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All Journal Bunda Edu-Midwifery Journal Jurnal ONESISMIK JURNAL PUBLISITAS Jurnal Ilmu Sosial dan Ilmu Politik Journal of Sustainable Community Development Educational Studies and Research Journal Aktivasi: Jurnal Pemberdayaan Masyarakat Jurnal Ilmiah Administrasi Dan Sosial Jurnal Kegiatan Pengabdian Mahasiswa (JKPM)
Fitriani, Helda
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DINAMIKA AGENDA KEBIJAKAN DIGITAL GOVERNANCE DI KOTA PALEMBANG: ANALISIS MULTIPLE STREAMS FRAMEWORK Fitriani, Helda; Holipah, Holipah; Asmawati, Asmawati
Jurnal Publisitas Vol 13 No 1 (2026): Oktober
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) STISIPOL Candradimuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publisitas.v13i1.813

Abstract

Digital government transformation in Palembang City has followed a non-linear trajectory. The Electronic-Based Government System (SPBE) index remained relatively stagnant at 2.66 during 2021–2023 before increasing to 3.51, categorized as very good, in 2024. This study examines how digital governance developed as a policy agenda of the Palembang City Government during 2021–2026 using the Multiple Streams Framework (MSF). A qualitative approach was employed through literature review and document analysis of scholarly articles, regulations, performance reports, SPBE evaluation results, and local planning documents. Evidence was coded into the problem, policy, and politics streams, as well as policy window, policy entrepreneur, and coupling. The findings indicate that the problem stream was shaped by SPBE stagnation, fragmented applications, limited interoperability, human resource constraints, and weaknesses in service standardization and monitoring. The policy stream developed through stronger SPBE regulation, data integration, digital public services, e-complaint, e-SAKIP, and electronic licensing. The politics stream was influenced by national digital-government policies, SPBE evaluation, bureaucratic reform priorities, and institutional coordination. The 2023–2024 period can be interpreted as a policy window in which the three streams increasingly converged, marked by Palembang Mayor Regulation No. 25/2023 and the improved 2024 SPBE score. Nevertheless, coupling has not yet produced full cross-organizational integration. The study concludes that Palembang’s digital governance agenda is shifting from sectoral digitization toward integrated governance, while stronger interoperability, organizational capacity, and cross-agency policy orchestration remain necessary.
Co-Authors ., Pitrawati Andela Anggleni Aryanisila, Aryanisila Asmawati Asmawati Dian Novita Fajar Sari Didi Susianto Dita Marisa Habena, A. Ridhuan Habena, Achmad Ridhuan Holipah, Holipah Laurensia Yuniita Putranto, Heru Adi Sismeri Dona Verawati Verawati Wahyuli, Yofitri Heny Wati, Asma Yayuk Puji Lestari Yofitri Heny Wahyuli