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Journal : Melek IT: Information Technology Journal

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PENGELOLAAN KUALITAS LAYANAN PERGURUAN TINGGI MELALUI RANCANG BANGUN PROTOTiPE VISITOR MANAGEMENT SYSTEM BERBASIS WEB Purwanto, Yuli; Setiawan; Nurahman; Bambang Priambodo; Adisusilo, Anang Kukuh
Melek IT : Information Technology Journal Vol. 10 No. 1 (2024): Melek IT: Information Technology Journal
Publisher : Informatics Department-Universitas Wijaya Kusuma Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/melekitjournal.v10i1.290

Abstract

The concept of guest service in higher education includes various aspects aimed at welcoming, providing information, and ensuring comfort for guests who come to campus. Generally, university guest registration services are still manual, through direct visits, telephone calls, emails, or letters. Manual recording uses conventional paper logs or guest books, so it takes longer and is inefficient in archiving. In addition, security problems are caused by the lack of activities to verify the identity of each visitor. This research aims to improve the quality of service in higher education by developing a web-based visitor or guest management system (Visitor Management System). This system is designed to manage visits to the campus environment efficiently and effectively. The development method used is a prototype design-build approach. This system is expected to help monitor and control visitor traffic, facilitate the registration process, and provide accurate and timely information to visitors. Thus, this web-based visitor management system can significantly improve service quality management in higher education. The object of this research is the Directorate of Education at one of the state universities in Surabaya. The research method starts with problem identification, system design, program code design, and system testing. System requirements analysis analyses service needs, constraints, and system objectives through interviews, literature studies, and field observations. This research results in the availability of a WEB-based Visitor Management System with several user functions where each user can enter data on an online form to request to be a guest.
Co-Authors Abdul Aziz Achmad Suprianur Ade Riani Ade Riani Agung Purwanto Agung Purwanto Ahmad fahrudin Ansari Aida Puspita Sari Aida Puspita Sari Anang Kukuh Adisusilo Andry Wardana Andy Ismail Aziz Maulana Bambang Priambodo Boby Yudistira Depi Rusda Diana Dwi Aulia Dwi Tjahjo Seabtian Dwi Wahyu Prabowo Dwi Wahyu Prabowo Eddy Mashamy Edo Tio Gunawan ella ayu lestari Faishal Umar Faruq Fujianto Fujianto Hazanisya Priliani Hutrim Heri Abijono Ibnu Ramadhan ica warisa Imam Hanafi Rahman Indah Ayu Wijayanti Istanta Jetri Susanto julhaidi, akhmad Karina Indah Deswanti Karina Indah Deswanti Lukman Bachtiar M Syahrifudin Minarni Minarni Mohammad Mastur Alfitri Muhammad Mastur Alfitri Nadia Sari Nadia Sari Nindi Ernawati Nindi Ernawati Noprida Arianto Nor Istiqamah Norman Norman Nur Hidayat Nurani Aisiyah Tanjung Poppy Sulistiawaty Prasetyaningrum, Eka Prihandoko . Putri, Shinta Ragil Kurniawan Ragil Kurniawan Rani Ayu Sampita Sari Rismadina Puspa Rosida Rosida Safitri, Diah Atika Setiawan Shinta Putri Sigit Mulyanto Siti - aminah stepani Sumanti, Rika Thea Kirana, Elika warisa warisa Wenti Utari Winda Pertiwi winda pertiwi Wira Pradana Yessy Susianto Yuli Purwanto, Yuli Yuliyanti Yunita, Selviana