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Journal : Asian Journal of Logistics Management

Administrative Procedure for Making an Airport Pass at The Manado Region VIII Airport Authority Office Mandulangi, Jufrina; Silaban, Suri Yanti
Asian Journal of Logistics Management Vol 3, No 1 (2024): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2024.22787

Abstract

The Manado Regional VIII Regional Airport Authority Office is a government agency that has the task of carrying out the regulation, control and supervision of flight activities at airports, one of which is service in the administration of making airport PAS (Public Address System). PAS services at airports are public services with the largest number of user services at the Airport. This is because many people other than passengers who will carry out activities in the limited security area of the airport must have an airport pass. Feedback submitted by service needs to be responded to and repaired so that the quality of services and procedures can be improved. Satisfaction of service users can be used as a benchmark to see an increase in service quality. The purpose of this study is to find out how the procedure for making airport passes. Descriptive research methods through literature study observation interviesws by collecting and collecting data from previous researchers, relevant articles and journals as well as data analysis methods, namely by describing, describing, and summarizing the results of data collection. The results of this observation indicate that services in making airport passes have a very important role in improving security in limited airport areas.
Design of a Point of Sales and Membership Integration Model at Campus Business Unit in Politeknik Negeri Manado Paendong, Melky; Kumaat, Arief Perdana; Mandulangi, Jufrina; Artana, I Made Wahyu
Asian Journal of Logistics Management Vol 3, No 2 (2024): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2024.24467

Abstract

Campus business units have great potential to become innovative business laboratories.  By adopting advanced information technology, campus business units can develop unique business models that are relevant to market needs. Therefore, there is a need for innovation and business strategies that enable to compete with similar business. One strategy that can be implemented is to integrate the product database with the creation of a membership program for customers.This research employs a prototyping approach for system development. This method divides the system into several stages that are directly implemented as models. The prototype is designed through use case diagram and activity diagram of each actor that involved in the process.As a result, a proposed design is able to control 6 control components, namely: Business Unit Admin, UPT Admin, Cashier, Shopkeeper, and Customer. On the other hand, the integration between the Point of Sales System and Membership can be seen in the key activities of customers and cashiers, where both parties will collaborate in controlling the transaction status, showing availability of special offers for members in the form of points or discounts, and calculating the appropriate offers for the completed transactions.