Jurnal Manajemen Pelayanan Publik
Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu desentralisasi dan dekonsentrasi, penguatan kelembagaan publik dan kajian umum yang berkaitan dengan pelayanan publik.
Articles
258 Documents
<![CDATA[The Evaluation of Policies and Success Factors of E-Government Parking Tax Implementation in Capital Region of Jakarta ]]>
<![CDATA[Evi Ratna Wulandari]]>;
<![CDATA[Roy Valiant Salomo]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 4, No 2 (2021): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v4i2.30701
<![CDATA[The implementing of parking tax e-government policy in DKI Jakarta has been going on for approximately 7 (seven) years. In its implementation, there are many advantages and disadvantages that have an impact on the performance targets that have been set. This study aims to analyze and evaluate the policies and factors that determine the success of implementing the parking tax e-government in DKI Jakarta. This study uses the post-positivism method which uses theory as a reference in understanding research problems. The evaluation results of this study indicate; (1) the benefits of the online system have not significantly helped tax officers in monitoring compliance with taxpayers because only 3.37% of taxpayers routinely report their business transactions; (2) e-government applications have not been able to integrate Bapenda, DPMPTSP and UP Parking; (3) sanctions have not been applied firmly; (4) the business license revocation sanction is not in accordance with the higher tax regulations; and (5) the obligation to report business transactions online has not been optimally applied to all parking taxpayers, because there is still unpreparedness both in terms of taxpayers and electronic device support.]]>
<![CDATA[Administration Of E-Invoicing Value Added Tax(Comparative Study between Indonesia and Australia) ]]>
<![CDATA[Riki Tenardi]]>;
<![CDATA[Titi Muswati Putranti]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 4, No 1 (2020): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v4i1.27755
<![CDATA[Technological changes in tax administration especially VAT have also changed the way tax authorities around the world implement e-invoice tax, one of which is Australia. The Ministry of Finance of the Directorate General of Tax (DGT) Indonesia responded to this in 2013 by creating a VAT administrative technology system called the Electronic Tax Invoice (e-Faktur). This study aims to determine the administration of Indonesian e-Faktur by looking at the Australian e-invoice as a benchmark and to find out the problems of e-Faktur in Indonesia after implementation. This research method is a qualitative method with techniques in the form of literature studies and in-depth interviews with informants. The results of this study are that the e-Faktur of the system in Indonesia is different from the understanding of the existing e-invoicing in the literature and the Australian state. Australian e-invoicing system neglects sending data in the form of digital data (PDF) and sending via email. E-Faktur was found to still have problems after its application such as access which was always problematic because of the network, the insecurity of VAT data, and the costs that still arise due to the application e-Faktur such as the still printing of documents and inefficiency. The conclusion from this study is that there are still fundamental differences between the administration of Indonesian and Australian e-invoice.]]>
<![CDATA[Implementation of Billboard Tax Policy in the City of Bandung ]]>
<![CDATA[Dian Permata Puspita]]>;
<![CDATA[Mas Halimah]]>;
<![CDATA[Hilman Abdul Halim]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 4, No 1 (2020): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v4i1.28417
<![CDATA[This study was titled "Implementation of Billboard Tax Policy in the City of Bandung". This study was backed by the writer's interest in seeing the phenomenon of unachieved billboard tax revenue targets for the past few years, even the realization is below 11% of the target that was set in the City of Bandung. The purpose of this study was to find out and analyze the billboard tax policy implementation in the City of Bandung. This study applied the theory of Soren C. Winter that explains three factors that influence the process of policy implementation. This research used a qualitative research method. The results showed that the implementation of the tax policy billboard in the city of Bandung had gone well but there were still obstacles in organizational and inter-organizational behavior, caused by the lack of coordination that existed between BPPD and Satpol PP. Furthermore, the behavior of the target group was also found that there were still negative responses from billboard organizers who are looking for loopholes so they can be detached from the imposition of billboard taxes. Meanwhile, on the other aspects, it had gone well, such as the street-level bureaucrat's behavior, namely through discretion which was done by making barcodes and working fast without waiting for recommendations from other SKPD to supervise billboards that are considered to be in violation. The commitment indicators of organizational and inter-organizational behavior have gone well because employees' actions were in line with the vision and mission of the organization and the last indicator of positive response to the behavior of the target group can be seen from the support of billboard organizers to help the government supervise and remind the public to be obedient on paying taxes. ]]>
<![CDATA[The Evaluation of Policy Implementation on ASN Performance Appraisal System ]]>
<![CDATA[Shela Marlian]]>;
<![CDATA[Widya Setiabudi Sumadinata]]>;
<![CDATA[Deasy Silvya Sari]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 4, No 2 (2021): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v4i2.31048
<![CDATA[Bandung Regency Government has implemented an information technology-based State Civil Servant (ASN) Performance Appraisal System, namely: Sabilulungan Employee Performance Appraisal System (SASIKAP) since 2018. This article aims to evaluate the implementation of SASIKAP in the last three years. The author uses the theory of policy implementation evaluation from William N. Dunn and qualitative methods for data collection and analysis. The results of this evaluation find that the implementation of SASIKAP policy has been effective; efficient; good enough in achieving goals and solving problems; rational alignment, responsive to developments, and appropriate in overcoming employee performance problems in Bandung Regency Government.]]>
<![CDATA[Strategic Management Capabilities in Child Identity Card (Kartu Identitas Anak) Program in Civil Registry Service Office of Depok City ]]>
<![CDATA[Cindy Ni Nyoman Sadvaraz]]>;
<![CDATA[Zuliansyah Putra Zulkarnain]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 5, No 1 (2021): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v5i1.35486
<![CDATA[This article aims to analyze the strategic management capabilities of Population and Civil Registry Service Agency/PCRSA (Dinas Kependudukan dan Catatan Sipil/Dukcapil) of Depok City in administering the Child Identity Card/CIC National Program. Considering the scope and the high level of complexity, the Ministry of Home Affairs/MoHA picked several local governments as pilot project, and one of them is the Depok Government. This selection is inseparable from the Depok City priority program, namely Child Friendly City which has been launched one year before the CIC Program was started by MoHA in 2017. However, the CIC program could not meet the target set. To analyze these problems, this article employs the strategic management capabilities dimension. By using PCRSA of Depok City as the case study, this article explains the presence of the following strategic management capabilities: (a) the ability to manage authority indicates that the hierarchical based authority practice is not based on development of ideas and knowledge; (b) integration of system and structure is not yet achieved thoroughly across organizations of Depok City Government, instead, it is limited to PCRSA; (c) networking between PCRSA and private sector tend to be passive and is not built upon common goals and exchange of resources between actora; and (d) changes in ideas and strategic plans are still sporadic mainly due to COVID-19 pandemic, even though the need for change has appeared before the pandemic, such as the application of electronic-based services.]]>
<![CDATA[Quality of Clean Water Services for Regional Water Companies in Tangerang City ]]>
<![CDATA[Euis Damayanti]]>;
<![CDATA[Retnowati WD Tuti]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 5, No 1 (2021): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v5i1.30881
<![CDATA[The Regional Water Supply Company in Tangerang City has an obligation to carry out public service functions and prosper the community. In addition, the location of the settlement is quite far from the Regional Water Supply Company Office, causing less people to become customers. The purpose of this study was to analyze the quality of clean water service in the Tangerang Municipal Water Supply Company. The Analysis Knife used by ServQual (Service Quality) consists of five dimensions, namely Tangible, Reliability, Responsiveness, Assurance and Empathy. The research method used is descriptive with a qualitative approach. Results of the study: Tangibles: available service outlets that make it easier for the community to access Regional Drinking Water Company, and the presence of officers who come directly to the community / Pick up the ball; Responsiveness: there is clear and accurate information, responsive. Reliability: resolve complaints that come from the public quickly. Assurance: providing services ranging from explanations, being polite, adequate employee knowledge and abilities. Empathy: delivery of information to customers that are considered easy to understand and hospitality of employees in responding to complaints that come in.]]>
<![CDATA[Organizational Capacity of Cianjur Main Rice Seeds Development ]]>
<![CDATA[Mohammad Iqbal]]>;
<![CDATA[Ryta Mirna]]>;
<![CDATA[Elisa Susanti]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 5, No 1 (2021): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v5i1.34240
<![CDATA[The increasing number of people causes the need for food to increase so that the need for seed development so that food availability can be fulfilled this can be seen through the organizational capacity, especially in Cianjur, West Java, where this location is one of the areas in Indonesia that is used in efforts to develop parental rice seeds. The purpose of this research was to determine and analyze how the organizational capacity of developing Cianjur rice seeds was. The theory used in this research is Horton's theory of organizational capacity. This research uses qualitative research methods and is described descriptively. The results showed that the organizational capacity of the Cianjur Parental rice seed development organization still had problems such as limited resources, technology and budget, causing the program to be implemented could not be used optimally.]]>
<![CDATA[The Impact of Remuneration Policy on Increasing Lecturer’s Motivation and Performance at Universitas Padjadjaran ]]>
<![CDATA[Rheny Rheny]]>;
<![CDATA[Rd. Funny Mustikasari Elita]]>;
<![CDATA[Susie Perbawasari]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 5, No 1 (2021): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v5i1.34449
<![CDATA[The remuneration policy in the higher education institution is a manifestation of the responsibility of the management leadership in providing awards in the form of additional income with the aim of improving the performance of lecturers. The reform of the lecturer salary payment system became effective in the 2015. This paper attempts to examine the impact of remuneration policies on the motivation and performance of lecturers. This study aims to analyze the positive impact of remuneration policies in an effort to increase the motivation and performance of Padjadjaran University lecturers. This research uses descriptive qualitative method. Research data collection is done through in-depth interview techniques and literature study. Informants in this research are Padjadjaran University management leaders and staffs and Padjadjaran University lecturers. This study uses a three-step data analysis technique, which consists of the process of reducing research data, displaying data and drawing conclusions. The conclusion from this research is that the remuneration policy has a significant impact on efforts to increase the motivation and performance of Padjadjaran University lecturers, with the fulfillment of both intrinsic and extrinsic factors which have a main role in efforts to increase the motivation of lecturers to always try to improve their performance.]]>
<![CDATA[Dynamic Governance Capabilities in Regional Budget Policy Formulation to Create Agile Bureaucracy During Covid-19 ]]>
<![CDATA[Rozidateno Putri Hanida]]>;
<![CDATA[Bimbi Irawan]]>;
<![CDATA[Fachrur Rozi]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 5, No 1 (2021): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v5i1.34117
<![CDATA[This pandemic period is the most difficult period for local governments, especially the pandemic has been going on for almost one fiscal year. The sudden arrival of the pandemic has forced the government to do budget refocusing. This study specifically wants to describe the dynamic governance capabilities of local governments in formulating regional budget policies during the pandemic or after the Covid-19 outbreak ends, so that in the future fiscal year, agile bureaucracy will be built in the regions. Another objective of this study is to describe the fundamental problems that occur in the budget formulation process and offer guidance related to how to solve problems in the budget preparation cycle for the 2021 fiscal year. The focus of the study is on the process of making budgeting policies in the regions, not on fiscal policies. This study uses a qualitative descriptive method, with data sources entirely obtained through secondary sources, so that this study can be called a literature research. The results of this study found that within the framework of thinking a head, local governments must be able to applicate using existing budgetary flexibility and exceptional spending procedures to fund first, so that the programs and activities to be carried out can be more flexible. Another thing that was found was the accelerating revision of regional finance regulation to secure a budget for the response through. During this pandemic, local governments continue to carry out planned programs and activities, so that regional budget absorption can be achieved and the economic life of the community can continue to develop.]]>
<![CDATA[Implementation of Government Performance Accountability System (SAKIP) in Indonesian Local Government (Case of Regional Development Planning Board of Sukabumi Regency) ]]>
<![CDATA[Tomi Setianto]]>;
<![CDATA[Sinta Ningrum]]>;
<![CDATA[Didin Muhafidin]]>
<![CDATA[ Jurnal Manajemen Pelayanan Publik Vol 5, No 1 (2021): Jurnal Manajemen Pelayanan Publik ]]>
Publisher : <![CDATA[Universitas Padjadjaran ]]>
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DOI: 10.24198/jmpp.v5i1.34738
<![CDATA[The use of performance measurement system in the public sector (PMS) has become a panacea in addressing an inefficient bureaucracy that fails to meet the citizen satisfaction by its lethargic service delivery. It has introduced a way for public managers to better generate outcome policy into a concrete-measurable actions. While many countries already demonstrates the benefit of using the system, Indonesia remain struggle in implementing the ideal of performance management particularly in the context of local government that usually lacking of adequate capacity and sources. Despite the continuous support by central government, the diverse of socio-environmental context hinder local government to fully implements of SAKIP. This paper sought to portray the implementation and challenges that is faced by one local government agencies in Sukabumi, West Java Indonesia in implementing Indonesian public performance management system (SAKIP). This paper is using qualitative approach by conducting structured interview to key informants. The results showed that organizational variables have been able to accommodate the implementation of SAKIP policy through units formed specifically in organizational structure and governance regulations, organizational interpretation variables are still necessary to improve the dissemination of policy information to all levels of employees, application variables where the implementation of policies are still experiencing constraints, especially in planning and evaluation, as well as a lack of specific strategies in improving organizational performance. This paper reinforces the results of previous studies related with performance management system in Indonesian local government that its implementation has not been yet showing their best result.]]>
