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Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Published by Lembaga Pengembangan Kinerja Dosen
ISSN : 28089383     EISSN : 28088980     DOI : 10.55606
Core Subject : Science,
Computer Science & IT Decision Sciences, Operations Research & Management
Jurnal JUPSIM = E-ISSN : 2808-9383 P-iSSN :2808-8980 di https://journalcenter.org/index.php/jupsim adalah peer-reviewed journal yang mempublikasikan artikel-artikel ilmiah dari berbagai disiplin ilmu manajemen informatika. Artikel-artikel yang dipublikasikan di Jurnal JUPSIM meliputi hasil-hasil penelitian ilmiah asli (prioritas utama). Tujuan jurnal ini adalah untuk menerbitkan artikel berkualitas yang didedikasikan untuk semua aspek perkembangan terkini di bidang Sistem Informasi dan Manajemen Bisnis, cakupannya mencakup seperti : Sistem Informasi Manajemen Bisnis IT Audit & Assessment Programming & Algorithm Big Data Data Mining Cloud Computing Smart City IoT (Internet of Things) Tata Kelola SI
Arjuna Subject : Ilmu Komputer (semua kategori) - Sistem Informasi
Articles 390 Documents
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Pengaruh Motivasi Kerja terhadap Kinerja Sales Merchandiser di PT Nirwana Lestari Nur Astifania Nazah; Ratna Tri Hari Safariningsih; Joni Tesmanto
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 5 No. 3 (2026): September : Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v5i3.8086

Abstract

This study aims to analyze the effect of work motivation on the performance of Sales Merchandisers at PT Nirwana Lestari. The study employed a quantitative approach with an associative research design. Data were collected through questionnaires distributed to 110 Sales Merchandisers as research respondents. Data analysis was conducted using simple linear regression to examine the effect of work motivation on performance, supported by validity, reliability, normality, and heteroscedasticity tests. The results show that work motivation has a positive and significant effect on the performance of Sales Merchandisers. The t-test produced a significance value of 0.007 with a regression coefficient of 0.177, indicating that the research hypothesis was accepted. The correlation coefficient of 0.255 indicates a positive relationship with a low degree of strength, while the coefficient of determination of 0.065 indicates that work motivation explains 6.5% of the variation in Sales Merchandiser performance. These findings indicate that work motivation is significantly related to performance, although its explanatory power for variations in performance is relatively limited. Therefore, the company needs to maintain attention to work motivation as one of the factors supporting employee performance, while future research may develop the model by considering other relevant variables to obtain a more comprehensive understanding of Sales Merchandiser performance.
Pengembangan Website Klasifikasi Jenis Sampah pada Anak menggunakan Metode CNN dengan Arsitektur MobileNetV2 I Gede Agus Perdana Putra; Md. Wira Putra Dananjaya
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 5 No. 3 (2026): September : Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v5i3.8012

Abstract

Waste management in Indonesia, particularly the limited ability to distinguish and sort organic and inorganic waste from an early age, poses a challenge to achieving sustainable development goals. This study aims to develop a web-based learning system that integrates a Convolutional Neural Network (CNN) model with a transfer learning approach using the MobileNetV2 architecture to classify images of organic and inorganic waste as an interactive educational medium for elementary school students aged 6–12 years. A dataset comprising 3,000 images (1,500 organic and 1,500 inorganic) was obtained from publicly available sources and divided into training, validation, and testing sets at a ratio of 70:15:15. The preprocessing stage included data augmentation, normalization, and image resizing to 224 × 224 pixels. The model was trained for 20 epochs using the Adam optimizer and Binary Crossentropy loss function. The evaluation results demonstrated a test accuracy of 92%, with precision, recall, and F1-score values of 0.92 for both classes. The model was subsequently integrated into a Flask-based website featuring image upload functionality, educational articles, and interactive quizzes. The main contribution of this study lies in integrating a lightweight CNN-based image classification model into a child-oriented educational web platform, thereby supporting efforts to improve waste-sorting awareness from an early age among elementary school students in Denpasar City.
Pengaruh Kualitas Sistem, Kualitas Informasi, dan Kualitas Layanan Coretax terhadap Kepuasan Wajib Pajak Orang Pribadi di Denpasar Novia Angjelita Loza Meka Putri; I Gusti Agung Ayu Pramitha Indraswari; Kadek Wulandari Laksmi P.; Gusi Putu Lestara Permana
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 5 No. 3 (2026): September : Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v5i3.8015

Abstract

An assessment of the user experience is necessary for the deployment of Coretax as part of the digital transformation of tax administration. The quality of the information and service assistance that taxpayers get is just as important to the system's success as its technological performance. This research examines how individual taxpayers' satisfaction with Coretax in Denpasar City is impacted by system, information, and service quality. The study used an explanatory research design and a quantitative methodology. 150 individual taxpayers who met the requirements of living in Denpasar City and having utilised Coretax at least once made up the sample, which was chosen via purposive sampling. Questionnaires were used to gather data, which were then analysed using multiple linear regression, t-tests, F-tests, instrument testing, classical assumption tests, descriptive statistics, and the coefficient of determination with the aid of SPSS. With a significance value of 0.038, the findings demonstrate that system quality has a favourable and substantial impact on user satisfaction. Both information quality and service quality, both having a significance value of 0.000, have favourable and substantial impacts. The standardised beta coefficients show that information quality contributes the most (0.439), followed by system quality (0.134) and service quality (0.428). The three factors account for 77.7% of the difference in individual taxpayer satisfaction at the same time. These findings indicate that improving Coretax user satisfaction should focus on providing clear and relevant information, enhancing service responsiveness, and strengthening system stability and reliability.
Pengaruh Transformational Leadership terhadap Organizational Citizenship Behavior (OCB) dengan Work Engagement sebagai Variabel Mediasi pada PT Megah Dinar Calakan Hilwa Karimah; Rianti Setyawasih
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 5 No. 3 (2026): September : Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v5i3.8069

Abstract

This study aims to examine and analyze the effect of Transformational Leadership on Organizational Citizenship Behavior (OCB) with Work Engagement as a mediating variable among employees of PT Megah Dinar Calakan. In today's competitive business environment, organizations increasingly require employees who are willing to contribute beyond their formal job duties, a voluntary behavior known as Organizational Citizenship Behavior, which is believed to be encouraged through effective transformational leadership and a strong sense of engagement at work. This research applied a quantitative method with a causal-associative research design. The population comprised all employees of PT Megah Dinar Calakan, with a total sample of 35 respondents determined through a saturated sampling technique. Primary data were obtained through the distribution of questionnaires and analyzed using Structural Equation Modeling based on Partial Least Squares with the assistance of statistical software. The findings indicate that Transformational Leadership has a positive and significant effect on Organizational Citizenship Behavior, and also has a positive and significant effect on Work Engagement. In addition, Work Engagement has a positive and significant effect on Organizational Citizenship Behavior, and it also mediates the relationship between Transformational Leadership and Organizational Citizenship Behavior. These findings imply that organizations should strengthen transformational leadership practices, particularly by improving the communication of organizational vision and attention to individual employees' needs, while also maintaining employees' energy and enthusiasm at work, in order to enhance work engagement and foster voluntary, cooperative behavior that ultimately contributes to overall organizational effectiveness and performance.
Aspek-Aspek yang Mempengaruhi Keputusan Investasi: Perspektif Risiko, Informasi, Pajak, dan Budaya (Kajian Literatur) Winan Kristin Tambunan; Andy Andy; I Made Guna Raditya; Leo Alnandez; M. Febri Shahrul Iman
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 5 No. 3 (2026): September : Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v5i3.8035

Abstract

This study aims to examine the factors influencing investment decisions from the perspectives of risk, information, taxation policies, and culture. Investment decisions represent a strategic process involving the allocation of current resources with the expectation of obtaining future benefits, while facing various uncertainties. This research employs a Systematic Literature Review (SLR) approach to identify, evaluate, and synthesize previous studies related to investment decision-making. The literature collection process was conducted through several stages, including initial identification, removal of duplicate articles, screening based on titles and abstracts, and full-text assessment using the PRISMA diagram. The selected studies were then analyzed using a thematic analysis approach to identify key themes related to investor behavior and investment decision-making processes. The findings indicate that risk, availability and quality of information, taxation policies, and cultural factors play significant roles in influencing investment decisions. Risk relates to the level of uncertainty that affects expected investment returns, while information supports investors in analyzing and evaluating investment opportunities. In addition, taxation policies influence the net returns received by investors, and cultural factors shape perceptions of risk and financial decision-making behavior. This study is expected to provide a more comprehensive understanding of the factors influencing investment decisions and serve as a foundation for future research in developing more integrative investment decision-making models.
Manajemen Talenta dan Pengembangan Karier SDM Tenaga Kesehatan dalam Meningkatkan Kinerja Pelayanan Rumah Sakit Palakka Shiddiqi; R. M. Syauqi Annuri; Putu Widhi Damayanti; Fatimah Fatimah; Yen Efewati
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 5 No. 3 (2026): September : Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v5i3.8102

Abstract

Hospital competitiveness is determined not only by the sophistication of medical facilities but also by the quality of human resource management that operates them, making talent management and career development of health workers a critical issue requiring in-depth examination. This study aims to analyze the concepts of talent management and career development and their relationship with job satisfaction and retention of health workers in improving hospital service performance. The method employed was a PRISMA-based Systematic Literature Review, with a selection process from 309 initial documents resulting in 15 final articles published between 2021 and 2026 from nine countries. The findings show that Indonesia dominated the research context with six articles (40%), ten of the 15 articles applied structural equation modeling approaches, and publication volume peaked in 2023 and 2025 with five articles each. The results confirm that talent management significantly affects job satisfaction, retention, and service performance, with mediating mechanisms varying across employee engagement, knowledge management, and perceived organizational support depending on the country context. The implication is that hospitals in Indonesia need to adopt data-driven selection systems, standardized talent operating procedures, and fair compensation schemes to close the gap between the ideal concept of talent management and its actual implementation in practice.
Pengaruh Strategi Segmentasi Pasar terhadap Kepuasan Pelanggan Kartu Telkomsel di PT Narindo Solusi Telekomunikasi Kota Gunungsitoli Fostina Fosilai Dachi; Maria Magdalena Bate’e; Nanny Artatina Bu’ulolo; Martha Surya Dinata Mendrofa
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 5 No. 3 (2026): September : Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v5i3.8111

Abstract

This study aims to determine the effect of market segmentation strategy on customer satisfaction of Telkomsel card users at PT Narindo Solusi Telekomunikasi, Gunungsitoli City, and to measure the magnitude of its effect. This research was motivated by the mismatch between the implementation of market segmentation and customer needs, reflected in complaints regarding service package suitability, network quality, and differences in customer characteristics. The study employed a quantitative survey approach. The population consisted of 4,000 Telkomsel customers, while 98 respondents were selected using purposive sampling. Data were collected through a five-point Likert-scale questionnaire and analyzed using descriptive statistics, validity and reliability tests, classical assumption tests, simple linear regression, coefficient of determination (R²), and t-test with IBM SPSS Statistics version 27. The results show that market segmentation strategy has a positive and significant effect on customer satisfaction. The regression coefficient is 0.717, t-count is 20.292, and significance is <0.001. The correlation coefficient (R) is 0.901, while R² is 0.811, indicating that 81.1% of the variation in customer satisfaction is explained by market segmentation strategy. These findings indicate that more accurate segmentation based on demographic, geographic, psychographic, and behavioral characteristics can improve customer satisfaction.
Strategi Penanganan Keluhan Pelanggan dalam Meningkatkan Loyalitas Konsumen di CV. Tricomsel Gunungsitoli Yenni Tri Yanti Gulo; Nov Elhan Gea; Yupiter Mendrofa; Tiarni Duha
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 5 No. 3 (2026): September : Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v5i3.8112

Abstract

A complaint-handling strategy is a set of actions designed to resolve issues that arise. In this study, the main problem is the suboptimal handling of customer complaints. The objectives of this study are to identify customer complaint-handling strategies, the efforts that support these strategies, and the challenges encountered in implementing them. This study employed a qualitative research design. The data collection techniques used were observation, documentation, and interviews. Data analysis techniques consisted of data reduction, data presentation, and drawing conclusions. Data validity was assessed in terms of credibility, transferability, generalizability, and confirmability. The coding stages were open coding, code grouping, and theme construction. Based on the research findings, it was concluded that strategies for handling customer complaints through empathy, speed, fairness, and ease of complaint submission can build trust and increase customer loyalty. Efforts undertaken include providing clear information regarding warranty claim procedures, maintaining active communication throughout the repair process, and evaluating service to improve service quality. The challenges faced relate to operational and communication factors. Handling customer complaints to enhance loyalty is not solely determined by problem resolution but also by the quality of interactions throughout the handling process.
Pengaruh Gaya Hidup dan Citra Merek terhadap Minat Beli Konsumen pada Dubai Textile Gunungsitoli Reklis Putri Haria; Aferiaman Telaumbanua; Idarni Harefa; Yupiter Mendrofa
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 5 No. 3 (2026): September : Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v5i3.8113

Abstract

This study aims to analyze the influence of lifestyle and brand image on consumer purchase intention at Dubai Textile Gunungsitoli. This research used a quantitative approach with purposive sampling. The population consisted of visitors to Dubai Textile during October–December 2025, with an estimated population of 2,700 people and a sample of 96 respondents determined using the Slovin formula. Data were collected through questionnaires using a five-point Likert scale and analyzed using multiple linear regression with IBM SPSS Statistics 27. The results showed that lifestyle had a positive and significant effect on consumer purchase intention, with a t-value of 4.041 and significance of <0.001. Brand image also had a positive and significant effect, with a t-value of 7.351 and significance of <0.001. Simultaneously, lifestyle and brand image significantly affected purchase intention, as indicated by an F-value of 139.334 and significance of <0.001. The multiple regression model produced Y = 1.539 + 0.550X₁ + 0.579X₂ + e, with R = 0.866 and R² = 0.750. Brand image was the more dominant variable based on its standardized beta coefficient (0.592), compared with lifestyle (0.325). These findings indicate that improving product suitability to consumers’ lifestyles and strengthening the positive image of Dubai Textile can increase consumer purchase intention.
Analisis Pengendalian Produksi dalam Meningkatkan Produktivitas pada CV Wery Bakery di Kota Gunungsitoli Devi Purnama Tanjung; Martha Surya Dinata Mendrofa; Tiarni Duha; Maria Magdalena Bate`e
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 5 No. 3 (2026): September : Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v5i3.8114

Abstract

Production control analysis refers to the conditions under which a business seeks to increase production effectively and efficiently. In this study, the main issue is disruptions in the condition of production equipment, particularly the oven machinery. The objectives of this study are to examine the implementation of production control; to identify the factors hindering the implementation of production control; and to identify and explain the efforts made to overcome these obstacles. This is a qualitative study, and the techniques used include observation, documentation, and interviews. Data analysis techniques include data reduction, data presentation, and drawing conclusions. Data validity encompasses credibility, transferability, dependability, and confirmability. The coding stage consists of open coding, code grouping, and theme construction. Based on the research findings, it was concluded that the implementation of production control at CV. Wery Bakery has been carried out through three main aspects: production schedules, production sequences, and production times. Factors hindering the implementation of production control in achieving productivity targets include oven breakdowns as the primary production facility limitations in the number of workers, and an increase in customer orders at certain times. CV. Wery Bakery’s efforts to overcome these production control obstacles and improve productivity include readjusting production schedules to align with operational conditions, maintaining production facilities, delegating tasks among employees, prioritizing customer orders, fostering collaboration among employees to complete production processes, and managing work time more effectively.

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