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Journal of Public Policy and Management Review
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Humanities, Art,
Arts Humanities
Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro
Arjuna Subject : -
Articles 1,722 Documents
 161   162   163   164   165 
ANALISIS KINERJA KANTOR ATR/BPN DALAM PEMBUATAN SERTIFIKASI PERTANAHAN DI KOTA BEKASI Adha, Ferdiansyah; Subowo, Ari; Astuti, Retno Sunu
Journal of Public Policy and Management Review Vol 13, No 4: Oktober, AP Rembang 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i4.46949

Abstract

Tujuan penelitian ini adalah menganalisis kinerja dalam pembuatan sertifikasi pertanahan di Kantor ATR/BPN Kota Bekasi dan menganalisis faktor pendukung dan penghambat dalam pelayanan pembuatan sertifikasi pertanahan di Kantor ATR / BPN Kota Bekasi. Pembuatan sertifikasi pertanahan masih belum mencapai yang ditentukan, maka hasil penerbitan kepada masyarakat jadi sedikit terhambat. Permasalahan dalam penelitian ini adalah kinerja dalam pembuatan sertifikasi pertanahan dan faktor-faktor yang menyebabkan belum tercapainya target pembuatan sertifikasi pertanahan. Metode penelitian yang digunakan dalam penulisan ini adalah metode penelitian kualitatif dengan pendekatan deskriftif. Berdasarkan hasil penelitian menunjukan bahwa terjadinya penurunan capaian penerbitan sertifikasi pertanahan disebabkan kekurangan sumber daya manusia yang memiliki kemampuan yang memumpuni, dan waktu penerbitan belum bisa sesuai dengan SOP yang ada dikarenakan harus ada pengecekan keabsahan data yang diperlukan ketelitian dalam mengverifikasi data yang diajukan pemohon, serta masih banyak data-data dari pemohon yang masih belum memenuhi syarat menjadi hambatan dalam penyelesaian pembuatan sertifikasi pertanahan. Penyelesaian kinerja dalam pembuatan sertifikasi pertanahan yang ada di Kantor BPN Kota Bekasi sudah cukup baik. Pelayanan yang diberikan belum baik masih ada hal yang perlu di evaluasi kembali agar lebih baik dengan penambahan pegawai yang memiliki kemampuan yang baik, serta mengevaluasi kembali waktu penerbitan sertifikasi pertanahan untuk meningkatkan produktivitas capaian yang ditentukan
ANALISIS PROSES COLLABORATIVE GOVERNANCE DALAM MENANGGULANGI BENCANA BANJIR DI KOTA SEMARANG Latifah, Hazimah; Nurcahyanto, Herbasuki; Marom, Aufarul
Journal of Public Policy and Management Review Vol 13, No 3: Juli 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.44264

Abstract

Flood management cannot be carried out by one agency or institution alone, so there needs to be cooperation between stakeholders in order to create joint synergy in dealing with flood problems. This proves that it is necessary to implement Collaborative Governance to simplify and speed up the handling of flood problems. However, in its implementation there are still problems that show that collaboration in flood disaster management in the city of Semarang has not been optimal. The aim of this research is to analyze the Collaborative Governance process in overcoming flood disasters in Semarang City and identify factors inhibiting the implementation of the Collaborative Governance process in overcoming flood disasters in Semarang City. The method used is descriptive qualitative with data collection techniques through interviews, observation, documentation and literature study. The research results show that the Collaborative Governance process in overcoming the flood disaster in Semarang City has gone well through several stages including face to face dialogue, trust building, commitment to the process, shared understanding, and intermediate outcomes, although there are still obstacles. In the collaboration process there are inhibiting factors that can cause failure in a collaboration, namely cultural factors, institutional factors and political factors. Each collaborative actor has built communication and coordination with all parties involved in overcoming the flood disaster in Semarang City. However, there are still obstacles such as several non-government agencies that do not yet have a forum for communication. Therefore, in implementing collaborative flood disaster management in the city of Semarang, it is necessary to have a communication platform to move one door in order to facilitate communication between
HUBUNGAN KUALITAS SISTEM, KUALITAS INFORMASI, DAN KUALITAS LAYANAN DENGAN KEPUASAN PENGGUNA SISTEM INFORMASI PADA APLIKASI DEPOK SINGLE WINDOW (DSW) DI KOTA DEPOK Rasya Fauzia, Alya; Hayu Dwimawanti, Ida; Puspo Priyadi, Budi
Journal of Public Policy and Management Review Vol 13, No 4: Oktober 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i4.47322

Abstract

The rapid development of the digital era demands that governments adapt in delivering public services through the implementation of electronic government (e-Government). Depok, as the city with the third-highest number of internet users in Indonesia, strives to leverage information and communication technology to facilitate interaction between the government and the public. This effort is supported by the creation of the Depok Single Window (DSW) application, a mobile app that serves as a single portal for public services in Depok. However, several issues indicate that the system, information, and services provided by the Depok Single Window application do not fully meet user satisfaction, as evidenced by user reviews on the Play Store, App Store, Instagram, and Twitter. This study aims to analyze the relationship between system quality, information quality, and service quality and user satisfaction with the Depok Single Window information system, using the information system user satisfaction theory by DeLone and McLean (2003). This research employs a quantitative approach with an explanatory method. The sampling technique used in this study is Non-Probability Sampling with a Purposive Sampling method, while data collection was conducted through a questionnaire distributed via Google Forms. The results of the study indicate that system quality has a partially positive and significant relationship with user satisfaction, with a t-value of 6.331. Information quality has a partially positive and significant relationship with user satisfaction, with a t-value of 4.536. Service quality has a partially positive and significant relationship with user satisfaction, with a t-value of 2.490. System quality, information quality, and service quality simultaneously have a positive and significant relationship with user satisfaction, with an F-value of 248.704.
EVALUSI KEBIJAKAN PENGELOLAAN SAMPAH DI KOTA TANGERANG SELATAN Salsabila, Norisa; Nurcahyanto, Herbasuki; Yuniningsih, Tri
Journal of Public Policy and Management Review Vol 13, No 3: Juli, Administrasi Pubik Rembang 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.44606

Abstract

Penelitian ini membahas tentang Evaluasi Kebijakan Pengelolaan Sampah di Kota Tangerang Selatan. Penelitian ini dilatar belakangi oleh TPA Cipeucang yang mengalami masalah kapasitas yang terbatas dan sudah overload akibat peningkatan volume sampah yang tidak tertampung dan pencemaran air tanah dan udara akibat penimbunan sampah yang tidak terkendali. Dampak negatif ini dapat merusak kualitas air tanah dan menyebabkan polusi udara, mengancam kesehatan masyarakat dan lingkungan sekitar. Tujuan penelitian ini adalah melakukan evaluasi kebijakan pengelolaan sampah di kota Tangerang Selatan dan menganalisis faktor pendukung terhadap pengelolaan sampah di kota Tangerang Selatan. Metode penelitian menggunakan pendekatan kualitatif dengan pengumpulan data melalui wawancara mendalam dan observasi. Informan yang diwawancarai adalah Kepala DLH kota Tangerang Selatan,Kepala TPA Cipeucang, Pengelola sampah di TPA Cipeucang dan masyarakat. Hasil penelitian ini menunjukkan bahwa evaluasi kebijakan pengelolaan sampah di kota Tangerang Selatan dapat dikatakan sudah baik. Hal ini ditunjukkan dengan keberhasilan 4 dari 6 dimensi yang ada berdasarkan teori yang disampaikan oleh (Dunn, 2003) tentang Evaluasi Kebijakan dengan 6 fenomena yaitu yang sudah berjalan dengan baik adalah kecukupan, perataan, responsivitas dan ketepatan, yang belum berjalan dengan baik efektivitas dan efesiensi.
Good Governance dalam Pengelolaan Dana Desa di Desa Menjangan Kecamatan Bojong Kabupaten Pekalongan Savitri, Niken Oktadiana; Setianingsih, Endang Larasati; Lituhayu, Dyah
Journal of Public Policy and Management Review Vol 13, No 1: Januari 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i1.42317

Abstract

The government provides substantial funds to village governments in an effort to accelerate the process of equitable development in Indonesia. To be able to realize clean government and good governance, there are four main characteristics, namely participation, transparency, rule of law and accountability. Whether or not the government succeeds in striving to realize good governance is determined by how much the principle is implemented. This study aims to analyze the application of good governance principles in the management of village funds and analyze the obstacles faced in applying good governance principles to the management of village funds. This research uses descriptive qualitative methods with data collection through observation, interviews and documentation. The results showed that the management of village funds in Menjangan Village has applied the four principles of good governance, namely transparency, participation, rule of law and accountability. This is evidenced by the Menjangan Village Government's efforts in managing village funds, namely the implementation of hamlet deliberations, musrenbangdes, installation of infographics, installation of activity boards, supervision from the community to the Inspectorate and the creation of a suggestion box. However, in its implementation, there are obstacles, namely transparency in the management of village funds that have not been optimized due to limited village government resources in the field of information technology, limited sources of village information media, and installation of infographics only at the Village Hall. Another obstacle faced in the management of village funds is the lack of optimal community participation, especially during village meetings.
KUALITAS PELAYANAN KEPOLISIAN RESOR TEGAL DALAM PENANGANAN TAWURAN PELAJAR DI KABUPATEN TEGAL Prasetiyo Aripin, Aditiya; Larasati Setianingsih, Endang; Lituhayu, Dyah
Journal of Public Policy and Management Review Vol 13, No 4: Oktober 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i4.47441

Abstract

Student brawls are a serious issue for the community in Tegal Regency. One of the strategies to address the issue of brawls is through the intervention of law enforcement agencies, specifically the Tegal Police Department. However, the services provided by the Tegal Police in handling student brawls still face several issues, including the high number of brawl cases in Tegal Regency. In this regard, some facts on the ground are still at odds with Article 2 of Law No. 2 of 2002 on the Indonesian National Police, which states that the police function as part of the state's governance in maintaining public security and order, enforcing the law, providing protection, guidance, and services to the public. This study analyzes the quality of service provided by the Tegal Police Department, particularly in handling student brawls, using conclusions from service quality theories by Zeithaml, Pasaruman, Berry, Moenir, and Pasolong with a descriptive qualitative approach. Data collection techniques include observation, documentation, and interviews. The results show that the service quality of the Tegal Police Department is still not optimal in the dimensions of tangibility, reliability, and the factors of ability and skill. This situation is influenced by several factors, such as inadequate facilities, the quality and quantity of human resources, and limited accessibility. The researcher provides recommendations to address the issues analyzed, including improving the underperforming dimensions. Actions that can be taken include gradually replacing old operational vehicles, enhancing personnel skills with realistic simulations, and improving infrastructure in remote areas to facilitate access.
MANAJEMEN PELAYANAN ASPIRASI DAN PENGADUAN MASYARAKAT PADA SEKRETARIAT JENDERAL DEWAN PERWAKILAN RAKYAT REPUBLIK INDONESIA Arum Jagaddhita, Meylani; Hanani, Retna; Yuniningsih, Tri
Journal of Public Policy and Management Review Vol 13, No 3: Juli, Administrasi Pubik Rembang 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.45031

Abstract

Penelitian ini dilatarbelakangi oleh pelayanan pengaduan masyarakat yang masih belum, berjalan dengan baik karena masih banyak jumlah surat pengaduan yang belum di proses dan setiap tahun jumlah surat yang dapat dilanjutkan ke Alat Kelengkapan Dewan jumlahnya tidak sesuai dengan jumlah surat yang masuk, hal ini di karena kan jumlah pegawai yang mengelola pengaduan masih kurang sehingga waktu penyelesaian pengaduan belum sesuai dengan SOP dan mengalami keterlambatan dalam penanganan pengaduan dan masyarakat masih kesulitan dalam mengirimkan pengaduan ke DPR padahal salah satu fungsi DPR adalah memberikan pengawasan terhadap program-program pelayanan yang berikan kepada masyarakat. Tujuan penelitian ini adalah menganalisis manajemen pelayanan dan faktor penghambat dan pendukung layanan aspirasi dan pengaduan masyarakat yang dilakukan oleh Bagian Pengaduan Masyarakat Sekretariat Jenderal Dewan Perwakilan Rakyat Republik Indonesia. Metode penelitian menggunakan pendekatan kualitatif dengan pengumpulan data melalui wawancara mendalam dan observasi. Hasil penelitian ini menunjukkan bahwa Pengelolaan Layanan Aspirasi Dan Pengaduan Masyarakat Pada Sekretariat Jenderal Dewan Perwakilan Rakyat Republik Indonesia dapat dikatakan sudah optimal dilihat dari keberhasilan 3 dari 4 dimensi yang ada yaitu regulasi layanan (service regulation), fasilitas layanan (service fasilities), peranan tim pengarah (advisory team). Dan dimensi yang belum optimal adalah prinsip pelayanan (service principle). Berdasarkan teori yang dikemukakan oleh Rahmayanty (2013) tentang manajemen pelayanan publik menyatakan terdapat 4 indikator yaitu regulasi layanan (service regulation), fasilitas layanan (service fasilities), peranan tim pengarah (advisory team), dan prinsip pelayanan (service principle).
STRATEGI PENGEMBANGAN PARIWISATA PANTAI TIRANG KECAMATAN TUGU KOTA SEMARANG Muttaqin, Imam; Purnaweni, Hartuti; Priyadi, Budi Puspo
Journal of Public Policy and Management Review Vol 13, No 1: Januari 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i1.42444

Abstract

Pantai Tirang merupakan pantai yang tergolong baru dan belum diketahui masyarakat, namun memiliki potensi untuk menjadi destinasi wisata unggulan di Kota Semarang. Kondisinya yang masih berkembang tentu membutuhkan perhatian dalam rangka pengembangan. Tujuan dari penelitian ini adalah untuk mengetahui kondisi lingkungan internal, lingkungan eksternal, dan merumuskan strategi dalam pengembangan Pantai Tirang di Kecamatan Tugu, Kota Semarang. Penelitian ini menggunakan metode penelitian campuran dengan strategi penelitian exploratoris sekuensial. Teknik pengumpulan data yang digunakan adalah observasi, wawancara, dokumentasi, dan studi pustaka. Teknik pemilihan informan dilakukan dengan menggunakan purposive sampling. Teknik analisis data yang digunakan adalah analisis SWOT dan Tes Uji Litmus. Hasil penelitian yang didapat adalah pada lingkungan internal Pantai Tirang memiliki fasilitas yang cukup lengkap, namun belum terdapat listrik dan sumber air bersih. Pada lingkungan eksternal Pantai Tirang unggul secara fasilitas dibanding kompetitor, namun harga tiket masuknya lebih mahal jika dibandingkan kompetitor dan juga belum ada kerja sama dengan pihak swasta. Rumusan strategi yang didapat dari isu-isu strategis dengan nilai paling tinggi adalah melakukan kerja sama dengan pihak swasta untuk memperbaiki fasilitas yang masih kurang. Dengan adanya strategi tersebut diharapkan kekurangan yang ada di Pantai Tirang dapat teratasi dan Pantai Tirang dapat menjadi destinasi wisata unggulan di Kota Semarang.
EFEKTIVITAS PROGRAM E-PARKING DALAM MEWUJUDKAN SMART CITY DI KOTA SEMARANG Aprilia Rahmawati, Agnes; Maesaroh, Maesaroh; Widowati, Nina
Journal of Public Policy and Management Review Vol 13, No 4: Oktober 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i4.47550

Abstract

The effectiveness of the e-parking program in Semarang City faces several challenges. This starts from the number of points as many as 436 points and 376 jukirs, making it difficult for jukirs to supervise 2 to 3 points at once which are located 1km on one road. In addition, the realization of PAD for 2022-2023 is not in accordance with the target set by the government. This study aims to analyze the effectiveness of the program and analyze various factors that drive and inhibit the effectiveness of the e-parking program in developing a smart city in Semarang City. This research method is qualitative descriptive with data collection techniques through interviews, documentation, and observation. The sampling used was snowball sampling and data validity through source triangulation. The data analysis techniques used are data reduction, data presentation, and conclusion drawn. The results of this study were analyzed using the Makmur theory while the driving and inhibiting factors were analyzed using Ripley's theory in Erwan and Dyah. Accuracy in carrying out orders, accuracy of targets, accuracy in determining time, accuracy in measurement have been effective, while accuracy in calculating costs, accuracy in making choices, accuracy in setting goals, accuracy in thinking have not been effective. The supporting factors include coverage, bias, and accountability, while the inhibiting factors are access, frequency, service accuracy, and program suitability. The recommendations of this study are to improve the expansion of access in making complaints, seek to understand the ease of electronic parking, seek to socialize e-parking to the public, seek to increase public awareness about easy, fast, and safe e-parking transactions, suggestions to minimize inhibiting factors related to access by providing socialization of complaints about e-parking, for frequency by seeking awareness of the convenience of e-parking in the community, for the accuracy of services with the socialization of e-parking in the community, for the suitability of programs related to the needs of the community that are easy, fast and safe with the socialization of e-parking in the community.
ANALISIS KINERJA ORGANISASI SUKU DINAS SOSIAL JAKARTA BARAT DALAM IMPLEMENTASI PROGRAM REHABILITASI SOSIAL TERHADAP GELANDANGAN PENGEMIS Naro Sesa, Saytio; Hanani, Retna; Zarkasyi Rahman, Amni
Journal of Public Policy and Management Review Vol 13, No 3: Juli 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.45163

Abstract

Homelessness and beggars are a social problem. The city of West Jakarta experiences an increase in the number of homeless people and beggars every year. Therefore, the aim of this research is to analyze the organizational performance of the West Jakarta Social Service in implementing social rehabilitation programs to reduce the number of homeless people and beggars, as well as analyzing the factors that influence the organizational performance of the West Jakarta Social Service in implementing social rehabilitation programs using organizational performance measurement theory. according to Dwiyanto which includes productivity, service quality, responsiveness, responsibility, accountability, and the theory of factors that influence organizational performance using Mahmudi's theory, namely team factors, system factors and contextual factors. The method used is a descriptive qualitative method. The results of this research show that the performance of the West Jakarta Social Service Department is running well even though there are indicators that are not yet optimal, namely productivity and the factors that can influence the performance of the Social Service Department in implementing social rehabilitation programs are team factors, system factors and contextual factors. Of these three factors, the ones that hinder the performance of the West Jakarta City Social Service Department in implementing social rehabilitation programs are system factors and also contextual factors.

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