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All Journal International Journal of Social Science and Business International Journal of Social and Management Studies (IJOSMAS) Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal Bisnis Manajemen dan Akuntansi Dharma Sevanam : Jurnal Pengabdian Masyarakat Jurnal Hukum dan Keadilan Investasi : Inovasi Jurnal Ekonomi Dan Akuntansi Proletarian : Community Service Development Journal
Hutagalung, Dhaniel
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Understanding the Links between System Quality, Information Quality, Service Quality, and User Satisfaction in the Context of Online Learning Nuryanti, Yulis; Hutagalung, Dhaniel; Nadeak, Multi; Abadiyah, Siti; Novitasari, Dewiana
International Journal of Social and Management Studies Vol. 2 No. 4 (2021): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (935.668 KB) | DOI: 10.5555/ijosmas.v2i4.51

Abstract

This study aims to determine and analyze the effect of system quality, information quality, service quality on user satisfaction of online learning systems at a private university in Tangerang. The number of research samples was 429 students. The sampling technique used is simple random sampling. The analytical method used is SEM with the help of SmartPLS 3.0 software. The results showed that system quality, information quality, and service quality had a significant effect on user satisfaction of e-learning systems. The better the perception of system quality, information quality, and service quality, the more user satisfaction will increase.
Co-Authors Abadiyah, Siti Agistiawati, Eva Agustian, Wahid Rahmat Amri, Whan Augustin Ainul Anwar, Moh. Nuril Basuki, Sucipto Chidir, Gusli Chyrinne, Ervana Erick Fernando B311087192 Fayzhall, Miyv Fitriana, Meli Gazali Gazali Goestjahjanti, Francisca Sestri Gozali, Edy Hasna, Shofwatun Hulu, Paulinus Istajib Kulla Himmy’azz JAINURI, JAINURI Karnawi Kamar, Karnawi Kumoro, Dwi Ferdiyatmoko Cahya Maharani, Herlina Marusaha, Tiardo Jonathan Muhammad Ridwan Nadeak, Multi NAPITUPULU, BONAR BJ Novitasari, Dewiana Nurasiah Nurasiah Nurulita, Sifa Nuryanti, Yulis Oktabrianto, Oktabrianto Putriani, RDN Dwi Riyanto Riyanto Riyanto, Gilang Fadhil Sihotang, Hotua Silitonga, Nelson Siti Maesaroh Sri Lestari Sukri, Sukriyah Sukriyah, Sukriyah Suroso Suroso Tiara, Beby Wahyono, Muhammad Rudi Wijaya, Yuel WINANTI, WINANTI Wiyono, Nuri