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JAM : Jurnal Aplikasi Manajemen

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Published by Universitas Brawijaya

ISSN : 16935241 EISSN : 23026332 DOI : -

Core Subject : Science,

Decision Sciences, Operations Research & Management

Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.

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Articles 1,544 Documents

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EFFECT OF PATIENT-CENTERED CARE ON SERVICE QUALITY AND SATISFACTION LEVEL OF BPJS INPATIENTS IN BAPTIST HOSPITAL BATU Pradani, Estri Aditya; Rohman, Fatchur; Siswanto, Siswanto
Jurnal Aplikasi Manajemen Vol. 16 No. 1 (2018)
Publisher : Universitas Brawijaya, Indonesia

This study aims to determine the effect of PCC implementation and its relation to patient satisfaction, either directly or indirectly, with the quality of service as mediating factor. This research is an explanatory research with cross-sectional approach. This study aims to determine the effect of (1) PCC implementation, (2) technical service quality, (3) functional service quality, and (4) patient satisfaction level. The study was conducted during March-April 2017 in inpatient unit of Baptism Batu Hospital, with the sample of 100 people. Data were collected using questionnaires measuring the perception of patients using a 5-point Likert scale. Data were analyzed using SMART-Partial Least Square. PCC has a direct effect on service quality, but it was not significant. PCC had an indirect effect on patient satisfaction, especially through functional service quality. Overall, functional service qualitydirectly affected patient satisfaction with the greatest total effect. PCC should be implemented with respect to service quality to create patient satisfaction.

Pengaruh Faktor Pribadi dan Keluarga terhadap Keberhasilan Relokasi Pegawai Direktorat Jenderal Perbendaharaan dengan Moderasi Dukungan Organisasional Wibowo, Aji; Susilowati, Christin
Jurnal Aplikasi Manajemen Vol. 14 No. 3 (2016)
Publisher : Universitas Brawijaya, Indonesia

This study was conducted to determine the effect of personal factors, family factors and organizational support on the successes of the relocation. The survey was given to 90 employees of the Directorate General of Treasury who has a family and has been relocated outside Java for more than a year. 76 respondents provide feedback through google forms and analyzed using the SmartPLS 2.0.M3 version. Personal factors and organizational support is proven to affect the successes of the relocation positively, whereas family factors did not affect the successes of the relocation. Moreover, the interaction between personal factors and organizational support can also affected the successes of the relocation, but negatively.

Spiritualitas Islam dan Kepemimpinan Etis dalam Bisnis Unti Ludigdo
Jurnal Aplikasi Manajemen Vol 8, No 1 (2010)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1122.185 KB)

Discussions about ethical leadership have eccessive done by various experts in many discipline. This is also done to explore the relationship- between religiousness/spirituality with leadership in the workplace. This issue is important to be studied, especially to find basically concept of ethical leadership in business. However, leadership in business has a power to force their organizational member (and their community) refer to ethical values. Related to it, this paper reveal how ethical leadership in buslness is developed based on substantive values of Islamic Pillars. Using reflexive-normative approach is found that Islamic Pillars have richness spiritual values. These spintual values of Islamic Pillars can be used to realize an ethical leadership in business.

ANALYSIS OF SECTIO CAESAREA UNIT COST AS A BASIS TO RECOMMEND THE PRICE Widodo, Puguh Priyo; Hariyanto, Tatong; Djamhuri, Ali
Jurnal Aplikasi Manajemen Vol. 15 No. 4 (2017)
Publisher : Universitas Brawijaya, Indonesia

This research aims to know the amount of Sectio Caesarea unit cost as a basis to recommend the price. Beside that this research also aims to know cost component which influences Sectio Caesarea unit cost and to know factoHospital that can influence counting Sectio Caesarea unit cost in the hospital. The method used in this research is Operational research and this research is descriptive with an approach to quantitative and qualitative data. Unit cost calculation using real cost method. The results show that Sectio Caesarea unit cost as a basis to recommend the price of Rp. 7,687,231.03. Hospital costs currently only reach CRR 102.86%. The proposed price of Section Caesarea amounted to Rp. 7,878,000.00. Cost components that affect the unit cost are direct costs, indirect costs, and utilization. FactoHospital affecting the calculation of the unit cost include never done a cost analysis, incomplete data, human resource capability, knowledge of human resources, and lack of skills of human resources. From these results Need to do a cost analysis, revamping financial statements, and equipment inventory.

Pengaruh Kualitas Kepuasan dan Pelayanan terhadap Loyalitas Pengguna Kawasan Industri Lesmana, Hendra
Jurnal Aplikasi Manajemen Vol. 14 No. 4 (2016)
Publisher : Universitas Brawijaya, Indonesia

This study aimed to examine the influence of satisfaction and service the industrial estates to the loyalty of the user of industrial estates. The methods using Structural Equation Model (SEM). Primary data obtained directly from the respondents by filling the questionnaire, the method of filling the questionnaire conducted by direct interview with the respondents. Primary data contains the company's perception the users of industrial estatesto various services provided by the company's industrial estates. Research findings indicate the Government is very concerned about growth and development of industrial estates throughout the country. These interests can be viewed directly or indirectly. Direct interest shown in State revenue, more and more industrial estates grow and develop, then the more taxes to be gained. While the indirect presence of an industrial estates can open wide enough jobs for all the people and driven economic growth more broadly. Based on the findings of which have been disclosed previously, user loyalty of industrial estates is not only determined by the quality of services provided by the company but also the industrial estates influenced by external factors, including government support. Therefore, the government is expected to provide support for the growth and development of industrial estates through the issuance of legal rules which protect the entrepreneurs and companies in a fair and transparent.Â

DETERMINATION OF KEY PERFORMANCE INDICATOR WITH BALANCED SCORECARD APPROACH IN PUBLIC SECTOR Hidayat, Suryo; Maarif, M. Syamsul; Najib, Mukhamad
Jurnal Aplikasi Manajemen Vol. 15 No. 2 (2017)
Publisher : Universitas Brawijaya, Indonesia

Performance measurement in the Secretariat of the Ministry of Administrative Reform and Bureaucratic Reform (PANRB) were not comprehensive and thorough yet, so it is necessary to design a new performance measurement by performance indicators. The approach used is balanced scorecard (BSC). This research was conducted in July-August 2016 using primary and secondary data sources. A number of 53 high officials of the Secretariat of the Ministry of PANRB of echelons I, II, III, and IV were included as the study sample. Data were analyzed with descriptive analysis, crosstab, Chi-square, Eckenrode, and Importance Performance Analysis (IPA). The results showed that a major priority for the BSC was the customer's perspective (10 sub perspectives), followed by internal business (20 sub-perspectives), finance (10 sub-perspectives), learning and growth (20 sub-perspectives). Four perspectives of BSC showed its position on the quadrant of IPA showed at â€˜keep up the good work',˜concentrate here'˜possible overkill, and low priority'. In general, the three priority indicators on each perspective shows good performance with a high level of importance. Nevertheless, there are indicators that still having low performance despite its high level of importance, and vice versa.

MORATORIUM ON OIL PALM: ECOLOGICAL RECOVERY OR ECONOMIC SLOWDOWN? Maesaroh, Syti Sarah; Suroso, Arif Imam; Pahan, Iyung
Jurnal Aplikasi Manajemen Vol. 16 No. 1 (2018)
Publisher : Universitas Brawijaya, Indonesia

The aims of this study are to determine the factors that affect the moratorium policy and its effect on the national production of palm oil. This study used an in-depth interviewwithpairwise comparison questionnaire to experts. Data were analyzed using Analytical Network Process (ANP),consisting of three stages (model construction, model quantification, and analysis). The results showed that law enforcement, sustainability, conflict resolution, deforestation and land conversion were factors that influence the success of the moratorium. The various problems in these factors indicate that the moratorium cannot be done optimally. During sixyears of its implementation, the moratorium impactson the sustainability of palm oil production in Indonesia.Evaluation of moratorium is needed by using quantitative data. Forest deforestation due to oil palm plantation can be used to support the policy analysis.

Pengaruh Brand Awareness, Perceived Quality, dan Brand Image terhadap Brand Loyalty pada Generasi Y di Indonesia Fajariah, Nuraidya; Thoyib, Armanu; Rahman, Fatchur
Jurnal Aplikasi Manajemen Vol. 14 No. 3 (2016)
Publisher : Universitas Brawijaya, Indonesia

Brand is an important factor that can attract the purchasing interest of Generation Y. This study aimed to examine the effect of brand awareness, perceived quality, and brand image to brand loyalty of Generation Y (15 to 33 years old). Increased purchasing power of generation Y are anticipated to make them become important targets for the brand. The samples of this study were 160 respondents of Generation Y and analyzed with path analysis. The result indicated that brand awareness and perceived quality were positive significantly affected to brand image and brand loyalty. Brand image positive significantlyaffected to brand loyalty. Brand image was able tomediated properly theeffect between brand awareness and perceived quality on brand loyalty.

THE EFFECT OF DIRECT AND INDIRECT COMPENSATION TO MOTIVATION AND LOYALTY OF THE EMPLOYEE W, M. Abdi Dzil Ikhram; Armanu, Armanu; Sudjatno, Sudjatno
Jurnal Aplikasi Manajemen Vol. 15 No. 1 (2017)
Publisher : Universitas Brawijaya, Indonesia

This study aimed to determine the effect of direct and indirect compensation to motivation and loyalty of the employee. Direct compensation based on indicators of salaries, incentives, and payment delays and indirect compensation is based on indicators of Time-Off Benefits, protection against danger, program benefits, and legal services then the motivation as a mediating variable. The Population in this study were 46 employees of the representative office of Bank Indonesia Kediri. This study used the saturated sample and the sample size in this study were 46 employees of a representative office of Bank Indonesia Kediri. Data analysis performed by linearity test and test hypotheses using path analysis. The results showed that the variable compensation is not directly significant effect on loyalty and motivation of the employee. The variable compensation also an indirectly significant effect on employee loyalty through employee motivation. Independent variables on loyalty and employee motivation are 77%, while the remaining 33% is influenced by other variables not examined in this study.

THE EFFECT OF OUTPATIENT PHARMACEUTICAL SERVICE QUALITY ON PATIENT LOYALTY THROUGH PATIENT SATISFACTION OF KARSA HUSADA GENERAL HOSPITAL BATU Insani, Septa Dwi; Hakim, Lukman; Widyaningrum, Kurnia
Jurnal Aplikasi Manajemen Vol. 15 No. 4 (2017)
Publisher : Universitas Brawijaya, Indonesia

Pharmacy Department an important role in the hospital service because almost 80% of patients will have medical prescription. However, the pharmacy department in this hospital has a different between the standard which have been set by the Government and the implementation of pharmacy service. Furthermore, after the intervention applied, it showed the decreased number of waiting time for medicine and also this decline has influence the patient satisfaction. In Karsa Husada general hospital the percentage of patient satisfaction is about 68.50% and the patients who satisfy with the service said that they will visit the hospital again. The purpose of this research is to find out whether the quality improvement of outpatients pharmacy service influence the patient loyalty through patient satisfaction. The method of this research was quantitative research with observational analytical study and used the cross sectional as the approach. The population of this research is about 1.143 patients who have been received outpatient pharmacy service, meanwhile the sample is about 89 patients who are not using insurance. The data analyzed using PLS which using SMART PLS program. Based on the result, it showed that the quality improvement of pharmacy service has positive effect and also significant towards patient satisfaction. However, the result showed that the quality improvement of pharmacy service and patient satisfaction has positive effect but not significant towards patient loyalty, then it also showed that the quality improvement of pharmacy service has positive effects but not significant towards patient loyalty through patient satisfaction in Pharmacy Department on Karsa Husada general hospital. Suggestions that can be given to the hospital that is to keep facilities and do strategy to prevent medicine void.

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