Garuda - Garba Rujukan Digital

Article Per Year (5 Year)

All

Jurnal Ilmu Administrasi Bisnis

jiab
Website

Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 1,510 Documents

90 91 92 93 94

PENGARUH ATRIBUT PRODUK WISATA DAN ELECTRONIC WORD OF MOUTH (eWOM) TERHADAP KEPUTUSAN BERKUNJUNG PADA OBYEK WISATA UMBUL SIDOMUKTI KABUPATEN SEMARANG Nurul Retno Hapsari; Nawazirul Lubis; Widiartanto Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

Tourism is one of the fastest growing industries today. Consequently, people think that travelling is a lifestyle nowadays. This phenomenon led to increase tourist numbers. It also experienced by Umbul Sidomukti, a holiday destination with REAL concepts in Mount Ungaran. But the tourist numbers continued to declined from 2009 to 2013.Tourist will looking information before making decisions. Electronic Word of Mouth (eWOM) has been one of the resources that are used frequently. Furthermore, tourist will assess how the tourism product attributes offered. Therefore, this paper aims to examine tourism product attributes and electronic word of mouth’s influence on travel decisions in Umbul Sidomukti. The type of research is explanatory research. Interviews with questionnaire were adopted for data collection in this study. Hundred people were employed as respondent by purposive sampling technique. They were Umbul Sidomukti’s tourist who reside in Semarang and find out about Umbul Sidomukti from internet.The research results showed that tourism product attributes and electronic word of mouth influenced on travel decisions, partially or simultaneously. The results obtained by analyzing primary data with validity test, reliability test, crosstab analysis, correlation coefficient, simple and multiple regression analysis, the coefficient of determination, and a significance (t anf F) using SPSS for Windows version 15,0.Based on the results, the researcher suggests that Umbul Sidomukti’s management has to improve infrastructures such as roads and road signage, provision of public transportation, provide innovation on tourism products, and manage Umbul Sidomukti’s website to be more informative and interactive so the tourist numbers can increase.

Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Pelanggan (Studi Pada Mahasiswa/i Program Strata-1 FISIP UNDIP) Raka Rizky Saputra; Sudharto P Hadi
Jurnal Ilmu Administrasi Bisnis Vol 6, No 1 (2017)
Publisher : Universitas Diponegoro

The low of customer satisfaction gives an impact, both for the consumers and producers. For the consumer, the low of customer satisfaction led to customers being disappointed and select the products or services offered by the competitors. As for the producers, the low of customer satisfaction affects the volume of sales. The number of ISP Mobile Telkomsel Flash customers, especially in the city of Semarang seen from data on the number of customers has fluctuated.The purpose of this study was to determine the effect of service quality and price to customer satisfaction Telkomsel Flash. This type of research is explanatory research. Samples were set at 97 respondents who are students of undergraduate programme FISIP UNDIP using snowball sampling technique. The techniques of data analysis using validity test, reliability test, crosstab analysis, correlation coefficient, multiple correlation coefficient, determination coefficient, simple linear regression analysis, multiple linear regression analysis, significance test (t-test), and a simultaneous test (F-test) were processed using SPSS programme 20th version.Based on the analysis, the quality of service and price has an influence on customer satisfaction, either partially or simultaneously. The variable of price provide a greater influence on customer satisfaction amounted to 65,2% of the variable quality of service amounted to 41,3%.Suggestions for PT. Telkomsel Regional Central Java and Yogyakarta as a service provider Telkomsel Flash is to improve the quality of services provided, particularly in terms of the distribution of quotas are balanced, both national quotas and quota based zone region when doing activation and policies to raise the price, expected according to the purchasing power of customers and services rendered so as to provide more value for customers.

PENGARUH FIVE “C”s OF CREDIT TERHADAP PROSES PEMBERIAN KREDIT PADA BPR DI KOTA SEMARANG Diah Ayu Dwi Wulandari
Jurnal Ilmu Administrasi Bisnis Vol 1, No 2 (2012)
Publisher : Universitas Diponegoro

Tujuan penelitian ini adalah untuk mengalisis pengaruh positif dan signifikan antara Character, Capacity, Capital, Colaterall dan Condition of Economy terhadap keputusan pemberian kredit pada BPR di kota Semarang. Populasinya adalah para pemproses kredit sebanyak 57 responden. Alat anlisis yang digunakan dalam penelitian ini adalah regresi linier. Hasil penelitian ini menunjukkan bahwa secara parsial Character, Capacity, Capital, Colaterall dan Condition of Economy berpengaruh positif dan signifikan terhadap keputusan pemberian kredit pada BPR di kota Semarang. Secara bersama-sama terbukti bahwa variabel Character, Capacity, Capital, Collateral dan Condition of Economy berpengaruh positif dan signifikan terhadap keputusan pemberian kredit pada Bank Perkreditan Rakyat di Kota Semarang. Adapun besarnya pengaruh Character, Capacity, capital, Colateral dan Condition of Economy terhadap keputusan pemberian kredit pada Bank Perkreditan Rakyat di Kota Semarang adalah 88,6%.

PENGARUH KOMPENSASI DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWA MELALUI MOTIVASI KERJA SEBAGAI VARIABEL INTERVENING ( STUDI PADA KARYAWAN PT PGAS SOLUTION JAKARTA ) Sirait, Fathihari Afkha; Budiatmo, Agung
Jurnal Ilmu Administrasi Bisnis Vol 8, No 4 (2019): Jurnal Ilmu Administrasi Bisnis
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (359.287 KB)

One of the most important resources of a company is human resources or the employees andÂ every company needs to think the way to improve the performance of employees they have in order to drive the company's progress. One of the key to improve employee performance is by maintaining employee motivation. There are many factors that can increase work motivation and employee performance such as compensation factors and work environment conditions. This study aims to determine the effect of compensation and work environment on employee performance through work motivation on employees of PT PGAS Solution Jakarta. The type this research is using explanatory research. Sampling is using non-probability sampling techniques with saturated sampling approach of 80 respondents. The data were collected by some techniques such as questionnaires, interviews, and literature study. Data analysis method is using regression analysis with the help of IBM SPSS version 24.0 and Sobel test analysis. The results showed that there was an effect of compensation on work motivation, there was an effect of compensation on employee performance, there was an influence of work environment on work motivation, there was an influence of work environment on employee performance, there was an effect of work motivation on employee performance. There is an effect of compensation and work environment on work motivation. Based on the sobel test results, there is the effect of compensation on employee performance through work motivation and work environment on employee performance through work motivation. Based on the results of the mediation test, work motivation is a partial intervening variable in mediating the effect of compensation on employee performance and work motivation is a partial intervening variable in mediating the effect of the work environment on employee performance. The advice given to PT PGAS Solution is to improve the provision of compensation, such as considering employee input regarding the principal salary policy and leave procedures. Improve the work environment by improving work facilities, making regulations that regulate noise at work, increasing the level of security and carrying out activities to strengthen relationships between employees, and increase employee morale.

PENGARUH KUALITAS PRODUK, KUALITAS PELAYANAN DAN PROMOSI TERHADAP LOYALITAS PELANGGAN (Studi Kasus pada Konsumen Larissa Aesthetic Center Semarang) Yunita Kartikasari; Apriatni Endang Prihatini; Bulan Prabawani
Jurnal Ilmu Administrasi Bisnis Vol 4, No 3 (2015)
Publisher : Universitas Diponegoro

The increasing growth of beauty clinics and offers a variety of benefits for fulfilling the society needs in field of beauty and skin health. Larissa Aesthetic Center is one of the beauty clinics which try to meet these needs by the use of natural raw materials, so that the company's goal is customer loyalty can be increased. Larissa Aesthetic Center Semarang has decreased the number of active members in 2011 to 2013.This type of research is using explanatory research. Data collection techniques through questionnaires using purposive sampling with a sample of 100 consumers.Data were analyzed through the validity, reliability, crosstab, correlation, coefficient of determination, simple linear regression, multiple linear regression, t test and F test using SPSS for Windows Version 17. The results show that product quality, service quality and promotion have partial and simultaneous effect to customer loyalty. Product quality provides the most effect on customer loyalty.The suggestions that can be given in this research are explain and provide more information to customers about how storage products, serve customers well and prioritize customer needs.

ANALISIS KEPUASAN PENGUNJUNG OBJEK WISATA UMBUL PONGGOK KLATEN DITINJAU DARI KUALITAS PELAYANAN, HARGA, DAN PROMOSI Tifana Ridho Nursinggih; Apriatni E.P.
Jurnal Ilmu Administrasi Bisnis Vol 7, No 1 (2018)
Publisher : Universitas Diponegoro

Recreation is that something human need. Peoplehave many choices of tourist attractionsone of which is Umbul Ponggok Klaten. UmbulPonggokKlaten has an underwater garden specialization. The companie give the best innovation to fulfill the needs of its visitors. Visitors have there own choices in choosing which services to use, but visitor’s consideration not only on services products, but others factor like quality of service, price and promotion provided by the company. Umbul ponggok always trying to giving the best quality of services, price, and promotion. Companie are always improving their quality of services, give a special offers of promotions, and quality of price. The strategies provided by companie are given in order to give satisfaction to visitors. Type of this research is descriptive analysis, with population of 100 respondents on Umbul Ponggok Klaten’s visitors. Sampling in this research using purpossive sampling technique. Data were collected through questionnaires. Data analysis method used by Importance performance analysis by using SPSS application. This study concludes that the quality of service, price, and promotion canmade a visitor satisfaction. The quality of service has the lowest performance for visitor satisfaction compared with price performance and promotion performance. Based on this, we suggest that both companie has to improve the quality of service on several dimensions of existing services, and saveral attributes of promotion.. This is to increase visitor satisfaction of Umbul Ponggok Klaten to keep customers.

Pengaruh Harga, Kualitas Produk dan Brand Equity terhadap Keputusan Pembelian di Waroeng Makan â€œSpesial Sambalâ€ Tembalang, Semarang Parhusip, Crystin Ayomi; Waluyo, Handoyo Djoko; Budiatmo, Agung
Jurnal Ilmu Administrasi Bisnis Volume 2, Nomor 4, Tahun 2013
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (131.859 KB)

This research aim to determine the effect of brand equity to decision of purchasing and the effect of price, product quality, and brand equity to decision of buying. The sampling technique used was purposive sampling. In this research the sample amounted to 100 respondent with characteristic that consumer of Waroeng Makan â€œSpesial Sambalâ€ that have bought minimal twice in six month late, able and want to be interviewed. Data was analyzed with validity and Â reliability, the coefficient of determination test, and test of significance with the t test and F test with program SPSS version 16.0 for windows. The result of research showed that there is a positive effect and significant between price and decision of purchasing amount 12,8%. Product quality have a positive effect and significant to decision of purchasing amount 8%. Brand equity have a positive effect and significant to decision of purchasing amount 33,5%.

Pengaruh Kualitas Pelayanan, Harga, dan Lokasi Terhadap Keputusan Menggunakan Jasa Service Mobil ( Studi Kasus pada Konsumen PT. Sun Star Motor Banyumanik Semarang) Sebastian Mardeta Ferandi; Bulan Prabawani; Ngatno Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 5, No 3 (2016)
Publisher : Universitas Diponegoro

Sun Star Motor is a company engaged in the automotive field is a car dealer of Mitsubishi brand. PT. SunStar Motor Banyumanik Semarang has its own place in the hearts of the loyal customers. However, the advantagesoffered by this restaurant is considered suboptimal. Many of the complaints submitted by consumers among others,the parking area facilities, service quality, price, as well as other services are less than satisfactory for consumers.So it will obviously be able to influence purchasing decisions.The aims of this study was to determine the influence of service quality, price, and location oncustomers'decision to use car service in PT. Sun Star Motor Banyumanik Semarang. The type of this research wasexplanatory research. Population in this research were the customers of PT. Sun Star Motor Banyumanik Semarangand the number of samples were 100 respondents. The sampling technique in this study was using a non-probabilitysampling with purposive sampling technique. The analytical method used was cross tabulation, correlation,determination, simple linear regression, multiple, t test and F test with SPSS version 20.Based on the survey results revealed that the service quality, price, and location have a significant effect oncustomers'decisions to use service car, either partially or simultaneously. Independent variables that have thebiggest influence on purchasing decisions was the variable of location.The advice can be given that maintain and even improve the quality of quality service to always payattention to consumer needs and desires of diverse, maintaining price stability in order to keep consumers loyal,while maintaining access to the site in order to stay within easy reach of consumers, so that consumers do nottrouble to the location, as well as improving the overall service of other services that consumers find it appropriateto make a purchase decision, repurchase, and they can recommend this place to other people.

Pengaruh Kualitas Produk, Fitur Produk dan Harga terhadap Niat Beli Ulang Melalui Kepuasan Konsumen sebagai Variabel Intervening (Studi pada Konsumen Smartphone Xiaomi di Kota Semarang) Ari Cahyo Wicaksono; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 8, No 1 (2019)
Publisher : Universitas Diponegoro

Xiaomi is one of the smartphone brand whose products are currently widely used by the Indonesian people, especially in the city of Semarang. But in the last two years 2016-2017 Xiaomi smartphone sales have decreased and not reached the predetermined sales target. The purpose of this study is to determine the effect of product quality, features product , price, and consumer satisfaction to repurchase intention. This type of research is explanatory research which aims to explain the relationship and influence between the dependent variables independently through hypothesis testing, with a sample of 100 respondents who have bought Xiaomi smartphones through purposive sampling technique, namely determining samples based on certain considerations that fit the criteria. The method of analysis used in this research was two steps regression analysis. The results showed that there are positive effect between product quality to consumer satisfaction, features product to consumer satisfaction and between price to consumer satisfaction. Based on the two steps regression analysis showed that product quality, features product and price has an effect of consumer satisfaction. Furthermore, consumer satisfaction has an effect to repurchase intention. Suggestions in this study are to make more quality products, and make product features that have different characteristics from other brands.

Pengaruh Nilai Pelanggan, Citra Merek (Brand Image) dan Kualitas Pelayanan terhadap Kepuasan Pelanggan Kereta Api Kelas Ekonomi Tawang Jaya Jurusan Semarang-Jakarta (Studi Kasus di Stasiun Poncol DAOP IV, Semarang) Yusuf Atstsaqifi; Handoyo Djoko Waluyo; Sari Listyorini
Jurnal Ilmu Administrasi Bisnis Vol 4, No 1 (2015)
Publisher : Universitas Diponegoro

The goal of this study is to determine how customer value, brand image, and service quality affect the customers satisfaction of economic class of the Tawang Jaya Train which serves the Semarang-Jakarta route. Sampling technique used in this study is purposive sampling technique with samples gathered from 100 people. Linear regression analysis and significance test were used to test the hypotheses using SPSS 22.0. Result of data analysis concluded that partially the variables affected the customer satisfaction in a significant manner. Customer value to customer satisfaction in which t-count (6,880) > t-table (1,9845). Brand image to customer satisfaction in which t-count (9,845) > t-table (1,9845). Service quality to customer satisfaction in which t-count (9,744) > t-table (1,9845). Simultanously, all variable significantly affected customer satisfaction with F-count (42,459) > F-table (3,9391). As a suggestion to improve the customer satisfaction, PT KAI (Persero) DAOP IV Semarang and particularly Tawang Jaya Train should increase the cleanliness standard, improve the punctuality of train departure and arrival, balancing the price of food, drinks, and pillows in trains so it could become more affordable, resetting the seat location, and renewal of services SOP for the passengers.

Page 92 of 151 | Total Record : 1510

90 91 92 93 94

Filter by Year

2012 2025

Filter By Issues

All Issue Vol 14, No 4 (2025) Vol 14, No 3 (2025) Vol 14, No 1 (2025) Vol 13, No 4 (2024) Vol 13, No 3 (2024) Vol 13, No 2 (2024) Vol 13, No 1 (2024) Vol 12, No 4 (2023) Vol 12, No 3 (2023) Vol 12, No 2 (2023) Vol 12, No 1 (2023) Vol 11, No 4 (2022) Vol 11, No 3 (2022) Vol 11, No 2 (2022) Vol 11, No 1 (2022) Vol 10, No 4 (2021) Vol 10, No 3 (2021) Vol 10, No 1 (2021) Vol 9, No 4 (2020) Vol 9, No 3 (2020) Vol 9, No 2 (2020) Vol 9, No 1 (2020) Vol 9, No 1 (2020): Jurnal Ilmu Administrasi Bisnis Vol 8, No 4 (2019) Vol 8, No 4 (2019): Jurnal Ilmu Administrasi Bisnis Vol 8, No 3 (2019) Vol 8, No 3 (2019): Jurnal Ilmu Administrasi Bisnis Vol 8, No 2 (2019) Vol 8, No 2 (2019): Jurnal Ilmu Administrasi Bisnis Vol 8, No 1 (2019) Vol 8, No 1 (2019): Jurnal Ilmu Administrasi Bisnis Vol 7, No 4 (2018): Jurnal Ilmu Administrasi Bisnis Vol 7, No 4 (2018) Vol 7, No 3 (2018): Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018) Vol 7, No 2 (2018) Vol 7, No 2 (2018): Jurnal Ilmu Administrasi Bisnis Vol 7, No 1 (2018): Jurnal Ilmu Administrasi Bisnis Vol 7, No 1 (2018) Volume 6, Nomor 4, Tahun 2017 Vol 6, No 4 (2017) Vol 6, No 3 (2017) Volume 6, Nomor 3, Tahun 2017 Vol 6, No 2 (2017) Volume 6, Nomor 2, Tahun 2017 Vol 6, No 1 (2017) Volume 6, Nomor 1, Tahun 2017 Volume 5, Nomor 4, Tahun 2016 Vol 5, No 4 (2016) Vol 5, No 3 (2016) Volume 5, Nomor 3, Tahun 2016 Volume 5, Nomor 2, Tahun 2016 Vol 5, No 2 (2016) Volume 5, Nomor 1, Tahun 2016 Vol 5, No 1 (2016) Volume 4, Nomor 4, Tahun 2015 Vol 4, No 4 (2015) Vol 4, No 3 (2015) Volume 4, Nomor 3, Tahun 2015 Volume 4, Nomor 2, Tahun 2015 Vol 4, No 2 (2015) Vol 4, No 1 (2015) Volume 4, Nomor 1, Tahun 2015 Vol 3, No 4 (2014) Volume 3, Nomor 4, Tahun 2014 Volume 3, Nomor 3, Tahun 2014 Vol 3, No 3 (2014) Volume 3, Nomor 2, Tahun 2014 Vol 3, No 2 (2014) Volume 3, Nomor 1, Tahun 2014 Vol 3, No 1 (2014) Volume 2, Nomor 4, Tahun 2013 Vol 2, No 4 (2013) Volume 2, Nomor 3, Tahun 2013 Vol 2, No 3 (2013) Volume 2, Nomor 2, Tahun 2013 Vol 2, No 2 (2013) Volume 2, Nomor 1, Tahun 2013 Vol 1, No 1 (2013) Vol 1, No 2 (2012) Volume 1, Nomor 1, Tahun 2012 More Issue

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA