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The Transistion of Public Services at the Civil Registration Office (DISDUKCAPIL) of Pekanbaru City: case; public Services before, during, and pasca pandemic Covid-19 or new normal era Yahya, MHD. Rafi; Anugerah, M Fajar; Hakim, Amri
Kemudi Vol 9 No 1 (2024): Kemudi: Jurnal Ilmu Pemerintahan
Publisher : Program Studi Ilmu Pemerintahan Fakultas Ilmu Sosial dan Ilmu Politik Universitas Maritim Raja Ali Haji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/kemudi.v9i1.6712

Abstract

This research focuses on the evolution of public service delivery by Disdukcapil Pekanbaru City, with particular emphasis on the periods before, during and after the Covid-19 pandemic. The study aims to investigate and document the changes, challenges and adaptations in public service delivery over these different periods. Disdukcapil is one of the government agencies that is quite busy in providing services to the community. Referring to the data recorded on the official website of Disdukcapil Pekanbaru City in 2019, there were 30,402 services provided to the community. In 2020, Indonesia was hit by a Covid-19 pandemic that paralyzed the government. Many government agencies were unable to carry out their functions and provide services. Disdukcapil Pekanbaru City is one of the affected government agencies. While the government is making efforts to overcome or mitigate the spread of Covid-19 in the community, service matters certainly cannot stop. Therefore, the government must adapt and continue to carry out its functions to ensure that services are still provided to the community. To see how public services are provided, this research uses Peter John's policy implementation theory. This research uses qualitative research methods. The types and sources of data in this research are primary data and secondary data obtained using interviews and documentation, then analyzed qualitatively. The technique of determining informants using purposive sampling. This research aims to provide an overview of how changes in the implementation of public services in Disdukcapil Pekanbaru City.
Disaster Prevention Management Governance Model Forest and Land Fires Based on Ecotourism in Riau Syamsuadi, Amir; Yahya, MHD Rafi; Anugerah, M Fajar; Farras, Aqil; Trisnawati, Liza; Elvitaria, Luluk
JIM - Journal International Multidisciplinary Vol. 2 No. 1 (2024)
Publisher : Rumah Jurnal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58794/jim.v2i1.985

Abstract

Riau Province is one of the regions in Indonesia that frequently experiences forest and land fires, which cause economic losses, environmental damage and threats to public health. This research aims to build a model for preventing forest and land fire disasters through an ecotourism approach, with a focus on integrating conservation efforts and empowering local communities. The research method used is a qualitative approach with case studies in several ecotourism areas in Riau. Data was collected through in-depth interviews with stakeholders, field observations, and analysis of related documents. The research results show that ecotourism has significant potential in preventing forest and land fires, especially through increasing environmental awareness among local communities and visitors, as well as developing environmentally friendly land management practices. The proposed prevention model includes several key elements: (1) active community participation in managing ecotourism areas; (2) sustainable environmental training and education; (3) collaboration between government, private sector and society in monitoring and enforcing the law; and (4) development of ecotourism infrastructure that supports nature conservation. Implementation of this model is expected to significantly reduce the risk of forest and land fires in Riau, while encouraging economic growth through sustainable ecotourism.
Keterlibatan Non Governmental Organization (NGO) Rimba Satwa Foundation Terhadap Keberadaan Gajah d Jalan Tol Pekanbaru - Dumai Anugerah, M Fajar; Yahya, Mhd Rafi; Wulandari, Windi
Indo-Fintech Intellectuals: Journal of Economics and Business Vol. 5 No. 1 (2025): Indo-Fintech Intellectuals: Journal of Economics and Business (2025)
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/ifijeb.v5i1.2811

Abstract

Peran atau keterlibatan adalah fungsi yang diemban oleh individu atau kelompok dalam suatu organisasi untuk mencapai tujuan tertentu. Fungsi peran ini salah satunya dilaksanakan oleh Rimba Satwa Foundation terhadap terowongan gajah di jalan tol Pekanbaru-Dumai. Terowongan gajah merupakan area perlintasan gajah yang dibangun oleh Rimba Satwa Foundation bersama BBKSDA Riau dan PT. Hutama Karya. Tujuan penelitian ini adalah untuk mengetahui keterlibatan Organisasi Non Pemerintah (NGO) Rimba Satwa Foundation terhadap terowongan gajah di jalan tol. Metode yang digunakan dalam penelitian ini yaitu kualitatif. Peran aktif Rimba Satwa Foundation terhadap terowongan gajah adalah seperti menjalankan program - program seperti aktif dalam menjalankan pemasangan GPS Collar, aktif dalam menanam tanaman yang disukai gajah di terowongan, membentuk kelompok masyarakat peduli gajah. Peran partisipatif menunjukkan bahwa anggota kelompok Rimba Satwa Foundation memberikan sosialisasi ke sekolah maupun masyarakat setempat untuk mengedukasi terkait untuk menimbulkan kesadaran akan peduli gajah dan peduli habitatnya yang terancam rusak akibat pembangunan yang dilakukan. Peran pasif menunjukkan bahwa anggota Rimba Satwa Foundation mengajak masyarakat untuk senantiasa peduli dengan gajah-gajah yang ada diterowongan gajah jalan tol Pekanbaru - Dumai dengan cara Rimba Satwa Foundation melakukan kegiatan menyenangkan maupun pameran lalu menyampaikan pesan penting didalamnya untuk mengajak masyarakat ataupun generasi muda untuk bersama menjaga habitat gajah.
MANAJEMEN OMBUDSMAN REPUBLIK INDONESIA PERWAKILAN PROVINSI RIAU TERHADAP PENCEGAHAN MALADMINISTRASI DI PEMERINTAH KOTA PEKANBARU TAHUN 2023: Ismawati, Ismawati; Anugerah, M Fajar; Syamsuadi, Amir; Fadhli, Muhammad
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 11 No 2 (2025): Mei 2025
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v11i2.3944

Abstract

This research discusses how the Management of the Ombudsman of the Republic of Indonesia Representative of Riau Province towards Maladministration Prevention in Pekanbaru City Government in 2023, because the performance of the Pekanbaru city government in public services can be said to be still not optimal because there are still public complaints related to maladministration by the Pekanbaru city government every year both in the form of protracted delays, abuse of authority, procedural irregularities, incompetence, and not providing services. In addition, this study aims to determine and analyze how the Riau Representative Ombudsman applies management functions. Data collection is done through observation, interviews and documentation. The data was analyzed using qualitative descriptive analysis using several qualitative data analysis techniques, namely narrative analysis and phenomenological analysis. The results of this study found and showed that maladministration prevention planning at the Riau Ombudsman followed the instructions or procedures given by the Ombudsman RI through the main Assistant of Maladministration Prevention Management (KUMPM) in conducting public service standard assessment compliance survey activities, the Ombudsman Representative of Riau Province was able to carry out management functions well but the Riau Ombudsman must be more effective in preventing maladministration in the Pekanbaru city government. 
Strategi Penggunaan Podcast dalam Hubungan Masyarakat: Meningkatkan Keterlibatan Audiens dan Membangun Citra Bank Riau Kepri Syariah Wahyudi, Prima; Anugerah, M Fajar; Kenepri, Kenepri
Indonesian Research Journal on Education Vol. 5 No. 6 (2025): Irje 2025
Publisher : Fakultas Keguruan dan Ilmu Pendidikan, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/irje.v5i6.3463

Abstract

Perkembangan teknologi digital telah mengubah pola komunikasi publik dan membuka peluang baru bagi lembaga keuangan untuk membangun hubungan yang lebih dekat dengan audiens. Penelitian ini bertujuan untuk menganalisis strategi pemanfaatan podcast sebagai media hubungan masyarakat dalam meningkatkan keterlibatan audiens (audience engagement) dan membentuk citra Bank Riau Kepri Syariah sebagai lembaga keuangan syariah yang inovatif. Penelitian menggunakan pendekatan kualitatif dengan dukungan data kuantitatif deskriptif. Data dikumpulkan melalui wawancara mendalam dengan staf humas dan audiens, Focus Group Discussion (FGD), observasi konten podcast, serta analisis dokumentasi dan data pendengar dari platform digital. Hasil penelitian menunjukkan bahwa podcast “BRKS Bicara” menjadi instrumen komunikasi yang efektif untuk menjangkau audiens muda urban, dengan tingkat retensi pendengar mencapai 62% dan interaksi audiens yang ditandai oleh komentar, saran, dan partisipasi aktif pada sesi tanya jawab daring. Engagement audiens tercermin dalam tiga dimensi: kognitif, afektif, dan perilaku, yang berkontribusi pada meningkatnya pemahaman publik terhadap prinsip keuangan syariah serta memperkuat citra Bank Riau Kepri Syariah sebagai lembaga yang inklusif dan modern. Podcast juga menjadi sarana membangun kedekatan emosional dengan audiens melalui narasi pengalaman nasabah, edukasi keuangan, dan program tanggung jawab sosial bank.