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Dito Aditia Darma Nasution
Universitas Pembangunan Panca Budi
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Journal : Journal of Tourism Economics and Policy

 1 
The Influence of Public Information Disclosure and Service Quality on Public Satisfaction at The Mandala Public Health Center in Medan City MARPAUNG, Tiar Vita Vera BR.; NASUTION, Dito Aditia Darma
Journal of Tourism Economics and Policy Vol. 5 No. 3 (2025): Journal of Tourism Economics and Policy (July - September 2025)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jtep.v5i3.1498

Abstract

Public information disclosure and service quality are factors that can increase public satisfaction. The purpose of this study is to determine the effect of public information disclosure and service quality on public satisfaction at the Mandala Community Health Center (UPT Puskesmas) in Medan City. A sample of 45 respondents was taken using a saturated sampling technique or population sample. The method used in this study is the multiple linear regression analysis method with SPSS 23 software, obtaining a regression of Y = 2.709 + 0.970 + 0.102 + . Based on these results, it can be concluded that public information disclosure and service quality have a positive and significant effect on public satisfaction at the Mandala Community Health Center (UPT Puskesmas) in Medan City.
Co-Authors , Oktarini Khamilah Siregar Abdul Habib Sitompul Adnan Putra Pratama Aldian, M. Rizki Amanda Naibaho Ananda, Fadia Anastasia Eka Wardani Anastasia Eka Wardani Ancer Martati Ndraha Anggasari, Febyana Anggi Pratama Nasution Annisa Fajariah Damanik Annisa Fajariah Damanik Annisa Fajariah Damanik Annisa Fajariah Damanik Annisa Fajariah Damanik Arwin Ashri.A.Handayani Ayunda Aulia Ayunda Aulia Azani, Namira Buaya, Register Launli Chairunisa, Tengku Sheila Damanik, Annisa Fajariah Darwin Darwin Dedi Agus Pratikno Dedy Husrizal Syah, Dedy Husrizal Dhiva Ayu Sharanie Eky Ermal M Elfhadjri, Ziqra Erlina Erlina Erlina Erlina Evan Tamaro Fadhlan Fachri Fadlian Noor Fahrum Nisa Fahrum Nisa Farida Aryani Fildzah Shabrina Galih Supraja Grand, Lucas Medianov Gulo, Yurniwati Handriyani Dwilita Harahap, Rizki Nanda Fauzi Hastuti, Noviana Sri Heny Nurlaili Hutahaean, Sondang Lastiur Idhar Yahya Iskandar Muda Iskandar Muda Ismail Jefri Ronaldo Junawan Junawan Juni Yanti Napitupulu Linda Asriani Lubis, Mutiara Aulia M.Diaz Arasta Maisyarah, Renny MARPAUNG, Tiar Vita Vera BR. Martin Yehezkiel Sianipar Mendrofa, Sabar Jaya Mika Debora Br Barus Muhammad Agus Muljanto Muhammad Firza Alpi, Muhammad Firza Muhammad Irza Aryasta Muhammad Rizqy Septyandy Muthia Algarini Nababan, Putri Enzelina Nabilah Denisa Napitupulu, Juni Yanti Ni Putu Novy Candra Dewi Nidya Mery Larasanti Nisa, Zainatun Novalia Talebong Novi Faurini Nur Azizah Nurdiana, Citra Nurhaliza, Silvia Rahman, Mujibu Ramadhan, Puja Rizqy Register Launli Buaya Reni Vadia Reza Safrianto Rimba Simanjuntak Riza Milianda Kasa Sabar Jaya Mendrofa Safrianto, Reza Salsa Okdania Lubis Sapto Wahyudin Saputra, Defri Dwi Sara Melati Octania Br Lumbanraja Sari, Meigia Nidya Sebayang, Saimara Sijabat, Hotman D Silvi Dwi Utari Sofyan A. P., Andi Baso Soulthan Saladin Batubara Sundari Apriliani Supraja, Galih Syaharani , Nabilah Syahfitri, Hijriah Yana Syari, Meilya Evita Ujung, Jhonny Tumpal Parulian Vadia, Reni Vina Arnita Wahyu, Ahmad Braja Wahyudin, Sapto Welly, Yerisma Wiwik Handayani Yani, Isbet Yoriesto Stefhen Zainatun Nisa Zamroni, Ahmad Zebua, Totona Berkat Elsuran