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Journal of Public Policy and Management Review
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Humanities, Art,
Arts Humanities
Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro
Arjuna Subject : -
Articles 1,729 Documents
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EFEKTIVITAS PENGELOLAAN SAMPAH DALAM MEWUJUDKAN KOTA SEMARANG BERSIH (Studi Kasus : Pengelolaan Sampah di TPA Jatibarang) Tia Arfani S.R; Hesti Lestari
Journal of Public Policy and Management Review Vol 10, No 3: Juli 2021
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v10i3.31472

Abstract

Semarang City is a densely populated city with a fairly high mobility. The large number of residents, both natives and immigrants, causes many changes, one of which is the production of waste. Effective waste management is absolutely necessary so that the waste produced can be managed properly. With effective management, it is hoped that Semarang will become a clean city. This problem received a response from the government through the Environmental Service so that it was followed up. One of them is waste management at the Jatibarang TPA. This study uses the theory of effectiveness from several experts and uses the reference to the effectiveness criteria proposed by Gibson. This study uses a qualitative descriptive method conducted through interviews and also documentation. The results of the study indicate that the waste processing at the Jatibarang TPA is quite effective. Adjustment of needs with waste management innovations that are continuously improved so that problems can be resolved. The main obstacle felt was regarding funding for several facilities and infrastructure, the overwhelming need with the funds provided was felt to have not been fulfilled. The advice given is to increase public awareness to reduce waste generation so that waste can be controlled and the burden of the landfill will be reduced.
PERAN STAKEHOLDERS DALAM IMPLEMENTASI KEBIJAKAN INTERVENSI GIZI SENSITIF DI KOTA SEMARANG Isro Lailia; Kismartini Kismartini; Amni Zarkasyi Rahman
Journal of Public Policy and Management Review Vol 10, No 3: Juli 2021
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v10i3.31228

Abstract

The sensitive nutrition intervention policy is one of the policies of the Indonesian government as an effort to overcome the stunting problem, the implementation of which involves various parties. The policy is considered capable of overcoming the stunting problem by 70%. In Semarang City, even though this policy has been implemented, the stunting rate in Semarang City still shows an increase. So there is still a question about the role of stakeholders in the implementation of sensitive nutrition intervention policy in the Semarang City. The purpose of this research is to identify stakeholders in implementing sensitive nutrition intervention policy in Semarang City and analyzing its role. This research uses qualitative research methods with data collection techniques through interview and literature study. The theory used in this research is role of stakeholders by Nugoroho. The results showed that the stakeholders in implementing sensitive nutrition intervention policy in Semarang City were the Health Office, Fisheries Service, Education Service, Food Security Service, Population Control and Family Planning Service, DP3A, Bappeda, Puskesmas, Posyandu, IDI, physiotherapist, psychologist, community and private. StakeholdersThese roles are divided into five, namely policy creator, implementor, coordinator, facilitator, and accelerator. The recommendations given are coordination among stakeholders is to be increased, formulate regulations specifically discussing stunting, stakeholders must considered the program objective.
EFFECTIVENESS OF UP4 (Public Service Complaint Management Unit) IN PUBLIC SERVICE COMPLAINTS KENDAL DISTRICT Alvissukri Anni ami; Hardi Warsono
Journal of Public Policy and Management Review Vol 10, No 3: Juli 2021
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v10i3.31467

Abstract

UP4 (Public Service Complaint Management Unit) is a public service complaint management unit owned by the Kendal Regency government. The concept of good governance is present as one way out in solving problems from several demands in the community, and is expected to be able to to overcome any problems that arise in the process of public service. Through UP4 (Public Service Complaint Management Unit) complaints from various OPDs (Regional Apparatus Organizations) through various media channels that are integrated in stages, the implementation of autonomy can run properly and can be handled quickly, transparently, and accountably in accordance with the authority of each organizer. . The purpose of this study was to determine the effectiveness of UP4 (Public Service Complaint Management Unit) in public service complaints in Kendal Regency and to find out the factors constraining UP4 (Public Service Complaint Management Unit) in public service complaints in Kendal Regency. The research method is descriptive qualitative, with data analysis methods according to Miles and Huberman. The results showed that the UP4 (Public Service Complaint Management Unit) in Kendal Regency had not been running effectively, seen using indicators of input, process and output. The factor constraining UP4 is limited resources, which causes the community to not receive timely responses to complaints. Complaints based online, complaint reports should also be transparent through online media. The results of this study recommend forming a special team for the confirmation and data collection process, there is clear data transparency to the public regarding complaint data, there is a need for additional human resources to handle and manage complaints.
AKUNTABILITAS DAN TRANSPARANSI DALAM PENGELOLAAN DANA DESA DI DESA TAMANAGUNG, KECAMATAN MUNTILAN, KABUPATEN MAGELANG Adam Nurfaizi Rosyan; Amn Zarkasyi Rahman; Kismartini Kismartini
Journal of Public Policy and Management Review Vol 11, No 1: Januari
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i1.32906

Abstract

In managing village funds, the Tamanagung Village Government, Muntilan District, Magelang Regency must be able to give trust to the community and good management. However, there is still accountability and budget transparency that is not widely known by the community, as well as several village fund management functions that are not carried out properly, such as improving village infrastructure, which is not balanced with the annual increase in the village fund budget. The purpose of this study was to determine the relationship of accountability to the management of village funds, transparency to the management of village funds, and simultaneously accountability and transparency to the management of village funds. The methodology of this research is qualitative using primary and secondary data. The analytical technique used is field observation, and comparing with theory, as well as previous research. The results of the study show that accountability has a relationship with the management of village funds, also transparency has a relationship with the management of village funds, and together accountability and transparency have a relationship with the management of village funds.
Evaluasi Output dan Outcomes Program Percepatan Penganekaragaman Konsumsi Pangan (P2KP) di Kabupaten Magelang Ruth Melly Diana; Kismartini Kismartini
Journal of Public Policy and Management Review Vol 11, No 1: Januari
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i1.32927

Abstract

Ketimpangan tingkat partisipasi konsumsi beras tanpa adanya dukungan yang seimbang pada konsumsi bahan pangan pelengkap lainnya di Indonesia masih terjadi sampai saat ini. Program P2KP berupaya meningkatkan diversifikasi pangan yang dinyatakan dalam skor PPH (Pola Pangan Harapan) dimana Kabupaten Magelang memiliki skor terendah di Jawa Tengah pada tahun 2017. Tujuan dari penelitian ini untuk menganalisis capaian output dan outcomes serta mengidentifikasi kendala yang dihadapi dalam program P2KP. Metode penelitian yang digunakan adalah deskriptif kualitatif. Hasil penelitian menunjukkan bahwa pada kegiatan KRPL (Kawasan Rumah Pangan Lestari), Pengembangan Olahan Pangan Lokal, dan Lomba Cipta Menu B2SA (Beragam, Bergizi Seimbang dan Aman), terdapat indikasi dari evaluasi output dan outcomes yang sudah tercapai, yang belum tercapai adalah indikasi akses karena keterbatasan sumber daya aparatur dan anggaran serta indikasi attitude karena belum dapat mengakibatkan perubahan perilaku pada kelompok sasaran secara signifikan. Kendala yang dihadapi adalah kurangnya pemahaman masyarakat tentang pentingnya pemanfaatan pekarangan dan konsumsi pangan yang beragam, bergizi seimbang dan aman, serta budaya terbiasa mengonsumsi nasi. Disarankan agar Dinas Pertanian dan Pangan dapat memperluas akses bagi kelompok sasaran terhadap program ini, memperkuat peran kelembagaan dengan instansi atau kelompok terkait serta membuat regulasi yang jelas dan masif.
PENGARUH PROSEDUR PELAYANAN DAN KEMAMPUAN PEGAWAI TERHADAP KUALITAS PELAYANAN PEMBUATAN AKTA KELAHIRAN DI DINAS KEPENDUDUKAN DAN CATATAN SIPIL KOTA SEMARANG Kiki Meidiana Rosita; Hesti Lestari; Dewi Rostyaningsih
Journal of Public Policy and Management Review Vol 11, No 1: Januari
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i1.32916

Abstract

Penelitian ini didasari oleh banyaknya keluhan masyarakat dalam mengurus Akta kelahiran di Dinas Kependudukan dan Catatan Sipil Kota Semarang. Tujuan dalam penelitian ini yaitu : (1) Mengetahui pengaruh prosedur pelayanan terhadap kualitas pelayanan di Dinas Kependudukan dan Pencatatan Sipil Kota Semarang, (2) Mengetahui pengaruh kemampuan pegawai terhadap kualitas pelayanan di Dinas Kependudukan dan Pencatatan Sipil Kota Semarang, (3) Mengetahui pengaruh prosedur pelayanan dan kemampuan pegawai terhadap kualitas pelayanan di Dinas Kependudukan dan Pencatatan Sipil Kota Semarang. Metode penelitian yang digunakan adalah kuantitatif eksplanatori, dengan sampel penelitian sebanyak 100 orang. Teknik pengambilan sampel yaitu menggunakan teknik Probability Sampling. Khususnya menggunakan teknik Random Sampling. Teknik analisis pada penelitian ini yaitu uji validitas, uji reliabilitas, korelasi Kendall Tau, dan koefisien determinasi. Hasil penelitian menunjukkan bahwa (1) Prosedur Pelayanan terhadap Kualitas Pelayanan memiliki korelasi sebesar 0,631 dengan taraf signifikansi 0,01, (2) Kemampuan Pegawai terhadap Kualitas Pelayanan memiliki korelasi sebesar 0,607 dengan taraf signifikansi 0,01, (3) Prosedur Pelayanan dan Kemampuan Pegawai terhadap Kualitas Pelayanan (Y) memiliki nilai korelasi sebesar 0,763 dengan taraf signifikan 0,01. Berdasarkan hasil tersebut dapat disimpulkan bahwa terdapat pengaruh antara Prosedur Pelayanan terhadap Kualitas Pelayanan; Kemampuan Pegawai terhadap Kualitas Pelayanan; dan Prosedur Pelayanan dan Kemampuan Pegawai terhadap Kualitas Pelayanan. Saran yang diberikan adalah memperluas informasi prosedur pembuatan akta kelahiran dan meningkatkan kemampuan sumber daya manusia yang ada dengan evaluasi rutin yang berdasar pada saran atau kritik masyarakat.
PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN (STUDI KASUS PADA PDAM TIRTA MOEDAL KOTA SEMARANG) Erina Try Anindya; Hesti Lestari; , Dewi Rostyaningsih
Journal of Public Policy and Management Review Vol 11, No 1: Januari
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i1.32865

Abstract

The reason behind this research is based on numerous complaints from the public regarding dissatisfaction with the quality of service and price set by PDAM Tirta Moedal Semarang. The purposes of this research are: (1) To know the effect of PDAM Tirta Moedal Semarang’s service quality on customer satisfaction. (2) To know the effect of PDAM Tirta Moedal Semarang’s set price on customer satisfaction. (3) To know the effect of PDAM Tirta Moedal Semarang’s service quality and set price on customer satisfaction. This research use explanatory quantitative method with 100 research sample. The sampling technique used is Probability Sampling technique. The analysis technique used in this research is Validity Test, Reliability Test, Kendall’s concordance coefficient (W), Kendall Tau’s correlation, and Coefficient of Determination. The results showed that (1) The effect of service quality on customer satisfaction has a 0,545 correlation coefficient with a significance level of 0,01; (2) The effect of price on customer satisfaction has 0,563 correlation coefficient with a significance level of 0,01; (3) The effect of service quality and price on customer satisfaction has 0,998 correlation coefficient with a significance level of 0,01. Based on these results it can be concluded that there is an impact between service quality, price, and between service quality and set price on customer satisfaction at PDAM Tirta Moedal Semarang. The suggestion towards the problem is to make an operational step to improve the quality of service accordance to customer expectations, it is also recommended to develop water quality, and provide clarity on price rates in the customer's water bill.
ANALISIS KUALITAS PELAYANAN JASA TRANSJAKARTA PADA MASA PANDEMI Renna Rachmadyaningrum; Dyah Hariani; Augustin Rina Herawati
Journal of Public Policy and Management Review Vol 11, No 2: April 2022
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i2.33252

Abstract

Sejak virus COVID-19 masuk ke Indonesia, pemerintah mengeluarkan kebijakan untuk membatasi segala bentuk operasional pada transportasi umum yang beroperasi di tengah pandemi, salah satunya Transjakarta. Pembatasan operasional tersebut, menimbulkan adanya keluhan masyarakat terhadap kualitas pelayanan yang diberikan. Keluhan tersebut meliputi, antrian panjang di halte, tidak adanya social distancing didalam bus, beberapa rute tidak beroperasi, serta jadwal kedatangan bus yang tidak pasti. Tujuan penelitian ini untuk menganalisis kualitas pelayanan jasa Transjakarta pada masa pandemi dilihat dari tangible, reliability, responsiveness, assurance, dan emphaty. Metode penelitian ini menggunakan metode deskriptif kualitatif. Hasil penelitian menunjukkan bahwa kualitas pelayanan jasa Transjakarta pada masa pandemi dapat dikatakan belum baik. Hal ini disebabkan karena ada tiga dimensi yang masih belum maksimal, yaitu dari tangible menunjukkan kurangnya ketersediaan hand sanitizer di beberapa halte dan bus, dari reliability menunjukkan belum akuratnya waktu mengenai jadwal kedatangan bus, dan dari assurance ditemukan tindakan pelecehan seksual yang dilakukan secara verbal. Saran yang diberikan oleh peneliti, yaitu memperbanyak dan lebih memperhatikan kembali ketersediaan hand sanitizer di beberapa halte dan bus sebagai bentuk penerapan protokol kesehatan, bekerja sama dengan pihak Dinas Perhubungan Provinsi DKI Jakarta terkait kesterilan jalur Transjakarta, dan meningkatkan pengawasan lebih terhadap kinerja petugas Transjakarta dalam bertugas di lapangan.
Pencegahan Stunting Melalui Program Gemarikan oleh Posyandu di Kabupaten Jepara Rahma Lailatush Shiyam; Hartuti Purnaweni; Amni Zarkasyi Rahman
Journal of Public Policy and Management Review Vol 11, No 1: Januari
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i1.32917

Abstract

Stunting merupakan kondisi gagal tumbuh akibat kurangnya nutrisi sejak dalam kandungan sampai usia kurang 2 tahun. Angka stunting yang cukup tinggi juga terjadi di Kabupaten Jepara, termasuk Desa Troso. Pemerintah Kabupaten Jepara kemudian menggerakkan program Gemarikan guna mencegah dan menurunkan angka stunting tersebut. Kegiatan pelaksanaan program Gemarikan tersebut didukung oleh posyandu. Tujuan penelitian ini adalah menganalisis peran posyandu dalam upaya pencegahan stunting melalui program Gemarikan di Desa Troso serta menganalisis faktor pendorong dan penghambat peran posyandu dalam program Gemarikan. Penelitian ini menggunakan metode kualitatif serta mengggunakan teknik wawancara terhadap narasumber yang ada di Desa Troso, penelusuran data secara online dan dokumentasi sebagai pengumpulan data. Hasil penelitian menunjukan bahwa peran posyandu dalam pelaksanaan program Gemarikan masih kurang konsisten karena komunikasi program tidak intens dan kurang komprehensif. Akibatnya, banyak dari ibu balita di Troso yang masih kurang paham akan program tersebut. Sementara itu pada kegiatan wajib peran posyandu sudah berjalan baik karena dilaksanakan secara konsisten. Faktor pendorong pelaksanaan program Gemarikan adalah pola konsumsi ikan yang rendah di masyarakat di Desa Troso dan Faktor penghambatnya adalah kondisi sumber daya manusia ibu balita di Desa Troso yang rendah. Melihat kondisi tersebut maka saran yang tepat diberikan mengenai pola konsumsi ikan yang rendah di masyarakat adalah dengan memberikan dorongan pada posyandu untuk memberi pendidikan pada ibu balita minimal seminggu 2-3 kali, sementara itu hambatan mengenai kondisi sumber daya manusia yang rendah dapat diperbaiki dengan menciptakan kepatuhan peran ibu balita pada posyandu dan memberi sanksi pada ibu balita yang melanggar pelaksanaan program Gemarikan.
IMPLEMENTASI KEBIJAKAN PENERIMAAN PESERTA DIDIK BARU (PPDB) SISTEM ZONASI SMP NEGERI DI KOTA BEKASI Dewi, Religi Cipta; Subowo, Ari; Afrizal, Teuku
Journal of Public Policy and Management Review Vol 11, No 1: Januari
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v11i1.32907

Abstract

There are still several aspects that hinder the process of implementing the zoning system for the new Student Admissions policy in providing opportunities and access to education rights. The aim of this study was to describe the implementation of the PPDB policy on the zoning system of public junior high schools in Bekasi City and to identify the supporting and inhibiting factors. The research uses the Van Meter and Van Horn Policy Implementation theory by looking at policy standards and objectives, resources, inter-organizational relations, characteristics of implementing agents, socio-political economic conditions, and the disposition of implementors as variables that influence policy implementation. This research is descriptive qualitative with a case study approach. Data collection techniques were carried out by interview, observation, and literature study through primary and secondary data sources. The results showed that the implementation of this policy was in accordance with the applicable rules and stages. However, there are still errors in ordinate points, unequal distribution of facilities between schools, changing SOPs, and many people who are reluctant to choose private junior high schools. In conclusion, the implementation of this policy is supported by the standard variables and policy objectives, inter-organizational communication relations, and the disposition of the implementor. Meanwhile, the variables of resources, characteristics of implementing agents, and socio-political and economic conditions are obstacles. This study recommends optimizing data verification and leveling facilities between schools, involving all implementing agencies in setting Standard Operating Procedure, as well as optimizing the role of private junior high schools

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