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PENGARUH NILAI NASABAH, KUALITAS PRODUK, KUALITAS JASA SYARIAH DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH DI BANK SYARIAH MANDIRI KUDUS Sof’an, Mohammad; Shofwani, Siti Aniqoh
JINGJI : Jurnal Ekonomi, Bisnis dan Manajemen Vol. 1 No. 1 (2022): JINGJI - Jurnal Ekonomi, Bisnis dan Manajemen
Publisher : STAI AL-HIDAYAT Lasem

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Abstract

Pengaruh Nilai Nasabah, Kualitas Produk, Kualitas Jasa Syariah dan Kepuasan Nasabah Terhadap Loyalitas Nasabah di Bank Syariah Mandiri Kudus.Tujuan penelitian ini adalah: pertama, untuk menguji secara empiris pengaruh nilai nasabah Bank Syariah Mandiri Cabang Kudus berpengaruh terhadap loyalitas nasabah. Kedua, untuk menguji secara empiris pengaruh kualitas produk Bank Syariah Mandiri Cabang Kudus berpengaruh terhadap loyalitas nasabah. Ketiga, untuk menguji secara empiris pengaruh kualitas jasa syariah Bank Syariah Mandiri Cabang Kudus berpengaruh terhadap loyalitas nasabah. Keempat, Untuk menguji secara empiris pengaruh kepuasan nasabah Bank Syariah Mandiri Cabang Kudus berpengaruh terhadap loyalitas nasabah.Penelitian ini menggunakan pendekatan field research dengan metode angket yang disebarkan langsung pada nasabah Bank Syariah Mandiri Cabang Kudus sebanyak 100 responden. Teknik pengambilan sampel menggunakan accidental sampling. Teknik analisis data menggunakan analisis regresi linier berganda.Adapun hasil temuan penelitian ini adalah: pertama, nilai nasabah memiliki pengaruh terhadap loyalitas nasabah pada nasabah Bank Syariah Mandiri Cabang Kudus ini dibuktikan dari hasil nilai thitung > ttabel. Hal ini terlihat nilai thitung sebesar 3,034 > ttabel sebesar 1,984 dengan taraf signifikansi di bawah 5%. Kedua, kualitas produk memiliki pengaruh terhadap loyalitas nasabah Bank Syariah Mandiri Cabang Kudus ini dibuktikan dari hasil nilai thitung > ttabel. Hal ini terlihat nilai thitung sebesar 3,166 > ttabel sebesar 1,984 dengan taraf signifikansi di bawah 5%. Ketiga, kualitas jasa syariah memiliki pengaruh terhadap loyalitas nasabah Bank Syariah Mandiri Cabang Kudus ini dibuktikan dari hasil nilai thitung > ttabel. Hal ini terlihat nilai thitung sebesar 2,976 > ttabel sebesar 1,984 dengan taraf signifikansi di bawah 5%. Keempat, kepuasan nasabah memiliki pengaruh terhadap loyalitas nasabah Bank Syariah Mandiri Cabang Kudus ini dibuktikan dari hasil nilai thitung > ttabel. Hal ini terlihat nilai thitung sebesar 2,799 > ttabel sebesar 1,984 dengan taraf signifikansi di bawah 5%
Transformative Supervision and Teacher Agency: How Integrated Supervision Reshapes Teachers’ Professional Identity and Performance Shofwani, Siti Aniqoh; Raharjo, Tri Joko; Fakruddin, Fakhruddin; Arief, Sandy; Taufikin, Taufikin
JURNAL AL-TANZIM Vol 10, No 1 (2026)
Publisher : Nurul Jadid University, Probolinggo, East Java, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/al-tanzim.v10i1.13669

Abstract

This study explores the meaning of integrated supervision for teachers as a form of control or empowerment, and its impact on their agency and professional identity. Using a mixed methods design with a predominantly qualitative approach, the study was conducted in secondary schools in Indonesia. In the first phase, a survey of 80 teachers mapped their perceptions of supervision and their levels of agency. The next phase, in-depth interviews with 10 teachers, explored their experiences in supervisory practice. Findings indicate that control-based supervision tends to suppress teacher agency, shape a defensive professional identity, and reduce pedagogical initiative. Conversely, dialogic and trust-based supervision strengthens teacher agency, shapes a reflective professional identity, and encourages pedagogical courage. This study contributes in three aspects: first, it proposes the Transformative Supervision–Agency Loop model to explain the interaction of supervision, agency, and professional identity; second, the model builds on teachers’ narrative experiences; and third, it demonstrates the value of a mixed methods approach in capturing the relational and emotional dimensions of supervision. By shifting the analytical focus from managerial effectiveness to teacher subjectivity, this study offers a humanistic framework for reimagining supervisory practice in secondary education.
Transformative Care-Based Supervision and Sustainable Teacher Performance Shofwani, Siti Aniqoh; Raharjo, Tri Joko; Fakhruddin, Fakhruddin; Arief, Sandy; Taufikin, Taufikin
Scaffolding: Jurnal Pendidikan Islam dan Multikulturalisme Vol. 8 No. 1 (2026): Pendidikan Islam dan Multikulturalisme
Publisher : Institut Agama Islam Sunan Giri (INSURI) Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/scaffolding.v8i1.8733

Abstract

This study aims to examine the effectiveness of Transformative Care-Based Supervision, which integrates academic, collaborative, and clinical supervision, in strengthening teacher competence, psychological well-being, and sustainable performance. Employing a quantitative explanatory research design, the study was conducted among the population of senior high school teachers in Rembang, Central Java, from which samples were selected using proportional stratified random sampling, resulting in 312 teachers as research participants. Data were collected through a structured questionnaire and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that academic, collaborative, and clinical supervision have significant positive effects on teacher competence. Teacher competence, in turn, significantly enhances teacher well-being and performance, while well-being also directly contributes to improved performance. Furthermore, competence and well-being function as significant mediators, including a serial mediation pathway linking supervision to sustainable teacher performance. These findings demonstrate that the impact of supervision on performance is primarily indirect, operating through the development of professional capacity and psychological resources. This study contributes theoretically by advancing a care-based paradigm of supervision and provides practical implications for designing supervision policies that integrate pedagogical competence, emotional support, and teacher well-being as foundations for long-term performance.