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ANALISIS PROGRAM SWARGALOKA MELALUI PENGGUNAAN MEDIA SOSIAL UNTUK MENINGKATKAN PELAYANAN PUBLIK DI KOTA SURABAYA Linggantara, I Made; Pramono, Sapto; Pramudiana, Ika Devy; Roekminiati, Sri
Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Vol 8 No 1 (2024): APRIL 2024
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/mediasosian.v8i1.5540

Penelitian ini bertujuan untuk menemukan dan mendeskripsikan bagaimana pelaksanaan, faktor pendukung, serta faktor penghambat dari Swargaloka Kota Surabaya. Pelaksanaan Swargaloka Kota Surabaya ini digunakan untuk meningkatkan pelayanan publik, khususnya administrasi kependudukan. Swargaloka adalah media publikasi digital melalui media sosial yang mereka miliki agar lebih efektif dan efisien, seperti informasi tentang Kartu Tanda Penduduk, Kartu Identitas Anak, Kartu Keluarga, akta kelahiran, akta kematian, surat pindah datang, akta perkawinan, dan akta perceraian. Penelitian ini menggunakan jenis penelitian deskriptif dengan pendekatan kualitatif. Fokus penelitian ini terbagi menjadi 5 indikator pelayanan publik yang prima dan berkualitas, yaitu transparansi, akuntabilitas, kondisional, partisipatif, dan kesamaan hak. Hasil penelitian menunjukkan bahwa pelaksanaan Swargaloka Kota Surabaya, khususnya dalam menyebarkan informasi tentang administrasi kependudukan terbilang cukup baik dimana beberapa masyarakat sudah ada yang mengenal apa dan fungsi dari Swargaloka. Transparansi dan kondisional menjadi indikator yang dianggap lebih menonjol sebagai faktor pendukung sedangkan partisipasi menjadi indikator yang dianggap masih kurang sebagai faktor penghambat dari pelaksanaan Swargaloka. Pemerintah Kota Surabaya hendaknya dapat memperhatikan lebih mendalam pelayanan administrasi kependudukan agar semakin efektif dan efisien agar mampu menjangkau semua lapisan masyarakat di Surabaya tanpa terkecuali.

IMPROVING PUBLIC SERVICE QUALITY THROUGH THE IMPLEMENTATION OF GOOD GOVERNANCE AT THE SURABAYA CITY REVENUE AGENCY Purdiono, Andri; Pramudiana, Ika Devy; Haryati, Eny; Pramono, Sapto
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

This study is motivated by the importance of public service in realizing good governance. However, public service quality often remains challenging when implementing good governance principles. Therefore, this study aims to evaluate the application of five main principles of good governance—transparency, accountability, participation, responsiveness, and efficiency—to improve the quality of public services at the Surabaya City Revenue Agency. This study uses a qualitative method with a descriptive approach to identify and evaluate the success indicators of these five principles as applied in the agency. Data were collected through observation, interviews, and document analysis related to public services at the Surabaya City Revenue Agency. Results show that transparency in public services has reached 76%, indicating openness of information, though accessibility and completeness of data still need improvement. Accountability stands at 73%, highlighting a need for enhancement in accountability procedures. Community participation is recorded at 68%, indicating the need for increased accessibility and opportunities for public involvement. Responsiveness reaches 70%, which, while adequate, still requires improvements in responsiveness to public needs. Efficiency is at 72%, requiring simplifying procedures to accelerate service delivery. This study concludes that the application of good governance principles at the Surabaya City Revenue Agency is relatively well-implemented but requires improvements in several areas. To enhance public service quality, this study recommends developing an integrated online information system to support transparency, conducting public consultation programs and periodic satisfaction surveys to boost participation, and simplifying administrative procedures alongside digitalizing services to increase efficiency. By implementing these recommendations, it is hoped that the Surabaya City Revenue Agency can become more responsive, transparent, and efficient in serving the public, ultimately enhancing public trust in public services and achieving the goals of good governance optimally.

Embedding Ethno-Parenting into 21st Century Education Policy: A Technology-Driven Approach to Cultural Sustainability Mahardhani, Ardhana Januar; Sulton, Sulton; Katoningsih, Sri; Muttaqin, Muhammad Azam; Pramudiana, Ika Devy; Dhika, Gregorius Aquino
Journal of Educational Technology and Learning Creativity Vol. 3 No. 2 (2025): December
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jetlc.v3i2.2423

Purpose of the study: This study aims to analyze how cultural identity is reproduced through ethno-parenting, education, and cultural policy in contemporary Indonesia with a specific focus on how digital tools and technology-enhanced learning environments supports this procces. Methodology: This research employs a qualitative ethnographic approach using participant observation, in depth interviews, and document analysis in family settings, schools, art studios, and government agencies. Digital content bservation, including online cultural archives, social media materials, and technology-supported learning platforms, was also incorporated to examine technology-driven cultural transmission. Main Findings: Ethno-parenting serves as the primary mechanism for intilling cultural values through storytelling, rutuals, and performance practices. Formal and non-formal education strenghthens cultural internalization by combining theory and practice. Government policy supports cultural sustainability through festivals, regulations, and training subsides. Technology enhances this ecosystem by enabling digital storytelling, online cultural learning, hybrid participation, and increased youth engagement with cultural content through digital media. Novelty/Originality of this study: This study offers a new perspective by embedding ethno-parenting within 21st century education policy and examining its integration with technology-based learning. It advances existing knowledge by proposing a technology-driven cultural sustainability model that connects family-based cultural transmission, digital learning ecosystems, and contemporary education policy.

Evaluating The Impact Of Additional Employee Income (Tpp) On Civil Servant Teachers’ Performance: A Policy Analysis In Mimika Regency Stefason, Stefanus; Mustofa, Amirul; Pramudiana, Ika Devy
Socious Journal Vol. 2 No. 4 (2025): Socious Journal - August
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/3x6c1788

This study evaluates the implementation of the Additional Employee Income (Tunjangan Penghasilan Pegawai or TPP) policy for civil servant teachers (Aparatur Sipil Negara – ASN) in Mimika Regency, Indonesia, using six public policy evaluation indicators: effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy. A qualitative descriptive approach was employed, incorporating semi-structured interviews with education stakeholders and analysis of teacher attendance documentation from 2023 to 2024. The findings reveal substantial discrepancies in 2023 between biometric (fingerprint) attendance and compliance with instructional duties. For example, in SMK Negeri 3 Mimika, the fingerprint attendance rate was 90%, yet only 13% of teachers complied with teaching-hour requirements; similarly, SMP Negeri 3 recorded 78% attendance but only 12% compliance. Improvements were observed in 2024, with the attendance-compliance gap narrowing significantly e.g., SMK Negeri 1 Mimika (95% vs. 90%) and SD Inpres Timika V (90% vs. 88%). Despite these improvements, interviews indicate that the TPP policy has not led to meaningful enhancements in teaching quality, pedagogical innovation, or long-term commitment. The policy is perceived as inefficient due to bureaucratic rigidity, financially inadequate in relation to cost-of-living disparities, and insufficiently responsive to the structural challenges of remote and underserved schools. Consequently, policy reform is urgently required to ensure that the TPP system is performance-based, contextually adaptive, and aligned with the broader goals of public sector accountability and equitable education outcomes.

Digital Administrative Innovation and Governance Transformation: An Evaluation of the E-Surat Program in Surabaya City Mukidah, Mukidah; Pramudiana, Ika Devy; Roekminiati, Sri; Mustofa, Amirul
Socious Journal Vol. 2 No. 5 (2025): Socious Journal - October
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/ghgsqx33

This study evaluates the effectiveness of the E-Surat program implemented by the Surabaya City Department of Industry and Manpower (Disperinaker) as a digital administrative innovation to enhance efficiency, accuracy, and transparency in internal correspondence. A descriptive qualitative approach was applied, combining in-depth interviews with employees, systematic observation, and document analysis. Campbell’s evaluation indicators goal achievement, system stability, and user satisfaction served as the analytical framework. Findings reveal that since its introduction in 2018, E-Surat has improved administrative workflows, reduced paper consumption, and accelerated document circulation. The system is reliable, supported by adequate infrastructure, and integrated into daily organizational routines. It strengthens transparency, accountability, and interdepartmental coordination, while user satisfaction remains high due to its accessibility, security features, and responsive technical support.Despite these achievements, challenges persist in enhancing digital literacy, technical capacity, and employee involvement in system development. Overall, the program meets key success indicators but requires ongoing capacity building and participatory improvements to function as a strategic enabler of adaptive and inclusive digital governance. This study contributes to digital governance scholarship by providing empirical evidence from local government innovation in Indonesia, illustrating how administrative digitalization can drive transparency and efficiency in developing contexts.

Collaborative Governance in the Implementation of Regional Sports Design: Realizing Sustainable Sports Governance in East Java Kurniawan, Aditya Wahyu Dwi; Mustofa, Amirul; Pramudiana, Ika Devy
Ipso Jure Vol. 2 No. 12 (2026): Ipso Jure - January
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/vzvqgt88

This study examines the implementation of collaborative governance principles in the Regional Sports Design of East Java as a strategic approach to achieving sustainable and inclusive sports management. The application of collaborative governance involves multiple stakeholders, including local governments, the Indonesian National Sports Committee, the Indonesian National Paralympic Committee, the private sector, universities, and the broader community, in the formulation of adaptive and data-driven sports policies. This research analyzes five key dimensions starting conditions, institutional design, leadership, collaborative processes, and outcomes emphasizing the importance of inter-actor collaboration, capacity building among stakeholders, and transparency in decision-making. The findings indicate that effective collaboration among diverse actors enhances the equitable distribution of sports facilities, strengthens athlete development, and ensures the long-term sustainability of regional sports programs. Furthermore, this governance approach promotes inclusivity in disability sports by providing equal access for persons with disabilities to participate and compete at national and international levels. Overall, the study concludes that collaboration-based sports governance is essential for achieving sustainable, inclusive, and collectively beneficial outcomes in the long term

Embedding Ethno-Parenting into 21st Century Education Policy: A Technology-Driven Approach to Cultural Sustainability Mahardhani, Ardhana Januar; Sulton, Sulton; Katoningsih, Sri; Muttaqin, Muhammad Azam; Pramudiana, Ika Devy; Dhika, Gregorius Aquino
Journal of Educational Technology and Learning Creativity Vol. 3 No. 2 (2025): December
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jetlc.v3i2.2423

Purpose of the study: This study aims to analyze how cultural identity is reproduced through ethno-parenting, education, and cultural policy in contemporary Indonesia with a specific focus on how digital tools and technology-enhanced learning environments supports this procces. Methodology: This research employs a qualitative ethnographic approach using participant observation, in depth interviews, and document analysis in family settings, schools, art studios, and government agencies. Digital content bservation, including online cultural archives, social media materials, and technology-supported learning platforms, was also incorporated to examine technology-driven cultural transmission. Main Findings: Ethno-parenting serves as the primary mechanism for intilling cultural values through storytelling, rutuals, and performance practices. Formal and non-formal education strenghthens cultural internalization by combining theory and practice. Government policy supports cultural sustainability through festivals, regulations, and training subsides. Technology enhances this ecosystem by enabling digital storytelling, online cultural learning, hybrid participation, and increased youth engagement with cultural content through digital media. Novelty/Originality of this study: This study offers a new perspective by embedding ethno-parenting within 21st century education policy and examining its integration with technology-based learning. It advances existing knowledge by proposing a technology-driven cultural sustainability model that connects family-based cultural transmission, digital learning ecosystems, and contemporary education policy.

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