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Beyond Compliance: How Quality Management Transforms Accountability in Indonesian Higher Education Kasimbara, Rachma Putri; Setiawan, Deny; Purnomo, Eko Nurhaji
Paedagogie Vol 21 No 1 (2026)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/paedagogie.v21i1.16226

Abstract

Accountability has become a critical issue in higher education management, particularly in relation to quality assurance and performance transparency. This study aims to examine how educational quality management strengthens institutional accountability through internal quality assurance practices in Indonesian higher education. The study employs a qualitative semi-empirical approach by integrating a systematic literature review with document analysis and reflective evaluation of Internal Quality Assurance Systems implemented through the PDCA cycle (Establishment, Implementation, Evaluation, Control, and Improvement). The analysis focuses on how quality management processes are translated into accountability mechanisms through evaluation-based decision-making and continuous improvement. The findings indicate that educational quality management contributes to accountability when internal quality assurance is implemented as an integrated and evaluative process rather than a compliance-oriented administrative activity. Leadership commitment, systematic use of evaluation results, and the development of a quality-oriented organizational culture are identified as key factors influencing the effectiveness of accountability mechanisms. The study concludes that accountability in higher education is not merely an external reporting obligation but an outcome of educational quality management embedded within internal quality assurance systems. These findings provide practical implications for higher education leaders and quality assurance units in strengthening accountable governance and sustainable quality improvement.
EMPOWERMENT PUBLIC TRANSPORTATION AS AN EDUCATIONAL SERVICES IN BORDER AREA Anggraeni, Khurotin; Nasution, Abdul Haris; Kasimbara, Rachma Putri; Riwayati, Lutfia Okta
Erudio Journal of Educational Innovation Vol 13, No 1 (2026): Erudio Journal of Educational Innovation
Publisher : Faculty of Administrative Science, Universitas Brawijaya

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Abstract

The purpose on this study is to analysis the concept of empowerment of public transportation as an educational service in the border area. The focus of empowerment as an educational service is with the New Public Service paradigm. Public transportation empowered as an educational service in the border area is an interesting idea in the educational services needed. This study is used qualitative approach with constructivism paradigm to get the concept of empowerment publict transportation in educational services as an epistemology. The result of the study is the concept of empowerment focus on active participation to solve the problem itself and the development of local potential. The concept is used in the New Public Service paradigm to create opportunities for owners of public transportation to build community with a collaborative approach with parents and other owners of public transportation. The independent concept and prioritize on partnership between society and the owner of public transportation; however, the new public service paradigm limited listen society’s aspiration is not yet focused on providing facilities and collaboration between goverment with owner of public transportation, and society, such as subsidy programs and partnership with local governments to solve and provide educational services cheaply and safely. Whereas transportation for student is very important, not only as supporting infrastructure but also give many benefits in many aspects such as learning (student mobility, discipline, increasing student attendence, decresing drop out, supporting inclusion); Promotion (student engagement strategies); Protection, security, savety (anticipating juvenile delinquency, ensure safety and security); Maintain (maintaining rural transportation); and cost and welfare (affordable costs, and driver welfare)