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JAM : Jurnal Aplikasi Manajemen

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Published by Universitas Brawijaya

ISSN : 16935241 EISSN : 23026332 DOI : -

Core Subject : Science,

Decision Sciences, Operations Research & Management

Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.

Arjuna Subject : -

Articles 1,535 Documents

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THE MEDIATING EFFECT OF CUSTOMER SATISFACTION ON BEHAVIORAL INTENTIONS FOR ECOTOURISM EVIDENCE FROM BALI Jaya, I Putu Gede Iwan Trisna; Hadi, I Gusti Ngurah Widya; Widiantari, Komang Sri
Jurnal Aplikasi Manajemen Vol. 16 No. 3 (2018)
Publisher : Universitas Brawijaya, Indonesia

This study aims to measure the effect of destination image and perceived value, as well as customer satisfaction on the tourists' behavioral intentions in visiting the ecotourism object of Geopark Bangli. The research population is foreign tourists. The sample size was set at 179 people. The respondents were selected using convenience sampling technique from tourists who already know that Geopark Kintamani Bangli is an ecotourism attraction and gets an appreciation as a world cultural heritage. The data is processed and analyzed using SEM through PLS software. The results show that destination image, perceived value, and customer satisfaction have a positive and significant effect on the Behavioral Intentions. Perceived value has a higher correlation coefficient value when it is compared to the destination image and satisfaction. This indicates that managers of the attractions object and travel must adjust the cost spent by the tourists to the advantage they get. Other indicators of the perceived value that should be the material evaluation are functional value and emotional value. This indicates that tourists who visit the place considering the service and pleasure they received during the visiting.

THE ROLE OF TRUST AS A MEDIATION BETWEEN THE EFFECT OF PERCEIVED USEFULNESS AND PERCEIVED EASE OF USE TO INTEREST TO BUY E-BOOK Yudiarti, Rr. Fradiani Eka; Puspaningrum, Astrid
Jurnal Aplikasi Manajemen Vol. 16 No. 3 (2018)
Publisher : Universitas Brawijaya, Indonesia

The purpose of this study is to know and explain whether the benefits and ease of using e-books affect the interest in buying e-books. This research is intended to explain and analyze whether the trust mediated the effect of perceived usefulness and perceived ease of use on the intention to buy e-books. This study examines the interest of buying ebooks. By adopting the TAM model, this study proposed trust as a mediator of perceived usefulness and perceived ease of use influence on intention to buy an e-book. The hypotheses were tested statistically using the SEM-PLS model. The results of this study indicate that perceived usefulness has no significant effect on the intention to buy an e-book, Perceived ease of use has a significant effect to the intention to buy e-books, and trusts have been significantly mediated the effect of perceived usefulness and perceived ease of use on the intention to buy an e-book.

THE EFFECT OF SERVICE QUALITY ON CUSTOMER RETENTION THROUGH COMMITMENT AND SATISFACTION AS MEDIATION VARIABLES IN JAVA EATING HOUSES Sari, Sulva Widya; Sunaryo, Sunaryo; Mugiono, Mugiono
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

The culinary business is faced with high competition to keep their customers, these conditions cause Javanese Restaurant expected to create customer retention through service quality. Therefore, this study aims to determine the relation of service quality, commitment, and satisfaction on customer retention and the effect of commitment and satisfaction as a mediator of service quality on customer retention. The analysis is based on 100 respondents who were customers of Javanese Restaurant in Kuta Utara Bali through a survey questionnaire. The measurement model of research hypothesis analysis using Partial Least Square (PLS) procedure. The result of the research indicates that service quality and commitment have no significant effect on customer retention while other variables have a significant effect. The effect of customer satisfaction fully mediates on the relationship of service quality on customer retention. This study contributes to a restaurant to combine strategies of improving service quality, commitment, and customer satisfaction, so that customer retention is realized through repeat purchases.

CHARACTER BUILDING MANAGEMENT WITH THE CONCEPT OF LOVE Suryanti, Eny Wahyu; Widayanti, Febi Dwi
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

This study aims to determine the character building management with the concept of love in LPI Malang. The research method used is a qualitative method by using data collecting technique such as interview, observation, and documentation. Objects in this study are in LPI Malang. The conclusion that can be gained from this research is that the character building management in LPI Malang City uses the concept of loving 360 degree, covering love to Allah and Prophet, love of parent/ teacher, love fellow, love excellence, love self, love science and technology , love of the natural surroundings, the love of the nation and the country that is integrated in all learning activities in school.

ROLE OF AUDITOR PERFORMANCE MEDIATION IN ACCEPTANCE OF AUDITOR DYSFUNCTIONAL BEHAVIOR: ATTRIBUTION THEORY PERSPECTIVE AND ROLE THEORY Jaya, Sandy Mahendra; Sudarma, Made; Roekhudin, Roekhudin
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

The purpose of this study is to examine and to provide empirical evidence on the influence of role conflict and organizational commitment to acceptance of auditor dysfunctional behavior mediated by the Auditor Performances. Methods of data collection using survey and obtained 83 respondents who occupy functional positions of auditors and other internal supervisory apparatus on regional inspectorate in Ex Malang Residences. Data were analyzed by using Structural Equation Model - Partial Least Square (SEM-PLS). The result of the research shows that role conflict influence to acceptance of auditor dysfunctional behavior, organizational commitment negativelyinfluence to acceptance of auditor dysfunctional behavior, role conflict negatively influence to auditor performance, organizational commitment positivelyinfluencetoAuditor Performance, Auditor Performance negativelyinfluence to acceptance of auditor dysfunctional behavior, role conflict role conflict indirectly effect on acceptance of auditor dysfunctional behavior through Auditor Performance, and organizational commitment indirectly effect on acceptance of auditor dysfunctional behavior through Auditor Performance. The results of this study can be considered to minimize dysfunctional behavior of local government internal auditors by increasing organizational commitment and performance and reduce role conflict so as to improve the quality of internal audit results.

INTERNAL CONTROL ROLE IN RELATIONSHIP BETWEEN EMPLOYEE AND PUBLIC SECTOR ORGANIZATIONS Andriono, Rian; T, Sutrisno; Nurkholis, Nurkholis
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

This study aims to obtain empirical evidence of the impact of employee's Public Service Motivation (PSM) and Organizational Commitment on the Organizational Performance through Internal Control System (ICS) as an intervening variable. The study was conducted on all State Civil Employees at the State Treasury Services Office in Bali Province through a survey on 98 respondents and was analyzed with SEM-PLS. The results show that Organizational Performance improvement in order to achieve performance contract's designated targets done by increasing employee's motivation and commitment. PSM and Organizational Commitment play an important role in goals achievement, and without both variables, the performance management will not lead to higher public services quality. Public sector organizations can make ICS as a tool to controls over employee's motivation and commitment. The integrated ICS within the organizational unit structure is not only able to controls the overall business process but also on the employee's daily work life.

DRY PORT BUSINESS DEVELOPMENT STRATEGY Jourdan, Michael; Harianto, Harianto; Hakim, Izzuddin A
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

Export and import activities are the most important part of economic activity in Indonesia. These need to be supported by good port infrastructure. Cikarang Dry Port (CDP) as the only Dry Port, owned by private, should be able to support export and import activities and supply chains, especially in the Greater Jakarta and Cikarang areas. There is a need to develop appropriate business development strategies to maximize resources and optimize opportunities from the CDP business environment. These study aims were identifying the influence of internal and external factors that affect the development of the CDP business and formulating business development strategies. The method used in this study is descriptive analysis and purposive sampling. Analytical tools used include internal and external analysis and SWOT. The main strength is the availability of land port capacity. An external factor that provides relative significance to the successful development of Dry Port is the usage of internet and application on a smartphone. The regulation for expansion and New Priok business development by JICT which is the biggest threat scored. Future research is expected to analyze the efficiency of time, performance and human resources in Cikarang Dry Port.

PROCEDURAL FAIRNESS AS INTERVENING VARIABLE BETWEEN VOICE AND PERFORMANCE EVALUATION FORMALITY ON TRUST Prasetya, Jeremia Allan; Wijayanti, Dian
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

This study aims to test the hypothesis developed by Hartmann and Slapnicar (2009). Thatis to examine the influence of subordinate participation and performance evaluation formality in the process of performance evaluation of trust through the perception of procedural fairness. This research uses a survey method, which is data retrieval through a questionnaire. Subjects in this study are all staffs in one of the University of Malang who has met the criteria. The test used Partial Least Square (PLS). Results showed that the participation of subordinates was not able to improve the perception of procedural fairness directly, but can increase trust. While, the formalities of performance evaluation, directly able to improve the perception of procedural fairness, but can not increase trust. However, if tested indirectly performance evaluation formality can increase trust through the perception of procedural fairness, whereas subordinate participation cannot improve. Conclusion, this study supports the hypothesis developed by Hartmann and Slapnicar (2009), but there are some unsupported hypotheses because of the difference of the research object, where each research object has different evaluation system according to organizational objectives.

THE INFLUENCE OF CREATIVITY, BUSINESS FUNDING, AND GENDER EQUALITY ON THE PERFORMANCE OF WOMEN ENTREPRENEURS’SMALL MICRO MEDIUM ENTERPRISES Suprani, Yun; Khoiron, M.
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

This researchis to comparewomen entrepreneurs UMKM in Palembang and K Ogan Ilir Regency and analyzed by using the 17 SPSS. The similarities of women'screativities in managing UMKM in Palembang and Ogan Ilir Regency were not optimized. Theyjust try to continue the family's business that has existed before. Herein, all the product design or packaging still uses the existing ones. Therefore, they generally rely on the family'sfunding or personal savings. They are afraid of borrowing business funding from banks, some of them even do not know how to apply for bank loans. Meanwhile, the differences between women entrepreneurs in managing UMKM between in Palembang and Ogan Ilir Regencycould be seen from the gender equality.Women were more autonomous to manage the UMKM in Ogan Ilir Regency. The next researcher is expected to examine more respondents dan wider research area, and this research is expected to give contribution and references to related institutions.

ADVANCING EXCHANGES OF INFORMATION IN SOCIAL FRIENDSHIP NETWORKS THROUGH MOTIVATION, OPPORTUNITY, AND ABILITY Anandya, Dudi; Pawitra, Teddy; Balqiah, Tengku E.
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

This article examines the impact of motivation, opportunity, and ability as antecedents of exchanges of information among members of social friendship networks and also the impact on creating membership value and members'loyalty including the influence of the system characteristics. The research method employed descriptive multiple crosssectional designs which yielded 256 responses. The Structured Equation Modelling was used to test the hypotheses. The findings of the research reveal that motivation and ability provide the impetus to exchanges of information whereas opportunity does not. Furthermore, exchanges of information impact members' loyalty through the mediation of membership value and finally the exchanges of information evoke members'loyalty directly. However, only information quality impacts membership value and members'loyalty. The rigor of the research concept will result in better insight to future researchers particularly in designing and implementing members'loyalty program in social friendship networks.

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