Garuda - Garba Rujukan Digital

Computer-Based Archive Management at the West Java Regional Customs Office Fallya Nurfaiza Rahman; Muhammad Taufiq
TGO Journal of Community Development Vol. 2 No. 2 (2024): July - December
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/jcd.v2i2.372

Effective archive management is a cornerstone of good governance, serving as the collective memory and legal accountability framework for state institutions. This community service project aims to modernize the archival system at the West Java Customs Regional Office by transitioning from conventional manual methods to a robust computer-based management system. The initiative is strategically aligned with the Indonesian National Work Competency Standard (SKKNI) No. 39 of 2019, specifically unit O.84ARS00.066.1 regarding computer-based archive storage. The implementation methodology followed a systematic three-stage approach: a preparation stage involving in-depth needs analysis and resource mobilization; an implementation stage encompassing intensive technical training and the deployment of the Nadine and Satu Kemenkeu digital ecosystems; and an evaluation stage to measure system performance and user satisfaction. The theoretical framework of this project incorporates recent literature on digital transformation, highlighting that service quality and system reliability are primary determinants of public trust in e-government ecosystems. Furthermore, the study acknowledges that technical innovation must be balanced with high Public Service Motivation (PSM), as proactive work behavior among archivists is the ultimate catalyst for successful administrative reform. Results indicate a significant transformation in operational efficiency; document retrieval times were reduced from hours to seconds, and the risks associated with physical data degradation were effectively mitigated through centralized data centers and encrypted security protocols. Moreover, the systematic sorting and lifecycle management of trade facility documents, such as KITE and sub-contract approvals, ensured legal compliance and optimized storage resources. This project concludes that the synergy between advanced digital infrastructure and competent, motivated human resources is essential for achieving sustainable, transparent, and accountable public service delivery in the modern era.

Community Service through Impactful Internship: Enhancing Administrative Governance and Human Resource Development in State-Owned Enterprises Anggressya Octaviana Nur Rahayu; Hafid Aditya Pradesa; Muhammad Taufiq
TGO Journal of Community Development Vol. 3 No. 2 (2025): July - December
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/jcd.v3i2.398

This article presents a comprehensive community service implementation contextualized through an "impactful internship" (magang berdampak) model, seamlessly integrating academic institutional contributions with industrial operational needs at PT XYZ (Persero). The program directly addresses critical organizational challenges by bridging higher education competencies with real-world administrative governance and human resource management within the enterprise's Human Capital Management Division. Utilizing a qualitative descriptive methodology structured around the Indonesian National Work Competency Standards (SKKNI) Number 109 of 2024, the community service activities encompass rigorous preparation, direct operational execution, and continuous evaluation stages. The findings demonstrate that embedding students into strategic state-owned enterprises significantly optimizes administrative workflows, digital archiving security, and the execution of vocational student management and employee training programs. Furthermore, the initiative effectively mitigates chronic administrative bottlenecks caused by high-volume workflows and strict defense-industry compliance protocols. Ultimately, this collaborative model serves as a powerful mutual catalyst, enhancing organizational efficiency and institutional capacity while fostering professional resilience, civic responsibility, and practical readiness among public administration students.

Conceptual Model of Collaborative Planning for Stunting Intervention in the Perspective of Sustainable Development Goals (SDGs) Muhamad Taufiq; Muhamad Nur Afandi; Nor Suzylah Sohaimi
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 22 No. 2 (2025): December 2025
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v22i2.1430

This paper proposes a conceptual model of collaborative planning for stunting intervention in the region. The study of stunting intervention is crucial because it is categorized as a global issue. The purpose of this study is to describe the collaboration process and develop a conceptual model of collaborative planning. The approach used in this study is a qualitative approach with Soft Systems Methodology (SSM) analysis tools to develop a conceptual model of collaborative planning. Data collection was conducted through semi-structured interviews, focus group discussions (FGDs), observations, and document studies. The results of the study are a conceptual model of collaborative planning as a solution for stunting intervention to determine the objectives and programs to be implemented by the regional government. Through the stages of this model, a collaborative process can be carried out with stakeholders. Environmental adaptation is needed to ensure the implementation of the conceptual model of collaborative planning runs smoothly. In other aspects, the socio-cultural diversity of the community has the potential to influence the collaborative process in collaborative planning.

Conceptual Model of Collaborative Planning for Stunting Intervention in the Perspective of Sustainable Development Goals (SDGs) Muhamad Taufiq; Muhamad Nur Afandi; Nor Suzylah Sohaimi
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 22 No. 2 (2025): December 2025
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v22i2.1430

This paper proposes a conceptual model of collaborative planning for stunting intervention in the region. The study of stunting intervention is crucial because it is categorized as a global issue. The purpose of this study is to describe the collaboration process and develop a conceptual model of collaborative planning. The approach used in this study is a qualitative approach with Soft Systems Methodology (SSM) analysis tools to develop a conceptual model of collaborative planning. Data collection was conducted through semi-structured interviews, focus group discussions (FGDs), observations, and document studies. The results of the study are a conceptual model of collaborative planning as a solution for stunting intervention to determine the objectives and programs to be implemented by the regional government. Through the stages of this model, a collaborative process can be carried out with stakeholders. Environmental adaptation is needed to ensure the implementation of the conceptual model of collaborative planning runs smoothly. In other aspects, the socio-cultural diversity of the community has the potential to influence the collaborative process in collaborative planning.

Collaborative Governance and Effectiveness of Vocational Training and Graduate Job Placement: An Ansell and Gash Perspective Darmawansyah; Nurliah Nurdin; Muhammad Taufiq; R Luki Karunia
Jurnal Ketenagakerjaan Vol 21 No 1 (2026)
Publisher : Pusat Pengembangan Kebijakan Ketenagakerjaan Kementerian Ketenagakerjaan Republik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47198/jnaker.v21i1.712

Vocational training in Indonesia, specifically at the Vocational Training and Productivity Center (VPTC) in Samarinda and Makassar, continues to struggle with suboptimal graduate employability. This research identifies a critical disconnect between institutional training and industrial demand, rooted in fragmented multi-stakeholder collaboration. Using the Ansell and Gash (2008) Collaborative Governance framework, this study analyzes the governance dynamics hindering effective job placement. Employing a qualitative multi-site case study approach—comprising document analysis, Focus Group Discussions (FGD), and field observations—the findings reveal a "cycle of collaborative dysfunction." The starting conditions are characterized by structural power imbalances, while the collaborative process remains largely ceremonial, failing to foster the strategic trust and shared understanding necessary for curriculum co-creation. Consequently, intermediate outcomes, such as synchronized industry-needs assessment and robust placement networks, remain unachieved. This study underscores the urgent need for institutional reform, including the formalization of Standard Operating Procedures (SOPs) for industry partnerships and the professionalization of Public Employment Services (PES). These measures are vital to transitioning from administrative compliance to a demand-driven vocational ecosystem.

Public Organization Performance Evaluation Using the Balanced Scorecard Muhammad Taufiq; Giska Nur Aziza
Relasi : Jurnal Ekonomi Vol 20 No 2 (2024)
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v20i2.1959

Performance measurement evaluation is essential for driving continuous improvement in public sector organizations. This study addresses recurring issues at the Bandung City Regional Revenue Agency (UPT PPD Central Bandung Region), which has experienced a continuous decline in PBB tax realization alongside a shortage of human resources. If left unaddressed, these issues will permanently degrade public service quality. To evaluate performance comprehensively, this study implements the Balanced Scorecard (BSC) method by analyzing Key Performance Indicators across both financial and non-financial dimensions. The research adopts a descriptive quantitative approach, utilizing both primary and secondary data sources. The results indicate that the overall performance of the UPT PPD Central Bandung Region using the BSC framework is in good standing, achieving a total score of 85.42%, which places the organization in the green level category. In detail, the customer perspective achieved the highest performance value at 30.44%, reflecting high taxpayer satisfaction. This is followed by the financial perspective at 22.43%. Furthermore, the internal business process perspective scored 12.79%, showcasing effective innovations that accelerate service delivery. Finally, the learning and growth perspective scored 19.74%, indicated by high employee satisfaction and strong expertise in their fields. This balanced scorecard evaluation confirms that despite structural challenges, the agency maintains a highly commendable quality of service.

Gender Differences in Work-Family Conflict: Case of Public Officers in East Java in Post Covid-19 Muhammad Taufiq; Nur Hidayati
Relasi : Jurnal Ekonomi Vol 18 No 2 (2022)
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v18i2.1943

The COVID-19 pandemic has fundamentally reshaped the work-life interface, forcing public sectors to adopt remote and hybrid work models that blur the boundaries between professional and domestic spheres. This study examines the prevalence and gendered dynamics of Work-Family Conflict (WFC) among public officers in East Java, Indonesia, during the post-pandemic transition. Utilizing a quantitative cross-sectional design, data were collected from 179 public officers (117 males and 62 females) through a purposive online survey conducted between January and February 2022. The research employed a reversed-coded Likert scale to measure WFC, where lower scores indicate higher levels of conflict. Results from the Independent Sample T-test reveal that both male (M = 2.44) and female (M = 2.37) officers experience high levels of conflict, with no statistically significant difference in overall intensity (p = 0.540). However, Confirmatory Factor Analysis (CFA) indicates divergent internal manifestations: male officers’ conflict is primarily driven by behavioral constraints and the limitation of family activities (loading = 0.792), while female officers experience significantly higher cognitive spillover, characterized by persistent work-related thoughts during domestic time (loading = 0.734). These findings suggest that while the structural pressures of public service impose a universal burden, the psychological experience of conflict remains gendered. This study highlights the urgent need for nuanced organizational policies, such as "the right to disconnect" and enhanced schedule autonomy, to mitigate long-term burnout and sustain public service efficiency in the "new normal" era.

Tinjauan Kritis Atas Implementasi Manajemen Risiko Pada Organisasi Publik Muhammad Taufiq; Hafid Aditya Pradesa
Relasi : Jurnal Ekonomi Vol 19 No 2 (2023)
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v19i2.1944

Penelitian ini bertujuan untuk meninjau kembali implementasi manajemen risiko pada organisasi publik melalui analisis perbandingan antara standar internasional ISO 31000:2018 dan regulasi domestik PP No. 60 Tahun 2008. Menggunakan pendekatan kualitatif deskriptif dengan analisis komparatif dokumen, penelitian ini mengeksplorasi transformasi peran manajemen risiko di lingkungan Kementerian Keuangan Indonesia sebagai pelopor sektor publik. Hasil analisis menunjukkan bahwa meskipun regulasi nasional menekankan aspek kepatuhan legal dan akuntabilitas, pengadopsian standar global memberikan fleksibilitas teknis yang diperlukan untuk memperkuat efektivitas organisasi. Terjadi pergeseran paradigma dari manajemen risiko sebagai alat kontrol administratif menjadi penunjang kinerja strategis dan safety net dalam pengambilan keputusan. Temuan penelitian mengungkap bahwa upaya integrasi kedua instrumen ini melalui pendekatan Enterprise Risk Management (ERM) dan penguatan budaya risiko secara kolektif merupakan kunci keberhasilan mitigasi risiko di sektor publik. Penelitian ini merekomendasikan perlunya sinkronisasi berkelanjutan antara kebijakan nasional dan praktik terbaik global guna menghadapi kompleksitas tata kelola pemerintahan modern.

The Pivotal Dimensions of Employee Job Satisfaction in Fostering Organizational Commitment at the Medan City Tourism Agency Muhammad Taufiq; Hasrudy Tanjung
ABM: International Journal of Administration, Business and Management Vol 4 No 2 (2022)
Publisher : LPPM Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v4i2.1961

This research examines the multidimensional structural relationship between job satisfaction and organizational commitment among employees at the Medan Tourism Agency, North Sumatra. Utilizing a quantitative approach with a correlational design, data were gathered through a purposive sampling technique, resulting in 55 valid respondents who are civil servants and contract employees with a minimum of one year of tenure. Data collection was carried out intensively over one month using structured questionnaires. The collected data were analyzed using multiple linear regression analysis. The result reveals that all job satisfaction dimensions collectively exert a significant effect on organizational commitment, explaining 28.8% of the total variance. However, the partial analysis unveils a unique single-path significance phenomenon; only satisfaction with the work itself demonstrates a positive and significant effect on organizational commitment. Conversely, extrinsic factors such as pay, supervision, co-workers, and promotion opportunities show no significant effects, acting merely as hygiene factors. These findings theoretically reinforce Herzberg’s Two-Factor Theory within public bureaucracy, demonstrating that intrinsic job content drives deeper institutional loyalty than job context. Practically, the management should focus on job enrichment strategies, creative autonomy, and enhancing supervisory support to sustain and optimize long-term organizational commitment.

Factor Analysis of Healthcare Service Quality Among General Hospital Outpatients in Purworejo Muhammad Taufiq
ABM: International Journal of Administration, Business and Management Vol 4 No 1 (2022)
Publisher : LPPM Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/abm.v4i2.1960

This study evaluates the dimensions of healthcare service quality in hospital settings and identifies the critical structural factors that define patient-perceived quality. Utilizing a quantitative survey approach, data were collected from health consumers and analyzed using First-Order and Second-Order Confirmatory Factor Analysis (CFA). The structural framework evaluated six core dimensions: Tangibles, Reliability, Responsiveness, Assurance, Empathy, and Access and Coverage. The Second-Order CFA results revealed that not all theoretical dimensions significantly contribute to the overarching construct of healthcare quality. Based on the statistical cut-off values for loading factors and sampling adequacy, Reliability and Tangibles emerged as the most critical, dominant, and statistically significant dimensions driving the structural model, followed by Assurance. Conversely, Responsiveness, Empathy, and Access and Coverage failed to meet the empirical significance thresholds due to low loading factors or negative coefficients. Interestingly, a research paradox was identified: while descriptive data showed that patients highly praised the empathetic care and low costs, these dimensions lacked discriminant power due to highly homogenous positive scores. In contrast, Reliability—the most critical structural determinant—recorded the lowest average performance score among all variables, specifically regarding staff professionalism and cost consistency. Consequently, this study concludes that strategic quality improvement in healthcare facilities should shift from generic courtesy or cost-reductions toward rigorous structural reforms in operational reliability, staff competency, and the continuous modernization of physical medical infrastructure.

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