patient Satisfaction Mediation at Bali Siloam Hospital. The research method used was quantitative descriptive. Data analysis techniques used was multivariate statistical techniques of Partial Least Squares (PLS) method. The sample of this research was inpatient at Bali Siloam Hospital consisting of 100 respondents. The results of the study showed that Service Quality has a positive and significant effect on Patient Satisfaction with a significance value of 0.29. Service Quality positively and significantly influencing to Patient Loyalty with significance value equal to 0.39. Patient Satisfaction has positive and significant effect on Patient Loyalty with significance value of 0.56. Patient Satisfaction has a positive and significant influence in mediating the influence of Service Quality on Patient Loyalty with significance value of 0.469. Bali Siloam Hospital is advised to provide better supporting facilities, to improve the empathy of nurses while providing services to inpatients, and to provide certainty of information provided services, to create patient satisfaction, which would ultimately impact on increasing patient loyalty.]]>
<![CDATA[BALI WOMEN'S CAREER DEVELOPMENT: A PSYCHOLOGICAL PERSPECTIVE ]]>
<![CDATA[Yeyen Komalasari]]>
<![CDATA[ Jurnal Ekonomi & Bisnis JAGADITHA Vol. 5 No. 1 (2018) ]]>
Publisher : <![CDATA[Magister Manajemen, Program Pascasarjana, Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.1.494.64-71
<![CDATA[Virtually, here are many factors affecting the career development of women, both external and internal factors (psychological). But researchers rarely discuss about fear of success as the most influential psychological factors on women's career development. Lately there have been many women leaders who indicated that women's career development is improving. Some literature and empirical research show that the higher the fear of succsess the lower the female spirit to compete for achievement, thus affecting the slow development of a woman's career, but there is also an opinion that the fear of success does not affect the development of a woman's career. It can be said that this difference of opinion is important to be examined, so that it can explain the real situation that happened to a woman career in Bali. This study aims to explain the process and mechanism of fear of success as a psychological factor affecting the career of women especially in Bali. Research method used in this study was qualitative research. The practical implication is that women are able to understand themselves internally psychological, so they could have the confidence in achieving success in the development of their careers. It is expected that companies and governments understand and tolerate women from the psychological side they experience. The orisinality statement on that Balinese women have the fear of success but can overcome it well because they obtains support from religious teachings or beliefs which is a deeply rooted cultural reflection and support from the family.]]>
<![CDATA[THE EFFECT OF JOB STRESS AND WORKLOAD ON EMPLOYEE PERFORMANCE AT HOTEL MAHOGANY MUMBUL BALI ]]>
<![CDATA[Luh Kadek Budi Martini]]>
<![CDATA[ Jurnal Ekonomi & Bisnis JAGADITHA Vol. 5 No. 1 (2018) ]]>
Publisher : <![CDATA[Magister Manajemen, Program Pascasarjana, Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.1.525.41-45
<![CDATA[The objective of this study is to determine the effect of work stress and workload on employee performance. The study was conducted at Bali Mahogany Mumbul Hotel. The sample was all hotel employees amounting to 48 people. Data were collected by using observation method, interview with guidance of questionnaire; data were analyzed using multiple linear regression analysis. The result of the research showed that work stress and work load in silmultan have positive and significant influence on employee performance at Bali Mahogany Mumbul Hotel and partially that work stress have negative effect but not significant to employee performance, while work load has siginificant effect on the employee performance.]]>
<![CDATA[THE EFFECTS OF LEADERSHIP AND MOTIVATION AGAINSTS WORK DISCIPLINE AND PERFORMANCE OF CIVIL SERVANT EMPLOYEES AT BALAI WILAYAH SUNGAI BALI PENIDA ]]>
<![CDATA[Bayu Permadi]]>;
<![CDATA[I. B. A Dharmanegara]]>;
<![CDATA[Ni Wayan Sitiari]]>
<![CDATA[ Jurnal Ekonomi & Bisnis JAGADITHA Vol. 5 No. 1 (2018) ]]>
Publisher : <![CDATA[Magister Manajemen, Program Pascasarjana, Universitas Warmadewa ]]>
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DOI: 10.22225/jj.5.1.527.46-57
<![CDATA[This research was conducted at Balai Wilayah Sungai Bali Penida which aims to analyze and explain the influence of leadership and motivation on work discipline and performance of civil servants. The population in this research is all civil servants at Balai Sungai Bali Penida which amounts to 180 people with the sample is 64 civil servants. The research data is primary data obtained from questionnaires to find out the respondent's perception about the variables studied and secondary data obtained from books, references, documents and other information available at Balai Sungai Bali Penida. Testing research hypothesis used Partial Least Square (PLS) application. The results showed that: (1) leadership has a positive and significant effect on work discipline. (2) motivation has a positive and significant effect on work discipline. (3) leadership has positive and insignificant effect on performance. (4) motivation have positive and significant effect to performance. (5) work discipline has a positive and significant impact on performance. (6) the discipline of full mediation between leadership to performance and (7) the discipline of work mediates some of the motivations for the performance of civil servants in the Balai Wilayah Sungai Bali Penida.]]>
