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Anggraeni, Ade Irma
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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Journal : J-Icon : Jurnal Komputer dan Informatika

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LAYANAN PENGADUAN KERUSAKAN PENERANGAN JALAN UMUM MENGGUNAKAN KODE QR DAN CHAT OTOMATIS DINAS PERHUBUNGAN Hamzah, Rizki Maulana; Maryana, Sufiatul; Anggraeni, Irma
J-Icon : Jurnal Komputer dan Informatika Vol 12 No 1 (2024): Maret 2024
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jicon.v12i1.9813

Abstract

This research was motivated by observation data which showed results regarding difficulties in receiving complaints from the public, especially regarding damage to Public Street Lighting (PJU). The method used was direct observation at the research site using the SDLC (System Development Life Cycle) model with 6 stages of the SDLC model. that is; Planning, System Analysis, System Design, Implementation, Testing, Validation and Maintenance. In its development, this research used the Google spreadsheet application to create worksheets electronically and Gmail to manage messages electronically. This service has several benefits, including helping in inputting data for reports or public complaints, minimizing the risk of data loss and saving time, as well as making it easier to access information quickly. The results of the research obtained are to create a PJU damage complaint service using QR codes and automatic chatbots to simplify the complaint process and as a medium for complaints as a means of information and cooperation with the public if there is damage to traffic facilities, especially Public Street Lighting (PJU). Trials were carried out at 10 (ten) pole points in different regions, 5 poles in Jasinga and 5 poles in the Jonggol area, their function was to find out whether this complaint service was running well or not. The results of trials carried out in 2 different areas of this complaint service can function well.
Co-Authors Adi, Pramono Hari Alisa Tri Nawarini, Alisa Tri Anisa, Ayi Arie Qur’ania Asep Denih Aziezah, Aiz Nur Candra Nuraini, Candra Choerunnisa, Mita Daing Nasir Ibrahim Darajat, Muhamad Alif Ibnu Delia, Dini Dewandaru, Wicky Fadilah, Asep Muhamad Fajriandini, Nurul Bintang Farohah, Nisa Lailatul fatimah Fatimah Fiqri, Fahmi Noor Hafizh, Naufal Fadhil HAKIM, WIDYATAMA LUKMAN NUR Hamzah, Rizki Maulana Haryadi - ISKANDAR, GILANG BAGASKARA Jadmiko, Purbo Mei Rani Amalia Muhammad Zakiy Musthafa, Burhanuddin Muzaki, Ilzam Najmudin Nufitri, Titi Nuraini, Sella NURFITRI, TITI Putri, Cindy Monica Salsabila Qur’ania, Arie Rama Putra, Gustian Ratno Purnomo Runanto Saputri, Cita Suci Setiabudi, Shayla Azmi Shopiana, Nasywa Siti Halimah Sudarto Sudarto Sufiatul Maryana Susanto, Is SWANDARUJATI, MAXIMILIAN SYADINA, KHANSA PUTRI Syafitri, Tiara Septiana Triyadi, Iqbal wandarujati, Maximilian Wijaya, Rohmatullah Sony