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Dewi Rahmawaty Isa
Universitas Negeri Gorontalo
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Journal : ESTIMASI: Journal of Statistics and Its Application

 1 
Penerapan Metode Kano, Customer Satisfaction Index dan Quality Function Deployment dalam Menganalisis Kepuasan Mahasiswa Terhadap Penerapan MB-KM Usman, Sri Adiningsi B.; Isa, Dewi Rahmawaty; Nuha, Agusyarif Rezka
ESTIMASI: Journal of Statistics and Its Application Vol. 5, No. 1, Januari, 2024 : Estimasi
Publisher : Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20956/ejsa.v5i1.26740

Abstract

The implementation of the MB-KM program in Higher Education has a variety of obstacles based on points of view. Internship is a form of implementing the MB-KM program which involves students as executors of the program. This study aims to analyze student satisfaction with the implementation of MB-KM using the Kano method, Customer Satisfaction Index (CSI) and Quality Function Deployment (QFD). The Kano method aims to categorize variable attributes, the CSI method to calculate the overall level of satisfaction and the QFD to determine priority attribute improvements. Kano's results show that 5 attributes are in quadrant A, 30 attributes are in quadrant O, 5 attributes are in quadrant I and 13 attributes are in quadrant M. The results of the analysis of the Customer Satisfaction Index are 87.57% meaning students are "very satisfied". The final result of the HOQ attribute that is the priority is attribute .
Co-Authors Abdul Wahab Abdullah Agusyarif Rezka Nuha Asriadi Asriadi Asriadi Bertu Rianto Takaendengan Bilondatu, Rosna Ningsih Brahim, Annisa Maharani Bukoting, Nitrawati D Une, Putri Mutia Dita, Alvia Djikilo, Fadila A Hamani, Mohamad Taufik Hanifa Hasan S. Panigoro Hendro Budi Santoso Hulukati, Evi P. Hutagalung, Ronal Iman, Rivo Syahputra Ismail Djakaria Isran K Hasan Ivan Taslim Jufrin Jufrin Kadir, Ervina Kartin Usman Khairiah, Laelatul Kudo, Syafri Yandi La Ode Nashar Lailany Yahya LIHAWA, SRIRAPI H Mahmud, Sri Lestari Majid Majid Majid, Majid Mamonto, Putri Yanti Modeong, Fakhira Moh. Wahyu Warolemba Mootalu, Nurnaningsi Muliling, Restika Oktavia NISKY IMANSYAH YAHYA Novianita Achmad Nur Fajriani Podungge Nur, Sholihin P. Nurma, Nurhayati Hasim Nursiya Bito Nurwan Nurwan Nurwan, Nurwan Permana, Aang Panji Perry Zakaria Putri, Dewi Tarisa Rahasia, Zulaiha Rahasia, Zulaiha Rahman, Yulinar RAHMAWATY AHMAD Resmawan Resmawan Rizky Amalia Y Lamaka Ronal Hutagalung Rosiana Jupri Salmun K. Nasib Sauwera, Arpina Siti Zakiah Sofyan Nuna Suaib, Angki Sumarno Ismail Sunarty Suly Eraku Suparman M Ismail Syamsu Qomar Badu Tedy Machmud Usman, Rahmat Setiawan Usman, Rina Nandrawati Usman, Sri Adiningsi B. Winni A. Pakaya Yamin Ismail