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All Journal Journal of Government and Civil Society Jurnal Ilmu Administrasi Publik (JIAP) JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Ilmiah Tata Sejuta STIA Mataram Journal of Governance and Local Politics (JGLP) JURNAL PUBLISITAS Jurnal Aplikasi dan Inovasi Iptek (JASINTEK) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Dedikasi Dialogue: Jurnal Ilmu Administrasi Publik
Annas, Aswar
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Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : JURNAL PUBLISITAS

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Kinerja Layanan Publik Dinas Informasi dan Komunikasi Kota Makassar Annas, Aswar; M, Nursafitra; P, Resky Amalia
Jurnal Publisitas Vol 9 No 1 (2022): Oktober
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (381.407 KB) | DOI: 10.37858/publisitas.v9i1.182

Abstract

The performance of government administrators significantly affects public services and the success of a government if the quality of services provided is considered reasonable by the service recipients (the community). The purpose of this study is to determine the condition of public service performance at the Makassar City Information and Communication Service. The research method used is descriptive qualitative by involving the community and employees as informants. The study's results suggest that service productivity that occurs when employees provide public services is considered very responsive. Employees have shown a form of service that is fast, precise, and full of discipline. However, it is still necessary to provide Standard Operating Procedures (SOPs) to support more effective services. So far, the quality of service has been assessed by employees as showing politeness, friendliness, smiles, and free service. Employees are pretty respectful in providing services to users of public services. The responsiveness of employees is considered maximal, and the capacity of employees is quite capable of explaining the administrative requirements that are equipped to obtain benefits. However, the overall service's increase in HR/operator capacity needs to be improved. Service responsiveness is considered quite good. Employees care enough to provide services but still need to be equipped with several service instruments in each service unit, such as Standard Operating Procedures (SOP). So far, service accountability is considered by employees to be entirely responsible for providing a service. Some employees can understand and explain the flow and mechanism for obtaining assistance to service users.
Tata Kelola Creating Shared Value (CSV) terhadap Peningkatan Kesejahteraan Masyarakat Kawasan Tambang M, Nursafitra; Ramadani, Eka Fitra; Annas, Aswar
Jurnal Publisitas Vol 9 No 1 (2022): Oktober
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (656.509 KB) | DOI: 10.37858/publisitas.v9i1.184

Abstract

Based on the policies, policy directions and governance system for PT Vale's program implementation,has implemented the concept of Creating Shared Value (CSV), in three stages, namely The first stage; improvement of program quality and achievement targets, where at this stage PT Vale develops and improves product and packaging quality in order to enter a wider market, and open market access for manufactured products processed by program actors who already have standard quality. second stage; Productivity and value chain development, at this stage 5 superior products prepared to fulfill local marketing and Go Sulselbar, production achievement of 10,000 herbal drink cups, cultivated area up to 40 hectares to supply rice needs 3 tons/month organic for PT Vale employees, producing 15,000 fish products to fulfill the needs of fresh and healthy fish for Patra Catering and PT . employees Vale, Non-B3 (3R) waste management in partnership can create a value chain. Third phase; local cluster development through plan preparation and implementation program work, implementation of trainings for capacity building and institutions, support for the provision of facilities and infrastructure such as; fish pond for organic cultivation, making concrete boxes for fish apartments, supplying 3 units of combine harvester managed by BUMDESMA, and training on preparing vegetable farms organic.
Co-Authors Abdul Basid Agussalim, Agussalim Agustang, Andi Alam, Sahrul Asmi Citra Malina, Asmi Citra Assir, Andi Idkhan, Andi Muhammad Ilham Alimuddin, Ilham Indrayuni, Armi Loemoindong, Yudie Andrew Pratama M, Nursafitra Machmud, Hadrawi Mandra, Moh. Ahsan S. Marmin, Hidayat Miarni, Isra Muhajir, Humaidid Ningsih, Indriyani Kesuma Nurlita pertiwi, Nurlita Parassa, Helni Sadid Rahmuniar, Rahmuniar Ramadani, Eka Fitra Resky Amalia. P Salam, Eka Fitra Ramadani Salijah, Erni Satria Mandala Sirnan, Sirnan Tamrin, Saddam Husain Tassakka, Asmi Citra Malina A.R.