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All Journal Scientific Journal of Reflection : Economic, Accounting, Management and Business Jurnal Mandiri KREATIF : Jurnal Ilmiah Prodi Manajemen Universitas Pamulang Journal of Global Business and Management Review JURNAL SeMaRaK Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat JURNAL ABDIMAS TRIDHARMA MANAJEMEN Jurnal Lokabmas Kreatif : Loyalitas Kreatifitas Abdi Masyarakat Kreatif DEDIKASI PKM International Journal of Economy, Education and Entrepreneurship (IJE3) Lensa Ilmiah: Jurnal Manajemen dan Sumberdaya Journal of Research and Publication Innovation Transforma: Jurnal Manajemen Jurnal Ilmiah Ekonomi dan Manajemen Jurnal Pengabdian kepada Masyarakat : Kreasi Mahasiswa Manajemen JUMANDIK AMANAH : Jurnal Ilmiah Ilmu Manajemen Jurnal Manajemen & Pendidikan Jurnal Konsisten Jurnal Sinergi Manajemen Progressus Humanitatis Jurnal Menara : Manajemen Sumber Daya Manusia
Tilova, Nurdinni
Universitas Pamulang
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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MENINJAU LOYALITAS NASABAH MELALUI CITRA MEREK DAN KUALITAS PELAYANAN AGEN BRILINK (Survey Pada Agen Brilink Bri Kantor Cabang Kemayoran) Tilov, Nurdinni
JURNAL SeMaRaK Vol. 4 No. 3 (2021): JURNAL SeMaRaK
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/smk.v4i3.13421

Abstract

Tujuan dari riset ini merupakan mengumpulkan perspektif nasabah guna mengkaji loyalitas nasabah pada Agen Brilink BRI Kantor Cabang Kemayoran serta memperluas ikatan antara anggapan mereka terhadap citra merk serta mutu pelayanan mereka. Riset ini memakai ilustrasi nasabah pada Agen Brilink Cabang Kemayoran dengan jumlah responden 100. Tipe informasi yang digunakan merupakan informasi primer berbentuk angket serta informasi sekunder riset pustaka, Pengolahan informasi riset memakai analisis deskriptif serta analisis SEM dengan SmartPLS. Hasil dari riset ini melaporkan kalau variabel citra merk mempengaruhi positif serta signifikan terhadap variabel loyalitas nasabah, serta variabel mutu pelayanan pula mempengaruhi positif serta signifikan terhadap variabel loyalitas nasabah. Bersumber pada nilai RSquare buat variabel loyalitas nasabah merupakan 0, 685. Perolehan nilai tersebut menarangkan kalau presentase besarnya loyalitas nasabah bisa dipaparkan oleh citra merk serta mutu pelayanan sebesar 68%.
Pengaruh Kepemimpinan Dan Disiplin Kerja Terhadap Kinerja Karyawan PT G4S Security Service Jakarta Selatan Amanda Elvia Fauziah; Nurdinni Tilova
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 4 No. 1 (2026): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v4i1.8464

Abstract

This study aims to examine the influence of leadership and work discipline on employee performance at PT  G4S Security Service, South Jakarta. The research employed a quantitative analysis method, utilizing numerical data from a total of 67 respondents, who are employees of PT  G4S Security Service, South Jakarta. The sampling method used in this study was sampling technique with the Slovin formula to determine the sample size. Data processing and analysis techniques included instrument testing, classical assumption testing, descriptive analysis, quantitative analysis, and hypothesis testing.The results show that the influence of leadership on employee performance is represented by the regression equation Y = 25.557 + 0.598 X1. Hypothesis testing indicates that the calculated tvalue is greater than the ttable value (5.440 > 1.668). Therefore, H0 is rejected and H1 is accepted, indicating a positive and significant partial effect of leadership on employee performance. Similarly, the influence of work discipline on employee performance is represented by the regression equation Y = 21.399 + 0.838 X2. Hypothesis testing results show that the calculated tvalue is greater than the ttable value (6.459 > 1.668). Thus, H0 is rejected and H2 is accepted, indicating a positive and significant partial effect of work discipline on employee performance.Furthermore, the influence of leadership and work discipline on employee performance simultaneously is represented by the regression equation Y = 12.319 + 0.380 X1 + 0.632 X2. The results of hypothesis testing show that the calculated Fvalue is greater than the Ftable value (31.241 > 2.17). Therefore, H0 is rejected and H3 is accepted, meaning that leadership and work discipline have a positive and significant simultaneous effect on employee performance at PT G4S Security Service, South Jakarta.  
PENGARUH GAYA KEPEMIMPINAN DAN KERJASAMA TIM TERHADAP KINERJA KARYAWAN PADA LATTERIA GELATO JAKRTA BARAT Misel Amelia Putri; Nurdinni Tilova
Jurnal Menara Vol. 3 No. 1 (2026): Maret 2026
Publisher : Al Hasanah Barokah Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65978/jm.v3i1.87

Abstract

This study aims to analyze the influence of Leadership Style and Teamwork on Employee Performance at Latteria Gelato, both partially and simultaneously. The research uses a descriptive quantitative method with 46 respondents selected through purposive sampling. The results of the regression analysis show that Leadership Style partially has a significant effect on Employee Performance, as indicated by the regression equation Y = 4.132 + 0.478 X1 and an R Square value of 0.612 (61.2% of the variation is explained by Leadership Style). The partial t-test for Leadership Style shows a t-count of 5.736 > t-table of 2.017 and a significance value of 0.000 < 0.05, so H₀ is rejected and Hₐ is accepted. Likewise, Teamwork also has a significant partial effect on Employee Performance, with the regression equation Y = 3.892 + 0.529 X2 and an R Square value of 0.645. The t-count for Teamwork is 6.104 > t-table and the significance value is 0.000 < 0.05, indicating H₀ is rejected and Hₐ is accepted. Simultaneously, Leadership Style and Teamwork significantly influence Employee Performance, as shown by the regression equation Y = 2.987 + 0.311 X1 + 0.402 X2 and an R Square value of 0.721. The F-test yields an F-count of 54.789 > F-table of 3.21 with a significance value of 0.000 < 0.05, confirming that H₀ is rejected and Hₐ is accepted. Thus, it can be concluded that both Leadership Style and Teamwork simultaneously have a significant effect on Employee Performance at Latteria Gelato.
Analisis Kebutuhan Pelatihan dalam Upaya Meningkatkan Kinerja Karyawan pada Cafe Ruma Coffeatery di Jakarta Selatan Dewani, Meigita; Tilova , Nurdinni
Jurnal Sinergi Manajemen Vol 3 No 1 (2026): Jurnal SINERGI Manajemen
Publisher : YBAMB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70285/pdfhbc64

Abstract

Penelitian ini bertujuan untuk menganalisis kebutuhan pelatihan dalam rangka meningkatkan kinerja karyawan pada Cafe Ruma Coffeatery di Jakarta Selatan. Pendekatan yang digunakan adalah kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan adanya kesenjangan keterampilan antara karyawan yang memiliki latar belakang di bidang food and beverage (F&B) dan yang tidak, serta kurangnya pelatihan rutin yang menyebabkan inkonsistensi dalam pelayanan. Analisis kebutuhan pelatihan dilakukan berdasarkan tiga indikator utama, yaitu analisis organisasi, analisis tugas, dan analisis individu. Berdasarkan temuan tersebut, pelatihan yang dirancang berdasarkan kebutuhan nyata karyawan dapat meningkatkan kualitas kerja, kuantitas, ketepatan waktu, efektivitas, dan komitmen karyawan terhadap pekerjaannya. Penelitian ini menyimpulkan bahwa pelatihan berbasis kebutuhan sangat penting dalam pengembangan sumber daya manusia untuk mendukung kinerja organisasi secara keseluruhan.
Pengaruh Kepuasan Kerja Dan Stres Kerja Terhadap Kinerja Karyawan Pada PT Xinghao Technology Tangerang Selatan Aura Aleyda Setiadi; Nurdinni Tilova
Jurnal Manajemen & Pendidikan [JUMANDIK] Vol 4 No 1 (2025): Jurnal Manajemen dan Pendidikan
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/5787q972

Abstract

The research in this thesis aims to analyze the influence of Job Satisfaction and Job Stress on Employee Performance at PT Xinghao Technology, South Tangerang. The method used in this study is a saturated sample with a population of 110 people, where all members of the population are used as respondents. Data collection techniques are carried out through observation and questionnaire distribution. The data obtained are analyzed using validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, correlation coefficients, determination coefficients, and hypothesis tests (t-test and F-test). The results show that Job Satisfaction has a significant effect on employee performance with a determination coefficient value of 49.7% and the hypothesis test obtained t count > t table (5.958 > 1.982). Job stress does not significantly influence employee performance, with a determination coefficient value of 18.8% and a hypothesis test of t count < t table (-1.989 < 1.982). Simultaneously, these two variables influence Employee Performance (F count > F table) with a regression equation of Y = 18.972 + 0.532X1 + 0.006X1 and a determination coefficient value of 49.7% indicating that 50.3% is influenced by other factors. This means that if there is an increase in the variables of Job Satisfaction and Job Stress, it will affect employee performance. The variable that has the most dominant influence on employee performance is the job satisfaction variable of 49.7%. The hypothesis test is obtained from the value of F count > F table (17.598 > 3.08). So it can be concluded that Job Satisfaction (X1) and Job Stress (X2) simultaneously have a significant effect on employee performance
Analisis Komunikasi dalam Meningkatkan Kinerja Karyawan pada PT Delta Inti Indonesia Bogor Metta Sheliany; Nurdinni Tilova
Progressus Humanitatis Vol 1 No 2 (2025): Progressus Humanitatis
Publisher : Yayasan Berkah Abadi Mulia Bersama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70285/kmxdz507

Abstract

Penelitian ini bertujuan untuk menganalisis peran komunikasi dalam meningkatkan kinerja karyawan pada PT Delta Inti Indonesia Bogor, perusahaan yang bergerak di bidang layanan laundry khusus rumah sakit. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan teknik wawancara mendalam terhadap (8) delapan informan, terdiri dari (2) dua key informan (HRD dan Supervisor) serta (6) enam informan (karyawan staff operasional). Untuk menjamin keabsahan data, peneliti ini juga menggunakan teknik triangulasi. Hasil penelitian menunjukkan bahwa komunikasi dua arah yang terbuka, konsisten, dan konstruktif mampu meningkatkan pemahaman tugas, membangun hubungan kerja yang lebih harmonis, serta mendorong motivasi dan rasa tanggung jawab dalam bekerja. Sebaliknya, komunikasi satu arah dan kurangnya kejelasan informasi sering menimbulkan kesalahpahaman, menurunkan efektivitas kerja, serta menghambat produktivitas. Penelitian ini memberikan kontribusi penting bagi perusahaan dalam memperbaiki sistem komunikasi internal melalui pelatihan komunikasi, forum diskusi rutin, dan evaluasi antarbagian. Dengan memperkuat aspek komunikasi internal, perusahaan diharapkan dapat menciptakan lingkungan kerja yang efektif, produktif, dan berkelanjutan.  
Pengaruh Rekrutmen dan Pelatihan terhadap Kinerja Karyawan Pada PT Pos Indonesia Cabang Tangerang Selatan Wisnu Saputro; Nurdinni Tilova
Progressus Humanitatis Vol 1 No 2 (2025): Progressus Humanitatis
Publisher : Yayasan Berkah Abadi Mulia Bersama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70285/m8rt2c34

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh rekrutmen dan pelatihan terhadap kinerja karyawan pada PT Pos Indonesia Cabang Tangerang Selatan. Objek dalam penelitian ini adalah PT Pos Indonesia Cabang Tangerang Selatan. Metode yang digunakan adalah metode kuantitatif. Populasi penelitian adalah seluruh karyawan PT Pos Indonesia Cabang Tangerang Selatan yang berjumlah 60 orang, dan teknik pengambilan sampel yang digunakan adalah sampling jenuh, di mana seluruh populasi dijadikan sampel . Data primer dikumpulkan melalui observasi dan kuesioner berskala Likert, sementara data sekunder diperoleh dari studi pustaka . Analisis data dilakukan menggunakan uji validitas, reliabilitas, uji asumsi klasik (normalitas dan heteroskedastisitas), uji korelasi, dan analisis regresi linear berganda dengan bantuan perangkat lunak SPSS 22 Hasil uji validitas dan reliabilitas menunjukkan bahwa semua instrumen penelitian valid dan reliabel. Uji asumsi klasik menunjukkan bahwa data berdistribusi normal dan tidak terdapat gejala heteroskedastisitas maupun multikolinearitas. Hasil uji korelasi parsial menunjukkan hubungan sedang antara rekrutmen dan kinerja karyawan (0,588), serta hubungan kuat antara pelatihan dan kinerja karyawan (0,784). Secara simultan, rekrutmen dan pelatihan memiliki hubungan yang kuat terhadap kinerja karyawan dengan koefisien korelasi (R) sebesar 0,786 atau 78,6%. Analisis regresi linear berganda menghasilkan persamaan Y = 13,608 + 0,116X1 + 0,600X2, menunjukkan pengaruh positif dari rekrutmen dan pelatihan terhadap kinerja karyawan. Uji hipotesis parsial (uji t) menunjukkan bahwa rekrutmen (Sig. 0,014) dan pelatihan (Sig. 0,001) berpengaruh signifikan terhadap kinerja karyawan . Uji hipotesis simultan (uji F) menunjukkan bahwa rekrutmen dan pelatihan secara bersama-sama berpengaruh positif dan signifikan terhadap kinerja karyawan (F-hitung 39,487 > F-tabel 3,12; Sig. 0,001 < 0,05).
Pengaruh Kepuasan Kerja Dan Stres Kerja Terhadap Kinerja Karyawan Pada PT Xinghao Technology Tangerang Selatan Aura Aleyda Setiadi; Nurdinni Tilova
Jurnal Manajemen & Pendidikan [JUMANDIK] Vol 4 No 1 (2025): Jurnal Manajemen dan Pendidikan
Publisher : LAP4B

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58174/5787q972

Abstract

The research in this thesis aims to analyze the influence of Job Satisfaction and Job Stress on Employee Performance at PT Xinghao Technology, South Tangerang. The method used in this study is a saturated sample with a population of 110 people, where all members of the population are used as respondents. Data collection techniques are carried out through observation and questionnaire distribution. The data obtained are analyzed using validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, correlation coefficients, determination coefficients, and hypothesis tests (t-test and F-test). The results show that Job Satisfaction has a significant effect on employee performance with a determination coefficient value of 49.7% and the hypothesis test obtained t count > t table (5.958 > 1.982). Job stress does not significantly influence employee performance, with a determination coefficient value of 18.8% and a hypothesis test of t count < t table (-1.989 < 1.982). Simultaneously, these two variables influence Employee Performance (F count > F table) with a regression equation of Y = 18.972 + 0.532X1 + 0.006X1 and a determination coefficient value of 49.7% indicating that 50.3% is influenced by other factors. This means that if there is an increase in the variables of Job Satisfaction and Job Stress, it will affect employee performance. The variable that has the most dominant influence on employee performance is the job satisfaction variable of 49.7%. The hypothesis test is obtained from the value of F count > F table (17.598 > 3.08). So it can be concluded that Job Satisfaction (X1) and Job Stress (X2) simultaneously have a significant effect on employee performance
Co-Authors Alvin Rizaldi Amanda Elvia Fauziah Amanda Putri, Merlinda Andri Priadi Aura Aleyda Setiadi AYU LESTARI Devi Putri Isnaeni Devi Putri Isnaeni Dewani, Meigita Fauziyyah Wulansari, Sadira Haliza, Nur Hendri Gunawan Hendri Gunawan Hendri Gunawan Henni Marlina Henni Marlinah Henni Marlinah Isnaeni, Devi Putri Lestari, Nadia Puji Marlinah, Henni Metta Sheliany Misel Amelia Putri Muhamad Guruh Muhamad Guruh Rismanti, Vidya Amalia Risza Putri Elburdah Sada Yusuf Suharni Rahayu Sutoro, Moh. Trihatmo, Alim Utami, Amelia Putri Tri Vega Anismadiyah Wisnu Saputro Yuliasari, Yuliasari