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INDONESIA
Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal
ISSN : 25285149     EISSN : 24607819     DOI : -
Core Subject : Science,
Journal of Business and Management Application (JABM) published articles in the field of business and management applications such as business strategy management, financial management, human resources and organization, business value chain and other issues in the field of business and management. This scientific journal is published by School of Business, Bogor Agricultural University (SB-IPB) associated with Indonesian Alliance of Magister Management Program (APMMI). JABM began the publication in August 2015 with a frequency of three times a year. Starting in 2016, JABM will be published in January, May and September.
Arjuna Subject : -
Articles 687 Documents
FAKTOR YANG MEMENGARUHI KEPUASAN PELANGGAN DALAM LAYANAN RIDE HAILING DI INDONESIA Ichsan Salim; Renee Ricardo; Syaiful Bahri MZ; Tanty Marisa
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 7 No. 1 (2021): JABM Vol. 7 No. 1, Januari 2021
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.7.1.135

Abstract

The use of technology in these services has significantly become an important part of people's daily lives. The ease of using ride-hailing services makes the adoption of this service easier to accept and use. The purpose of this study was to investigate the factors influencing customer satisfaction in using online-based ride-hailing services in the sharing economy of business platforms in Indonesia. This study empirically analyzed variable data using non-probability sampling techniques on a questionnaire to 500 sample data from respondents who have used online-based four-wheeled car transportation with a frequency of more than five times a year. The linear regression analysis model is used to examine the effect of 7 variables affecting Indonesia's customer satisfaction. Based on the results, four variables significantly influenced customer satisfaction: tangibility, reliability, responsiveness, and information and communication technology (ICT). The variable that affected but was not significant (marginally significant) was the price, and two variables that did not affect customer satisfaction were assurance and empathy. Thus, ride-hailing service providers need to maintain service quality standards to ensure customer satisfaction. This research is also useful for ride-hailing services to maintain fairness in prices, pay attention to the ease of use of information and communication technology, and maintain customer satisfaction to increase competitive advantage over competitors. Keywords: customer satisfaction, ICT, price, Ride hailing, service quality
IDENTIFIKASI FAKTOR PEMBENTUK PERILAKU PENCARI KERJA GENERASI Z DI INDONESIA: IDENTIFICATION OF BEHAVIOR FACTORS OF GENERATION Z JOB SEEKERS IN INDONESIA Hanifah; Prabu Wardono
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 6 No. 3 (2020): JABM Vol. 6 No. 3, September 2020
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.6.3.628

Abstract

This study aims to identify the factors shaping the behavior of generation Z job seekers in Indonesia. This research was conducted in generation Z (birth year 1995- 2010) by involving 150 respondents divided into 50 student respondents each in the fields of technology, creative, and business, most of them lived in Jakarta and Bandung. The questionnaire was distributed online via google docs. This research uses quantitativemethods. The form of a questionnaire outlined in online form via google docs with a total of 33 Likert scale question items. Confirmatory factor analysis (CFA) is used to determine the factors shaping the behavior of generation Z job seekers in Indonesia. The results of this study indicate that the dimensions of intrinsic, extrinsic, altruistic, status, and social work values are able to measure the latent variables of generation Z work behavior. In this study, it was found that the three dimensions that had the greatest contribution were the altruistic, status, and social work values. The social dimension is the same as the research findings in Turkey, while the altruistic and social dimensions are the same as the research findings in India. This study recommends that the concept of workspace needs to pay attention to the distance between employees because generation Z wants a workplace where they want to have a good relationship with their colleagues and can help each other, when observed from the altruistic and social work value factors. There should also be a refuge room facility so that employees can focus more on completing their work which can increase their capacity, as indicated by to the status factor. Keywords: workspace, work behavior, work value, generation z, confirmatory factoranalysis
ANALISIS PERBEDAAN KINERJA AKIBAT DAMPAK PERUBAHAN TEKNOLOGI PADA UNIT INTERNATIONAL ROAMING PADA PERUSAHAAN TELEKOMUNIKASI PT XYZ Tendy Arya Pranata; Arif Imam Suroso; Irman Hermadi
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 7 No. 1 (2021): JABM Vol. 7 No. 1, Januari 2021
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.7.1.23

Abstract

Technological changes impacts changes in behavior and work systems carried out by the organization. The company's investment in new technology should be able to increase revenue, but PT XYZ's revenue growth tends to be stagnant. Therefore, the central management designs an assessment measure that could be used to evaluate a unit's performance. This study aimed to analyze the differences in the international roaming unit's performance due to technological changes using the learning & development, customers, internal business processes, and financial approach. Also, it aimed to initiate recommendations to improve the performance of international roaming units due to technological changes. The data used were secondary data from internal companies, while the methods used were descriptive, Balanced Scorecard (BSC), and paired test. The result obtained was that security criteria had a real difference in the impact of technology adoption on the learning & development indicator. There were significant differences in the business process indicator due to technological change. There was no significant difference in the impact of technology adoption in terms of the customer and financial indicators. The international roaming unit needs to optimize technology adoption further. Keywords: balanced scorecard, organinternational roaming, technology adoption, performance, paired test
THE EFFECT OF TALENT MANAGEMENT ON EMPLOYEE PERFORMANCE WITH CORPORATE CULTURE AS A MEDIATING VARIABLE Ilham Ananto Yuwono; Arif Imam Suroso; Aida Vitayala Hubeis
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 7 No. 1 (2021): JABM Vol. 7 No. 1, Januari 2021
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.7.1.212

Abstract

Talent management is a dynamic and comprehensive process for developing the highest potential employees in an organization through direct and integrated development. To increase revenue and capabilities according to the company's portfolio in the telecommunications sector, especially in digital services, the company initiated a talent management program in the form of an internal corporate start-up program. The internal corporate start-up program is an initiative program that aims to capture and accelerate digital business innovation from employees. However, the evaluation process is still focused on the produced products' business aspects, not on the human resources aspect. Therefore, it is necessary to evaluate the relationship between talent management programs and the improvement of company human resources (especially aspects of corporate culture and employee performance). Corporate culture is an important factor because the internal corporate start-up program is one way to encourage a culture of innovation in the corporate environment. The samples used were saturated samples, in which the population was all employees who were members of the internal corporate start-up program, 55 employees located in Jakarta. The data processing and analysis method used was structural equation modeling-partial least square (SEM-PLS). SEM-PLS analysis results showed that corporate culture directly affected employee performance and acted as a mediating variable between talent management and employee performance. Keywords: corporate culture, employee performance, human resources, SEM PLS, talent management
FAKTOR PENENTU KEPUASAN DAN MINAT KUNJUNG ULANG EKOWISATA Ristya Primadi; Megawati Simanjuntak; Istiqlaliyah Muflikhati
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 7 No. 1 (2021): JABM Vol. 7 No. 1, Januari 2021
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.7.1.110

Abstract

Satisfaction becomes an essential factor in knowing how high the tourist interest to make a revisit. The determinants of satisfaction include physical evidence, emotional factors, service quality, and tourist destination components (4A). This research aimed to (1) analyze the impact of physical evidence, emotional factors, service quality, and tourist destination components (4A) on consumer satisfaction and intention to revisit ecotourism and (2) formulate managerial implication obtained for the company to increase tourist visit. The population in this research was Terminal Wisata Grafika Cikole (TWGC) visitors. The sampling method used was convenience sampling with respondent criteria of at least 17 years old and visited TWGC at least once. There were 210 respondents in this research. The data were collected by asking the questionnaire questions through direct interviews with the TWGC visitor, then conducted in-depth interviews with 50 respondents to follow up with the research finding. Based on the research, physical evidence, emotional factors, and service quality positively impacted consumer satisfaction. Meanwhile, tourist destination components (4A) had no significant effect on customer satisfaction. Furthermore, consumer satisfaction had a positive impact on the intention to revisit. In conclusion, the higher consumer satisfaction, the higher the revisit interest. Keywords: components of tourist destinations, customer satisfaction, emotional factors, intention to revisit, physical evidence
KARAKTERISTIK PENGGUNA DAN APLIKASI PADA TINGKAT PENGGUNAAN (STICKINESS) APLIKASI VIDEO PENDEK XYZ Gagan Gandara; Ujang Sumarwan; Sufrin Hannan
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 7 No. 1 (2021): JABM Vol. 7 No. 1, Januari 2021
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.7.1.75

Abstract

This study aimed to analyze differences in user characteristics (demographics and motivation) and the XYZ application characteristics (content category and service quality) at the level of use (stickiness). This study's respondents were 797 daily users, consisting of 584 uploaders (have uploaded videos) and 213 watchers (never uploaded videos. The data processing methods used were descriptive analysis and Kruskal Wallis and Mann Whitney U difference test. The results showed that the users were mostly male, aged 18-30 years, had a high school education level and income below 2 million rupiahs per month. The motivations for sharing videos were mostly to make money, share with friends and family, and gain followers. The most preferred content categories by watchers were good looking women, comedy, and scenery. Watchers were satisfied with the existing content category. Uploaders had a neutral preference for service quality. Accumulatively, 90.8% of all respondents used the application for 10-30 minutes or more daily. The motivation to share videos, the most preferred content category, the quality of service, namely the ease of recording videos, and the completeness and suitability of the music catalog were significantly different at the level of use. Managerial implications are addressed in terms of content development, enhancement of all aspects of service quality, and promotion strategies to improve XYZ application performance. Keywords: content category, demographics, motivation, service quality, stickiness
PENGARUH KARAKTERISTIK INDIVIDU DAN INSENTIF KEHADIRAN TERHADAP MOTIVASI, KEPUASAN KERJA DAN KINERJA TENAGA KEPENDIDIKAN IPB UNIVERSITY Lolita Anggarini; M. Syamsul Maarif; Siti Amanah
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 7 No. 1 (2021): JABM Vol. 7 No. 1, Januari 2021
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.7.1.44

Abstract

This study aims to analyze the effect of individual characteristics and attendance incentives on motivation, job satisfaction and performance of education staff at IPB University. Data collection was obtained through distributing questionnaires to 305 education staff from 1,282 populations using disproportionate random sampling through grouping in work units. Data analysis was performed using the Chi-Square cross tabulation test and Structural Equational Modeling-Partial Least Square (SEM-PLS). Chi-Square test results indicated that educational characteristics have a significant relationship with motivation, job satisfaction and performance, while job characteristics have a significant relationship with job satisfaction and performance of education staff. SEM-PLS analysis resulted in the conclusion that individual characteristics have a stronger influence on motivation than job satisfaction, but it has no attachment to performance. Besides, attendance incentives have a greater influence on motivation than performance. The influence of motivation is more dominant on job satisfaction than on performance. Job satisfaction has a positive and significant effect on performance. It is expected that high level of job satisfaction can also result in good performance. Keywords: attendance, job satisfaction, motivation, performance, SEM-PLS
BUSINESS VALUE-ADDED WITHIN THE CIRCULAR BUSINESS MODEL: A MULTIPLE CASE ANALYSIS Dede Iskandar Siregar; Intan Diane Binangkit
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 7 No. 1 (2021): JABM Vol. 7 No. 1, Januari 2021
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.7.1.231

Abstract

The traditional business model (linear economy) dominating the current industry has caused many environmental problems and depletes natural resources. The Circular Business Model (CBM) is believed to be a potential solution to this problem. Apart from being more environmentally friendly, this approach is also more profitable in a business sense. This present study aims to analyze the business value-added from the CBM. This study was conducted using a qualitative case study approach in four SMEs located in Pekanbaru city. The data collection process was carried out nobly from March-July 2020 through observation, interview, and study document. Observation and interviews were carried out simultaneously with owners, managers, and employees. The final data collection was carried out by analyzing documents obtained directly from the company, website, and press releases. The results showed that business value-added obtained from implementing CBM includes cost reduction (raw materials, operational) and additional revenue from the sale of used materials and production waste. Keywords: circular economy, business model, value-added, sustainability
ANALISIS PENGHINDARAN RISIKO PADA KEPUTUSAN INVESTASI DI PASAR MODAL INDONESIA Tazkiyah Sakinah; Budi Purwanto; Wita Juwita Ermawati
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 7 No. 1 (2021): JABM Vol. 7 No. 1, Januari 2021
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.7.1.66

Abstract

Decision making in the capital market is not always rational. It is due to the emotional involvement of investors, which is described through financial behavior. Investor decision making based on financial behavior is considered as a loss aversion contained in prospect theory. In this theory, the prospect of risk aversion behavior when the market is profitable, but this behavior becomes an obstacle for investors to get higher returns. This study aimed to analyze the risk avoidance behavior that limits investment decision making in Indonesian stock investors. Primary data were obtained from individual investor transactions on the IDX, and secondary data were in the form of daily stock data. Identification of risk aversion was carried out using a non-linear regression method. The measurement of psychological resistance was carried out through an independent sample t-test by measuring the difference between actual and expected returns. The results showed that Indonesia's capital market investors have a risk-averse behavior in the gain domain and risk-seeking in the loss domain. Risk-averse behavior could reduce investment productivity. Keywords: behavioral finance, decision-making, prospect theory, return, risk averse
PENGARUH TAX AMNESTY TERHADAP PROFITABILITAS PERUSAHAAN YANG TERDAFTAR DI BURSA EFEK INDONESIA Ali Akil Parlindungan Siregar; Noer Azam Achsani; Hendro Sasongko
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 7 No. 1 (2021): JABM Vol. 7 No. 1, Januari 2021
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.7.1.86

Abstract

Tax amnesty policy in Indonesia has an impact on companies listed on the Capital Market. Companies that take advantage of tax amnesty can be identified from the increase in net assets and equity. This increase results in an increase or decrease in profitability and may affect investors' interest in investing. This research aimed to analyze the influence of tax amnesty and internal and external factors on the company's profitability. This study's samples are companies listed on the main board of the Indonesia Stock Exchange between 2013 and 2018. Panel data regression was used in this study to analyze the data. The result showed that tax amnesty had a significant negative effect on profitability. Internal factors that had a significant positive effect on profitability were current ratio and total asset turnover, while debt to equity ratio negatively affected profitability. External factors that had a significant positive effect on profitability were interest rates and rupiah exchange rates. Tax amnesty negatively affected profitability resulting in corporate profits declining dramatically during the tax amnesty program. Based on the results, it could be concluded that several factors could affect profitability, such as tax amnesty policy, internal factors, and external factors of the company. Keywords: external factors, internal factors, panel data regression, profitability, tax amnesty

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