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PENINGKATAN KUALITAS PELAYANAN MELALUI PELATIHAN SERVICE EXCELLENT DAN PEMBARUAN SOP PADA KARYAWAN FRONT OFFICE DI LASANTI VILLAS SEMINYAK I Gusti Ngurah Bagus Gunadi; Ni Made Dea Pramestya Putri
PROSIDING SEMINAR NASIONAL PENGABDIAN MASYARAKAT (SENEMA) Vol 5 No 1 (2026): PROSIDING SEMINAR NASIONAL PENGABDIAN MASYARAKAT (SENEMA)
Publisher : Universitas Mahasaraswati Denpasar

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Abstract

Kegiatan Pengabdian Masyarakat ini yang dilaksanakan di Lasanti Villas Seminyak bertujuan untuk meningkatkan kualitas pelayanan karyawan Front Office melalui pelatihan service excellent serta pembaruan Standard Operating Procedure (SOP). Latar belakang kegiatan ini adalah pentingnya kualitas pelayanan dalam industri hospitality yang sangat bergantung pada kinerja karyawan, khususnya pada bagian Front Office sebagai garda terdepan dalam berinteraksi dengan tamu. Namun, masih ditemukan permasalahan seperti belum optimalnya penerapan service excellent serta belum adanya Standard Operating Procedure (SOP) yang terstruktur, sehingga mempengaruhi konsistensi pelayanan dan kepuasan tamu di Lasanti Villas Seminyak. Program ini dilaksanakan selama 35 hari dengan berbagai kegiatan yang meliputi observasi, pelatihan, pendampingan, serta evaluasi kinerja karyawan. Metode yang digunakan dalam kegiatan ini yaitu pembaruan SOP, pelatihan service ecxellent, membuat form fedback tamu dan review serta memberikan reward kepada karyawan yang sudah memenuhi standar service excellent. Hasil kegiatan menunjukkan adanya peningkatan pemahaman dan keterampilan karyawan dalam memberikan pelayanan yang profesional, tersusunnya SOP Front Office yang lebih terstruktur, serta meningkatnya kepuasan tamu yang ditunjukkan melalui peningkatan review pada platform online. Seluruh program kerja yang direncanakan dapat terlaksana dengan baik dengan tingkat keberhasilan mencapai 100%. Program ini diharapkan dapat meningkatkan kualitas pelayanan secara berkelanjutan serta memperkuat daya saing usaha di bidang hospitality.
The Influence of Income and Lifestyle on Financial Management Behavior through Financial Knowledge in BMKG Employees of Bali Province Ni Kade Juniasih; I Gusti Ngurah Bagus Gunadi; I Made Dauh Wijana
International Journal of Economics and Management Sciences Vol. 3 No. 2 (2026): May : International Journal of Economics and Management Sciences
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijems.v3i2.1254

Abstract

Individual financial management is the process of planning, regulating, and controlling income and expenses so that the needs of life can be met in a balanced manner. The study aims to analyze the influence of income and lifestyle on financial management behavior through financial knowledge in BMKG employees of Bali Province. The population and sample in this study were all employees of BMKG Bali Province as many as 199 respondents who were determined using census techniques. Data collection was carried out using questionnaires, interviews and documentation. Data analysis was carried out using partial least square (PLS) analysis. The results of the analysis show that income has a positive and significant effect on financial management behavior through BMKG employees of Bali Province, that lifestyle has a negative and significant effect on financial management behavior in BMKG employees of Bali Province, financial knowledge has a positive and significant effect on financial management behavior in BMKG employees of Bali Province, income has a positive and significant effect on financial knowledge in BMKG Bali Province employees, lifestyle has a negative and significant effect on financial knowledge in BMKG Bali Province employees, income has a positive and significant effect on financial management behavior through financial knowledge in Bali Province BMKG employees and lifestyle has a negative and significant effect on financial management behavior through financial knowledge in Bali Province BMKG employees.
PENGARUH CAPITAL ADEQUACY RATIO, LOAN TO DEPOSIT RATIO DAN UKURAN PERUSAHAAN TERHADAP PROFITABILITAS PERUSAHAAN PERBANKAN YANG TERDAFTAR DI BURSA EFEK INDONESIA TAHUN 2020-2022 Ida Bagus Gede Kresna Wirayudha; I Gusti Ngurah Bagus Gunadi; Tiara Carina
VALUES Vol. 6 No. 2 (2025): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

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Abstract

Sektor perbankan menghadapi tantangan besar akibat penurunan aktivitas ekonomi, meningkatnya risiko kredit, dan perubahan perilaku keuangan masyarakat. Dalam kondisi seperti ini, profitabilitas perbankan berfungsi sebagai satu diantara indikator penting guna mengidentifikasi ketahanan dan kinerja perusahaan dalam menghadapi ketidakpastian. Penelitian ini bermaksud guna melaksanakan analisis pengaruh CAR, LDR, serta ukuran perusahaan pada profitabilitas bank yang sudah didaftarkan pada BEI selama periode 2020-2022. Penelitian ini terbagi atas 90 sampel yang dipilih dari 47 perusahaan bank memakai purposive sampling sebagai teknik penentuan. Analisis regresi linier berganda dipakai guna menguji hipotesis penelitian. Hasil penelitian memperlihatkan ukuran perusahaan mempunyai pengaruh positif signifikan pada profitabilitas bank. Hal tersebut mengindikasikan bank dengan skala yang lebih besar cenderung lebih profitabel. Namun, variabel CAR serta LDR tidak memperlihatkan pengaruh yang signifikan pada profitabilitas bank dalam periode penelitian.
PENGARUH TOLERANSI RISIKO, PENGALAMAN INVESTASI DAN PENDAPATAN TERHADAP KEPUTUSAN INVESTASI (STUDY KASUS MAHASISWA PROGRAM MAGISTER MANAJEMEN UNIVERSITAS MAHASARASWATI DENPASAR) Maria Anjelina Ngindang; I Gusti Ngurah Bagus Gunadi; Agus Wahyudi Salasa Gama
VALUES Vol. 6 No. 3 (2025): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

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Abstract

Investasi adalah komitmen untuk menginvestasikan dana saat ini dengan tujuan mendapatkan keuntungan di masa depan. Orang yang menanamkan modalnya disebut investor. Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh toleransi risiko, pengalaman investasi dan pendapatan terhadap keputusan investasi (study kasus mahasiswa program magister manajemen universitas Mahasaraswati Denpasar). Sampel dalam penelitian ini berjumlah 40 orang dengan menggunakan metode purposive sampling dengan kriteria mahasiswa aktif yang sedang menempuh Pendidikan S2 Manajemen dan S2 Akuntansi di Universitas Mahasaraswati Denpasar, minimal usia 21 hingga 40 tahun, dan yang memiliki pengalaman investasi atau sudah memiliki pendapatan untuk melakukan investasi atau mengambil Keputusan berinvestasi. Ketentuan analisis data dalam penelitian ini adalah kuantitatif dengan menggukan metode regresi linear berganda menggunakan program SPSS. Hasil penelitian menunjukkan bahwa toleransi risiko, pengalaman investasi, dan pendapatan berpengaruh positif dan signifikan terhadap keputusan investasi individu. Saran bagi peneliti selanjutnya sebaiknya memperluas fokus dengan mempertimbangkan faktor-faktor lain yang mempengaruhi keputusan investasi, seperti literasi keuangan, pendidikan, dan preferensi pribadi.
FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN INVESTASI PADA GENERASI Z DI KOTA DENPASAR Yunita Bili; I Gusti Ngurah Bagus Gunadi; Gregorius Paulus Tahu
VALUES Vol. 7 No. 1 (2026): Values
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis UNMAS

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Abstract

Perkembangan teknologi digital telah mendorong Bertambahnya keikutsertaan Generasi Z terhadap kegiatan investasi, terutama di wilayah perkotaan seperti Kota Denpasar. Meskipun tingkat inklusi keuangan di kalangan generasi muda relatif tinggi, hal tersebut belum sepenuhnya diimbangi oleh literasi keuangan, perilaku keuangan, dan pengelolaan gaya hidup yang memadai, sehingga berpotensi memengaruhi kualitas keputusan investasi yang diambil. Penelitian ini bertujuan untuk menganalisis pengaruh literasi keuangan, perilaku keuangan, serta gaya hidup terhadap keputusan investasi Generasi Z di Kota Denpasar. Studi ini menggunakan metode survei yang dikombinasikan dengan pendekatan kuantitatif. Responden penelitian ini terdiri dari penduduk Kota Denpasar dari Generasi Z yang sudah familiar atau pernah melakukan investasi. Teknik sampling yang digunakan adalah purposive sampling, dan data dikumpulkan melalui kuesioner. Analisis regresi linier berganda digunakan untuk menganalisis data guna menentukan bagaimana setiap variabel independen mempengaruhi variabel dependen. Temuan menunjukkan bahwa pilihan investasi Generasi Z di Kota Denpasar dipengaruhi secara positif dan signifikan oleh literasi keuangan. Pengelolaan keuangan yang baik mendorong pilihan investasi yang lebih rasional, seperti yang terlihat dari dampak yang positif dan signifikan yang ditimbulkan oleh perilaku keuangan terhadap pilihan investasi. Di sisi lain, gaya hidup memiliki dampak besar terhadap pilihan keuangan ; Generasi Z cenderung kurang membuat pilihan investasi yang bijaksana jika mereka menjalani gaya hidup konsumtif.
The Effect of Leverage, Institutional Ownership, and Liquidity on Company Value in Infrastructure Companies Listed on The Indonesian Stock Exchange (Period 2020-2022) Kurnia Putri; I Gusti Ngurah Bagus Gunadi; Agus Wahyudi Salasa Gama
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 1 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i1.13367

Abstract

This study aims to examine the effect of leverage, institutional ownership, and liquidity on company value. The population in this study consists of infrastructure companies listed on the Indonesia Stock Exchange during the observation period of 2020-2022. The sampling technique used is purposive sampling, which is a sampling technique based on criteria determined by the researcher. Based on the sample selection criteria, 40 companies and 120 samples were obtained. The data analysis technique used was multiple linear regression analysis, which was processed using the SPSS version 23 program. The results of this study indicate that leverage and liquidity do not affect company value, while institutional ownership has a positive effect on company value.
Financial Literacy, Lifestyle, and Financial Attitudes in Shaping Students’ Financial Behavior: Evidence from Mahasaraswati University, Denpasar Paula Noverita Sherenanda Ina Gawi Nuho; I Gusti Ngurah Bagus Gunadi; Ni Putu Yeni Astiti
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 2 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i2.13378

Abstract

Students are part of the young generation pursuing higher education who not only focus on seeking knowledge but also need to practice basic financial skills such as budgeting, daily savings planning, or long-term financial planning. In reality, there are still many students who have not yet implemented these activities. This study aims to examine the influence of financial literacy, financial attitudes, and lifestyle on the financial behavior of students at the Faculty of Economics and Business, Mahasaraswati University Denpasar. The population in this study was 4,108 active students at the Faculty of Economics and Business, Mahasaraswati University, Denpasar. The sampling method used in this study was the Slovin formula, so that the sample in this study was adjusted to 98 respondents. The data analysis techniques used in this study were multiple linear regression analysis, classical assumption test, F test, determination analysis, and t test. The results showed that financial literacy, financial attitude, and lifestyle each had a positive and significant effect on the financial behavior of students at the Faculty of Economics and Business, Mahasaraswati University, Denpasar. The financial behavior of students at the Faculty of Economics and Business, Mahasaraswati University, Denpasar, is explained by financial literacy, financial attitude, and lifestyle by only 53.0%, while 47.0% is influenced by other factors not included in the research model.
An Analysis of The Effects of Income, Financial Attitudes, and Financial Literacy on The Financial Well-Being of The Community in Dangin Puri Kelod Village, East Denpasar District Stefany Tesalonika Benu; Agus Wahyudi Salasa Gama; I Gusti Ngurah Bagus Gunadi
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 4 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i4.14000

Abstract

This study aims to analyze the influence of income, financial attitudes, and financial literacy on the financial well-being of the community in Dangin Puri Klod Village. Financial well-being issues persist in this area, as evidenced by low savings capacity, lack of emergency funds, consumptive behavior, and limited understanding of personal financial management. This study employs a quantitative approach using a survey method involving 170 respondents, and the data were analyzed using multiple linear regression via SPSS. The independent variables include income (X1), financial attitudes (X2), and financial literacy (X3), while the dependent variable is financial well-being (Y). The results indicate that income, financial attitudes, and financial literacy have a positive and significant impact on the financial well-being of the community. These findings confirm that the ability to manage income, cultivate appropriate financial attitudes, and improve financial literacy are crucial factors in achieving better financial well-being. This study is expected to contribute to the development of financial behavior research and serve as a reference for village governments, financial institutions, and the community in designing strategies to improve financial well-being through more effective financial education and planning.
Examining The Impact of Profitability, Investment Decisions, And Dividend Policy on Firm Value: Evidence From Indonesian Listed Food And Beverage Companies Dewa Ayu Ade Sintia Dewi; I Gusti Ngurah Bagus Gunadi; Gregorius Paulus Tahu
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 5 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i5.14123

Abstract

A firm's optimal firm value can attract potential funding sources, such as investors. Firm value is defined as the performance of a company, which has the capacity to influence investors' perceptions regarding the allocation of investment funds in a company. The objective of this study is to examine the impact of dividend policy, debt policy, and profitability on firm value among food and beverage sector companies listed on the Indonesia Stock Exchange (IDX). The population of this study consists of food and beverage sector companies listed on the Indonesia Stock Exchange for the 2020–2023 period, with a total population of 93 companies. The sample size was determined using purposive sampling, resulting in 17 companies meeting the criteria for inclusion in this study, with a total of 85 observation data points. The data analysis techniques employed in this study encompass classical assumption tests, multiple linear regression analysis, coefficient of determination analysis, the Y-test, and the t-test. The findings of the study suggest a positive and significant relationship between profitability and firm value. Investment decisions do not exert a substantial influence on firm value. The dividend policy of a firm can exert a deleterious effect on the firm's value.
The Effects of Profitabilitas and Activity Ratio Toward Firms Value With Stock Price as Intervening Variables I Gusti Ngurah Bagus Gunadi; I Gede Cahyadi Putra; Ida Ayu Nyoman Yuliastuti
International Journal of Accounting and Finance in Asia Pasific (IJAFAP) Vol 3, No 1 (2020): February 2020
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijafap.v3i1.736

Abstract

The purpose of this paper is to discuss the effect profitability ratios and activities on firms’ value with stock prices as intervening variable. The study was conducted for 10 years on 39 property, real estate and building construction companies listed on the Indonesia Stock Exchange. The results showed profitability and activity had a positive effect on stock prices, but did not affect the value of the company. Stock prices are able to mediate the effect of profitability and activity on firm value. The research implications show that the higher profitability and activity ratios cause stock prices to rise and result in an increase in the value of the company.
Co-Authors Abd. Rasyid Syamsuri Agus Wahyudi Salasa Gama Ambara Putri, Ni Made Elita Anak Agung Dian Padma Dewi Anak Agung Sagung Mirah Titania Andi Sugianta, I Kadek Andien Shelomitta Dewi Prasasti Anis Rizkiya Dewi Bastiana, Angela Aprilia Desak Made Ari Susilawati Desak Putu Sintia Danita Devita Glory Ardhisukmana Dewa Ayu Ade Sintia Dewi Dewa Ayu Diah Kharisma Dewi Gregorious Paulus Tahu Gregorius Paulus Tahu I Dewa Gede Punarbawa I Dewa Gede Rama Putra I Gede Cahyadi Putra I Gede Giri Utama Yasa I Gede Komang Krisna Wira Bhakti I Gede Surya Antara I Gede Urwa Oka Semarabawa I Gusti Agung Ayu Istri Lestari I Gusti Ayu Arista Dewi I Gusti Ngurah Agung Gede Eka Teja Kusuma I Kadek Alit Mario Indra Prasetya I Ketut Sunarwijaya I Komang Oka Permadi I Made Dauh Wijana I Nengah Aristana I Putu Arie Oktaviardhana I Putu Mega Juli Semara Putra, I Putu Mega Juli I Wayan Gde Wiryawan I Wayan Suarjana I WAYAN SUARJANA I Wayan Suarjana I Wayan Suarjana I Wayan Widnyana I Wayan Wira Darma Putra Ida Ayu Agung Anggreni Putri Ida Ayu Laksmi Satria Devi Ida Ayu Nyoman Yuliastuti Ida Ayu Ratih Manuari Ida Bagus Gede Kresna Wirayudha Joe, Augyawati Kadek Ayu Dwi Sujendri Kadek Dwinata Hendrayana Kadek Krisna Yuniantari Dewi Ketut Trisnayani Komang Ayu Mareti Putri Komang Ayu Sukma Ginanti Komang Emi Yulistia Dewi Kurnia Putri Laili Ramadhan M Doni Permana Putra Made Mitha Lestari Made Pradnyan Permana Usadi Made Putri Ramawati Maria Anjelina Ngindang MARSELIANA YULTI INDAM Mustika Putri, Nyoman Ayu Nengah Landra Ni Kade Juniasih Ni Kadek Ariesta Ningsih Ni Kadek Ayu Budi Antari Ni Kadek Chery Marshela Dewita Ni Kadek Dewi Maskanti Ni Kadek Dwi Saskarini Ni Kadek Dwik Purnama Yanti Ni Kadek Ita Rupianti Ni Kadek Lisna Mahayani Ni Kadek Nita Diantini Ni Kadek Rika Putri Rahayu Ni Kadek Sri Devi Muryanti Ni Kadek Trisnawati Ni Kadek Yunita Sari Ni Ketut Nilalohita Trivarga Ni Komang Ayu Nuriyani Ni Komang Dila Merliyani Ni Komang Nita Maheni Ni Komang Sandra Dewi Ni Luh Ketut Charisma Cahya Dewi Ni Luh Putu Divarina Arianti Ni Luh Putu Risa Ni Luh Silvia Ratna Juliantari Ni Made Ayu Mariani Ni Made Dea Pramestya Putri Ni Made Dewi Antari Ni Made Dian Krisnayanthi Ni Made Dwi Suryaningsih Ni Made Feby Rahayu Ni Made Priska Setiawati Ni Made Rina Dewi Ni Made, Adhe Sugi Windarini Ni Nyoman Ayu Sinta Dewi Ni Nyoman Sritapayanti Ni Nyoman Yulistia Dewi Ni Putu Cempaka Dharmadewi Atmaja Ni Putu Geopani Putri Ni Putu Pipin Ariska Putri Ni Putu Yeni Astiti Ni Wayan Dela Laraswati Nur Faiza Paula Noverita Sherenanda Ina Gawi Nuho Pertama Yasa, I Gede Sudi Putri Emilia Yanti Putu Aditya Angga Pradana Putu Alit Widnyana Putu Doddy Heka Ardana Putu Juarez Robin Putra Putu Kepramareni Putu Wenny Saitri Rizka Nur Azizah Sang Ayu Putu Andina Pryanti Sang Ayu Putu Mira Stefany Tesalonika Benu Tiara Carina Trisnayani, Ketut Wulan Indah Syafitri Yohana Nastitin Yuli Mburu Mbanyik Yunita Bili