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Dinamika Servicescape dan Kualitas Pelayanan Terhadap Kepuasan Wajib Pajak: Penelitian Diovany Tirtana; Bambang Guritno; Anis Turmudhi
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 1 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 1 (Juli 2025 -
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i1.2770

Abstract

Servicescape Dynamics and Service Quality on Taxpayer Satisfaction is the subject of this study. This type of research is quantitative. The focus of this study is Taxpayer which payed taxes at Samsat Kota Semarang II period 11 until 16 August 2025 (6 workday) and the sample of this study consisted of 267 people who responded, according to the Slovin formula with Margin of Error 5 %. This study used a simple random sampling method and questionaire with Likert Scale 1-10. The research findings is that servicescape has a significant positive influence on Taxpayer satisfaction and service quality has a significant positive influence on Taxpayer satisfaction. This means that the Quality of Service must be built to be able to increase satisfaction for Taxpayers because it will create a sense of pleasure, and a good Servicescape felt by Taxpayers will be able to increase Taxpayer Satisfaction because they feel a comfortable environment.
Peran Kepemimpinan, Motivasi, Dan Kepuasan Kerja Dalam Meningkatkan Kinerja Karyawan Maghfiroh, Nurul; Turmudhi, Anis
Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) Vol 5 No 2 (2025): Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) - September 2025
Publisher : Sekolah Tinggi Ekonomi dan Bisnis Syariah (STEBIS) Indo Global Mandiri Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36908/jimpa.v5i2.716

Abstract

This study aims to analyze the influence of leadership, motivation, and job satisfaction on employee performance at CV Adelindo Abadi in Semarang City. The background of this research is based on the importance of human resources as a key factor in achieving company goals, where employee performance is strongly influenced by the quality of leadership, the level of motivation, and the job satisfaction experienced by employees. The research method used is quantitative with a descriptive approach. Data were collected through questionnaires distributed to employees and analyzed using multiple linear regression. The results of the study indicate that leadership, motivation, and job satisfaction both simultaneously and partially have a positive and significant effect on employee performance. These findings suggest that improvements in leadership, motivation, and job satisfaction can lead to better employee performance within the company. Therefore, it is recommended that management continue to develop effective leadership styles, provide appropriate motivation, and create a supportive work environment to optimize employee performance.
Pengaruh Pengembangan Karir, Gaji, Dan Beban Kerja Terhadap Kinerja Karyawan Staff Office PT. Cosmoprof Indokarya Banjarnegara Yugi Hartati; Anis Turmudhi; Rahmania Mustahidda
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol. 15 No. 1 (2024): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36694/jimat.v15i1.741

Abstract

This study aims to determine the effect of career development, salary, and workload on the performance of PT. Cosmoprof Indokarya Banjarnegara. The sample in this study were employees of the Office Staff of PT. Cosmoprof Indokarya Banjarnegara. This study uses multiple linear regression and the sample used is a total of people. The results of this study Career development has a positive and significant effect, salary has a negative and significant effect, and workload has a positive and significant effect.
Pengaruh Pelatihan Motivasi Kerja dan Kualitas SDM Terhadap Kinerja Karyawan studi kasus Bank BPR Arto Moro Semarang Dastin Henri Fahrezi; Anis Turmudhi
JURNAL ILMIAH EDUNOMIKA Vol. 9 No. 3 (2025): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v9i3.18009

Abstract

Penelitian ini mencoba untuk menguji bagaimana kinerja karyawan di Bank BPR Arto Moro Semarang dipengaruhi oleh pelatihan, motivasi kerja, dan kualitas sumber daya manusia. Meskipun terdapat temuan yang bertentangan dalam penelitian sebelumnya tentang faktor-faktor ini, pentingnya sumber daya manusia dalam mencapai tujuan bisnis menjadi dorongan untuk penelitian ini. Penelitian ini menggunakan metodologi kuantitatif berbasis survei. Tujuh puluh tiga karyawan dipilih secara acak untuk membentuk sampel. Data dikumpulkan melalui survei, dan SPSS versi 27 digunakan untuk analisis regresi linier berganda. Menurut temuan tersebut, kinerja karyawan dipengaruhi secara signifikan dan negatif oleh pelatihan. Kualitas sumber daya manusia memiliki dampak yang besar dan bermanfaat, tetapi motivasi kerja memiliki pengaruh yang menguntungkan tetapi tidak signifikan. Menurut hasil ini, untuk meningkatkan kinerja secara keseluruhan, organisasi harus menilai keberhasilan inisiatif pelatihannya, memberikan pertimbangan yang lebih besar terhadap motivasi karyawan, dan terus meningkatkan kualitas sumber daya manusianya.
Pengaruh Partisipasi Anggaran, dan Kejelasan Sasaran Anggaran Terhadap Kinerja Manajerial Dengan Komitmen Organisasi Sebagai Pemediasi (Studi kasus pada Pemerintah Daerah di Jawa Tengah) Siswo Nugroho, Prihasantyo; Turmudhi, Anis; Prasetya, Adhitya Yoga
Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Vol 1 No 2 (2021): Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi - Edisi Agustus 2021
Publisher : Sekolah Tinggi Ilmu Ekonomi Mahaputra Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (389.994 KB) | DOI: 10.56870/ambitek.v1i2.22

Abstract

The aim of this study is to analyze: 1) the influence of budgetary participation on organizational commitment; 2) the influence of clarity of budget targets on organizational commitment; 3) the influence of budget participation on managerial performance; 4) the influence of clarity of budget targets on managerial performance; 5) The influence of organizational commitment on managerial performance. The population used in this study is the Regional Work Unit (Satuan Kerja Perangkat Daerah) of Central Java Province, while the sample in this study is the section head, subdivision head, and department head involved in budgeting in each SKPD of Central Java Province. The results of this study are 1) budget participation has a positive effect on organizational commitment; 2) clarity of budget targets does not affect organizational commitment; 3) budget participation has a positive effect on managerial performance; 4) clarity of budget targets has a positive effect on managerial performance; 5) organizational commitment has no effect on managerial performance.
The Effect of Chief Executive Officer Demographics and Psychological Traits on Tax Aggressiveness in Indonesia Kusumawardani, Anisa; Turmudhi, Anis; Salim, Noor; Saputri, Indri Widya
Jurnal Dinamika Akuntansi Vol. 17 No. 1 (2025)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jda.v17i1.18743

Abstract

Purposes: This study examines the influence of Chief Executive Officer (CEO) characteristics on tax aggressiveness, framed within the Upper Echelon Theory, which emphasizes the role of top executives in shaping organizational outcomes. This research explores how CEO demographics and psychological traits such as gender diversity, generation, narcissism, facial masculinity, education, and nationality affect corporate tax behavior in Indonesia, addressing gaps in the literature on leadership traits and tax policy. Methods: The study employs quantitative methods, utilizing regression analysis on data collected from publicly listed companies in Indonesia to test the formulated hypotheses. Findings: The empirical results indicate that tax aggressiveness is significantly positively impacted by the CEO’s educational background, gender diversity, and face masculinity. According to the Upper Echelons Theory, these findings demonstrate how executive demographic and psychological characteristics influence business tax practices. In contrast, the data indicate that tax aggression is not substantially affected by narcissism, nationality, or generation of the CEO. These findings imply that all CEO features do not equally influence aggressive tax behavior and that certain traits may be more critical in strategic decision-making than others. Novelty: This study contributes to the literature by integrating psychological and demographic CEO traits in the context of corporate tax aggressiveness within the framework of upper-echelon theory as a grand theory, focusing on underexplored attributes like facial masculinity and narcissism. By situating the research within Indonesia, it addresses a significant gap in emerging market studies and provides actionable insights for leadership selection and tax compliance policies.