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All Journal Jurnal Ijtimaiyya Religi: Jurnal Studi Agama-agama Asy-Syir'ah: Jurnal Ilmu Syari'ah dan Hukum Jurnal Manajemen STIE Muhammadiyah Palopo RISTEKDIK : Jurnal Bimbingan dan Konseling Bisma The Journal of Counseling JURNAL MAHASISWA BK AN-NUR : BERBEDA, BERMAKNA, MULIA Panangkaran: Jurnal Penelitian Agama dan Masyarakat Asatiza: Jurnal Pendidikan Al-Isyraq: Jurnal Bimbingan, Penyuluhan, dan Konseling Islam Jurnal Sosiologi Agama Indonesia (JSAI) International Journal of Economics, Management, Business, and Social Science Cons-Iedu: Islamic Guidance and Counseling Journal Acta Islamica Counsenesia: Counselling Research and Applications ROSYADA: Islamic Guidance and Counseling Journal of Innovation and Research in Primary Education Journal of Islamic Economics Lariba Sociocouns: Journal of Islamic Guidance and Counseling International Journal of Magistravitae Management Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research Journal of Economic and Islamic Research Society Coution : Journal of Counseling and Education
Sa'adah, Nurus
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Religion Arts Humanities Astronomy Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Physics Public Health Social Sciences Other

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Journal : Society

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Kualitas Layanan Islami dan Loyalitas Pasien: Menyelidiki Peran Kepuasan dalam Konteks Layanan Kesehatan Widiastuti, Widiastuti; Indartono, Setyabudi; Sa'adah, Nurus
Society Vol 12 No 2 (2024): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v12i2.723

Abstract

This study examines the mediating role of patient satisfaction in the relationship between Islamic service quality and patient loyalty at the General Hospital of Welfare Development Unit Muhammadiyah Bantul (Rumah Sakit Umum Pembina Kesejahteraan Umat Muhammadiyah Bantul), addressing concerns over declining patient visits. Using a survey of 150 respondents and Partial Least Squares-Structural Equation Modeling (PLS-SEM), the results indicate that tangible dimensions of Islamic service quality do not significantly affect satisfaction or loyalty. However, reliability, responsiveness, assurance, and empathy positively and significantly influence both outcomes. Patient satisfaction does not mediate these effects, suggesting that patients directly value the integration of Islamic principles in service delivery. These findings emphasize the critical role of culturally aligned healthcare services in building trust and loyalty, offering insights for policymakers and healthcare practitioners to develop inclusive and patient-centered service strategies aligned with societal and religious values.
Co-Authors Abdul Karim Ahmad Danu Syaputra, Ahmad Danu An Nadhila, Aulia Atiyah, Kanzul Aulina, A Azizah, Nur Ramadhani Risti Azmi, Wifaqul Casmini Casmini, Casmini Dhini Rama Dhania Hayatul Khairul Rahmat Henny Henny, Henny Husniati Husniati, Husniati Irmayanti Kamar, Mohammad Zaenul Kurnia Widiastuti Kuswanto, Dedi Meldayani, Andi Misnen Ardiansyah, Misnen Muhammad Singgih Rachmasisca, Frieska Maryova Setyabudi Indartono Utami, Prabawati Dwi Vita Fitria WIDIASTUTI - Wirareja, Yogi Yogi Wirareja Zakiyah, Afifatuz