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All Journal Jurnal Berkala Kesehatan Adi Widya : Jurnal Pengabdian Masyarakat Jurnal Kesehatan Medika Saintika Media Ilmu Kesehatan Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Kreativitas PKM Public Health Perspective Journal JAIM (Jurnal Abdi Masyarakat) J-Kesmas: Jurnal Kesehatan Masyarakat (Indonesian Journal of Public Health) An-Nadaa: Jurnal Kesehatan Masyarakat BERNAS: Jurnal Pengabdian Kepada Masyarakat BEMAS: Jurnal Bermasyarakat Indonesian Journal of Health Community Jurnal Abdi Masyarakat Indonesia Society: Jurnal Pengabdian Masyarakat Journal of Baja Health Science Termometer: Jurnal Ilmiah Ilmu Kesehatan Dan Kedokteran JURNAL PENGABDIAN MASYARAKAT AKADEMISI BULLET : Jurnal Multidisiplin Ilmu AMMA : Jurnal Pengabdian Masyarakat FASKES : Jurnal Farmasi, Kesehatan, dan Sains MANGGALI Alamtana
Nur Siti Marchamah, Dwi
Universitas Ivet
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Analisis Kualitas Pelayanan Kesehatan Terhadap Survei Kepuasan Masyarakat (SKM) Di Poli KIA Puskesmas X Demak Putri Sima Pratiwi; Dwi Nur Siti Marchamah; Arumsari , Wahyuni
FASKES : Jurnal Farmasi, Kesehatan, dan Sains Vol. 1 No. 2 (2023): Bulan November 2023 Faskes : Jurnal Farmasi, Kesehatan dan Sains
Publisher : Program Studi Farmasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32665/faskes.v1i3.2283

Abstract

Latar belakang: Pelayanan kesehatan di Poli Kesehatan Ibu dan Anak Puskesmas X Demak belum memenuhi harapan masyarakat. Tujuan: Penelitian untuk menganalisis kualitas pelayanan kesehatan terhadap survei kepuasan masyarakat. Metode: Penelitian kuantitatif analitik dengan cross sectional. Jumlah sampel 100 responden dipilih secara accidental sampling. Pengumpulan data menggunakan pedoman survei kepuasan masyarakat yang terdiri dari sembilan indikator. Uji korelasi menggunakan Pearson Product Moment. Hasil: Tidak ada hubungan antara kualitas pelayanan berdasarkan  dimensi tangibles terhadap survei kepuasan masyarakat dengan nilai sig. 0,053 > 0,05. Ada hubungan antara kualitas pelayanan berdasarkan dimensi reliability terhadap survei kepuasan masyarakat dengan nilai sig. 0,000> 0,05. Ada hubungan antara kualitas pelayanan berdasarkan dimensi responsiveness terhadap survei kepuasan masyarakat dengan nilai sig. 0,000> 0,05. Ada hubungan antara kualitas pelayanan berdasarkan dimensi assurance terhadap survei kepuasan masyarakat dengan nilai sig. 0,000 > 0,05. Ada hubungan antara kualitas pelayanan berdasarkan dimensi empathy terhadap survei kepuasan masyarakat dengan nilai sig. 0,000 > 0,05. Simpulan dan saran: Tingkat kualitas pelayanan kesehatan terhadap survei kepuasan masyarakat yang diberikan berada pada kategori “Baik” dengan jumlah nilai konversi sembilan indikator survei kepuasan masyarakat adalah 65,75. Perlu diadakan survei indeks survei kepuasan masyarakat secara berkala di Puskesmas X Demak Kabupaten Demak
Edukasi Mental Health Awareness melalui Screening Kesehatan pada Gen Z sebagai Upaya Promotif Lestari, Catur Retno; Marchamah, Dwi Nur Siti; Dewi, Restu Ayu Eka Pustika; Rachmadani, Almira Nathania
Jurnal Kreativitas Pengabdian Kepada Masyarakat (PKM) Vol 8, No 1 (2025): Volume 8 No 1 (2025)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkpm.v8i1.17765

Abstract

ABSTRAK Remaja merupakan suatu tahap perkembangan yang sangat rentan mengalami permasalahan. Permasalahan ini dapat memengaruhi mental health remaja. Edukasi diperlukan untuk bisa mendeteksi secara dini masalah mental health, sehingga dapat mengetahui tindakan yang akan diambil ketika remaja mengalami masalah mental health. Berupa ceramah, diskusi, tanya jawab, dan mental health screening menggunakan kuesioner Self Reporting Questionnaire (SRQ  20) yang diberikan pada saat pretest dan postest. Peserta dalam kegiatan ini adalah siswa di SMK Kesehatan Darussalam. Pengujian secara statistik untuk mengetahui pengaruh sebelum dan sesudah dilakukan edukasi kesehatan tentang mental health awareness. Kegiatan pengabdian kepada masyarakat ini mengindikasikan seseorang mengalami gejala mental health. Remaja antusias untuk mengajukan pertanyaan terkait dengan proses terjadinya gangguan mental health dan cara melakukan deteksi dini. Edukasi kesehatan tentang mental health awareness sebelum dan sesudah kegiatan berpengaruh terhadap pengetahuan remaja. Pencegahan mental health di sekolah dapat dilakukan dengan memberikan upaya promotif, pemantauan dan intervensi lebih lanjut bekerjasama dengan berbagai lintas program dan lintas sektor terkait. Kata Kunci: Awareness, Mental Health, Promotif, Screening  ABSTRACT Adolescence is a stage of development that is very vulnerable to experiencing problems. This problem can affect teenagers mental health. Education is needed to be able to detect mental health problems early so that we can know what actions to take when teenagers experience mental health problems. In the form of lectures, discussions, questions and answers, and mental health screening using the Self Reporting Questionnaire (SRQ 20) questionnaire given at pretest and posttest. Participants in this activity were students at the SMK Kesehatan Darussalam. Statistical testing to determine the effect before and after health education regarding mental health awareness. This community service activity indicates that someone is experiencing mental health symptoms. Teenagers are enthusiastic about asking questions related to the process of mental health disorders and how to carry out early detection. Health education about mental health awareness before and after activities influences teenagers knowledge. Prevention of mental health in schools can be done by providing further promotive, monitoring, and intervention efforts in collaboration with various related programs and sectors. Keywords: Awareness, Mental Health, Promotive, Screening
Mentoring for the Competition: Implementation of Seven Dimensions of Resilient Elderly in Elderly Activity Groups in Lamper Krajan Area Pustika Dewi, Restu Ayu Eka; Arumsari, Wahyuni; Siti Marchamah, Dwi Nur
Society : Jurnal Pengabdian Masyarakat Vol 4, No 1 (2025): Januari
Publisher : Edumedia Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55824/jpm.v4i1.505

Abstract

Aging is a natural process experienced by all living beings, including humans. As people age, they often experience a decline in cognitive and physiological functions. This decline increases the risk of degenerative diseases such as hypertension, diabetes, and cancer, which can significantly impact the quality of life and productivity of the elderly. The concept of the Seven Dimensions of Resilient Elderly serves as a framework to enhance the quality of life and promote more productive living for the elderly. By implementing the Seven Dimensions of Resilient Elderly, the quality of life for older adults can be significantly enhanced, enabling them to lead more productive lives. The objective of this community service initiative is to mentor the volunteers of the Elderly Family Development Group, known as "Bina Keluarga Lansia Mawar (BKL Mawar)” in Lamper Krajan as they prepare to participate in the city-wide competition in Semarang. However, the program faced challenges, including the volunteers' limited understanding of the Seven Dimensions of Resilient Elderly and low levels of community participation in activities organized by BKL Mawar RW 02. The mentoring activities were conducted between April and May 2024, beginning with an analysis of existing issues and discussions to identify priority activities. Subsequent mentoring sessions focused on the practical implementation of the Seven Dimensions of Resilient Elderly within BKL Mawar's programs. The program's outcomes demonstrated significant improvements in the volunteers' understanding of the Seven Dimensions of Resilient Elderly and their application in activities. This enhanced understanding contributed to improving the quality of life for the elderly in RW 02 Lamper Krajan, Lamper Lor, South Semarang, and increased the group's overall preparedness for the competition.
Evaluasi Manajemen Logistik Alat Kesehatan Di Puskesmas X Kabupaten Tegal Sekawanie, Denayu; Arumsari, Wahyuni; Marchamah, Dwi Nur Siti
Indonesian Journal of Health Community Vol 6 No 1 (2025): Volume 6 Nomor 1 Tahun 2025
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v6i1.3389

Abstract

Special officers who manage medical devices delegate their duties in each area so that the officers do not know which devices are still functioning or not, and officers are still concurrently with other duties concurrently. The study aims to determine the logistics management of medical devices at Community Health Center X, Tegal Regency. The study used a qualitative method with seven informants, including the general administration section and holders of facilities, infrastructure, and medical device applications, technical officers, laboratory sections, dental and oral sections, delivery rooms, financial holders, and the head of administration. Data collection was carried out using observation, interviews, and documentation methods. The results of the study showed that there were still obstacles 46% for facilities and infrastructure, and 14% for medical devices. Human resources managing medical device logistics were mostly still concurrently held by general administration officers. The use of medical devices at Community Health Center X, Tegal Regency, has been running well, but for maintenance, there is no special officer tasked with maintaining equipment with routine checks. It is hoped that future researchers can conduct more in-depth research to obtain supporting data and avoid gaps during interviews.
Hubungan Mutu Pelayanan Kesehatan Terhadap Kepuasan Pasien JKN Poli Penyakit Dalam di Rumah Sakit X Kota Semarang Putri, Rita Amelia; Arumsari, Wahyuni; Marchamah, Dwi Nur Siti
Indonesian Journal of Health Community Vol 6 No 1 (2025): Volume 6 Nomor 1 Tahun 2025
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v6i1.3490

Abstract

Mutu pelayanan kesehatan merupakan alat ukur yang digunakan untuk menilai pemenuhan kebutuhan serta harapan pasien dalam menerima pelayanan kesehatan. Penelitian ini untuk mengetahui mutu pelayanan kesehatan terhadap kepuasan pasien JKN poli penyakit dalam. Teknik pengambilan sampel menggunakan purposive sampling yaitu sebanyak 100 responden. Hasil penelitian pada dimensi efektif 70 responden menyatakan rumah sakit sudah efektif, dimensi efisien 58 responden menyatakan petugas sudah efisien, dimensi dapat diakses 75 responden menyatakan rumah sakit dapat diakases, dimensi berfokus pada pasien 81 responden petugas berfokus pada pasien, dimensi adil 78 responden menyatakan petugas bersikap adil, dimensi aman 61 responden menyatakan rumah sakit aman dan dimensi kepuasan pasien 58 responden menyatakan puas terhadap pelayanan rumah sakit. Uji normalitas menggunakan uji kolmogorov-smirnov menunjukan data terdistribusi tidak normal dengan signifikasi < 0,05 yaitu 0,000. Hasil penelitian ini menggunakan uji chi-square dengan hasil tidak ada hubungan antara variabel efektif (p=0,0289), efisien (p=0,577), berfokus pada pasien (p=0,297), adil (p=0,066), aman (p=0,566) terhadap kepuasan pasien pasien JKN. Dan tidak ada hubungan antara variabel dapat diakses (p=0,035) terhadap kepuasan pasien JKN. Rumah sakit diharapkan dapat meningkatkan pelayanan kesehatan dan dapat memberikan pelayanan tanpa membedakan jenis asuransi yang pasien gunakan. Abstract ____________________________________________________________ The quality of health services is measuring tool used to assess patient needs and expectations in receiving health services. This research is determine mutual health services on satisfaction of JKN poly internal medicine patients. Sampling technique used purposive sampling 100 respondents. Research on effective dimension 70 respondents stated that hospital was effective, efficient dimension 58 respondents stated that staff were efficient, accessible dimension 75 respondents stated that hospital was accessible, patient-focused dimension 81 respondents stated that staff focused on patients, fair dimension 78 respondents stated that staff looks fair, safe dimension 61 respondents hospital was safe and patient satisfaction dimension 58 respondents they were satisfied with hospital services. The normality test using Kolmogorov-Smirnov that data is not normally distributed with a significance of <0.05, namely 0.000. Results of study used chi-square test there was no relationship between variables effective (p=0.0289), efficient (p=0.577), focused on patients (p=0.297), fair (p=0.066), safe (p =0.566) patient satisfaction of JKN patients. And there is no relationship between accessible variables (p=0.035) and JKN patient satisfaction. Hospitals are expected to be able improve health services and be able to provide services without distinguishing type of insurance used by patients.
Hubungan Komunikasi Efektif Pada Staff Front Office Di Bagian Pendaftaran Dengan Kepuasan Pasien Rawat Jalan Di X Hospitals Balikpapan Chrisdayanti, Mitha; Marchamah, Dwi Nur Siti; Arumsari, Wahyuni
Indonesian Journal of Health Community Vol 6 No 1 (2025): Volume 6 Nomor 1 Tahun 2025
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v6i1.3491

Abstract

Communication is important for establishing relationships, especially in the healthcare industry. particularly for front office staff who are the first point of contact for patients. In March 2024, X Hospitals Balikpapan received 168 reviews with one out of five rating on Google Customer Reviews. The common complaint was the lack of communication by the front office staff. This research aims to determine the relationship between effective communication among front office staff at registration department and outpatient satisfaction at X Hospitals Balikpapan The research utilized a correlational analytic approach with a cross-sectional design, encompassing a sample of 96 outpatients out of 45,985 population at the polyclinic from April to June 2024, using a quota sampling technique. The data analysis included univariate and bivariate analysis. The results revealed that 49% of respondents perceived the communication of front office staff as effective, and 49% reported satisfaction with the services provided. The correlation analysis using Kendall's Tau-B yielded a coefficient of 0.427 with a significance value of 0.000, indicating a significant relationship between effective communication by front office staff and outpatient satisfaction. Based on these results, it is recommended that the hospital enhance front office staff's communication skills by providing training.
Hubungan Antara Kualitas Sistem dengan Kepuasan Pengguna Aplikasi Halodoc di Kota Semarang Mama, Laili Anisyah Zahrotul; Arumsari, Wahyuni; Marchamah, Dwi Nur Siti
Indonesian Journal of Health Community Vol 6 No 1 (2025): Volume 6 Nomor 1 Tahun 2025
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v6i1.3756

Abstract

Halodoc merupakan salah satu aplikasi telemedis yang populer di Indonesia, termasuk di Kota Semarang. Penelitian ini bertujuan untuk menganalisis hubungan antara kualitas sistem dengan kepuasan pengguna aplikasi halodoc di Kota Semarang. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan survei analitik dan desain cross-sectional. Sampel penelitian sebanyak 106 responden yang dipilih menggunakan teknik purposive sampling. Data dikumpulkan melalui kuesioner daring berupa google formulir dan dianalisis menggunakan uji korelasi Kendall Tau. Hasil penelitian menunjukkan bahwa mayoritas responden menilai kualitas sistem dalam kategori “cukup baik” (67,9%) dan kepuasan pengguna dalam kategori “cukup puas” (69,8%). Uji statistik menunjukkan bahwa terdapat hubungan positif yang signifikan antara kualitas sistem dengan kepuasan pengguna (koefisien korelasi 0,804; nilai p 0,000). Semakin baik kualitas sistem halodoc, maka semakin tinggi pula kepuasan pengguna. Perbaikan pada aspek keandalan sistem, keamanan, dan responsivitas layanan perlu terus dilakukan untuk meningkatkan pengalaman pengguna.
Hubungan Kualitas Pelayanan Kesehatan Dengan Kepatuhan Kunjungan Ibu Balita Di Posyandu Balita Makarti 4 Mustakim, Mustakim; Marchamah, Dwi Nur Siti
Indonesian Journal of Health Community Vol 6 No 1 (2025): Volume 6 Nomor 1 Tahun 2025
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v6i1.3344

Abstract

The importance of basic health services is because posyandu plays an important role in reducing maternal and infant mortality rates. The research aims to analyze the relationship between the quality of health services and compliance with visits by mothers of toddlers at Posyandu Balita Makarti 4. The research uses a quantitative analytical design, and correlational description with a cross-sectional design. The population includes all visits by mothers of toddlers in Sumowono, Semarang Regency, in June 2023. Sample selection used a total sample of 34 respondents. The validity test uses the product moment formula, the reliability test uses Cronbach's alpha formula, the normality test uses the Shapiro-Wilk formula, and the data is analyzed using chi-square. The research results show that the service quality of Posyandu Balita Makarti 4 is considered good. The dimensions of health service quality which include tangibles (0.003), reliability (0.01), responsiveness (0.015), assurance (0.001), and empathy (0.001) show that they have a positive and significant relationship with compliance with visits by mothers of toddlers at Posyandu Balita Makarti 4. Research suggestions emphasize the importance of improving the quality of services at Posyandu as an effective strategy to increase participation and compliance with visits by mothers of toddlers.
Sosialisasi Kelengkapan Administrasi Kesehatan dan Keselamatan Kerja (K3) pada Pekerja Proyek Bangunan Marchamah, Dwi Nur Siti; Nisa, Choyrun
Manggali Vol 2 No 2 (2022): Manggali
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/manggali.v2i2.2144

Abstract

Work accidents are accidents that occur related to work, including diseases that arise due to work relations, as well as accidents that occur on the way to and from work. The purpose of this community service is to increase the understanding of building project workers to be able to participate in BPJS Ketenagakerjaan. So that it can support the optimization program for the implementation of the Employment Social Security Program launched by the Government. The method of community service is carried out by counseling, discussion, and mentoring. As for the results of the service, it was obtained that counseling and mentoring accompanied by discussions of building project workers CV. Griya Rencana in Karanganyar Regency, has a positive impact on understanding and awareness of the completeness of occupational health and safety (K3) administration.
Peningkatan Kesadaran Donor Darah Bagi Masyarakat Sebagai Gaya Hidup Untuk Mewujudkan Generasi Sehat Marchamah, Dwi Nur Siti; Dewi, Restu Ayu Eka Pustika; Lestari, Catur Retno; Amanda, Ervina Rika
Alamtana: Jurnal Pengabdian Masyarakat UNW Mataram Vol 4 No 3 (2023): Edisi Desember 2023
Publisher : LPPM UNIVERSITAS NAHDLATUL WATHAN MATARAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51673/jaltn.v4i3.1943

Abstract

Pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kesadaran masyarakat agar turut aktif dalam pelaksanaan kegiatan donor darah sebagai gaya hidup untuk mewujudkan generasi sehat. Kegiatan dilaksanakan di Kelurahan Bendan Duwur Kecamatan Gajahmungkur Kota Semarang. Tahap pertama adalah persiapan, yaitu melakukan anamnesa identitas peserta serta skrining riwayat kesehatan melalui wawancara. Tahap kedua yaitu peserta melewati beberapa pemeriksaan karena harus memenuhi kriteria. Tahap ketiga tim Pengabdian kepada Masyarakat Universitas Ivet memberikan sosialisasi yaitu donor darah sebagai gaya hidup untuk mewujudkan generasi sehat. Tahap keempat yaitu pelaksanaan donor darah. Tahap kelima yaitu mengukur tingkat kesadaran peserta melalui kuesioner. Hasil kegiatan ini menunjukkan bahwa peserta paling banyak yaitu remaja akhir (17-25 tahun) sebanyak 44 orang (71%), lulusan dari pendidikan tingkat SMA sebanyak 51 orang (82,3%), status sebagai pelajar sebanyak 43 orang (69,4%), dan tingkat kesadaran peserta donor darah kategori sedang sebanyak 45 orang (72,6%).
Co-Authors Amanda, Ervina Rika Arumsari , Wahyuni Arumsari1, Wahyuni Ayu Eka Pustika Dewi, Restu Bidara Sukma, Cahya Catur Retno Lestari Chrisdayanti, Mitha Dewi Sri Rahayu Dewi, Restu Ayu Eka Pustika Ersalina, Fadhila Rahma Feiza Jaya Dilaga Feiza Rizqita Jayadilaga Fitra Khoirizza Galuh Ayudianningsih, Novarizki Ghina Putri Nurul Aini Hermin Diah Puspita Arum Ina Qoriah Laeli Malida Dela Sabila Lindra Anggorowati Lukman Fauzi Mama, Laili Anisyah Zahrotul Maria Sumiati Amabi Mustakim Mustakim Ningrum Tri Wahyuni Nisa, Choyrun Novita Sari Oktavianingsih Setyawulandari Pustika Dewi, Restu Ayu Eka Putri Sima Pratiwi Putri, Rita Amelia Rachmadani, Almira Nathania Rahmatika, Dena Nur Rani Tiara Desty Restu Ayu Eka Pustika Dewi Restu Ayu Eka Pustika Dewi Revalina Alya Syaharani Risas Dika Maulana Rismiyanto, Rismiyanto Rita Amelia Putri Saidatur Rohmah Sandiva Adi Pratama Sania Aly Sekawanie, Denayu Sholikatun Nikmah Sudrajat, Agus Sururim Maudlunah Tegar Aji Wicaksono Wahyu Eko Giri Kusumo Wahyuni Arumsari Wahyuni Arumsari Woro KH, Oktia Yaya Aditiya Yuliana Yuliana