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Jurnal Ilmu Administrasi Bisnis
Published by Universitas Diponegoro
ISSN : -     EISSN : 27461297     DOI : 10.14710/jiab
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.
Arjuna Subject : -
Articles 1,510 Documents
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Pengaruh Disiplin Kerja dan Pemberian Insentif Terhadap Kinerja Karyawan PT. Nusantara Card Semesta ( studi kasus karyawan divisi sales dan marketing Jakarta) Tri Handoko; Handoyo Djoko Waluyo
Jurnal Ilmu Administrasi Bisnis Vol 6, No 3 (2017)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (169.273 KB) | DOI: 10.14710/jiab.2017.16645

Abstract

The company is part of the Organization, an organization must be able to deceive its employees. The company's activity on the pemberdayaaan leading to the objectives of the company through the development of its human resources is good and will bring progress for the company, therefore, efforts to improve the performance of employees is a challenge the company's most serious because of the success to achieve the goal and the survival of the company depends on the quality of the performance of its employees. This study examines the performance of employees at PT. Nusantara Card Semesta sales and marketing division of Jakarta which are obtained from the respondents, to do with the discipline of work and granting of incentives.The purpose of this research is to know how the discipline of work and granting of incentives on performance of employees of PT. Nusantara Card Semesta Division salesand marketing. This research type is explanatory research. The technique of sampling using a method using saturated. As for the number of samples taken as many as 40 of the respondents i.e. all employees.Based on the results of the descriptive analysis, showed the results of research that the discipline of working in a high category of 65.0%. Variable grant of incentives on the category quite well, as big as a variable and 40.0% performance in the categories high, amounting to 60.0%, Multiple correlation coefficient calculation based on yield value 0.729 which means have a strong correlation. Based on the calculation of the coefficient of determination indicates that the variable is the discipline of work and granting incentives contributed to the influence of 53.2% against the performance of employees.Suggestions in this study was to give the award to employees in the form of praise,salary increases, job promotion, or granting allowances to employees who have been doing work with full discipline. the company is expected to provide an adequate incentive because the granting of incentives can lead to high motivation for employees for Moreover, necessary supervision against employees so that employees can work in a good and up.
PENGARUH KUALITAS PELAYANAN, DAN HARGA TERHADAP KEPUASAN KONSUMEN STUDY PADA HOTEL PANDANARAN SEMARANG Dias Widyarto; Wahyu Hidayat; Reni Shinta Dewi
Jurnal Ilmu Administrasi Bisnis Vol 1, No 1 (2013)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (111.591 KB) | DOI: 10.14710/jiab.2013.1626

Abstract

Development of service industries, especially the hospitality industry today is one business that began in great demand by investors in Indonesia. With the improving economic growth and make the hotel business is not only to meet the accommodation needs of tourists, but also used as a lobby, parties, weddings, seminars and accommodation both business and government activities. For any guests or customer service quality factor, and price become the benchmark in customer satisfaction. The existence of good service, and the appropriate price will have an impact on customer satisfaction made​​. Good customer satisfaction will impact on hotel room occupancy rate increased. This study aimed to determine how much influence the service quality, and price to customer satisfaction on Hotel Pandanaran Semarang either partially or simultaneously. This type of study is explanatory research. Data collecting technique using questionnaire distributed to 100 respondents as service users of Hotel Pandanaran Semarang. Sampling technique using purposieve sampling. Data analysis technique using linear regression analysis. The research suggests that company should improvement of service quality in terms of the skills of the employee in completing the work by conducting training. In terms of price to be adjusted between room rates, room types and amenities. In terms of customer satisfaction should be augmented security personnel to enhance the sense of security and comfortincrease
PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUTUSAN MENGINAP (STUDI PADA PELANGGAN STAR HOTEL SEMARANG) Putranti, Clara Sapphira; Budiatmo, Agung
Jurnal Ilmu Administrasi Bisnis Vol 9, No 1 (2020): Jurnal Ilmu Administrasi Bisnis
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (350.818 KB)

Abstract

The service industry sector, such as hospitality, is a fast growing business in Indonesia.These business opportunities lead to competition between hospitality services in providing the best services to attract and retain consumers. One of the hospitality services with a good rating is Star Hotel Semarang. As a company engaged in the service sector, it must prioritize good service to its customers at prices according to what has been provided by Star Hotel Semarang in order to create a purchasing decision.This study aims to determine the effect of service quality and price on decision to stay (studies on consumers Star Hotel Semarang). This type of research is explanatory research. The sampling techniques used are incidental sampling and purposive sampling. The number of samples taken is 100 respondents, who are consumers of Star Hotel Semarang. The research that is used to determine the effect of service quality and price on decision to stay will present statistics with the help of IBM SPSS version 21.0.
PENGARUH MOTIVASI, BUDAYA PERUSAHAAN DAN STRES KERJA TERHADAP KINERJA PEGAWAI PT. TELKOM SEMARANG Adisti Nurul Aulia; Agus Hermani; Bulan Prabawani
Jurnal Ilmu Administrasi Bisnis Vol 4, No 4 (2015)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (290.735 KB) | DOI: 10.14710/jiab.2015.9284

Abstract

Telkom Semarang is a branch from Indonesia State Owned Enterprise, Telkom Indonesia, which provides the telecomunnication service at their best. Telkom Semarang supports any means to enhance the job performance, especially by the employee performance. To manage the employee’s performance, Telkom Semarang use a special assesment system named Competency Based Human Resouce Management (CBHRM) which evaluates job performance within two assesments, competency and achievement based. From 2012-2015, most of the employees have worked above the standard, however, the number of employees who reached this achievement were decline year by year. In addition, there was a contrast between the incline of the employees competencies and the decline of the achievements.The objectives of this research is to examine the influence of motivation, corporate culture and work stress with employee’s performance of Telkom Semarang. The type of this research is an explanative research. The sampling method used was incidental sampling (non-probability sampling). The total sampling of this research was 74 employees of Telkom Semarang. Measurement scales used was modified Likert (1-6). Quantitative analysis used were validity test, realibility test, crosstab, the coefficient of corelation, linear and multiple regression, the coefficient of determination, and significant test (t and F test) using SPSS 15.0.Based on the analysis, it was found that in partial, the variable of motivation contributes 17,6% of the employees performance, while corporate culture contribution is 55,7% and work stress contribution is 67,4%. Simultaneously the variable of motivation, corporate culture and work sress contribute 69,7% of the employees performance.Based on the results, the researcher suggest that the company should improve the rewarding for the employees outside from their works, giving a comprehensive leadership training as well as the job training for the employees of Telkom Semarang.
ANALISIS PENGARUH STRUKTUR MODAL, DAN PROFITABILITAS TERHADAP EARNING PER SHARE (Studi Pada 14 Perusahaan Manufaktur Sektor Industri Food and Beverage di Indonesia yang Terdaftar dalam Bursa Efek Indonesia Periode 2014- 2016) Erni Damayanti; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (279.975 KB) | DOI: 10.14710/jiab.2018.20936

Abstract

Earnings per share show the ability of the company to provide return to the owner of the company. This study aims to analyze the effect of Debt to Equity Ratio (DER), Debt to Assets Ratio (DAR), Return On Assets (ROA) and Return on Equity (ROE) to earnings per share. The population of 15 manufacturing companies engaged in the Food and Beverage industry sector listed on the Indonesia Stock Exchange 2014-2016. The data used are primary data from Financial Statement. Total samples meeting the criteria were 39 samples. The analysis technique used is linear regression analysis with SPSS program. Partially Debt to Equity Ratio (DER) and Debt to Assets Ratio (DAR) have no significant effect to earnings per share, while Return On Assets (ROA) and Return on Equity (ROE) have a significant positive effect to earnings per share. Simultaneously, Debt to Equity Ratio (DER), Debt to Assets Ratio (DAR), Return On Assets (ROA) and Return on Equity (ROE) have significant effect to earnings per share.
ANALISIS TINGKAT KEPUASAN PELANGGAN ATAS KUALITAS PELAYANAN PT FEDERAL INTERNATIONAL FINANCE (FIF) CABANG SEMARANG Sulistiowati, Sulistiowati; Lubis, Nawazirul; Listyorini, Sari
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 1, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (101.274 KB)

Abstract

Pertumbuhan ekonomi yang semakin stabil membawa dampak positif bagi sektor-sektor ekonomi di Indonesia. Usaha untuk menarik minat pelanggan serta mempertahankan yang sudah ada merupakan suatu pekerjaan yang tidak mudah. Mengingat pelanggan merupakan individu yang bebas berpindah-pindah dari satu tempat ke tempat lainnya tergantung dengan kepuasan yang diperolehnya. Oleh karena itu, peningkatan dalam bidang pelayanan harus dilakukan agar pelanggan menjadi puas dan loyal. Penelitian ini berangkat dari permasalahan masih di jumpai adanya komplain dari pelanggan dan adanya fluktuasi jumlah pelanggan PT FIF Cabang Semarang selama tahun 2010, yang diperkirakan dapat timbul sebagai akibat belum maksimalnya pelayanan PT FIF Cabang semarang. Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan pelanggan atas kinerja pelaksanaan pelayanan PT FIF Cabang Semarang.Tipe penelitian yang digunakan adalah penelitian deskriptif analitik. Data yang digunakan adalah data primer. Pengumpulan data dilakukan melalui wawancara dengan instrumen pengumpulan data berupa kuesioner yang diajukan kepada 99 responden. Sampling techniq yang digunakan adalah purposive sampling. Untuk mengukur tingkat kepuasan pelanggan atas layanan PT FIF Cabang Semarang, maka digunakan importance performance analysis (analisa perhitungan rata-rata).Dari hasil perhitungan rata-rata dari rata – rata penilaian pelaksanaan/ kinerja perusahaan dengan tingkat kepentingan/ harapan pelanggan maka akan diperoleh tingkat kepuasan atas kinerja perusahaan sebesar 3,70 yang masuk dalam kategorisasi kurang memuaskan. Atribut yang perlu mendapatkan perhatian adalah atribut yang berada di kuadran A dalam diagram kartesius, yaitu Kemampuan petugas untuk cepat tanggap dalam menghadapi masalah yang timbul (misalnya tentang perbedaan jumlah angsuran), kemampuan petugas  untuk cepat tanggap apabila terjadi kesalahan dalam pencatatan transaksi, kemampuan petugas dalam menjalin komunikasi yang efektif dengan pelanggan, sikap petugas dalam mengutamakan kepentingan dan kebutuhan pelanggan, sikap petugas dalam memberikan pelayanan yang baik tanpa membedakan status sosial, pengaturan parkir kendaraan bermotor.
PENGARUH INTELLECTUAL CAPITAL TERHADAP KINERJA PENJUALAN MELALUI INOVASI PRODUK SEBAGAI VARIABEL INTERVENING PADA USAHA KECIL DAN MENENGAH BATIK TULIS LASEM KABUPATEN REMBANG Arga Dristianto; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (394.539 KB) | DOI: 10.14710/jiab.2016.13512

Abstract

The presence of SMES Batik Lasem always experience a variety of obstacles, namely human resources are low and their lack of knowledge. Knowledge became an important capital in running the business. The purpose of this research is to know the influence of intellectual capital against sales performance through product innovation as the intervening variables on Batik Lasem SMES. The research type is explanatory research with a sample of 58 respondents as business owners and the sampling technique used is a sampling of saturated. Data analysis using SPSS for Windows version 7.0. Where previously used test the validity, reliability, coefficient of correlation, simple and multiple regression analysis, the determination coefficient, test of significance (t-test and F-test) as well as medote sobel. The results of the analysis indicate the presence of influence between intellectual capital to innovation of products, obtained the results of correlation of 0.401 worth being, the contribution of intellectual capital to innovation of products amounted to 16.1%. The presence of the influence between product innovation against sales performance, the correlation of results obtained 0.333 low value, the contribution of product innovation performance against sales by 11.1%. While intellectual capital has no effect on performance of the sale. Test the 0.084 acquired for correlation value is very low with the contribution amounted to 0.07%. Intellectual capital and innovation products take effect significantly to sales performance with the F-count >F-table (3.536>3.162). Then on the path analysis and the sobel test using preacher tool, there is the influence of intervening product innovation in the relationship of intellectual capital against Batik SME sales performance.
PENGARUH SERVICE QUALITY DAN PRICE TERHADAP REPURCHASE INTENTION DENGAN CUSTOMER SATISFACTION SEBAGAI VARIABEL INTERVENING PADA KONSUMEN E-COMMERCE ELEVENIA.CO.ID DI KOTA SEMARANG Abigail Alda Widyartini; Dinalestari Purbawati
Jurnal Ilmu Administrasi Bisnis Vol 8, No 2 (2019)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (497.773 KB) | DOI: 10.14710/jiab.2019.23709

Abstract

The increasingly fierce competition between e-commerce makes the company need to increase the interest in repurchasing its consumers, so they can survive and continue to get profits. This research was conducted with the aim of examining the effect of service quality and price on repurchasing interest through customer satisfaction as an intervening variable. This research is quantitative research that uses explanatory type. Sampling technique uses non probability sampling and purposive sampling approach. Where the population is all Elevenia consumers in Semarang, while the sample is 100 Elevenia consumers with certain criteria carried out. Data collection techniques using google form and interviews. The analysis used in this study is linear regression analysis using SPSS 21.0 for Windows software and mediation test (sobel test) to test the mediating effect of intervening variables. The results of this study indicate that service quality and price have a partial and simultaneous effect on customer satisfaction, where when together price has the greatest influence on customer satisfaction. Based on the mediation test using sobel test, the customer satisfaction variable can mediate the effect of service quality on e-repurchse intention insignificantly and can be said as a full mediated variable, as well as the variable customer satisfaction can mediate the influence the price of repurchase intention is not significantly significant and can be said to be a full mediating variable. Based on the results of research Elevenia can increase consumers' repurchasing interest by increasing service quality through better website design, responsiveness in responding to consumer complaints, and fast and good refund services. In addition Elevenia also needs to set prices and discounts that are able to compete with other e-commerce. so that it will increase customer satisfaction, which in turn increases consumer repurchase interest.
PENGARUH DAYA TARIK PRODUK PESAING, PERILAKU MENCARI VARIASI TERHADAP LOYALITAS KONSUMEN MELALUI KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENING PADA PENGGUNA SMARTPHONE BLACKBERRY Achmad Ulil Khodlro; Nawazirul Lubis; Bulan Prabawani
Jurnal Ilmu Administrasi Bisnis Vol 4, No 2 (2015)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (175.041 KB) | DOI: 10.14710/jiab.2015.8201

Abstract

Blackberry smartphone has become a popular brand among people and be the Top Brand in the Top Brand Index (TBI) in Indonesia. The Blackberry’s Top Brand Index is not followed by a good achievement, the Blackberry’s Top Brand Index from 2011 to 2013 is decreasing every year, If the decline is not quickly addressed, the blackberry smartphone brand can be plunge. Right now more and more smartphone brand is distributed in market and most likely will shift the blackberry smartphone’s popularity in Indonesia. This study aims to determine the effect of competitor’s product attractiveness, variety seeking behavior toward consumer loyalty through consumer satisfaction of Blackberry smartphone. This study is included in the explanatory research. Data collection techniques with accidental sampling method with a sample of 100. analyzes conducted qualitatively and quantitatively. Instrumental test using the validity test and reliability test. Quantitative data analysis using crosstab, product moment correlation, simple linear regression coefficient of determination, multiple regression, t test, F test, and path analysis. The results of this study indicate that the competitor’s product attractiveness and variety seeking behavior have significantly negative effect on consumer satisfaction partially and simultaneously, consumer satisfaction has significantly positive effect on consumer loyalty. Based on the path analysis, the independent variable competitor’s product attractiveness have a larger indirect impact on consumer loyalty and variety seeking behavior have a larger direct impact on consumer loyalty.
PENGARUH DESTINATION IMAGE, FASILITAS WISATA, DAN PERCEIVED VALUE TERHADAP BEHAVIORAL INTENTIONS (Studi Pada Pengunjung Taman Wisata Kopeng) Sabrina Rahma Cipta; Naili Farida
Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (525.977 KB) | DOI: 10.14710/jiab.2018.20976

Abstract

Kopeng Park is one of the natural tourism object Semarang who experienced an increase in tourist visits during the last five years, but the number of visitors experienced a fluctuating decline even in 2015 and 2016. The purpose of this study is to find out the influence of the Destination Image and Tourist Facilities to the Behavioral Intention the Perceived Value as an intervening variable study of Tourism Site in Kopeng Park. The type of research is explanatory research. Questionnaire were adopted for data collection is this study. The sample used is 100 respondent. The sampling technique are accidental sampling and purposive sampling. The technique analysis are validity and reabilitas test, correlation coefficient, coefficient of the determination, simple linear regression, multiple linear regression, and test of significance (one-tailed) with IBM SPSS 23.0. The results showed a positive effect of destination image and tourist facilities on the perceived value and perceived value has positive influence on behavioral intention.  Recommendations for the managers of tourism destinations to build a strategy to be able to create perception consumer and superior than to its competitors through the advantages of tourist facilities and destinations in Kopeng Tourism Park, so the tourist numbers can increas.

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