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Jurnal Ilmu Administrasi Bisnis

jiab
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Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 1,510 Documents

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Pengaruh Citra Merek, Kualitas Produk, Harga dan Kesadaran Merek terhadap Keputusan Pembelian Mobil Honda Mobilio di Kota Semarang Audita Devita Laksmitadewi; Saryadi Saryadi; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 5, No 1 (2016)
Publisher : Universitas Diponegoro

The car is a land transportation that loved by many people. Like Indonesia whichgrow in crowded people causes Indonesia’s families choose car as their main transportation,mainly Low MPV. One of popular automotive industry is Honda. Honda produce Low MPV,named Mobilio. Since launched at January 2014, Mobilio can get the second position of LowMPV, which it below Toyota Avanza.This research aim is to find the influence of brand image, product quality, price andbrand awareness to buying decision of Honda Mobilio. This research is include inexplanatory and using 96 respondent as research sample from Mobilio’s consument inSemarang. The sample was taken by using nonprobability sampling and purposive sampling.Data were collected using questioner and was analyzed using simple linear regression,multiple linear regression, correlation coefficient, determination coefficient, t test and F test.The questioner was tested by using validity and reliability test.The result of this research showed that there positive impact and significant betweenbrand image, product quality, price and brand awareness towards buying decision of HondaMobilio in Semarang either partially or simultaneously. The variable brand image is thegreatest effect on buying decision of Honda Mobilio in Semarang than product quality, priceand brand awareness. Base on the result of this research, it can be concluded that there isinfluence of brand image, product quality, price and brand awareness to buying decision ofHonda Mobilio. It means that improving brand image, product quality, price and brandawareness can also increasing buying decision of Honda Mobilio.Advice can be given for Honda and the need to increase product quality be done byrepairing and doing inovation, also increase brand awareness be done by intensive promotionso buying decision of Mobilio will be increase.

PENGARUH TARIF DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PENGGUNAAN LAYANAN GO-RIDE (Studi Kasus Pada Pengguna Go-Ride di Kota Tangerang Selatan) Rina Suci Wulandari; Apriatni Endang Prihatini
Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018)
Publisher : Universitas Diponegoro

In globalization era as now, market competition getting strict especially in public transportation sector make Go-Ride have to establish strategy to compete the competitors. The problem in this research is decreased transaction and the transaction never achieve the target on Go-Ride service in 2015-2016 period. The purpose of this research is to determine the effect of price and service quality on the purchasing decision of Go-Ride service in South Tangerang City. The kind of this research is explanatory research, with the population of this researh is the user of GoRide service in South Tangerang City. While the sample is 100 respondents and the technique of sample using purposive sampling by using approach of sampling area. The analytical method using validity test, reliability test, correlation coefficient, coefficient of determination, simple linear regression analysis, multiple linear regression analysis, and significance test (t test and f test) using SPSS for Windows version 20.0. The price variables included into good category. The value of t count (1.859) > t table (1.660). Coefficient correlation 0,185 and coefficient determination 3,4%. Service quality variables included into good category. The value of t count (7,191) > t table (1.660). Coefficient of correlation 0,588 and coefficient of determination 34,5%. The purchasing decision variables included into good category. The value of f count (25,993) > f table (3.09). This research concludes that price and service quality have positive and significant effect to purchase decision. The results of this research indicate that although the variable of price and variable of service quality are good, but there are other factors that affect the purchase decision of Go-Ride service in South Tangerang City, that is consumers do not make Go-Ride service as the main priority in using online ojek transportation. Researchers advise companies to add Go-Ride advantages, for example by adding some new features in Go-Jek application such as telephone feature so consumer privacy is more secure, select drivers fiture, and change destination location fiture. Go-Ride also needs to add facilities that can increase consumer comfort while driving with Go-Ride.

PENGARUH KEPEMIMPINAN DAN KOMPENSASI TERHADAP PRESTASI KERJA KARYAWAN PT. PELINDO III CABANG SEMARANG Dewi, Ema Ratna; Hadi, Sudharto P; Suryoko, Sri
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 2, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (302.175 KB)

The success of a company in carrying out its operations, is inseparable from the quality management of its human resources. One important goal in the management of human resources within an organization is the creation of employee performance . PT. Pelindo III in branch Semarang is a company SOE (State Owned Enterprises) which is rapidly growing in the field of transportation services with the business of loading and unloading containers and shipping (export) and revenue (import) of goods in large quantities. The problem in this study is the decline in the performance of employees. This study aims to determine the effect of leadership (X1) and compensation (X2) on employee performance (Y) PT. Pelindo III in branch Semarang. This type of research is explanatory research. Based on the analysis data can be concluded that there is a leadership influence on job performance and compensation PT. Pelindo III in branch Semarang. The higher or better leadership and compensation received, then the employee performance will increase. Advice can be given in this study is that the leader is always willing to assist employees in dealing with the difficulties of working so that the employee's job easier and lighter and more quickly resolved to the next job. In addition, need to reconsider the granting overtime pay in accordance with the given task, considering the employees have to work after hours. Meanwhile, for the quality of works are expected the employee to work more carefully and not rush in carrying out the tasks assigned, if necessary, re-inspection and supervision of the work is done to avoid mistakes in the work so that the quality of work can be maintained and increased as expected the company.

Pengaruh Quality Of Work Life dan Komitmen Organisasional terhadap Kinerja Karyawan dengan Organizational Citizenship Behavior sebagai variabel intervening pada hotel Amanda Hills Bandungan Ismadiwati Rahma; Widiartanto Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

This study is about the Influence Quality Of Work Life and Organizational Commitment on Employee Performance With Organitational Citizenship Behavior As an intervening variable At Hotel Amanda Hills Bandungan. This study was conducted to determine the factors that affect employee performance and test variables Organitational Citizenship Behavior As an intervening variable.This type of research is explanatory research study or explanation. The population in this study were employees of Hotel Amanda Hills Bandungan as many as 40 people. Sampling technique uses the entire population census is used as a sample so that the sample of 40 people. Methods of data collection using questionnaires, while data analysis technique used is the test of validity, reliability, t test, F test test, the coefficient of determination, regression analysis and path analysis. Calculations in this study using SPSS for windows.The calculations show that there are significant Quality Of Work Life and Organizational Commitment on Organizational Citizenship Behavior and Performance Employees, the result of calculation of the path analysis showed that mediates the effect of Organizational Citizenship Behavior Quality of Work Life of the performance and do not mediate the effect of the influence of Organizational Commitment to Performance. Advice given is the company should maintain Organizational Citizenship Behavior problems because it has a large palng influence and improve organizational commitment because it has little influence.

PENGARUH HARGA DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN KONSUMEN SEBAGAI VARIABEL MEDIASI ( STUDI KASUS PADA PENUMPANG KERETA API KELAS EKSEKUTIF ARGO SINDORO PT. KAI DAOP IV SEMARANG ) Nabil Musyaffa; Ngatno Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 8, No 4 (2019)
Publisher : Universitas Diponegoro

People nowadays always looking out for the fast, efficient and comfortable transportation to travel from one place to other. One of the transportation that matched with the criteria already being mentioned is railway transportation and PT. Kereta Api (Persero) is a state-owned facilities and infrastructure that manages the railway transportation in Indonesia. To compete against the other transportation company, PT Kereta Api Indonesia especially in DAOP IV Semarang has already offered an executive class train for the passenger who wants to feel the comfort, and the product name is Argo Sindoro. The argo sindoro is an effort from PT KAI DAOP IV Semarang to boost customer satisfaction and customer loyalty. The aims of this study is to identify the effects of price and service quality to customer loyalty through customer satisfaction. The type of this research is explanatory research. Sampling techniques using purposive and accidental sampling. Population of this research is the passengers of Argo Sindoro train. The data was analyzed using SPSS 21.0 for Windows.

PENGARUH KOMPETENSI DAN KOMPENSASI TERHADAP KINERJA AGEN ASURANSI (STUDI KASUS PADA SELURUH AGEN ASURANSI AJB BUMIPUTERA CABANG PANDANARAN) Desbrian Vidi Pradana; Hari Susanta Nugraha; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 4, No 2 (2015)
Publisher : Universitas Diponegoro

This research is motivated by the increasingly strict business world, accompanied by the times that requires every company to be able to improve the performance of each employee. One of the services that can be affected by the times are insurance. Insurance services become important to see how health condition can be uncertain for every people so that they need a protection called insurance. However, in the period 2011-2014 year results that insurance agent performance of AJB Bumiputera branch Pandanaran fluctuated. If this is not addressed then feared insurance agent of AJB Bumiputera branch Pandanaran can not meet the targets from company and making them increasingly lagging from other insurance company. The purpose of this study was to determine the effect of competency and compensation on insurance agent performance of AJB Bumiputera branch Pandanaran. This research method is explanatory, with data collection through questionnaires and interviews. The sampling technique used saturated technique sampling. The respondents are 57 peoples whom are insurance agent of AJB Bumiputera branch Pandanaran. The analysis technique used was quantitative. Quantitative analysis using validity, reliability, cross tabulation, correlation coefficient, coefficient of determination, simple and multiple regression analysis, as well as the significance test (t test and F test). The results of this study showed a relatively good level of competency. Compensation is in high category, although there are still existing in the low category. Good insurance agent performance, but still there are insurance agent who have bad performance. All independent variables, namely competency (X1) and compensation (X2) together (simultaneously) or individually (partial) affect insurance agent performance dependent variable (Y). Advice can be given that adding some facilities that can make insurance agent work easier. In addition, companies need to provide advanced training for insurance agent and guidance from their supervisor, considering the standard of the company that changes according to market conditions at that time. And the need for continued research by the company or outside the company regarding other variables that can provide additional contributions to improve insurance agent performance.

ANALISIS KINERJA KEUANGAN SEBELUM DAN SESUDAH PENGAWASAN OTORITAS JASA KEUANGAN PADA BANK PERKREDITAN RAKYAT KABUPATEN SEMARANG Nina Faustina; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Vol 6, No 4 (2017)
Publisher : Universitas Diponegoro

Rural Banks (BPR) as one of the banking institutions that closely related to community services need to be fostered and supervised in order to maintain and even improve it’s performance. Since the issuence of Law number 21 in 2011 it established the Financial Services Authority (OJK) to replace the role of Bank Indonesia (BI) in regulating and overseeing the financial sector, especially the banking sector. In terms of number of BPRs have more valuation. This is a great opportunity for financial performance problems and banking crime. So it requires OJK to conduct an integrated supervision with the aim of improving the effectiveness of supervision. The bank's financial performance can be measured using the CAEL ratio, which consists of Capital, Asset, Earning, and Liability categories. The analytical method used is One-Sample Kolmogrov-Smirnov normality test and then using different test Paired Sample t-test for normal distributed data and Wilcoxon Signed Rank Test for non-distributed data. The results of the research with a significance level of 5% showed a difference before and after the supervision on the CAR ratio with the result sig 0,000 <0.05. Therewas no difference before and after surveillance on the NPL ratio with the result of 0.231> 0.05. In earnings ratio there is no difference before and after supervision on BOPO ratio with result sig 0,626> 0,05 and ROA ratio with result of sig 0,372> 0,05. In the ratio of liquidity (liquidity) there is no difference before and after supervision on the ratio of CR with the results sig -0.366> 0.05 and there are differences before and after supervision on the ratio of LDR with the result sig 0.001 <0.05. Conclusions and suggestions: on the CAR and LDR ratios there are significant differences in the period before and after the supervision whereas in the ratio of NPL, BOPO, ROA and CR there is no significant difference in the period before and after the supervision. So it can be said that the switch of bank supervision from BI to OJK did not give effect to the overall change on the financial performance of BPR in Semarang Regency. To realizing better financial performance, OJK supervision should be more intensive and effective in the next period.

Pengaruh Tingkat Bagi Hasil Dan Komunikasi Pemasaran Terpadu (Integrated Marketing Communication) Terhadap Keputusan Nasabah Untuk Menabung Pada Bank Muamalat Indonesia Cabang Semarang Sumarlina, Sumarlina; Rodhiyah, Rodhiyah; Saryadi, Saryadi
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 4, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (131.101 KB)

Today the growth of Islamic banking services is growing in Indonesia. Bank Muamalat Indonesia as a provider of Sharia-compliant banking services in Indonesia seeks to meet the needs of its customers with a wide range of attractive savings products.Â Â Â Â Â Â Â Â Â Â Â The aim of the research is to find out the influence of the profit-sharing and integrated marketing communication to customers for savings. The population this research is all of our customers Bank Muamalat Indonesia branch Semarang, with 100 respondents as sample. The type of this research is explanatory research with primary data collection through questionnaires using purposive sampling technique.Analysis techniques used linier regression with SPSS version 15.Â Â Â Â Â Â Â Â Â Â Â Results of research partially shows the extent influence the profit-sharing against the ruling customers of 51.6 percent, test result T 10.230 > 1.9845, and a simple regression Y = 12.823 1.807 X1. There is a degree of influence to the profit-sharing of the decision of the customer to saving. While integrated marketing communications to customers of 52.1 percent, test result T 10.315 > 1.9845 and a simple regression Y = 5.061 0.590 X2. There is a degree ofÂ integrated marketing communication to customers for savings. Simultaneously great the influence high for the result and integrated marketing communications to customers of 61.8 percent, test result F 78.398 > 3.09 and multiple regression Y = 4.178 1.067 X1 0.354 X2. There is a degree of the profit-sharing and integrated marketing communication to customers for savings.Â Â Â Â Â Â Â Â Â Â Â Based on the results of the study concluded the level of profit-sharing and integrated marketing communications has a positive and significant influence on the decision of the customer to save money. Researchers suggest that Bank Muamalat Indonesia Semarang branch remains stabilize for a given outcome, improving performance public relations and optimize facilities car around to make it more closely with our customers.

PENGARUH KUALITAS PELAYANAN, HAMBATAN BERPINDAH DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN PADA ASTRA HONDA AUTHORIZED SERVICE STATION (AHASS) ASTRA MOTOR DI KABUPATEN KUDUS Yulita Ayu Kharisma; Rodhiyah Rodhiyah; Widayanto Widayanto
Jurnal Ilmu Administrasi Bisnis Vol 5, No 2 (2016)
Publisher : Universitas Diponegoro

In this study aims to determine the effect of service quality, switching barrier and trust on customer loyalty. This type of research is explanatory research to population this research is all of our customers Ahass astra 1974 (2014) and using 100 respondents as sample. Data collection technique using questionnaires. The analyzed techniciques used coefficient of correlation and determination, simple linear regression, multiple regression, t and f test with SPSS version 17. Results and discussion: service quality the ruling customers has good and excellent categories 85%, positive and significant influence customer loyalty to result by 5%. The correlation result of 82,4%, the determination coefficient 36,2%, regression 0,332 and result by t-test 1,9845 < 14,409, switching barrier high enough categories 44%, positive and significant influence customer loyalty to result by 5%. The correlation result of 60,1%, the determination coefficient 36,2%, regression 0,403 and result by t-test 1,9845 < 7,450 , and trust to high enough categories 60%, positive and significant influence customer loyalty to result by 5%. The correlation result of 72,7%, the determination coefficient 52,9%, regression 0,936 and result by t-test 1,9845 < 10,483. Simultaneously great the quality of service, switching barrier and trust to customer royalty to test result F 108.654 > 2.699 and with correlation 0,879, determination coefficient of 0,772. In conclusion, result of research partially shows the extent the service quality, switching barriers and trust, influence positive and significant on customer loyalty . Advice given that the service quality can be better always increasing the ability of employees, while the switching barrier to move higher by maintaining the relationship between employees and customers, ass well as for the high trust always giving honest and improve the company’s reputation.

PENGARUH MOTIVASI KERJA, PENGEMBANGAN KARIR TERHADAP KINERJA KARYAWAN PADA PT. WERSUT SEGUNI INDONESIA ROWOSARI, KENDAL Efrat Parlinggoman; widiartanto Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 7, No 4 (2018)
Publisher : Universitas Diponegoro

Human resource management currently views an employee who is in the company as a company asset. Although employees are seen as corporate assets, employees can not be obtained easily as other company assets in the form of goods. This is because it also requires a match between the qualifications that the company wants with qualifications possessed by job applicants. This match is required by the company, so that employees who work can help the company achieve its vision and mission. Vision and mission of a company, will mendaptkan with employee performance. Motivation work and career development have an influence on employee performance on employees of PT. Wersut Seguni Indonesia. This type of research is explanatory research, with sampling technique probability sampling is simple random sampling to 45 employees of PT. Wersut Seguni Indonesia. Measurement scale using Likert scale. In the analysis used factor analysis with the help of SPSS 20. Based on the results of the analysis, work motivation and career development variables have an influence on the performance of employees of PT. Wersut Seguni Indonesia. Career development variable has the biggest influence that is 11,40%, while work motivation variable have influence equal to 11,10%. The conclusion of this study indicates that the motivation of work and career development can affect the performance of employees of PT. Wersut Seguni Indonesia. The advice given is to increase the attention given to employees to be given training to improve soft skills and also rewarding employees who have good performance for the company.

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Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
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INDONESIA

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA