Garuda - Garba Rujukan Digital

PENGARUH BAURAN PEMASARAN, PERSAINGAN PASAR DAN KUALITAS LAYANAN TERHADAP KINERJA PENJUALAN MELALUI PILIHAN MINIMARKET SEBAGAI TEMPAT BERBELANJA DI SULAWESI SELATAN Andi Musniwan Kasman
JBMI (Jurnal Bisnis, Manajemen, dan Informatika) Vol. 16 No. 1 (2019): JBMI
Publisher : Department of Management FEB Unhas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/jbmi.v16i1.5115

ABSTRAK Pengembangan minimarket dewasa ini dengan kecepatan yang drastis, kecepatan ini dipacu oleh perilaku konsumen yang menjadikan suatu kebutuhan untuk memenuhi kesehariannya. Penelitian ini bertujuan untuk menganalisis (1) bauran, persaingan pasar dan kualitas layanan terhadap pilihan minimarket sebagai tempat, (2) pengaruh bauran terhadap pilihan minimarket sebagai tempat pengeluaran. Jenis penelitian ini berupa penelitian deskriptif kuantitatif yang menggunakan analisis. Data yang digunakan adalah wawancara, studi dokumentasi, dan penyebaran kuesioner. Populasi dalam penelitian ini adalah seluruh konsumen minimarket (alfamidi, indomart dan k-circle) yang ada di Sulawesi Selatan.sampling stratifikasi proporsional purposive . Data dianalisis dengan menggunakan analisis regresi linier berganda . Hasil penelitian menunjukkan bahwa variabel bauran, persaingan dan kualitas layanan sangat penting dan kuat terhadap pilihan minimarket di Sulawesi Selatan. Hasil ini membuktikan bahwa hipotesis pertama. Pengujian secara parsial, ditemukan bahwa bauran merupakan variabel yang mendominasi pilihan minimarket, hal ini menegaskan bahwa hipotesis kedua dapat diterima. Seluruh variabel bebas (bauran, persaingan, dan kualitas layanan) memiliki implikasi terhadap pilihan minimarket sebesar 42,6%, sedangkan sisanya57,4% dikeluarkan oleh sebab-sebab (variabel-variabel) di luar yang lain dalam penelitian ini. Kata kunci: Bauran Pemasaran, Persaingan Pasar, Kualitas Layanan, dan Pilihan Minimarket

Pengelolaan Arsip Aktif Menggunakan Aplikasi Surat Menyurat Elektronik Aplikasi Negara (SULTAN) di Dinas Perpustakaan dan Arsip Kabupaten Bandung Tahun 2024 Delia Putri Anggita; Nandang Alamsah Deliarnoor; Andi Kasman
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 7 No. 2 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v7i2.1298

Active archives are needed to support the administrative and bureaucratic activities of each agency, which serves as the center of memory, decision-making tools, and authentic evidence of the agency. memory, decision-making tools, and authentic evidence of the agency. institution. This study discusses active archive management using the State Application Electronic Correspondence (SULTAN) application at the Bandung Regency Library and Archives of Bandung Regency in 2024. The study This study uses qualitative methods because of several considerations, namely first, first, this method presents the nature of the relationship between the reviewer and the respondent directly; and respondents directly; and by using this method, the reviewer can balance the value patterns to be studied. patterns of values that want to be studied more deeply. The data collection techniques used data collection techniques used were observation, interviews, and document studies, which were then processed using the technique of source triangulation to review information. triangulation technique to review the information.The results showed that although this application helps in the efficiency of active archive management, there are still several obstacles that cause active archive management which includes the process of creation, management and control, as well as the process of use and maintenance to not be fully implemented according to applicable regulations. This obstacle is often caused by features in the SULTAN application that are still not in accordance with archival principles. In addition, archival human resources (HR) who do not optimize the use of applications so that there are still many archives that are still managed conventionally. Seeing the existing problems can cause the risk of hampering active archive management in the SULTAN application. This study provides recommendations to improve the efficiency of active archive management using the SULTAN application at the Bandung Regency Library and Archives Office.

Evaluasi Efisiensi Sistem Kearsipan Elektronik dalam Pengelolaan Arsip Dinamis: Studi Kasus Pada Aplikasi SRIKANDI di Institusi Pemerintah Arnetta Fairuz Azzahra; Nandang Alamsah Deliarnoor; Andi Kasman
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 7 No. 2 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v7i2.1320

This study aims to analyze the efficiency of the SRIKANDI application in managing dynamic archives in government agencies. The method used is a quantitative survey by distributing questionnaires to 100 respondents consisting of employees at various levels of office. The results of the study showed that the majority of respondents (70%) use the SRIKANDI application every day, with a high level of user satisfaction, namely 85% feeling satisfied and very satisfied. The efficiency of archive management is considered good, with an average score above 4.0 for aspects of access speed, storage space savings, and ease of collaboration. However, this study also identified several obstacles, including technical problems and lack of adequate training, with an average obstacle score reaching 3.8. These findings indicate that the SRIKANDI application plays an important role in improving the efficiency of archive management, although there is a need for improvement in terms of technical support and human resource training. This study is expected to provide recommendations for further development of the SRIKANDI application and improve the quality of archive management in government agencies.

The Influence of Customer Experience and Customer Satisfaction on Purchasing Decisions with Purchase Intention as an Intervening Variable in the My Pertamina Application Andi Musniwan Kasman; Atika Tahir
Al-Kharaj: Journal of Islamic Economic and Business Vol. 7 No. 2 (2025): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v7i2.7293

This study aims to investigate the influence of customer experience and customer satisfaction on purchasing decisions, with purchase intention as a mediating variable, focusing on the MyPertamina application for purchasing subsidized fuel in Palopo City, Indonesia. Using a quantitative design with 100 respondents selected through incidental sampling, this study used a questionnaire and analyzed the data with SmartPLS 4.1 to test the outer and inner models. The study findings revealed that customer experience directly influences purchasing decisions but does not significantly influence purchase intention, while customer satisfaction significantly influences both purchase intention and purchase decision. In addition, purchase intention strongly mediates the relationship between customer satisfaction and purchase decision but does not mediate the relationship between customer experience and purchase decision. This suggests that while user experience directly contributes to purchasing behavior, satisfaction drives intention, which then shapes actual decisions. This study provides theoretical implications by integrating behavioral models in the context of digital public services and offers practical insights for application developers and policymakers to improve service efficiency, trust, and user satisfaction. However, its limitations include focusing only on one geographic region and application, which limits the generalizability of the findings. Future research should explore comparative contexts or incorporate qualitative approaches to capture deeper user perceptions and behavioral nuances. Overall, this study enriches the understanding of consumer decision-making patterns in adopting government-supported digital platforms.

KEADILAN FISKAL DAN EKUITAS SOSIAL: PILAR DAYA SAING EKONOMI MAKRO PERDAGANGAN INTERNASIONAL Siti Sofiaturrohmah; Muhammad Rifki Rosman; Andi Kasman
Jurnal Ilmu Administrasi Negara Vol 22 No 2 (2024): JIANA: Jurnal Ilmu Administrasi Negara
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46730/jiana.v22i3.8226

Penelitian ini bertujuan untuk menganalisis aspek keadilan fiskal dan kesetaraan sosial dalam kebijakan fiskal di Indonesia serta implikasinya terhadap daya saing nasional di arena perdagangan internasional. Pendekatan yang digunakan adalah kualitatif dengan analisis data sekunder dari berbagai sumber resmi seperti Badan Pusat Statistik (BPS), kementerian terkait, dan literatur akademik. Sampel data meliputi dokumen kebijakan fiskal, laporan ekonomi, dan data perdagangan dari tahun 2019 hingga 2023. Teknik pengumpulan data meliputi studi pustaka dan analisis isi, dengan langkah-langkah analisis meliputi reduksi data, penyajian naratif, dan verifikasi melalui triangulasi sumber. Hasil penelitian menunjukkan bahwa kebijakan fiskal yang adil dan inklusif, termasuk redistribusi fiskal dan partisipasi komunitas lokal dalam pengambilan keputusan, dapat memperkuat daya saing nasional melalui peningkatan akses pasar global dan pengurangan ketimpangan sosial ekonomi. Kesimpulan utama adalah bahwa penerapan prinsip keadilan dan transparansi dalam kebijakan fiskal dapat meningkatkan daya saing ekonomi sekaligus memastikan pertumbuhan yang berkelanjutan dan merata. Penelitian merekomendasikan penajaman aspek redistribusi fiskal dan peningkatan partisipasi masyarakat untuk mencapai pemerataan manfaat ekonomi.

IMPLEMENTASI JARINGAN INFORMASI KEARSIPAN NASIONAL UPAYA PENINGKATAN AKSES INFORMASI ARSIP NEGARA YANG AUTENTIK DAN BERKELANJUTAN Kasman, Andi; Qoriah, Qoriah; Destrian, Ope; Zainuddin, Zhahirah Indrawati; Adnans, Abdhy Aulia
Responsive: Jurnal Pemikiran Dan Penelitian Administrasi, Sosial, Humaniora Dan Kebijakan Publik Vol 8, No 1 (2025): Responsive: Jurnal Pemikiran Dan Penelitian Administrasi, Sosial, Humaniora Dan
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/responsive.v8i1.62330

Penelitian ini menganalisis implementasi Jaringan Informasi Kearsipan Nasional (JIKN) oleh Arsip Nasional Republik Indonesia (ANRI), berdasarkan Peraturan ANRI No. 17 Tahun 2021 dan Peraturan Kepala ANRI No. 22 Tahun 2011. Kedua regulasi tersebut menjadi landasan dalam perumusan standar layanan dan strategi penyediaan informasi kearsipan arsip negara yang autentik dan berkelanjutan. Penelitian ini menggunakan metode kualitatif deskriptif dengan teknik purposive sampling melalui observasi, studi pustaka, serta analisis regulasi dan teori yang relevan. Teori Sistem digunakan sebagai kerangka analisis untuk mengevaluasi efektivitas JIKN sebagai suatu sistem jaringan yang menghubungkan berbagai lembaga kearsipan sebagai simpul. Hasil penelitian menunjukkan peningkatan jumlah simpul jaringan dan pengguna layanan informasi arsip autentik, serta penguatan koordinasi antara Pusat Jaringan Nasional dengan simpul-simpul daerah. Selain itu, penelitian menekankan pentingnya sinergi antarpemangku kepentingan, integrasi teknologi, dan harmonisasi kebijakan sebagai strategi utama dalam penguatan JIKN. Temuan ini menegaskan kontribusi JIKN dalam menyediakan layanan informasi kearsipan yang cepat, akurat, terjangkau, dan mendukung penguatan infrastruktur informasi nasional. This study examines the implementation of the National Archival Information Network (JIKN) by the National Archives of Indonesia (ANRI), guided by ANRI Regulation No. 17 of 2021 and Head of ANRI Regulation No. 22 of 2011. These regulations serve as the foundation for developing service standards and strategies to ensure authentic and sustainable archival information access. Employing a descriptive qualitative method with purposive sampling, the research uses observation, literature review, and regulatory analysis. System Theory frames the evaluation of how JIKN, as a network system, can function effectively through the integration of various archival institutions as nodes. The findings indicate a significant increase in the number of network nodes and users accessing authentic state archives, along with improved coordination between the National Network Center and its nodes. The study also highlights enhanced collaboration with stakeholders, technological integration, and policy alignment as critical strategies. These contribute to the development of accessible, accurate, fast, and cost-effective archival services, reinforcing the role of JIKN in supporting national information infrastructure.This study examines the implementation of the National Archival Information Network (JIKN) by the National Archives of Indonesia (ANRI), guided by ANRI Regulation No. 17 of 2021 and Head of ANRI Regulation No. 22 of 2011. These regulations serve as the foundation for developing service standards and strategies to ensure authentic and sustainable archival information access. Employing a descriptive qualitative method with purposive sampling, the research uses observation, literature review, and regulatory analysis. System Theory frames the evaluation of how JIKN, as a network system, can function effectively through the integration of various archival institutions as nodes. The findings indicate a significant increase in the number of network nodes and users accessing authentic state archives, along with improved coordination between the National Network Center and its nodes. The study also highlights enhanced collaboration with stakeholders, technological integration, and policy alignment as critical strategies. These contribute to the development of accessible, accurate, fast, and cost-effective archival services, reinforcing the role of JIKN in supporting national information infrastructure.

Efisiensi Fiskal dan Dampaknya terhadap Transfer Dana Daerah: Analisis Kebijakan Inpres No. 1 Tahun 2025 Ulfiah Syukri; Sofiaturrohmah, Siti; Kasman, Andi
Journal of Governance Innovation Vol. 7 No. 1 (2025): Volume 7 Nomor 1, Maret 2025
Publisher : Program Studi Ilmu Pemerintahan Universitas Islam Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36636/jogiv.v7i1.6832

Fiscal efficiency plays a crucial role in addressing interregional disparities in Indonesia through the management of fund transfers. This article aims to analyze the impact of Presidential Instruction No. 1 of 2025 on fiscal efficiency and regional fund transfer patterns. The research employs a qualitative methodology utilizing secondary data analysis from official sources and academic studies gathered between March and April 2025. The findings indicate that the implementation of this policy enhances the efficiency of fund transfer usage; however, it also presents challenges such as regional dependency on central transfers and disparities in fiscal capacity. The discussion reveals that while transfer funds can stimulate economic growth, their effectiveness largely depends on sound management at the regional level, which is expected to optimally utilize funds for local development. This study recommends that improving coordination between central and regional governments, along with enhancing local fiscal management capacity, is essential for the successful execution of this policy. In conclusion, to achieve equitable and sustainable fiscal decentralization goals, more integrated efforts are needed in designing policies that consider local conditions and encourage innovation in regional revenue, thereby minimizing fiscal disparities and maintaining economic growth.

The Influence of Customer Experience and Customer Satisfaction on Purchasing Decisions with Purchase Intention as an Intervening Variable in the My Pertamina Application Andi Musniwan Kasman; Atika Tahir
Al-Kharaj: Journal of Islamic Economic and Business Vol. 7 No. 2 (2025): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v7i2.7293

This study aims to investigate the influence of customer experience and customer satisfaction on purchasing decisions, with purchase intention as a mediating variable, focusing on the MyPertamina application for purchasing subsidized fuel in Palopo City, Indonesia. Using a quantitative design with 100 respondents selected through incidental sampling, this study used a questionnaire and analyzed the data with SmartPLS 4.1 to test the outer and inner models. The study findings revealed that customer experience directly influences purchasing decisions but does not significantly influence purchase intention, while customer satisfaction significantly influences both purchase intention and purchase decision. In addition, purchase intention strongly mediates the relationship between customer satisfaction and purchase decision but does not mediate the relationship between customer experience and purchase decision. This suggests that while user experience directly contributes to purchasing behavior, satisfaction drives intention, which then shapes actual decisions. This study provides theoretical implications by integrating behavioral models in the context of digital public services and offers practical insights for application developers and policymakers to improve service efficiency, trust, and user satisfaction. However, its limitations include focusing only on one geographic region and application, which limits the generalizability of the findings. Future research should explore comparative contexts or incorporate qualitative approaches to capture deeper user perceptions and behavioral nuances. Overall, this study enriches the understanding of consumer decision-making patterns in adopting government-supported digital platforms.

Enhancing Budgeting Preparation Quality through Information Technology: A Casual Study on Motivation’s Moderating Effect Adnans, Abdhy Aulia; Kasman, Andi; Siagian, Baihati; Zainuddin, Zhahirah Indrawati; Destrian, Ope
Jurnal Sosioteknologi Vol. 24 No. 2 (2025): JULY 2025
Publisher : Fakultas Seni Rupa dan Desain ITB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5614/sostek.itbj.2025.24.2.2

This study aims to determine and analyze the causal factors that contribute to the quality of budget preparation of the regional government budget (APBD). This causal study with motivation as a moderating variable employed 76 respondents from 34 sub-regional administrative units (SKPD) in Medan, Indonesia, using a saturated sample. Utilizingstructural equation modelling (SEM) with Smart-PLS, this study concludes that human resource competence and the use of information technology have a significant effect on the quality of APBD preparation. Motivation as a moderating variable does not exhibit a causal factor between the other two variables.

Service Quality Disparities in Public Healthcare: A Comparative Study of Customer Expectations and Perceptions in Urban and Remote Areas of Indonesia Sofiaturrohmah, Siti; Andi Kasman
Government & Resilience Vol. 3 No. 2 (2025): Government & Resilience (November 2025)
Publisher : Dealings Foundation Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62503/gr.v3i2.29

This study aims to analyze the gap between public expectations and perceptions of healthcare services in Indonesia, with a focus on four regions: DKI Jakarta, DI Yogyakarta, Papua, and Maluku. Employing a qualitative approach, the research is based on secondary data analysis to evaluate both customer expectations and perceived service quality. The findings reveal a significant disparity between what citizens expect and what they experience, particularly influenced by factors such as service quality, communication, infrastructure, and demographic characteristics. Regions with limited geographical accessibility and underdeveloped infrastructure—such as Papua and Maluku—demonstrate notably more negative perceptions compared to more urbanized areas like DKI Jakarta and DI Yogyakarta. The study concludes that addressing this gap requires strategic interventions, including improving healthcare worker competencies, leveraging appropriate technological innovations, and fostering honest and transparent communication between providers and patients. The study recommends continuous professional training for medical personnel, substantial investment in healthcare infrastructure, and the establishment of effective patient feedback mechanisms. These measures are essential to enhance patient satisfaction, build public trust, and strengthen loyalty toward healthcare services in Indonesia.

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