cover
Contact Name
Sari Listyorini
Contact Email
sariadbis96@gmail.com
Phone
+6283848898843
Journal Mail Official
jiabundip@gmail.com
Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia
Location
Kota semarang,
Jawa tengah
INDONESIA
Jurnal Ilmu Administrasi Bisnis
Published by Universitas Diponegoro
ISSN : -     EISSN : 27461297     DOI : 10.14710/jiab
Core Subject : Economy,
Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.
Arjuna Subject : -
Articles 1,510 Documents
Studi Komparasi Lingkungan Kerja Karyawan Di Lingkungan Kota Semarang serta Pengaruhnya terhadap Kinerja Karyawan Firman Aji Sasongko; Bulan Prabawani; Sari Listyorini
Jurnal Ilmu Administrasi Bisnis Vol 4, No 4 (2015)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (80.556 KB) | DOI: 10.14710/jiab.2015.9302

Abstract

In the city of Semarang, there are two great and long herbal  company. The successed of the two companies to survived until now because of supported by profesional employees,  in the creation of professional employee must be supported with a comfortable working environment, this research aimed to compare the better and comfortable working environment  feel of employees between njonja Meneer and Jamu Jago and see the effect of the environment work on the performance of each company. To know the problems of the working environment on the object of the study, the researchers took the observations. the type of research is exploratory with comparative studies. The sample of this research are 46 respondents in each companie, using non-probability sampling technique with purposive sampling approach. The method used the quantitative analysis, consists of the average analysis, independent sample t test, multiple linear regression analysis with SPSS for windows version 20.0. This research concluded that the differences in work environment are the physical and non-physical between Njonja Meneer and Jamu Jago and the positive influence of physical work environment and non-physical in Njonja Meneer and Jamu Jago
PENGARUH HARGA DAN KUALITAS PRODUK TERHADAP LOYALITAS MELALUI KEPUASAN SEBAGAI VARIABEL MEDIASI (STUDI KASUS PADA PEMBELI TAHU BAXO IBU PUDJI UNGARAN) Osell Anidya Ayu Aldiona; Handoyo Djoko Waloejo
Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (595.055 KB) | DOI: 10.14710/jiab.2018.20934

Abstract

Tahu bakso is a culinary made from tofu and processed beef or chicken from Ungaran. Tahu bakso Ibu Pudji is the first and the famous one who sells tahu bakso in Ungaran. This research is motivated by decreased sales target from Tahu Baxo Ibu Pudji. The purpose of this study aims to determine the influence of price and product quality as x variable to loyalty as y variable trough satisficationas z variable.The type of this research is an explanatory research, used non-probability sampling to 100 samples which were consumer of Tahu Baxo Ibu Pudji used purposive sampling and accidental sampling. This research used simple regression, and multiple regression as analysis methods, using t test as a hypothesis instrument and Sobel Test as mediator instrument. This research used SPSS Version 16.0 as measuring tools. The result shows that price has positive influential of 0,167 to satisfication with t test 2,119. Product quality has positive influential of 0,144 to satisfication with t test 3,629. Price and product quality has positive influential of 0,145 and 0,137 to satisfication with f test 8,637. Satisfication has positive influential of 0,752 to loyalty with t test 12,419. Price has positive influential of 0,245 to loyalty with t test 3,333. Product quality has positive influential of 0,155 to loyalty with t test 4,150. Price and product quality has positive influential of 0,222 and 0,145 to loyalty with f test 14,651. By the result of Sobel Test obtained between price to loyalty trough satisfication is 2,074 sum y p-value is  0.03800632. Between quality product  to loyalty trough satisfication is 1,674  sum y p-value is 0,09406403. Between quality product  to loyalty trough satisfication is 1,674  sum y p-value is 0,09406403. The writer suggest that the company should continue to provide a more affordable price and improve the product quality, so that the customer will continue to become a loyal customer. Tahu Baxo Ibu Pudji should continue to deliver satisfication to its customer.
ANALISIS PENGENDALIAN KUALITAS DENGAN PENDEKATAN P.D.C.A. (PLAN-DO-CHECK-ACT) BERDASARKAN STANDAR MINIMAL PELAYANAN RUMAH SAKIT PADA RSUD Dr. ADHYATMA SEMARANG (STUDI KASUS PADA INSTALASI RADIOLOGI) Dewi, Ariani Puspita; Nugraha, Hari Susanta; Listyorini, Sari
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 1, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (169.312 KB)

Abstract

good quality health care is health care that can satisfy every user services. One of the activities in order to create quality standards is to implement appropriate quality control system, have clear objectives and stages, as well as providing innovation in the prevention and resolution of problems faced by the hospital, according to the Ministry of Health Decree No. 129/Menkes/SK/II/2008 on hospital minimum service standards. This research studies about the quality control process of Radiology Department in Dr. Adhyatma Public Hospital Semarang by using the approach of P.D.C.A. cycle (Plan-Do-Check-Act), based on a minimum standard of hospital services. Based on analysis, it was found that the overall service quality control has been going well. But there is still a level of damage x-rays that are above the standard which more than (>) 2%, so it’s need an improvement of the quality of x-rays to be able to provide high quality x-rays in order to create the right diagnosis and provide a satisfactory health care for patients of Radiology Department in Dr. Adhyatma Public Hospital Semarang.
Pengaruh Kualitas Pelayanan dan Kepuasan Konsumen terhadap Loyalitas Pelanggan (Studi Kasus pada Pelanggan Go-Jek di Semarang) Dheni Indra Setyaji; Ngatno Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (96.876 KB) | DOI: 10.14710/jiab.2016.13566

Abstract

Go-Jek is a new start up company with a very significant development. But it has not yet been able to satisfycustomers. The fact is evident from the high consumer complaints at the company.The purpose of doing research is to know the influence of service quality on customer loyalty throughcustomer satisfaction Go-Jek in Semarang. The sample in this study amounted to 100 respondents usingpurposive sampling method. Analysis of the data in this study using a test validity, reliability, linear regressionanalysis, significance test and determination with SPSS 23. The influence of mediation evidenced by Sobelmethod and path analysis. The result of this study indicate that (a) service quality significantly influence tocustomer satisfaction. (b) Service quality significantly influence to customer loyalty. (c) Customer satisfactionsignificantly influence to customer loyalty. (d) Service quality significantly infuence to customer loyalty throughcustomer satisfaction. The suggestions for improving service quality on the dimensions of responsiveness andassurance to improve customer satisfaction and maintain customer loyalty.
PENGARUH HARGA, KUALITAS PRODUK DAN CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN TEH SIAP MINUM DALAM KEMASAN TEH BOTOL SOSRO (Studi Kasus pada Mahasiswa S1 Fisip Undip Semarang) Venia Afrilia Sari; Sri Suryoko
Jurnal Ilmu Administrasi Bisnis Vol 6, No 3 (2017)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (388.724 KB) | DOI: 10.14710/jiab.2017.16738

Abstract

The main needs such as food and beverages are necessities that must be met. In thisfast-paced era, humans need everything easy and practical, especially drinks. This resulted inmany companies in Indonesia competing to produce soft drinks in packaging. Therefore,every business must be able to increase sales in order to survive in this business world. Inparticular, this study discusses the purchase of Tea Ready Drinking In Packing brand TehBotol Sosro Semarang which during the year 2012-2016 decreased sales. If it is not repairedand resolved is not impossible will cause problems for PT. Sinar Sosro Semarang in thefuture.Aim of this research was to found of price, quality and brand image on purchasing decisionsof Tea Ready Drink In Packaging Teh Botol Sosro on consumers Student S1 Faculty of Social andPolitical Sciences Diponegoro University Semarang. Type of research used is eksplanatory research.The samples used are 100 respondents who consume of Teh Botol Sosro. The sampling techniqueused is Purposive Sampling. Methods of data analysis using correlation test, determination test,simple linear regression test, multiple linear regression test, t test and f test with the help of IBMSPPS (Statistical Product and Service Solutions) program version 16.0.Based on the analysis results concluded that price, product quality and brand imagehave a positive effect on purchasing decision. Significantly, price variables, product qualityand brand image have a positive effect on purchasing decisions. There are some indicatorsthat are still below average, suggestions given to the company is to megevaluasi pricecompetitors, re-evaluate the quality of its products and maintain its brand image.
Pengaruh Citra Merek, Desain, dan Fitur Produk terhadap Keputusan Pembelian Handphone Nokia (Studi Kasus pada Mahasiswa Universitas Diponegoro) Alana, Aditya Yessika; Hidayat, Wahyu; Widodo, Handoyo Djoko
Jurnal Ilmu Administrasi Bisnis Volume 2, Nomor 2, Tahun 2013
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

The purpose at this research is to determine how much the influence of brand image, product design and features of the product Nokia to the purchasing decisions at Diponegoro Universit students, Semarang. Type of this research is eksplanatory research. A sample of 100 respondent was taken that consumers who use Nokia product and also a student of Diponegoro University, and it was taken by accidental sampling technique. Data analysis techniques using linier regression analysis and SPSS 20 version. The survey results revealed that significantly brand image has a positive effect which means any changes to our brand image will influence the purchasing decisions of Nokia products, this is indicated by the regression coefficient of 0.583. In addition, significantly product design has a positive effect, this is indicated by the regression coefficient of 0.484, and for product features significantly has positive influence on purchase decisions, this is indicated by the regression coefficient of 0,798. While simultaneously, brand image, design and product features has a positive influence on purchase decisions as indicated by the linear regression of brand image at 0.365, 0.108 for the product design and product features at 0.396.
PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK, DAN WORD OF MOUTH COMMUNICATION TERHADAP KEPUTUSAN PEMBELIAN PADA RM GARANG ASEM SARI RASA (Studi pada Konsumen RM Garang Putri, Citra Aprilliani; Waluyo, Handoyo Djoko; Listyorini, Sari
Jurnal Ilmu Administrasi Bisnis Volume 5, Nomor 1, Tahun 2016
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (133.888 KB)

Abstract

RM Garang Asem Sari Rasa is a traditional restaurant. However, the advantages offered by this restaurant is considered suboptimal. Many of the complaints submitted by cosumers to the company, among others regarding who are less tham satisfactory, and etc. So that these things will obviously influence purchase decisions. The purpose of this study was to determine the effect of service quality, product quality, and word of mouth communication to purchase decision in RM Garang Asem Sari Rasa consumer RM Garang Asem Sari Rasa, Kudus. This type of research is explanatory research. The population in this research that consumers RM Garang Asem Sari Rasa  and the number of samples taken was 100 respondents. The sampling technique in this study using a non-probability sampling with purposive sampling technique. The analytical method used is cross tabulation, correlation, determination, simple linear regression, multiple, t test and F test with SPSS version 16.Based on the survey results revealed that the quality service, product quality, and word of mouth communication provides a positive and significant influence on purchase decision, either partially or simultaneously. Independent variables that have the most influence on purchase decision is variable word of mouth communication. The advice that can be given is to give training to employees, improving hygiene in the dining area, increasing the neatness on every employee using a uniform, always keeping and improving the selection of raw materials to keep it fresh, adjust the portion of food that is always the same, improve service so that consumers feel deserve to recommend to the people around him.
PENGARUH PERPUTARAN KAS (CASH TURNOVER), PERPUTARAN PIUTANG (RECEIVABLE TURNOVER), DAN PERPUTARAN PERSEDIAAN (INVENTORY TURNOVER) TERHADAP PROFITABILITAS (STUDI KASUS PADA PERUSAHAAN SUB SEKTOR OTOMOTIF DAN KOMPONEN DI BURSA EFEK INDONESIA (BEI) PERIODE 2014-2016) Achmad Prasetiyo; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (493.103 KB) | DOI: 10.14710/jiab.2018.21003

Abstract

In general a company is established to obtain an optimum profit. Profit is a measure of company's ability to conduct business operations. The gap between activity ratio and profitability ratio is an element of the problem in this study. This study is to determine the effect of cash turnover, receivable turnover, and inventory turnover on profitability ROA. The type of this research is explanatory research, with sample 15 companies during 3 years periode of automotive sub sector, so there are 45 samples. Result and discussion: explains that cash turnover to profitability has significant value (2,879)> (2,021), receivable turnover has significant value to profitability of (4,556)> (2,021) and inventory turnover has significant value to profitability of (2,297) > (2.021). In the discussion t value is (2.021). the three variables have t value > t table, which signifies significance. While the test results of the three variables between cash turnover, receivables turnover, and inventory turnover on profitability earn high significant value. This is evidenced by the results of the F test, which obtained F value of 9.691 9.691> 3.23 F table, With a significant level of 0.000 <0.05 simultaneously between variables cash turnover, receivable turnover, and receivable turnover get a significant value to profitability, but asset turnover in 2014-2016 has decreased resulting in resulting profitability decreased. Companies are expected to better manage assets owned to be more effective and efficient so as to achieve maximum profit. In the next research is expected to increase the variables and periods in the study.
PENGARUH STANDAR OPERASIONAL PROSEDUR DAN PENGAWASAN TERHADAP KINERJA PRAMUNIAGA PASARAYA SRIRATU PEMUDA SEMARANG Nugraheni, Ratih; Prihatini, Apriatni Endang; Budiatmo, Agung
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 2, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (148.364 KB)

Abstract

Performance is the result of work that attained by people to implement their duties based on accomplishment, experience, sincerity and time. External factors that affect salesperson's performance are standard operating procedures (SOP) and monitoring. This research aimed to find out the impression of SOP and monitoring to salesperson's performance. The type of this research is explanatory research, by censussing 63 respondents. The analysis method using multiple regression analysis,korelasi,cross tabel and determinasi koefisien. Measurement scale using Likert Scale. It analyzed by linear test and significance teat that supported by SPSS 16.0.The results showed a positive and significant influence between standard operating procedures (SOP) and monitoring toward the satisfaction of salesperson's performance partially, the influence of standard operating procedures (SOP) and monitoring for a combination toward salesperson's performance.
Pengaruh Sistem Penilaian terhadap Kinerja dengan Kompensasi dan Pelatihan Sebagai Variabel Intervening pada Karyawan PT Bank Tabungan Negara (Persero) Cabang Semarang Jonas Niko Nugroho; Bulan Prabawani
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (519.755 KB) | DOI: 10.14710/jiab.2016.13658

Abstract

Today the human resources in a company plays an important role. The business world is now required creating high employee performance to the company can continue to grow and run stable. Companies should be able to build and improve performance in their environment. In improving the performance of employees of companies employ several ways, for example through an objective performance assessment, provision of adequate compensation, and training. Increasingly intense business competition resulted in the company faced with the challenge to maintain viability.This type of research uses explanatory research, with a sample of 45 respondents using Proportional Random Sampling technique is random sampling without regard to strata that exist in proportion to the number of employees in each function / unit. Data were collected through questionnaires. Data analysis methods used using classic assumption test, simple linear regression, multiple linear regression, coefficient of determination, t-test, f-test and path analysis testThis study concluded that the positive effect on the assessment system agaiant compensation, training and positive influence againts performance through variable compensation and training as a intevening variable. Furthermore, variable compensation and training also has positive influence againts performance variables.Suggestions can be submitted to Bank BTN Semarang branch is is need for greater synergy between the employees and the company in terms assesment system, compensation, and training so that policy given by the company to be well received by employees.

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