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All Journal JUSIFO : Jurnal Sistem Informasi Sistemasi: Jurnal Sistem Informasi Jurnal Teknologi Sistem Informasi dan Aplikasi JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science Jurnal Sistem informasi dan informatika (SIMIKA) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Teknik Informatika (JUTIF) Jurnal Pendidikan dan Teknologi Indonesia Malcom: Indonesian Journal of Machine Learning and Computer Science Science and Technology: Jurnal Pengabdian Masyarakat The Indonesian Journal of Computer Science
Jazman, Muhammad
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Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Social Sciences Other

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Evaluasi Kualitas Layanan Sistem e-Puskesmas di Kecamatan Sungai Mandau Melalui Kerangka Kerja E-SERVQUAL dan Model Kano Setiawati, Elsa; Salisah, Febi Nur; Jazman, Muhammad; Rahmawita, Medyantiwi
Jurnal Pendidikan dan Teknologi Indonesia Vol 5 No 9 (2025): JPTI - September 2025
Publisher : CV Infinite Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jpti.978

Abstract

Permasalahan dalam penerapan sistem e-Puskesmas masing terjadi, terutama terkait kualitas layanan digital yang belom optimal. Keluhan seperti sistem tidak stabil, tampilan antarmuka membingungkan, dan kurangnya pelatihan menunjukkan perlunya evaluasi menyeluruh. Penelitian ini menggunakan pendekatan kuantitatif dengan metode E-SERVQUAL dan Model Kano. E-SERVQUAL mengukur kesenjangan antara persepsi dan harapan pengguna berdasarkan tujuh dimensi: efficiency, system availability, fulfillment, privacy, responsiveness, compensation, dan contact. Model Kano digunakan untuk mengklasifikasikan atribut layanan berdasarkan dampaknya terhadap kepuasan pengguna. Hasil menunjukkan bahwa seluruh atribut memiliki nilai GAP negative, dengan rata-rata nilai Q sebesar 0.91. ini menandakan bahwa layanan belum memenuhi harapan pengguna. Berdasarkan Model Kano terdapat 12 atribut one-dimensional, 4 attractive, 3 ust-be, dan 1 indifferent. Temuan ini menunjukkan bahwa perbaikan perlu difokuskan pada atribut yang berdampak langsung terhadap kepuasan.
User Satisfaction in Public Sector Digital Transformation: A Critical EUCS Analysis of the E-Kinerja Application in Indragiri Hilir Regency Dermawan, Tri; Jazman, Muhammad; Ahsyar, Tengku Khairil; Saputra, Eki; Muttakin, Fitriani; Marsal, Arif
Jurnal Pendidikan dan Teknologi Indonesia Vol 5 No 9 (2025): JPTI - September 2025
Publisher : CV Infinite Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jpti.1079

Abstract

The accelerated global push for digitalized public services places immense pressure on government agencies to ensure the effectiveness and user acceptance of new information systems. This study critically investigates user satisfaction with the E-Kinerja application, a pivotal e-performance management system implemented at the Regional Personnel and Human Resource Development Agency (BKPSDM) of Indragiri Hilir Regency. Utilizing the well-established End-User Computing Satisfaction (EUCS) model, encompassing content, accuracy, format, ease of use, and timeliness dimensions, this research employs a quantitative approach. Data were collected via questionnaires from 36 active users (total population) and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) in SmartPLS. The findings reveal a nuanced and unexpected pattern of influence: only the Content (T-Statistic = 2.002, p<0.05) and Timeliness (T-Statistic = 2.433, p<0.05) dimensions significantly and positively impact user satisfaction. Crucially, Accuracy, Format, and Ease of Use did not exhibit a statistically significant influence. The model explained a substantial 76.7% of user satisfaction variance. This counter-intuitive outcome challenges generalized EUCS applicability in mandatory government contexts, suggesting that user priorities in public sector performance systems may uniquely emphasize core utility and promptness over aesthetic or perceived ease. These findings offer critical insights for public administrators prioritizing IT investments and contribute to refining the theoretical understanding of EUCS dynamics in specific organizational environments. Recommendations include prioritizing content quality and timely information delivery, while re-evaluating the perceived importance of other dimensions in similar government settings.
Analisis Sentimen Masyarakat Menggunakan Algoritma Long Short Term Memory (LSTM) Pada Ulasan Aplikasi Halodoc Yulianti, Nelvi; Afdal, M; Jazman, Muhammad; Megawati, Megawati; Anofrizen, Anofrizen
Building of Informatics, Technology and Science (BITS) Vol 7 No 2 (2025): September 2025
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v7i2.7243

Abstract

Halodoc is a digital healthcare platform that provides users with convenient access to medical services online. This study aims to analyze public sentiment toward the Halodoc application based on 1,416 user reviews collected during the period from July to September 2024. The reviews are categorized into three sentiment classes: positive, negative, and neutral, using the Long Short-Term Memory (LSTM) algorithm. Prior to classification, the Word2Vec technique is applied to transform the words in the reviews into numerical vector representations for processing by the model. The analysis revealed that a portion of the reviews expressed negative sentiments, mainly concerning delays in medication delivery and slow responses from customer service. Model performance evaluation shows that the implementation of the LSTM algorithm optimized with the Adam (Adaptive Moment Estimation) optimizer and a dropout rate of 0.2 achieved the highest accuracy of 89.40% and an F1-score of 88.63%. These results indicate that the model performs very well in classifying sentiments and can be used as a useful tool for understanding user satisfaction with the Halodoc application.
Evaluasi Usability Aplikasi Mobile Banking Menggunakan Metode Retrospective Think Aloud dan Post-Study System Usability Questionnaire Naufal, Muhammad; Ahsyar, Tengku Khairil; Jazman, Muhammad; Permana, Inggih
The Indonesian Journal of Computer Science Vol. 13 No. 3 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i3.4039

Abstract

BRKS Mobile is a digital service provided by Bank Riau Kepri Syariah to facilitate its customers in conducting financial transactions via smartphones. Because this application is relatively new, there are problems when running the application. The results of user reviews on playstore comments and pre-surveys, the problem that often occurs is errors when making transactions. In this study, usability evaluation was carried out using the Retrospective Think Aloud (RTA) and Post-Study System Usability Quesionaire (PSSUQ) methods. The results of the usability measurement show that users experience little difficulty when running the transfer and purchase menus. This is reinforced by the results contained in the norms of the PSSUQ method where the results of the SyeUse variable value of 2.70 and InfoQual 2.95 are below the average which indicates that the usability of the system and the quality of information on BRKS Mobile are still lacking. For the InterQual value of 3.09, it is above average and overall the BRKS application is at 2.89 above average, which means that the application can be accepted by its users.
ANALYSIS OF DIGITAL LIBRARY SERVICE QUALITY ON USER SATISFACTION USING WEBQUAL, LIBQUAL AND IPA METHODS Rahman, Eman; Jazman, Muhammad; Zarnelly, Zarnelly; Permana, Inggih
Jurnal Teknik Informatika (Jutif) Vol. 4 No. 4 (2023): JUTIF Volume 4, Number 4, August 2023
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2023.4.4.942

Abstract

Universitas Pahlawan Tuanku Tambusai has used the information system Senayan Library Management System (SLiMS) version 7. SliMS is an integrated system to provide information to support operational, management and decision-making functions in libraries. However, there are still obstacles in its use, namely, the lack of tools and technology to support the implementation of the SLiMS system, the unattractive SliMS content, the OPAC service menu is less effective in searching for references in the library, and the book collection is rarely updated so it does not meet what the user needs. This study aims to measure the service quality of SLiMS from the user's perspective. This research instrument used Web Quality (WebQual), Library Quality (LibQual), and Importance Performance Analysis (IPA) methods. The results of this study resulted in a good level of system service quality but GAP was still found from perceived performance which still had a value of <0 or -0.63 and a conformity level of 78%, which meant that there were still results of user dissatisfaction with the performance provided by the service. SLiMS Hero University of Tuanku Tambusai. Quadrant A results are a top priority to be improved. the variables are: Easy to navigate (UQ3), Attractive appearance (UQ5), Latest available information (SI1), Provides detailed information (SI4), Provides up to date information (IC3), Cleanliness and beauty (LP2), Lighting and temperature settings (LP3), Guidance from the librarian (AS5).
DESIGN OF APPLICATION INFORMATION SECURITY SELF-ASSESSMENT USING VBA AND MSXML2.XMLHTTP CASE STUDY: DISKOMINFO KABUPATEN KAMPAR Fahmi Rifai; Jazman, Muhammad; Angraini, Angraini; Megawati, Megawati
Jurnal Teknik Informatika (Jutif) Vol. 4 No. 6 (2023): JUTIF Volume 4, Number 6, Desember 2023
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2023.4.6.1033

Abstract

Information security includes the issues that may threaten accountability, reliability, trustworthiness, privacy, authenticity, and trustworthiness of information in an agency. Data and information are very risky things in Information Security, and therefore it is important to do information security governance. The process of evaluating information security using the Index KAMI and ISO 27001: 2013 will be carried out in this study by recording data using Microsoft Excel which has been provided by the National Cyber and Crypto Agency (BSSN). To make it easier to conduct information security assessments and simplify the Excel display, Visual Basic for Applications (VBA) will be utilized as a medium for adding ISO 27001: 2013, then it will be connected using MSXML2.XMLHTTP. The results of the self-assessment carried out show that the Communication, Information, and Signaling Service of Kampar Regency has a level of completeness in implementing the ISO 27001 standard at the "Inadequate" level with a score of 151 only reaching level I+. Meanwhile, the results of the ISO 27001: 2013 Annex control evaluation show that there are still clauses that have not been fulfilled. Therefore, the Communication, Informatics, and Coding Office of Kampar Regency urgently needs improvement in order to fulfill the clauses of ISO 27001: 2013.
CYBERBULLYING SENTIMENT ANALYSIS OF INSTAGRAM COMMENTS USING NAÏVE BAYES CLASSIFIER AND K-NEAREST NEIGHBOR ALGORITHM METHODS Anisa Nirmala, Fitri; Jazman, Muhammad; Rozanda, Nesdi Evrilyan; Salisah, Febi Nur
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 5 (2024): JUTIF Volume 5, Number 5, Oktober 2024
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.5.1997

Abstract

The high number of social media users presents major threats and risks, such as cyberbullying Cyberbullying or cyberbullying is one of the negative impacts of the rapid development of technology and social media. Sentiment Analysis is a technique for extracting text data to obtain information about positive, neutral or negative sentiment. One of Indonesian social media that often gets user sentiment through social media is Instagram. By using the Text Mining technique, the classification method will determine whether a sentiment is positive, neutral or negative. This research uses the Naïve Bayes Classifier (NBC) and K-Nearest Neighbor (KNN) methods with tf-idf weighting accompanied by the addition of an emotional icon (emoticon) conversion feature to determine the existing sentiment classes from tweets about Instagram users. The results of calculations using the first three methods using the Partitionong model, the results using the Naive Bayes method, get an accuracy value of 91.25%, a recall value of 92% and a precision value of 90% and calculations using the KNN method have an accuracy value of 67%, a recall value of 49% and a precision value of 34 %. So it can be concluded that the Naïve Bayes Classifier algorithm has the best performance.
User Experience Analysis of Adobe Lightroom Application for Photographers Using the Heart Framework Method Hamdi, Fathan Surya; Syaifullah, Syaifullah; Saputra , Eki; Jazman, Muhammad
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 3 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i3.41295

Abstract

Adobe Lightroom is a very popular software among photographers for editing and organizing photos. Although the application is feature-rich and intuitive, many users still face various problems using it. Common issues include slow performance on older hardware, synchronization difficulties between devices, a complex interface, and feature limitations. These issues can interfere with user productivity and satisfaction, especially for photographers who depend on this application for their work. In addition, the Adobe Lightroom subscription fee is also a barrier for photographers. This research aims to analyze the user experience of Adobe Lightroom using the HEART Framework method, which was developed by Google to evaluate the quality of user experience (UX) based on five dimensions namely Happiness, Engagement, Adoption, Retention, and Task Success. Research instrument testing uses validity and reliability test calculations which state that each statement item for user-centered metrics has been said to be valid and reliable. The achievement of the level of usability of the user experience of the Adobe Lightroom application has met and exceeded the predetermined goals in the goals-signal-metrics with a variable value of Happiness of 84.2%, Engagement of 79.3%, Adoption of 62.8%, Retention of 79%, and Task Succes of 83.5%. This result shows that the Adobe Lightroom application has created a positive experience for its users, but further development is still needed to provide a more optimal user experience in the future.
Audit of Information Tecnology Governance at BKKBN Riau Province using the 2019 Cobit Framework Fandi, Ridho Arif; Jazman, Muhammad; Fronita, Mona; Saputra, Eki
Sistemasi: Jurnal Sistem Informasi Vol 13, No 6 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The implementation of Information Technology in government agencies has been used to enhance management processes and productivity, making them more accurate and faster, which leads to an improvement in the organization's ability to achieve Governance Management Objectives (GMO) and Good Corporate Governance. The BKKBN of Riau Province has implemented Information Technology in its execution in the form of SIGA (Sistem Informasi Keluarga) and Srikandi (Sistem Informasi Kearsipan Dinamis Terintegrasi). BKKBN is a non-ministerial government agency tasked with population control through family planning and prosperous family programs. Cobit 2019 is an international standard for assessing IT governance and management within companies, which also provides solutions for improving those issues.This research aims to measure the level of organizational capability in IT implementation. The results of the analysis of the Design factor objective APO-09-Managed Service Agreements and DSS-01 Managed Operations have the highest importance value, which is 60. The measurement results for APO-09 reached 74% at capability level 3 with the status of Largely Achieved or not yet achieved, while DSS-01 reached a value of 79% at level 3, which means both process objectives are at level 2, indicating that the process activities have achieved their goals by performing a number of basic but complete activities. With these results, both process objectives require improvement based on recommendations formulated from the gap analysis to achieve the expected capability.
Analysis of Student Satisfaction with Google Scholar Services as Reference using the Delone and Mclean Method Permata, Nur Fitria Mita; Syaifullah, Syaifullah; Ahsyar, Tengku Khairil; Jazman, Muhammad
Sistemasi: Jurnal Sistem Informasi Vol 13, No 6 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i6.4680

Abstract

Google Scholar is a search engine that serves as a platform for finding references from sources like articles, books, and journals relevant to ongoing or planned research. It aids students in discovering references aligned with their research topics or discussions. Nevertheless, challenges such as technical glitches in Google Scholar's servers, internet connection problems, restricted or paid access to articles, and the search algorithm's potential misinterpretation of user queries can occur. This research seeks to assess information systems students' satisfaction with Google Scholar's services and evaluate user satisfaction using the DeLone and McLean model. The analysis results show that of the nine hypotheses tested, seven were supported and two were rejected. The study implies that to enhance Google Scholar in the future, adjustments should be made to better cater to the needs of users, particularly students, in locating relevant and accurate references.
Co-Authors Adam, A Ahsyar, T. Khairil Ahsyar, Tengku Khairil Am, Andri Nofiar Andaranti, Arifah Fadhila Angraini Angraini Anisa Nirmala, Fitri Anmi, Fauzi Hidayatul Anofrizen Anofrizen Aprinastya, Rachell Aqilla, Nabila Fadia Arif Marsal Ariyansir, Sigit Butar Butar, Febiola Siska Dermawan, Tri Dharmawan, Muhammad Rizky Eki Saputra Fahmi Rifai Fandi, Ridho Arif Febi Nur Salisah Fenty Kurnia Oktorina Fina Nasari Fitri Hamdi, Fathan Surya Hamzah, Muhammad Luthfi Herliza, Herliza Inggih Permana Khairil Ahsyar, Tengku Kusuma, Gathot Hanyokro M. Afdal MAULANA, BIMA Maulana, Rizki Azli Megawati - Miftahul Jannah Mona Fronita, Mona Muhammad Naufal, Muhammad Muhammad Ridwan Muttakin, Fitriani Novita Sari Nurhadi, Muhammad Permata, Nur Fitria Mita Prananda, Yaldri Oktra Praniffa, Anisya Caty Pribadi, Antoni Putri, Runi Aulia Rahman, Eman Rahmawita, Medyantiwi Raihan, Muhammad Renaldi, Rengga Rianda, Rahmad Didho Rice Novita Rika Aryati Rozanda, Nesdi Evrilyan Saputra , Eki Sari, Gusmelia Puspita Setiawati, Elsa Siregar, Syafril Syaifullah Syaifullah Syaifullah Yulianti, Nelvi Zarnelly Zarnelly