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All Journal Jurnal Mirai Management Seminar Nasional Teknologi Informasi Komunikasi dan Industri Zero : Jurnal Sains, Matematika, dan Terapan ISOQUANT : Jurnal Ekonomi, Manajemen dan Akuntansi Academy of Education Journal Jurnal Mantik International Journal of Education, Science, Technology, and Engineering (IJESTE) Jurnal Industri Kreatif (JIK) Jurnal Manajemen dan Bisnis Baja (JUMANIS BAJA) ARRUS Journal of Engineering and Technology Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Telaah Bisnis J-MIND (Jurnal Manajemen Indonesia) Batara Wisnu : Indonesian Journal of Community Services Engineering and Technology International Journal (EATIJ) Jurnal Pengabdian Ibnu Sina Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) JT-IBSI (Jurnal Teknik Ibnu Sina) Journal Serambi Engineering (JSE) Journal of Optimization System and Ergonomy Implementation
Alamsyah, Nanang
Universitas Pembangunan Nasional Veteran Jakarta
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Mechanical Engineering Physics Social Sciences Transportation Other

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Analysis of Product-Service Systems in Micro Small and Medium Enterprises (MSMEs) for Sales Sustainability Kolose Saputra; Nanang Alamsyah
Telaah Bisnis Vol 24, No 2 (2023): December 2023
Publisher : Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35917/tb.v24i2.375

Abstract

The purpose of this study is to analyze the ability of MSMEs to implement PSS and provide recommendations to MSMEs in terms of strategies for utilizing PSS in MSMEs. This research was conducted on four MSMEs, two in the South Jakarta area and two in the Depok area. The data collection technique used a questionnaire. The type of research method used in this research is descriptive-qualitative analysis. The data analysis method was carried out using the PSS Matrix analysis method by inputting the results of the questionnaire data. The results of this study indicate that MSME A qualifies for the use-oriented category, MSME B qualifies for the product-oriented and use-oriented categories, MSME C qualifies for the product-oriented and use-oriented categories, and MSME D qualifies for the use-oriented and result-oriented categories.
Analisis Kepuasan Pelayanan di UPTD Metrologi Legal Kota Batam pada Sektor Industri dengan Metode Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) Alamsyah, Nanang; Widodo, Trenggono Tri; Setyabudhi, Albertus Laurensius; Rifanti
Jurnal Teknik Ibnu Sina (JT-IBSI) Vol. 6 No. 01 (2021): Jurnal Teknik Ibnu Sina (JT-IBSI)
Publisher : Fakultas Teknik Universitas Ibnu Sina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36352/jt-ibsi.v6i01.259

Abstract

Kepuasan pelanggan merupakan salah satu sasaran mutu yang harus dicapai dalam setiap pelayanan. Berdasarkan Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik, seluruh instansi pemerintahan wajib menerapkan pelayanan sesuai dengan standar. Unit Pelaksana Teknis Daerah (UPTD) Metrologi Legal Kota Batam merupakan salah satu instansi pemerintah yang bergerak dalam bidang jasa tera/tera ulang terhadap alat ukur yang digunakan dalam kegiatan perdagangan. Berfungsi untuk memastikan keadilan transaksi yang dilakukan. Dalam hal ini tidak hanya kepuasan wajib tera saja, namun juga kepuasan masyarakat. Penelitian ini dilakukan dengan menggunakan kuesioner dan metode perhitungan Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) dengan objek wajib tera dan masyarakat pengguna Stasiun Pengisian Bahan Bakar Umum (SPBU). Metode Importance Performance Analysis (IPA) digunakan untuk mengidentifikasi tingkat kepentingan setiap atribut pelayanan dan Customer Satisfaction Index (CSI) digunakan untuk mengetahui tingkat kepuasan wajib tera dan masyarakat secara keseluruhan. Berdasarkan hasil penelitian, metode Importance Performance Analysis (IPA) untuk pengguna SPBU sebesar 94% dan Wajib Tera sebesar 96%. Sedangkan perhitungan metode Customer Satisfaction Index (CSI), untuk pengguna SPBU sebesar 75,55% dan Wajib Tera sebesar 82,73%. Dapat dikatakan bahwa UPTD Metrologi Legal Kota Batam telah memberikan kinerja terbaiknya pada Wajib Tera dan hasil tera/tera ulang yang dilakukan UPTD Metrologi Legal Kota Batam kepada Wajib Tera telah sampai dan dirasakan manfaatnya kepada masyarakat luas.
PERUMUSAN STRATEGI PEMASARAN DI PT GERBANG SARANABAJA DENGAN MATRIKS IFE & EFE Simangunsong, Putri Cornellia Theresia; Alamsyah, Nanang
Academy of Education Journal Vol. 14 No. 2 (2023): Academy of Education Journal
Publisher : Fakultas Keguruan dan Ilmu Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47200/aoej.v14i2.1387

Abstract

The number of local and international competitors makes companies engaged in the manufacturing industry required to be able to survive to achieve the desired goals. Therefore, the authors are interested in conducting research on companies engaged in manufacturing and construction services at PT Gerbang Saranabaja. PT Gerbang Saranabaja is a company in the form of a Limited Liability Company (PT) engaged in steel construction. The method used in this research is qualitative method. To find out the company's weaknesses and strengths, the authors use the Internal Factor Evaluation (IFE) and External Factor Evaluation (EFE) matrices. The score for IFE is 3.90 and the score for EFE is 2.99, so that from the SPACE Matrix it can be seen that PT Gerbang Saranabaja is in a highly unprofitable condition. The results of an IE score of 3.90 and an EFE score of 2.99 were also obtained, so that PT Gerbang Saranabaja is in quadrant IV, namely with highly unprofitable conditions.
Product-Service System (PSS) Strategy in Service Development at Akara Coffee & Space Fadhilah, Septian Fuad Fadhilah; Wendy Febrianty Mardhiyah; Nanang Alamsyah
ARRUS Journal of Engineering and Technology Vol. 4 No. 2 (2024)
Publisher : PT ARRUS Intelektual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/jetech3392

Abstract

This study explores the Product-Service System (PSS) strategy at Akara Space, a coffee shop that adopts a functional results approach to enhance efficiency and business growth. Using a descriptive qualitative method, data were collected through interviews and on-site observations to identify the most suitable PSS quadrants for the business. The findings suggest that Product Pooling, Outsourcing, and Functional Result quadrants are practical strategies. Product Pooling involves resource sharing with other businesses to reduce costs, optimize resource use, and build partnerships. Outsourcing focuses on delegating specific management functions to external providers, enabling Akara Space to maintain service quality while focusing on its core strengths. The Functional Result quadrant introduces a membership model, allowing customers to access services rather than owning products. This approach aligns with customer preferences for convenience and fosters loyalty, creating a steady revenue stream. Implementing these strategies can improve Akara Space’s efficiency, competitiveness, and adaptability in a dynamic market. By leveraging collaboration, resource optimization, and innovative service models, the business can achieve sustainable growth while delivering excellent customer experiences.
Analysis of the application of the product-service system in the development of MSMEs on the teras jajan Mardhiyah, Wendy Febrianty; Azzahra, Paramitha Widyadhari; Alamsyah, Nanang
Jurnal Mantik Vol. 8 No. 4 (2025): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v8i4.5861

Abstract

In this digital era, people must adapt to the developments that occur, one of which is business competition. Business competition results in companies having to keep innovating in order to win the competition and continue to maintain market share and customers. This transformation gave birth to the conception of the Product-Service System (PSS), a paradigm that integrates tangible and intangible aspects in the value proposition to consumers. PSS or Product Service System is a reliable solution in business competition in this digital era to answer questions about how to develop a business that requires balance and strength to keep this business running for a long duration. The research methods used are Descriptive Qualitative, Interview, and Observation where these three studies aim to understand the phenomena that occur. Based on the results of the research conducted, it is found that of the nine quadrants of the Product-Service System (PSS), only four quadrants are feasible to be applied to Teras Jajan MSMEs, namely Product Related Service, Product Pooling, Outsourcing, and Functional Result. This has relevance to the problems faced by Teras Jajan MSMEs, namely the owners to develop the business they are running
A PERUMDAM TIRTA KERTA RAHARJA PERFORMANCE EVALUATION IN THE PROVISION SYSTEM DRINKING WATER SERVICE WITH BALANCED SCORECARD, DELPHI, EIGEN VECTOR: EVALUASI KINERJA PERUMDAM TIRTA KERTA RAHARJA DALAM SISTEM PENYEDIAAN PELAYANAN AIR MINUM DENGAN BALANCED SCORECARD, DELPHI, EIGEN VEKTOR Riyanda Diyosi Agista Agis; M Rachman Waluyo; Nanang Alamsyah
Journal of Optimization System and Ergonomy Implementation Vol 2 No 02 (2024): Journal of Optimization System and Ergonomy Implementation
Publisher : Program Studi Teknik Industri S-1, Fakultas Teknik UPN Veteran Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54378/joseon.v2i02.7464

Abstract

The availability of clean water is a serious challenge population growth and demand for drinking water increase. More than 2 billion people experience water crises every year days, projections towards 2050 predict a supply shortage clean water for one in four individuals. In Indonesia, with population of 230 million, PERUMDAM, which manages the water system taps, experiencing performance limitations and financial constraints. Evaluation using the Balanced Scorecard at PERUMDAM Tangerang Regency TKR aims to improve water services by identifying weaknesses, providing performance assessment, and provide recommendations for improvement.
Penurunan Defect Produk Cacah Plastik dengan Implementasi Quality Control Circle Nasution, Siti Rohana; Dharmawan2, Daffa Raihan; Alamsyah, Nanang; Zulaihah, Lilik; Armansyah, Armansyah
Seminar Nasional Teknologi Informasi Komunikasi dan Industri 2023: SNTIKI 15
Publisher : UIN Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Quality control circle adalah suatu sistem yang efisien untuk mengokordinasikan kegiatan-kegiatan dalam pengembangan dan pemeliharaan suatu perusahaan terhadap mutu suatu produk guna menghasilkan barang yang bermutu tinggi. Pengendalian kualitas merupakan salah satu hal krusial yang patut diperhatikan guna menjaga kualitas produk sehingga dapat memenuhi kepuasan pelanggannya. Tujuan dilakukan implementasi Perbaikan proses dengan pendekatan QCC ini yaitu melakukan identifikasi mengenai peningkatan kualitas pada produk cacah plastik, serta cara menghasilkan usulan peningkatan kualitas untuk mengurangi reject penjualan pada produk cacah plastik. Metode Quality Control Circle dilakukan dengan pendekatan PDCA (plan, do, check, action) serta untuk mendeskripsikan faktor-faktor penyebab dengan Fault Tree Analysis. Faktor penyebab rejec produk adalah terkontaminasi hasil cacah plastic dengan lemak-lemak atau kotoran lainnya. Eksperimen untuk penurunan reject dengan menambahkan bahan tambahan soda api 75 gr, 100 gr dan 125 gr produksi/perhari pada saat proses di bak pencucian Dari improvement tersebut hasil terbaik didapatkan dengan penambahan 125 gr/perproduksi perhari.
Evaluasi Kepuasan Kerja Karyawan di Industri Manufaktur Presisi melalui Pendekatan Importance-Performance Analysis Khairullah, Mohammad Reatha Deo; Tarigan , Amenda Septiala; Alamsyah, Nanang; Kurnia, Tyas Eka
Jurnal Serambi Engineering Vol. 11 No. 1 (2026): Januari 2026
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The precision manufacturing sector requires a stable and competent workforce to ensure smooth production processes, making an understanding of employee job satisfaction essential for maintaining organizational performance. This study aims to evaluate employee satisfaction at PT XYZ using a descriptive quantitative approach through a survey of 21 purposively selected respondents. Data were collected using a closed-ended questionnaire consisting of ten job satisfaction indicators and analyzed using the Importance-Performance Analysis (IPA) framework. The results show an employee satisfaction index of 74.35 percent, indicating a moderately satisfied category. The IPA mapping reveals that interpersonal relation requires priority improvement due to its high importance but relatively low satisfaction level. Meanwhile, quality of work, knowledge of job, dependability, and performance fall into the category of attributes that should be maintained. Other indicators such as adaptability, initiative and resourcefulness, judgment, and leadership quality show both low importance and low satisfaction, suggesting that gradual attention is still needed to strengthen the company’s long-term organizational performance.
STRATEGIC ANALYSIS FOR MSME BUSINESS MODEL INNOVATION WITH PRODUCT-SERVICE SYSTEM Siti Maria Ulfah; Nanang Alamsyah; Mohammad Rachman Waluyo; Wendy Febrianty Mardhiyah
J-MIND (Jurnal Manajemen Indonesia) Vol. 10 No. 3 (2025): J-MIND (Jurnal Manajemen Indonesia), December 2025
Publisher : LPPM Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/j-mind.v10i3.25385

Abstract

This study examines a cassava chips MSME in Gunung Sindur to identify the business model innovation gap between pure product orientation and service integration, as well as to formulate a realistic Product–Service System (PSS) configuration to enhance competitiveness. Using a qualitative-case study approach, data were collected through in-depth interviews with the owner, field observations, and structured questionnaires, and then analyzed using a PSS matrix to determine the existing position and potential for service development. The results show that the business is still operating as a pure product, but the owner wants to add services such as delivery, consignment sales, and a mini-marketplace. Among the alternatives evaluated, Product Pooling emerged as the most feasible option because it can add value and expand market reach without requiring significant investment; meanwhile, delivery services and a pay-per-unit scheme are not yet feasible due to limited resources and infrastructure. These findings provide a practical basis for developing PSS strategies for local food MSMEs by emphasizing collaboration among players and enhancing service capabilities.
Penerapan Metode Importance-Performance Analysis (IPA) dalam Mengukur Tingkat Kepuasan Kerja Karyawan PT Toada Mitsu Indonesia Regina Hillary Haylim; Amenda Septiala Tarigan; Nanang Alamsyah; Tyas Eka Kurnia
Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) Vol 19 No 1 (2026): Januari-Juni
Publisher : Sekolah Tinggi Ilmu Ekonomi Cendekia Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58431/jumpa.v19i1.349

Abstract

Abstrak Kepuasan kerja merupakan salah satu faktor penting yang memengaruhi efektivitas organisasi, sehingga diperlukan pemetaan yang jelas mengenai aspek-aspek pekerjaan yang dipersepsikan penting dan bagaimana kinerja perusahaan dalam memenuhi harapan tersebut. Penelitian ini menggunakan metode Importance-Performance Analysis (IPA) untuk menggambarkan kondisi kepuasan kerja karyawan PT Toada Mitsu Indonesia secara komprehensif. Pendekatan kuantitatif diterapkan dengan menyebarkan kuesioner kepada seluruh karyawan melalui teknik sampling jenuh, melibatkan sepuluh responden. Instrumen penelitian mencakup sepuluh variabel kepuasan kerja yang diukur melalui dimensi tingkat kepentingan dan tingkat kinerja menggunakan skala Likert. Analisis dilakukan melalui penghitungan gap, tingkat kesesuaian, serta pemetaan variabel ke dalam empat kuadran IPA. Hasil penelitian menunjukkan bahwa sebagian besar variabel memiliki gap positif, menandakan bahwa kinerja organisasi telah memenuhi ekspektasi karyawan. Lima variabel berada pada kategori yang perlu dipertahankan, dua variabel berada pada prioritas rendah, dan tiga variabel menunjukkan performa yang relatif berlebihan dibandingkan tingkat kepentingannya. Temuan ini menawarkan panduan bagi manajemen dalam menata kembali fokus perbaikan dan mengoptimalkan alokasi sumber daya untuk meningkatkan kepuasan kerja secara lebih efektif. Kata Kunci: Kepuasan kerja, Importance-Performance Analysis, Produktivitas, Karakteristik pekerjaan Abstract Job satisfaction plays a crucial role in organizational effectiveness, making it important to understand which job aspects employees consider significant and how well the company meets those expectations. This study applies the Importance-Performance Analysis (IPA) method to provide a comprehensive overview of employee job satisfaction at PT Toada Mitsu Indonesia. A quantitative approach was employed by distributing questionnaires to all employees using a saturated sampling technique involving ten respondents. The instrument consisted of ten job satisfaction variables measured through importance and performance dimensions on a Likert scale. Data analysis included gap calculation, conformity assessment, and mapping variables into the four IPA quadrants. The results indicate that most variables show positive gaps, suggesting that the organization’s performance generally aligns with employee expectations. Five variables fall into the category that should be maintained, two are classified as low priority, and three demonstrate higher performance relative to their perceived importance. These findings offer practical guidance for management in refining improvement priorities and optimizing resource allocation to enhance job satisfaction more effectively. Keywords: Job satisfaction, Importance-Performance Analysis, Productivity, Job Characteristics
Co-Authors achmad fikri ramadhan Akmaluddin, Akmaluddin Albertus Laurensius Setyabudhi Amenda Septiala Tarigan Amenda Septiala Tarigan Amenda Tarigan Andrian, Willy Andrianto Andrianto Armansyah Armansyah Azzahra, Paramitha Widyadhari Cahyo, Yayan Nur Chelsea Regita Gloria Hutagalung Dharmawan2, Daffa Raihan Fadhilah, Septian Fuad Fadhilah Fajri Ashfi Rayhan Farrel Hadrian Putra Heriyanto, Novi Irma Rahmawati Khairullah, Mohammad Reatha Deo Khansa Zhafira Fitri Kolose Saputra Kurnia, Tyas Eka Laurensius Setyabudhi, Albertus Liexal Fidlie Oey Lilik Zulaihah Lubis, Arina Luthfini M Rachman Waluyo M. Ansyar Bora Machfudzi Sahli Mohammad Rachman Waluyo Muhamad Alif Razi Muthia Zenzy Ariani Nandar Cundara, Nandar Pratiwi Hendro Wahyudiono Refdilzon Yasra, Refdilzon Regina Hillary Haylim Rifanti Rifanti Nadia Riyanda Diyosi Agista Agis Rossikhasanah Ummaiyah Habibah Sanusi Simangunsong, Putri Cornellia Theresia Siti Maria Ulfah Siti Rohana Nasution Sumarni, Sumarni Syah Jihan Aqel Wahyudi Tarigan, Amenda Septiala Tena, Adrianus Trenggono Tri Widodo Tri Widodo, Trenggono Tri Widodo, Trenggono Tri Widodo, Trenggono Tyas Eka Kurnia Tyas Eka Kurnia Utomo, Chandyka Bagus Wahyu, Zulfirman Wendy Febrianty Wendy Febrianty Mardhiyah Wendy Febrianty Mardhiyah Widodo, Trenggono Tri Widodo, Trenggono Tri Yasra, Refdilzon Yayan Nur Cahyo Yulizar Widiatama