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All Journal Jurnal Ilmiah Ekotrans & Erudisi (JIEE) Adabi: Journal Of Public Administration And Business
Rizki Afri Mulia
Universitas Ekasakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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The work culture of public civil servants in Pauh District, Padang City Annisa Fitri; Rizki Afri Mulia; Nika Saputra; Monica Wilinsky
Jurnal Ilmiah Ekotrans & Erudisi Vol. 5 No. 2 (2025): December 2025
Publisher : LPPM Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69989/7x4vhj79

Abstract

This study aims to analyze the work culture of Civil Servants (Aparatur Sipil Negara/ASN) in the administration of government at Pauh District, Padang City, and to explain the urgency of work culture in improving the quality of public services. The research employed a qualitative approach with a descriptive method. Data were collected through observation, in-depth interviews, and documentation involving 12 informants consisting of district leaders, ASN staff, and community members as service recipients. The findings indicate that the work culture of ASN in Pauh District still requires strengthening, particularly in the aspects of time discipline, service professionalism, communication, and accountability. Analysis using the New Public Service (Denhardt & Denhardt) framework reveals that indicators such as service accessibility, community satisfaction, timeliness, fulfillment of information needs, fairness in service delivery, problem-solving ability, and accountability have not yet been fully optimized. The transformation of work culture toward democratic and participatory public service can only be achieved through strengthening work ethics, developing competencies, and enhancing individual awareness among civil servants regarding their responsibility to serve the public.
Work Culture of Nagari Government Officials in Improving Public Services at the Kapa Nagari Office Annisa Fitri; Rizki Afri Mulia; Irawati Irawati
Adabi : Journal of Public Administration and Business Vol. 13 No. 1 (2026): June 2026
Publisher : STIA Adabiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62066/jpab.v13i1.59

Abstract

This study aims to analyze the work culture of nagari government officials in improving public services, identify the constraints they face, and explain improvement efforts at the Kapa Nagari Office, Luhak Nan Duo District, Pasaman Barat Regency. The study uses a descriptive qualitative approach, with informants purposively selected from the Nagari Head, Nagari Secretary, section heads, jorong heads, Bamus, and community members who use public services. Data were collected through interviews, participant observation, and documentation and were analyzed through data collection, condensation, display, and verification. The findings show that the work culture has not yet been fully optimized in terms of professionalism, accountability, synergy, transparency, and innovation. The main constraints include uneven staff competence and initiative, manual administration, inconsistent coordination, service information that does not reach all residents, limited technology, and inadequate facilities and infrastructure. Improvement efforts are directed toward training, stronger work commitment, administrative reform, better coordination, greater information openness, and the gradual digitalization of public services.
Co-Authors Annisa Fitri Irawati Irawati Monica Wilinsky Nika Saputra