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All Journal Journal of Consumer Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Annals of Human Resource Management Research Jurnal Ilmu Multidisplin Jurnal Manajemen dan Pemasaran Jasa Greenation International Journal of Law and Social Sciences Warta Penelitian Perhubungan
Juliater Simarmata
Institut Transportasi Dan Logistik Trisakti, Jakarta
Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation

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The Role of Airport Reputation And Subjective Well-Being In Mediating Environmentally Friendly Building Design on Passenger Behavioral Intention (A Study on Green Airport In Indonesia) Danus Winarko; Sandriana Marina; Juliater Simarmata
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6453

Abstract

Research on environmentally friendly building design has been widely conducted, including green decoration, living plants, environmentally friendly spaces, green atmospheres, but research that focuses on airports is still rare. This study aims to analyze the role of airport reputation and subjective well-being in mediating environmentally friendly building design on passenger behavioral intentions. The research method is quantitative. The sample used was 400 respondents who were passengers at Soekarno Hatta, I Gusti Ngurah Rai, Sultan Mahmud Badaruddin II, Juanda, Sultan Syarif Kasim II, and Sultan Hasanuddin airports. The sampling technique used accidental sampling. The data collection technique was a questionnaire. The data analysis technique used Structural Equation Modeling (SEM) based on Smart PLS. The results of the study showed that the environmentally friendly design of airport buildings directly influenced airport reputation, subjective well-being and behavioral intentions. Furthermore, airport reputation and subjective well-being influenced behavioral intentions, airport reputation and subjective well-being mediated the influence of environmentally friendly design of airport buildings on behavioral intentions. Researchers hope that airport managers will continue to improve environmentally friendly designs in airport buildings so as to create a reputation, subjective well-being, and behavioral intentions in users.
Optimalisasi Lintasan Penerbangan untuk Efisiensi dan Keberlanjutan Perusahaan Penerbangan: Sebuah Tinjauan Sistematis Astri Rumondang Banjarnahor; Juliater Simarmata; Yulianti Keke; L Denny Siahaan; Anindita Galuh Wardhani; Deni Agus Kurniawan; Muhajir Akbar
Warta Penelitian Perhubungan Vol. 37 No. 2 (2025): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v37i2.2416

Abstract

Penelitian ini mengkaji perkembangan optimisasi lintasan penerbangan dengan fokus pada penerbangan sipil dalam konteks manajemen lalu lintas udara dan trajectory-based operation. Tinjauan literatur sistematis dilakukan dengan mengikuti pedoman PRISMA 2020 terhadap 51 artikel yang teridentifikasi melalui basis data Scopus. Studi yang tidak relevan dengan domain optimasi lintasan penerbangan sipil seperti pemasaran, brand, kepemimpinan, komunikasi nirkabel murni tanpa implikasi lintasan, maupun spacecraft dikeluarkan pada tahap penyaringan. Sebagian kecil kajian Unmanned Aerial Vehicle (UAV) dipertahankan jika secara eksplisit membahas pengelolaan lintasan yang dapat ditransfer ke operasi penerbangan sipil. Hasil sintesis menunjukkan bahwa Performance-Based Navigation (PBN) dan Automatic Dependent Surveillance–Broadcast (ADS-B) diasosiasikan dengan peningkatan presisi lintasan serta potensi penurunan konsumsi bahan bakar dan emisi CO₂. Continuous Climb Operations (CCO) dan Continuous Descent Operations (CDO) berkontribusi terhadap pengurangan fuel burn, emisi CO₂/NOx, dan kebisingan di sekitar bandara dalam berbagai konteks operasional. Integrasi trajectory-based operations dengan Air Traffic Flow Management menunjukkan kecenderungan untuk meningkatkan prediktabilitas jadwal dan mengurangi delay pada tingkat jaringan. Pemetaan bukti disajikan melalui kerangka teknologi–indikator kinerja (fuel burn, emisi, waktu tempuh, delay, kebisingan), yang juga menyoroti keterbatasan bukti empiris pada konteks negara berkembang. Temuan ini memberikan dasar analitis bagi pengembangan kebijakan dan agenda riset lanjutan mengenai efisiensi dan dekarbonisasi penerbangan sipil.
Human resources management strategies in enhancing transportation performance and safety in Indonesia Sarinah Sihombing; Juliater Simarmata; Astri Rumondang Banjarnahor; Sofwan Farisyi; Adisak Suvittawat
Annals of Human Resource Management Research Vol. 5 No. 2 (2025): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i2.3001

Abstract

Purpose: This study explores the strategic role of Human Resource Management (HRM) practices training and development, performance management, and organizational innovation in improving transportation performance and safety in Indonesia, while examining the moderating effect of employee welfare amid growing digital transformation and rising safety standard demands. Methodology: A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected from 360 respondents working in the land transportation sector across Indonesia through structured questionnaires. Results: The findings confirm that training and development, as well as performance management, significantly influence both organizational innovation and transportation safety. Organizational innovation also positively affects transportation performance, which in turn enhances safety. However, the moderating effect of employee welfare on the innovation–performance relationship was found to be statistically insignifican. Conclusions: High-quality HRM practices in training and performance management enhance operational performance and safety in Indonesia’s transportation sector. However, innovation’s full benefits require stronger welfare systems and integrated safety training, performance tracking, and inclusive innovation within HR strategies for workforce resilience. Limitations: This study finds employee welfare has not significantly moderated transportation performance through innovation. Most welfare initiatives remain basic and unaligned with strategic agendas, revealing a gap between employee well-being and organizational goals that may hinder long-term innovation sustainability. Contribution: This study validates the impact of training and performance management on transportation innovation and safety in developing countries, offering a framework for aligning HR strategies with digitalization and safety goals while emphasizing welfare policies that actively support innovation and performance excellence.
Determinants of Freight Forwarder Selection: A Decision-Making Model in Less-than-Container-Load (LCL) Shipping Novita Widyaningrum; Edi Abdurachman; Juliater Simarmata; Tri Cahyadi; Rully Indrawan; Budi Mantoro; Christine Widilestari
Greenation International Journal of Law and Social Sciences Vol. 4 No. 1 (2026): (GIJLSS) Greenation International Journal of Law and Social Sciences (March - A
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijlss.v4i1.772

Abstract

Previous studies in logistics and freight transportation have largely focused on service quality, customer satisfaction, or operational efficiency, but limited attention has been given to understanding how key service attributes influence customers’ behavioral intentions and final decisions in selecting freight forwarding services, particularly in the context of LCL shipping. This indicates a research gap in the existing literature on freight forwarding service selection. This study aims to develop a decision-making model for selecting freight forwarding services in Less-than-Container-Load (LCL) shipping by examining the influence of delivery time, price, and brand image on customers’ intention to use and decision to use freight forwarding services. A quantitative research approach was employed with data collected from 200 exporters and SMEs in Semarang, Surabaya, and Jakarta that utilize LCL shipping services. The data were analyzed using Structural Equation Modeling (SEM). The results indicate that delivery time, price, and brand image have significant positive effects on both intention to use and decision to use freight forwarding services. Among the independent variables, brand image shows the strongest influence on intention to use, while delivery time has the strongest impact on decision to use. Furthermore, intention to use significantly mediates the relationships between delivery time, price, brand image, and the decision to use freight forwarding services. This study contributes to the logistics and supply chain management literature by providing an integrated decision-making model for freight forwarding service selection in LCL shipping and offering practical insights for logistics providers to improve service strategies that enhance customer intention and decision to use their services.
The Role and Function of The Sumatra Toll Road in Supporting The Regional Economy of Lampung Province Haris Haris; Rully Indrawan; Juliater Simarmata; Zulfa Fitri Ikatrinasari; Euis Saribanon; Okin Ringan Purba; Harry Purwoko
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6407

Abstract

This study examines the effects of the transportation and warehousing sector, tourism, and agriculture, forestry, and fisheries on economic growth, with Local Own-Source Revenue (PAD) serving as an intervening variable in regencies traversed by the Trans-Sumatra Toll Road (JTTS) in Lampung Province. The research covers six regencies—South Lampung, Central Lampung, Mesuji, Pesawaran, Tulang Bawang, and West Tulang Bawang—over the period 2020–2024, producing a balanced panel dataset of 30 observations. Panel data regression is applied using the Random Effects Model (REM), selected through Chow, Hausman, and Lagrange Multiplier tests. The mediating role of PAD is analyzed using the Sobel test. The results indicate that transportation and warehousing have a positive and statistically significant effect on economic growth. Similarly, agriculture, forestry, and fisheries also show a positive and significant direct effect on economic growth. In contrast, tourism exhibits a negative and significant direct effect, suggesting limited multiplier effects during the observation period. PAD does not have a statistically significant direct effect on economic growth. In the PAD model, only agriculture, forestry, and fisheries demonstrate a positive and significant influence, while transportation and warehousing and tourism do not significantly affect regional revenue. Mediation analysis reveals that PAD significantly mediates the relationship between transportation and warehousing and economic growth, as well as between agriculture and economic growth. However, PAD does not mediate the effect of tourism on economic growth. Overall, the findings suggest that the economic impact of the Trans-Sumatra Toll Road in Lampung Province operates primarily through improvements in logistics efficiency and enhanced agricultural distribution networks, with selective fiscal transmission effects. These results highlight the importance of integrating infrastructure development with sectoral upgrading and effective fiscal management to ensure sustainable and inclusive regional economic growth.
Analysis of the Implementation of the Occupational Safety and Health Management System (SMK3) among Automatic People Mover System (APMS) Personnel at Soekarno–Hatta International Airport Farchan Hudaya; Muhammad Iqbal Firdaus; Basri Fahriza; Yulianti Yulianti; Juliater Simarmata
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 8 No. 1 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v8i1.9704

Abstract

This study aims to analyze the influence of safety motivation and safety culture on operational performance, both directly and indirectly through the implementation of the Occupational Safety and Health Management System (SMK3) as an intervening variable. A quantitative approach was employed, with a population of 218 employees of PT Angkasa Pura II working as personnel of the Automatic People Mover System (APMS) at Soekarno-Hatta International Airport. The sample size was determined using the guideline suggested by Hair et al. (2014), which recommends five to ten times the number of indicators. Primary data were collected through an online questionnaire (Google Form), while secondary data were obtained from literature studies. Data analysis was conducted using the Structural Equation Modeling (SEM) method with the help of SmartPLS software. The results indicate that both safety motivation and safety culture have a positive effect on operational performance, both directly and indirectly through the implementation of SMK3. Safety motivation encourages more effective implementation of SMK3, which in turn enhances work efficiency and productivity. Similarly, a strong safety culture contributes to the successful implementation of SMK3 and fosters a safe, stable work environment that supports improved operational performance. The implications of this research highlight the importance of embedding safety as a core operational strategy in airport management and the need for systemic implementation of SMK3 to support sustainable operational effectiveness.
The Influence of Service Quality, Customer Satisfaction, and Social Media on Reuse Intention Through Electronic Word of Mouth (E-WOM) Among Passengers at Soekarno–Hatta International Airport Yudis Tiawan; Dian Artanti Arubusman; Lira Agusinta; Juliater Simarmata; Yuliantini Yuliantini
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 8 No. 1 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v8i1.9705

Abstract

This study aims to analyze the influence of service quality, customer satisfaction, and social media on reuse intention through electronic word of mouth (e-WOM) among users of Soekarno–Hatta International Airport, Jakarta. This research adopts a quantitative approach, utilizing primary data collected through questionnaires distributed to 143 respondents, selected using probability sampling with a simple random sampling technique. The data were analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The results indicate that service quality has a positive and significant effect on both reuse intention and e-WOM. Meanwhile, customer satisfaction does not have a significant direct effect on reuse intention, but it significantly influences e-WOM. Similarly, social media does not directly affect reuse intention, but it has a significant impact on e-WOM. Furthermore, e-WOM is found to have a positive and significant effect on reuse intention, and it serves as a mediating variable that strengthens the influence of service quality, customer satisfaction, and social media on reuse intention. These findings suggest that in the airport service context, e-WOM plays a critical role in shaping reuse intention, highlighting the importance of managing customer experience and digital communication strategies to enhance user loyalty.
Co-Authors Adisak Suvittawat Anindita Galuh Wardhani Anindita Galuh Wardhani Astri Rumondang Banjarnahor Astri Rumondang Banjarnahor Astri Rumondang Banjarnahor Basri Fahriza Binsar Renold Sitorus Binsar Reynold Budi Mantoro Cecep Pahrudin, Cecep Christine Widilestari Danus Winarko Deni Agus Kurniawan Deslida Saidah Dian Artanti Arubusman Edi Abdurachman Edi Abdurachman Erick Fernando Erwansyah Sjarief Euis Saribanon, Euis Evi Herawati Farchan Hudaya Haris Haris, Haris Imam Ozali Isti Fani Isti Fani L Denny Siahaan Lira Agusinta Lira Agusinta Muhajir Akbar Muhammad Diva Muhammad Iqbal Firdaus Mustikasari Mustikasari Nofrisel Nofrisel Nofrisel Nofrisel Novita Widyaningrum Nuraini Sari Octaviani, Reni Dian Okin Ringan Purba Parabil Matagiwa Purwoko, Harry Ridho Bramulya Ikhsan Ronaldo Dominggus Saukoly Rully Indrawan Rully Indrawan Sandriana Marina Sarinah Sihombing Sofwan Farisyi Sven Buyle Tri Cahyadi Trie Maulana Apriyanto Yudis Tiawan Yulianti Keke Yulianti Yulianti Yuliantini Yuliantini Zulfa Fitri Ikatrinasari