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All Journal Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Dia: Jurnal Administrasi Publik jurnal niara Jurnal Dimensi Pendidikan dan Pembelajaran Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Dinamika Governance : Jurnal Ilmu Administrasi Negara Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Majalah Ilmiah Dian Ilmu Majalah Ilmiah Cahaya Ilmu Didaktika Religia Abdimas Indonesian Journal Asketik: Jurnal Agama dan Perubahan Sosial JKMP (Jurnal Kebijakan dan Manajemen Publik) MODERAT: Jurnal Ilmiah Ilmu Pemerintahan JATIMAS : Jurnal Pertanian dan Pengabdian Masyarakat Journal of Educational Technology and Learning Creativity Journal of Governance and Public Administration Jurnal Ilmiah Riset dan Pengembangan Scientific Development Journal Socious Journal Ipso Jure
Pramudiana, Ika Devy
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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ANALISIS PROGRAM SWARGALOKA MELALUI PENGGUNAAN MEDIA SOSIAL UNTUK MENINGKATKAN PELAYANAN PUBLIK DI KOTA SURABAYA Linggantara, I Made; Pramono, Sapto; Pramudiana, Ika Devy; Roekminiati, Sri
Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Vol 8 No 1 (2024): APRIL 2024
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/mediasosian.v8i1.5540

Abstract

Penelitian ini bertujuan untuk menemukan dan mendeskripsikan bagaimana pelaksanaan, faktor pendukung, serta faktor penghambat dari Swargaloka Kota Surabaya. Pelaksanaan Swargaloka Kota Surabaya ini digunakan untuk meningkatkan pelayanan publik, khususnya administrasi kependudukan. Swargaloka adalah media publikasi digital melalui media sosial yang mereka miliki agar lebih efektif dan efisien, seperti informasi tentang Kartu Tanda Penduduk, Kartu Identitas Anak, Kartu Keluarga, akta kelahiran, akta kematian, surat pindah datang, akta perkawinan, dan akta perceraian. Penelitian ini menggunakan jenis penelitian deskriptif dengan pendekatan kualitatif. Fokus penelitian ini terbagi menjadi 5 indikator pelayanan publik yang prima dan berkualitas, yaitu transparansi, akuntabilitas, kondisional, partisipatif, dan kesamaan hak. Hasil penelitian menunjukkan bahwa pelaksanaan Swargaloka Kota Surabaya, khususnya dalam menyebarkan informasi tentang administrasi kependudukan terbilang cukup baik dimana beberapa masyarakat sudah ada yang mengenal apa dan fungsi dari Swargaloka. Transparansi dan kondisional menjadi indikator yang dianggap lebih menonjol sebagai faktor pendukung sedangkan partisipasi menjadi indikator yang dianggap masih kurang sebagai faktor penghambat dari pelaksanaan Swargaloka. Pemerintah Kota Surabaya hendaknya dapat memperhatikan lebih mendalam pelayanan administrasi kependudukan agar semakin efektif dan efisien agar mampu menjangkau semua lapisan masyarakat di Surabaya tanpa terkecuali.
EVALUATION OF PASSPORT SERVICE QUALITY THROUGH THE M-PASPOR APPLICATION IN SIMPLIFYING SERVICES AT THE CLASS I SPECIAL IMMIGRATION OFFICE, TPI SURABAYA Sutatak, Hafids; Augustinah, Fedianty; Pramudiana, Ika Devy; Kamariyah, Sri
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12182

Abstract

The development of information technology has driven the transformation of public services, including in the immigration sector, which is now transitioning to digitalization to improve efficiency. One of the innovations introduced is the M-Paspor application, which allows the public to apply for passports online to minimize classic issues such as long queues and bureaucratic inefficiencies. This study aims to evaluate the quality of passport services through the M-Paspor application at the Immigration Office Class I Special TPI Surabaya and identify challenges and opportunities in simplifying public services. The research employs a qualitative method to explore the perceptions and experiences of the public and immigration officers regarding the use of the M-Paspor application. Data were collected through in-depth interviews with passport applicants and immigration officers, as well as direct observations of service processes at the immigration office. The evaluation focuses on five dimensions of service quality: reliability, assurance, tangibles, empathy, and responsiveness, to provide a comprehensive understanding of the application's effectiveness in simplifying public services. The findings indicate that although the M-Paspor application has reduced some bureaucratic issues, several challenges remain, particularly concerning system reliability and the public's ability to use technology. Some users continue to face technical difficulties, such as frequent server errors, rapidly filled service quotas, and data entry errors that require them to repeat the registration process. The study concludes that while the M-Paspor application holds great potential to improve passport service quality, significant improvements in system stability, user education, and technological infrastructure are needed to achieve optimal results.
IMPROVING PUBLIC SERVICE QUALITY THROUGH THE IMPLEMENTATION OF GOOD GOVERNANCE AT THE SURABAYA CITY REVENUE AGENCY Purdiono, Andri; Pramudiana, Ika Devy; Haryati, Eny; Pramono, Sapto
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study is motivated by the importance of public service in realizing good governance. However, public service quality often remains challenging when implementing good governance principles. Therefore, this study aims to evaluate the application of five main principles of good governance—transparency, accountability, participation, responsiveness, and efficiency—to improve the quality of public services at the Surabaya City Revenue Agency. This study uses a qualitative method with a descriptive approach to identify and evaluate the success indicators of these five principles as applied in the agency. Data were collected through observation, interviews, and document analysis related to public services at the Surabaya City Revenue Agency. Results show that transparency in public services has reached 76%, indicating openness of information, though accessibility and completeness of data still need improvement. Accountability stands at 73%, highlighting a need for enhancement in accountability procedures. Community participation is recorded at 68%, indicating the need for increased accessibility and opportunities for public involvement. Responsiveness reaches 70%, which, while adequate, still requires improvements in responsiveness to public needs. Efficiency is at 72%, requiring simplifying procedures to accelerate service delivery. This study concludes that the application of good governance principles at the Surabaya City Revenue Agency is relatively well-implemented but requires improvements in several areas. To enhance public service quality, this study recommends developing an integrated online information system to support transparency, conducting public consultation programs and periodic satisfaction surveys to boost participation, and simplifying administrative procedures alongside digitalizing services to increase efficiency. By implementing these recommendations, it is hoped that the Surabaya City Revenue Agency can become more responsive, transparent, and efficient in serving the public, ultimately enhancing public trust in public services and achieving the goals of good governance optimally.
Embedding Ethno-Parenting into 21st Century Education Policy: A Technology-Driven Approach to Cultural Sustainability Mahardhani, Ardhana Januar; Sulton, Sulton; Katoningsih, Sri; Muttaqin, Muhammad Azam; Pramudiana, Ika Devy; Dhika, Gregorius Aquino
Journal of Educational Technology and Learning Creativity Vol. 3 No. 2 (2025): December
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jetlc.v3i2.2423

Abstract

Purpose of the study: This study aims to analyze how cultural identity is reproduced through ethno-parenting, education, and cultural policy in contemporary Indonesia with a specific focus on how digital tools and technology-enhanced learning environments supports this procces. Methodology: This research employs a qualitative ethnographic approach using participant observation, in depth interviews, and document analysis in family settings, schools, art studios, and government agencies. Digital content bservation, including online cultural archives, social media materials, and technology-supported learning platforms, was also incorporated to examine technology-driven cultural transmission. Main Findings: Ethno-parenting serves as the primary mechanism for intilling cultural values through storytelling, rutuals, and performance practices. Formal and non-formal education strenghthens cultural internalization by combining theory and practice. Government policy supports cultural sustainability through festivals, regulations, and training subsides. Technology enhances this ecosystem by enabling digital storytelling, online cultural learning, hybrid participation, and increased youth engagement with cultural content through digital media. Novelty/Originality of this study: This study offers a new perspective by embedding ethno-parenting within 21st century education policy and examining its integration with technology-based learning. It advances existing knowledge by proposing a technology-driven cultural sustainability model that connects family-based cultural transmission, digital learning ecosystems, and contemporary education policy.
EVALUASI KEBIJAKAN PELAYANAN FEEDER WIRA-WIRI SEBAGAI TRANSPORTASI TERINTEGRASI DI KOTA SURABAYA Putra, Ryco Tarnuwardhana; Zumroh, Alifatul Reniwati; Pramudiana, Ika Devy
Journal of Governance and Public Administration Vol. 3 No. 1 (2025): Desember
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v3i1.3520

Abstract

Kebijakan Feeder Wira-Wiri Suroboyo merupakan upaya Pemerintah Kota Surabaya dalam meningkatkan keterjangkauan dan integrasi sistem transportasi publik, khususnya pada aspek first mile dan last mile menuju Suroboyo Bus. Penelitian ini bertujuan untuk mengevaluasi pelaksanaan kebijakan tersebut berdasarkan enam kriteria evaluasi kebijakan William N. Dunn, yaitu efektivitas, efisiensi, kecukupan, pemerataan, responsivitas, dan ketepatan. Penelitian menggunakan pendekatan kualitatif deskriptif dengan sumber data sekunder berupa regulasi, laporan kinerja Dinas Perhubungan, serta literatur ilmiah terkait kebijakan transportasi perkotaan. Analisis dilakukan dengan membandingkan tujuan kebijakan dengan capaian implementasi menggunakan kerangka evaluasi Dunn. Hasil penelitian menunjukkan bahwa layanan Feeder Wira-Wiri telah cukup efektif dalam meningkatkan aksesibilitas dan konektivitas antarmoda melalui pengoperasian 12 koridor dan 52 unit armada yang melayani sekitar 2.500 penumpang per hari. Dari aspek efisiensi, penggunaan armada berkapasitas kecil sesuai dengan karakteristik jalan lingkungan, meskipun frekuensi dan sinkronisasi jadwal masih perlu ditingkatkan. Aspek kecukupan dan pemerataan menunjukkan perluasan jangkauan layanan, namun distribusi armada antar koridor belum sepenuhnya seimbang. Responsivitas tercermin dari tingginya minat pengguna, sedangkan ketepatan kebijakan terlihat dari kemampuannya menjawab kebutuhan aksesibilitas kawasan permukiman menuju moda transportasi massal. Secara keseluruhan, kebijakan Feeder Wira-Wiri berkontribusi positif dalam mendukung sistem transportasi publik terintegrasi di Kota Surabaya, namun masih memerlukan penguatan integrasi operasional dan pemerataan layanan agar manfaat kebijakan dapat dirasakan secara optimal dan berkelanjutan.
Evaluating The Impact Of Additional Employee Income (Tpp) On Civil Servant Teachers’ Performance: A Policy Analysis In Mimika Regency Stefason, Stefanus; Mustofa, Amirul; Pramudiana, Ika Devy
Socious Journal Vol. 2 No. 4 (2025): Socious Journal - August
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/3x6c1788

Abstract

This study evaluates the implementation of the Additional Employee Income (Tunjangan Penghasilan Pegawai or TPP) policy for civil servant teachers (Aparatur Sipil Negara – ASN) in Mimika Regency, Indonesia, using six public policy evaluation indicators: effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy. A qualitative descriptive approach was employed, incorporating semi-structured interviews with education stakeholders and analysis of teacher attendance documentation from 2023 to 2024. The findings reveal substantial discrepancies in 2023 between biometric (fingerprint) attendance and compliance with instructional duties. For example, in SMK Negeri 3 Mimika, the fingerprint attendance rate was 90%, yet only 13% of teachers complied with teaching-hour requirements; similarly, SMP Negeri 3 recorded 78% attendance but only 12% compliance. Improvements were observed in 2024, with the attendance-compliance gap narrowing significantly e.g., SMK Negeri 1 Mimika (95% vs. 90%) and SD Inpres Timika V (90% vs. 88%). Despite these improvements, interviews indicate that the TPP policy has not led to meaningful enhancements in teaching quality, pedagogical innovation, or long-term commitment. The policy is perceived as inefficient due to bureaucratic rigidity, financially inadequate in relation to cost-of-living disparities, and insufficiently responsive to the structural challenges of remote and underserved schools. Consequently, policy reform is urgently required to ensure that the TPP system is performance-based, contextually adaptive, and aligned with the broader goals of public sector accountability and equitable education outcomes.
Digital Administrative Innovation and Governance Transformation: An Evaluation of the E-Surat Program in Surabaya City Mukidah, Mukidah; Pramudiana, Ika Devy; Roekminiati, Sri; Mustofa, Amirul
Socious Journal Vol. 2 No. 5 (2025): Socious Journal - October
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/ghgsqx33

Abstract

This study evaluates the effectiveness of the E-Surat program implemented by the Surabaya City Department of Industry and Manpower (Disperinaker) as a digital administrative innovation to enhance efficiency, accuracy, and transparency in internal correspondence. A descriptive qualitative approach was applied, combining in-depth interviews with employees, systematic observation, and document analysis. Campbell’s evaluation indicators goal achievement, system stability, and user satisfaction served as the analytical framework. Findings reveal that since its introduction in 2018, E-Surat has improved administrative workflows, reduced paper consumption, and accelerated document circulation. The system is reliable, supported by adequate infrastructure, and integrated into daily organizational routines. It strengthens transparency, accountability, and interdepartmental coordination, while user satisfaction remains high due to its accessibility, security features, and responsive technical support.Despite these achievements, challenges persist in enhancing digital literacy, technical capacity, and employee involvement in system development. Overall, the program meets key success indicators but requires ongoing capacity building and participatory improvements to function as a strategic enabler of adaptive and inclusive digital governance. This study contributes to digital governance scholarship by providing empirical evidence from local government innovation in Indonesia, illustrating how administrative digitalization can drive transparency and efficiency in developing contexts.
Collaborative Governance in the Implementation of Regional Sports Design: Realizing Sustainable Sports Governance in East Java Kurniawan, Aditya Wahyu Dwi; Mustofa, Amirul; Pramudiana, Ika Devy
Ipso Jure Vol. 2 No. 12 (2026): Ipso Jure - January
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/vzvqgt88

Abstract

This study examines the implementation of collaborative governance principles in the Regional Sports Design of East Java as a strategic approach to achieving sustainable and inclusive sports management. The application of collaborative governance involves multiple stakeholders, including local governments, the Indonesian National Sports Committee, the Indonesian National Paralympic Committee, the private sector, universities, and the broader community, in the formulation of adaptive and data-driven sports policies. This research analyzes five key dimensions starting conditions, institutional design, leadership, collaborative processes, and outcomes emphasizing the importance of inter-actor collaboration, capacity building among stakeholders, and transparency in decision-making. The findings indicate that effective collaboration among diverse actors enhances the equitable distribution of sports facilities, strengthens athlete development, and ensures the long-term sustainability of regional sports programs. Furthermore, this governance approach promotes inclusivity in disability sports by providing equal access for persons with disabilities to participate and compete at national and international levels. Overall, the study concludes that collaboration-based sports governance is essential for achieving sustainable, inclusive, and collectively beneficial outcomes in the long term
Border Development Model on the Human Development Aspects for Sustainable Community Risal, Semuel; Irawanto, Irawanto; Hergianasari, Putri; Rahma, Anita Ade; Pramudiana, Ika Devy
Jurnal Borneo Administrator Vol. 18 No. 2 (2022): August, 2022
Publisher : Pusjar SKPP Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24258/jba.v18i2.971

Abstract

The Indonesian government has implemented a border development policy. Still, it has not been able to answer the complexity of the problems that occur in border areas, especially in North Kalimantan. The development of border areas is closely related to the mission of national development, defence and state security to improve the Welfare of the people in the border areas, especially to ensure the integrity and sovereignty of the state. However, the condition of border communities in North Kalimantan is increasingly marginalized, where poverty and regional isolation trigger the high demands of local people to become border crossers to Malaysia. This study will examine the factors causing the economic backwardness of border communities in North Kalimantan, poverty and isolation of border communities, and security issues at the border. The results show that the border area needs to be closely monitored because it is a security-prone area. This makes the border development paradigm in Kaltara prioritize a security approach rather than Welfare. This causes the border areas in North Kalimantan to be scarcely touched by the dynamics of development. Therefore, border development needs to be placed in a people centre of development-oriented to people's economic development for sustainable communities through accelerating economic growth, improving the quality of human resources, and strengthening institutional capacity for border area development. Thus, border communities can enjoy prosperity by protecting and maintaining state sovereignty at the border.
Pendamping Layanan Klampid New Generation dan Pelaksanaan Program Kalimasada di Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya Putra, Ryco Tarnuwardhana; Pramudiana, Ika Devy; Roekminiati, Sri; Pramono, Sapto; Sunarya, Aris
Abdimas Indonesian Journal Vol. 6 No. 1 (2026)
Publisher : Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/aij.1351

Abstract

Population administration is a crucial foundation for public services. The Surabaya City Government has developed the Klampid application. New Generation (KNG) and the Kalimasada Program to improve the quality of community-based servicese-government This community service activity aims to describe the role of MSIB Batch 6 students in assisting with the use of the KNG application and the implementation of the Kalimasada Program in Ampel Village. The method used was a participatory approach through direct assistance, education, and verification of population documents. The results of the activity showed an increase in community understanding and digital literacy, accelerated document processing, and increased awareness of the importance of orderly population administration.
Co-Authors Ali Wafa Alifa, Rifda AMBARWATI, ARIE Amirul Mustofa Anita Ade Rahma Anwar, M. Khairul Anwar, Muhammad Khairul Augustinah, fedianty Dewi, Rahmatika Putri Dhika, Gregorius Aquino Epifani Dwi Agustin Fadhilah, Aisyah Fatah, Zainal Haryati, Eny Irawanto Kamariyah, Sri Kurniawan, Aditya Wahyu Dwi Linggantara, I Made M. Khairul Anwar, M. Khairul Mahardhani, Ardhana Januar Ma’rufin, Ali Mukidah, Mukidah Muttaqin, Muhammad Azam Patria, Dendy Patu, Frederikus Prahmana, Kresna Adhi Pramono, Sapto Pramono, Sapto Purdiono, Andri Putra, Ryco Tarnuwardhana Putri Hergianasari Putri, Salsabilah Rafiatma, Zuhdi Ahmadi Rifaldi , Muhammad Risal, Semuel Roekminiati, Sri Roekminiati, Sri Sholichah, Nihayatus Sholihah, Nihayatus Sri Katoningsih Stefason, Stefanus Sulala, Anis Sulton Sulton, Sulton Sunarya, Aris Sunarya, Aris Susanto, Soni Susilo, Yanto Sutatak, Hafids Ulul Albab, Ulul Widyawati Widyawati Widyawati Zumroh, Alifatul Reniwati