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All Journal ComEngApp : Computer Engineering and Applications Journal Jupiter JSI: Jurnal Sistem Informasi (E-Journal) Jurnas Nasional Teknologi dan Sistem Informasi Annual Research Seminar Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Reswara: Jurnal Pengabdian Kepada Masyarakat Jurnal Digital Teknologi Informasi Jurnal Abdi Masyarakat Indonesia Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Jurnal Puan Indonesia The Indonesian Journal of Computer Science INOVTEK Polbeng - Seri Informatika
Bayu Wijaya Putra
Universitas Sriwijaya
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Public Health Social Sciences Other

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Journal : The Indonesian Journal of Computer Science

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Analisis Kepuasan Pengguna Aplikasi Lazada Berbasis Mobile Melalui Pendekatan End-User Computing Satisfaction Sanjaya, M Rudi Sanjaya; Bayu Wijaya Putra; Annisa Khoiriah
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4634

Abstract

The process of conducting business online using the internet and network-connected devices, such as the Lazada platform, is known as e-commerce, or electronic commerce. There is a decrease in the quantity of users on Lazada. The degree of consumer happiness is one of the many variables that may be causing this reduction. The degree to which a customer's expectations and actual product usage experience align is a key indicator of customer happiness. The purpose of this study is to assess users' satisfaction levels with the Lazada application. This study employs a single technique, End-User Computing happiness (EUCS), to measure customer happiness. EUCS includes multiple characteristics, including content, correctness, format, timeliness, and ease of use. Based on the responses from 115 participants in the research questionnaire, these five factors fell into the satisfied group.
Co-Authors . Apriansyah A. Noviar Satria Mukti AA Sudharmawan, AA Ade Iriani Sapitri Afif, Hasnan Akbari, Hayqal Nur Ali Ibrahim Allsela Meiriza, Allsela Anggun Islami Annisa Darmawahyuni Annisa Khoiriah Apriansyah Putra Ariansyah Saputra Ariansyah Saputra Badia Perizade Bambang Tutuko Bambang Tutuko Danendra, Muhammad Archi Daffa Darmawahyuni, Annisa Dedy Kurniawan Dedy Syamsuar DEWI SARTIKA Dwi Rosa Indah Endang Lestari Endang Lestari Ruskan Fahreza, Irvan Faiq, Al Iksan Faizah, Ovie Nur Firdaus Firdaus Firdaus Firdaus Firdaus Florensia, Yesinta Gabriel Ekoputra Hartono Cahyadi Gibran, M. Aqeel Hardini Novianti Imran, Athallah Yasyfi Irvan Fahreza Islami, Anggun Ismail, Ahmad Arrijal Jambak, Muhammad Ihsan Junia Kurniati, Junia Kesuma, Lucky Indra Kurniawati, Junia M Rudi Sanjaya M. Ali Buchari M. Rudi Sanjaya M.Rudi Sanjaya M.Yusuf Al-Hakim Syah Maharani, Masayu Nadila Marjusalinah, Anna D. Masayu Nadila Maharani Maula, Nurly Izzatul Meylani Utari Mira Afrina Muhamad Akbar Muhammad Fachrurrozi Muhammad Fachrurrozi Muhammad Ichsan Hadjri Muhammad Naufal Rachmatullah Muhammad Rafie Chautie Netty Herawati Oktadini, Nabila Rizky Pacu Putra Prawira, Wahyu Purwita Sari Purwita Sari Purwita Sari, Purwita Rachmad, M. Ichsan Farel Rahmat Fadli Isnanto Ramadhan, Niki Ronaldo, M. Rudi Sanjaya Rusdi Efendi Sanjaya, M Rudi Sanjaya Sanjaya, M. Rudi Sapitri, Ade Iriani Saputra, Ariansyah Saputri, Nyimas Dewi Murnila Seprina, Iin Sevtiyuni, Putri Eka Siti Nurmaini Suci Dwi Lestari Suci Dwi Lestari Wijayanto, Muhammad Ravi