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ANALISIS FAKTOR ASSURANCE IN SERVICE TERHADAP KEPUASAN WISATAWAN PENGGUNA JASA BIRO PERJALANAN WISATA DI BALI Sudiarta, Made
JURNAL KEPARIWISATAAN Vol 8 No 2 (2009): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar

This research is focused on the influence of service dimension to tourists' satisfaction concerning the service provided by travel agencies in Bali. The researched factors are those which closely related to services, in particular to tourism service. It is especially for tourism service that was developed by Parasuraman as one of the service dimensions such as assurance observed by six variables. Confirmatory factor analysis is used in this research, in which processed through validity and reliability test, Keiser Meyer Olkin (KMO) and Bartlett's Test. The result of research indicates that all the variables have significant validity and reliability level by alpha Cronbach value of more than 0.600. Keiser Meyer Olkin and Bartlett's Test indicate that all variables used in this research are relevant to the model by the value of more than 0,05. The variable of the analyzed service dimension which gives the strongest influence to the services provided by travel agency in Bali is quick and friendly service. From overall satisfaction point of view, it is obtained that tourists who use the travel agency's services during their trip in Bali are factually satisfied. As the indicators observed in this research show that travel agencies in Bali are able to conduct good service to tourists or visitors

Implementasi Spiritualitas di Tempat Kerja untuk Meningkatkan Kinerja Karyawan di Sanctoo Suites & Villas Pramana, Made Dwitya Teja; Astawa, I Ketut; Winia, I Nyoman; Sudiarta, Made; Suparta, I Ketut
Bali Membangun Bali: Jurnal Bappeda Litbang Vol 5 No 2 (2024): Agustus 2024
Publisher : Badan Riset dan Inovasi Daerah Provinsi Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51172/jbmb.v5i2.366

Purpose: The purpose of this study is to determine the implementation of spirituality in the workplace and the effect of the implementation to the performance of employees at Sanctoo Suites & Villas, Singapadu, Gianyar. Research methods: The type of data in this study is primary data which obtained through observation, interviews, and questionnaires from 60 samples. The data analysis technique used is simple linear regression and processed through the SPSS. Results and discussion: The management of Sanctoo Suites & Villa has not explicitly implemented spirituality in the workplace buat implicitly the concept of spirituality in the workplace has been applied by management based on three dimensions that build spirituality in the workplace, namely meaningful work, feeling connected to the community, and alignment with organizational values. Spirituality has a positive influence on employee performance at Sanctoo Suites & Villas. Implication: This study has particular implications for the Sanctoo Suites & Villa management in building value dimensions that can increase the spirituality of employees in carrying out their duties so that they can contribute to the performance of their employees and to the companies.

Marketing Strategy in Increasing Occupancy Rate at The Jayakarta Lombok Beach Resort & Spa Sudiarta, Made; Ramadhanty, Annisa
Bali Journal of Hospitality, Tourism and Culture Research Vol. 2 No. 1 (2024): Innovative Strategies for Sustainable Tourism and Hospitality Growth @ Bali Jou
Publisher : Language Assistance

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.14602770

The purpose of this study is to explore effective marketing strategies for increasing the occupancy rate at The Jayakarta Lombok Beach Resort & Spa, emphasizing innovative approaches to attract and retain guests. A qualitative research method was employed, involving in-depth interviews with key stakeholders, analysis of promotional activities, and a review of occupancy trends over the past three years. Findings reveal that leveraging digital marketing, optimizing pricing strategies, and enhancing customer loyalty programs significantly contribute to higher occupancy rates. The originality of this study lies in its focus on the resort’s localized marketing initiatives and their alignment with emerging tourism trends in Lombok. However, the study is limited by its scope, which focuses on a single resort, suggesting the need for broader comparative research across similar properties. Practical implications include actionable recommendations for resorts to integrate digital platforms and community-based tourism partnerships into their marketing efforts. Academically, this research highlights the importance of adaptive marketing strategies in dynamic tourism markets, offering a foundation for further studies on sustainable marketing in hospitality

PENGEMBANGAN DESA WISATA SAMBANGAN DI KECAMATAN SUKASADA KABUPATEN BULELENG Wiryantini, Putu Ria; Subadra, I Nengah; Sudiarta, Made
Jurnal Manajemen Pelayanan Hotel Vol 6 No 1 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060121

Penelitian ini bertujuan untuk mendeskripsikan atribut destinasi daya tarik wisata, pengembangan Desa Wisata Sambangan, dan keterlibatan masyarakat dalam pengembangan Desa Wisata Sambangan. Penelitian ini menggunakan pendekatan kualitatif dan teknik pemilihan informan menggunakan teknik purposive sampling untuk memastikan bahwa informan terpilih memahami tentang topik penelitian. Teknik pengumpulan data dengan metode observasi lapangan, wawancara tatap muka dan dokumentasi. Analisis data menggunakan teknik themactic analysis dengan mengkelompokan data berdasarkan tema sesuai dengan rumusan masalah. Hasil penelitian ini menunjukan bahwa di Desa Wisata Sambangan terdapat daya tarik wisata seperti air terjun, hutan desa, palowan hidroponik, dan kolam renang yang mana dalam pengembangannya melibatkan masyarakat lokal Desa Sambangan agar mereka mendapatkan keuntungan ekonomi dari pengembangan desa wisata tersebut. Kata kunci: pengembangan, daya tarik wisata, Desa Wisata Sambangan, keterlibatan masyarakat, Desa Sambangan.

Exploring the relationship between employee engagement, job satisfaction, and turnover intention in the hospitality industry Sudiarta, Made; Sekarti, Ni Ketut; Sunarsa, I Wayan
Journal of Commerce, Management, and Tourism Studies Vol. 4 No. 1 (2025): Apr 2025
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v4i1.321

The high turnover rate in the hospitality industry is a significant challenge that can negatively impact operational stability and increase costs for businesses. This research aims to examine the relationship between job satisfaction, employee engagement, and turnover intention at YJR. The study investigates how factors such as job satisfaction and employee engagement influence employees' intentions to leave the organization. Utilizing a quantitative research method, data was collected through surveys and interviews with current and former employees of the restaurant. The data were analysed using descriptive statistics and correlation analysis to determine the strength of the relationships between the variables. The results indicate that both job satisfaction and employee engagement have a significant negative impact on turnover intention. Employees who reported higher levels of satisfaction and engagement were less likely to express an intention to leave the company. Conversely, those with lower satisfaction and engagement levels were more inclined to consider exiting. Additionally, the research found that key drivers of dissatisfaction include limited career development opportunities, insufficient compensation, and a lack of recognition. The study concludes that improving job satisfaction and fostering employee engagement are critical strategies for reducing turnover at this company. Practical recommendations for management include implementing policies that enhance work-life balance, offering competitive compensation, and creating career advancement opportunities. Future research could expand on this study by examining the long-term effects of these strategies on turnover rates and exploring similar relationships in other sectors of the hospitality industry.

Spiritual Tourism: A Grounded Theory Approach Sudiarta, Made; Bratayasa, I Wayan; Subadra, I Nengah; Endrayani
Bali Journal of Hospitality, Tourism and Culture Research Vol. 2 No. 2 (2025): Synergies for Sustainable Tourism Resilience in Challenging Times @ Bali Journa
Publisher : Language Assistance

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.16902652

Spiritual tourism is a rapid growing segment of the travel industry that focuses on journeys aiming at fostering personal growth, self-discovery, and connection with sacred or transcendent experiences. This article explores the evolution, current trends, and future directions of spiritual tourism through a qualitative, grounded theory approach. Historically rooted in ancient pilgrimages and religious practices, spiritual tourism has evolved into a blend of traditional and contemporary spiritual pursuits, influenced by globalization and the rise of new age spirituality. Using Bali as a case study, the article highlights the island’s emergence as a global center for spiritual tourism which driven by its unique cultural and natural offerings. However, challenges such as cultural commodification and sustainability concerns are also discussed. The article identifies gaps in the literature, including the need for deeper qualitative research and the exploration of technology’s role in shaping spiritual tourism experiences. Ultimately, spiritual tourism offers significant potential for fostering cross-cultural understanding and sustainable development

The rise of decentralized finance (DeFi): Opportunities for disruption in traditional financial models Kurniawan, I Gede Wahyu Antara; Sudiarta, Made; Wahyuni, Luh Mei; Sumawidari, Ida Ayu Ketut; Kasiani, Kasiani; Bernadetha, Maria; Zulfan, Muhammad; Sinaga, Firman
Journal of Education, Social & Communication Studies Vol. 2 No. 2 (2025): May 2025
Publisher : PT. MAWAMEDIA JAYAMUSTA BUANASIHA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71028/jescs.v2i2.15

The rise of Decentralized Finance (DeFi) represents a transformative shift in the global financial landscape, challenging traditional financial models and offering new possibilities for a more inclusive and efficient financial system. This study aims to explore the opportunities and challenges that DeFi poses to the conventional financial sector, focusing on its impact on banking, credit systems, investments, and payment systems. A mixed-methods approach was employed, including secondary data analysis, expert interviews, and first-hand experience with DeFi protocols such as lending, borrowing, and arbitrage. The findings highlight the significant potential of DeFi in creating alternative financial models that can increase financial inclusion, enhance access to capital, and reduce transaction costs. Recent data indicates that the Total Value Locked (TVL) in DeFi platforms has surged to over $50 billion as of January 2025, reflecting growing adoption. Additionally, daily transaction volumes across major DeFi platforms have reached approximately $10 billion, with active users exceeding 4 million globally. However, the research also identifies critical challenges, including regulatory uncertainty, security vulnerabilities, and the complexity of DeFi platforms, which pose barriers to mainstream adoption. This paper contributes to the understanding of how DeFi can reshape the financial ecosystem, offering insights into its future potential, the risks involved, and the steps required to address the existing challenges. Furthermore, it underscores the need for ongoing research into the regulatory aspects of DeFi and its collaboration with traditional financial institutions.

Pemetaan Potensi Wisata Dan Sosialisasi Sadar Wisata Dalam Meningkatkan Daya Tarik Desa Sidemen, Kec.Sidemen, Kabupaten Karangasem Damayanti, Ida Ayu Kade Werdika; Sudiarta, Made; Susanto, Budi; Swabawa, A. Agung Putu; Erawati, Ni Made Rai
Journal Of Human And Education (JAHE) Vol. 4 No. 6 (2024): Journal of Human And Education (JAHE)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jh.v4i6.1759

Abstrak Sidemen adalah salah satu desa dari 10 desa yang berada di Kec. Sidemen, Kabupatan Karangasem, Bali. Desa Sidemen merupakan desa wisata yang saat ini banyak dikunjungi wisatawan namun kegiatan kepariwisataan didaerah ini terfokus di Banjar dinas Tebola, yaitu satu dari lima Banjar dinas yang ada di desa Sidemen. Hal ini mulai terjadi pasca covid 19 pada tahun 2022. Kebanyakan wisatawan datang tertarik untuk menyewa villa di kawasan persawahan yang hijau, sepi dan tenang. Selama tinggal wisatawan biasanya melakukan wisata trekking yang dijual oleh pengelola villa, kegiatan trekking tidak hanya dilakukan di desa sidemen namun juga sampai keluar desa atau melakukan tour ke Ubud dan daerah lainnya. Desa Sidemen terkenal dengan pemandangan alamnya berupa area perbukitan, udara yang sejuk dan tenang di sampingnya juga menghasilkan kerajinan kain ndek dan songket, dan produksi arak. Desa Sidemen belum mengelola potensi desanya dengan baik. Desa ini tidak memiliki Pokdarwis yang memiliki peran sangat penting dalam pengelolaan pariwisata di desa yaitu dalam menggerakkan sadar wisata dan sapta pesona sehingga masyarakat ikut berpartisipasi secara optimal dalam pengembangan potensi wisata yang dimiliki, dan dalam menciptakan lingkungan yang aman, tertib dan indah. Melihat permasalahan tersebut maka solusi yang ditawarkan adalah 1) melakukan pemetaan potensi wisata desa Sidemen sehingga dapat dikembangkan sebagai daya tarik wisata, 2) memberikan sosialisasi sadar wisata dan sapta pesona sehingga dapat menumbuhkan kesadaran msyarakat untuk berpartisipasi dalam menciptakan suasana yang kondusif lingkungan yang aman, tertib, bersih, nyaman bagi wisatawan, dan ramah. Hasil dari pengabdian tersebut adalah bahwa desa Sidemen memiliki beraneka ragam potensi wisata yang dapat dijadikan daya tarik baik alam, budaya maupun buatan manusia seperti pemandangan area persawahan, sungai, ladang, perbukitan, pegunungan dikejauhan, dan sungai, makanan tradisional Bali, upacara keagamaan,hasil kerajinan, cara hidup dan peninggalan sejarah, terakhir adalah seni pertunjukan. Semua potensi tersebut jika dikelola desa dan dikemas dengan baik akan memberikan manfaat ekonomi dan meningkatkan kesejahteraan masyarakat desa . Kata Kunci: desa wisata, potensi wisata, sadar wisata, sapta pesona

Implementasi Spiritualitas di Tempat Kerja untuk Meningkatkan Kinerja Karyawan di Sanctoo Suites & Villas Pramana, Made Dwitya Teja; Astawa, I Ketut; Winia, I Nyoman; Sudiarta, Made; Suparta, I Ketut
Bali Membangun Bali: Jurnal Bappeda Litbang Vol 5 No 2 (2024): Agustus 2024
Publisher : Badan Riset dan Inovasi Daerah Provinsi Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51172/jbmb.v5i2.366

Purpose: The purpose of this study is to determine the implementation of spirituality in the workplace and the effect of the implementation to the performance of employees at Sanctoo Suites & Villas, Singapadu, Gianyar. Research methods: The type of data in this study is primary data which obtained through observation, interviews, and questionnaires from 60 samples. The data analysis technique used is simple linear regression and processed through the SPSS. Results and discussion: The management of Sanctoo Suites & Villa has not explicitly implemented spirituality in the workplace buat implicitly the concept of spirituality in the workplace has been applied by management based on three dimensions that build spirituality in the workplace, namely meaningful work, feeling connected to the community, and alignment with organizational values. Spirituality has a positive influence on employee performance at Sanctoo Suites & Villas. Implication: This study has particular implications for the Sanctoo Suites & Villa management in building value dimensions that can increase the spirituality of employees in carrying out their duties so that they can contribute to the performance of their employees and to the companies.

Awareness of employees on environmental management system at Maya Sanur Resort and Spa: A study applied to front office department Antari, Ni Made Winda; Sudiarta, Made; Jendra, I Wayan; Septevany, Elvira
Journal of Applied Sciences in Travel and Hospitality Vol. 7 No. 1 (2024): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v7i1.52-60

This study aims to assess the employees' awareness of Environmental Management System (EMS) in the Front Office Department of Maya Sanur Resort and Spa. This research collected data through observations and questionnaire distribution. The research sample employed a saturated sampling technique involving 30 respondents. The questionnaire was distributed to the respondents via a QR barcode with online links. The data obtained from the questionnaire were analyzed using SPSS 26 for Windows software, employing frequency, mean, and standard deviation as data analysis techniques to evaluate the implementation of EMS in the front office department of Maya Sanur Resort and Spa. Additionally, correlation analysis was used to measure the relationship between employees' awareness and the implementation of EMS. The result shows that the correlation analysis results demonstrate a strong correlation between employees' awareness of EMS and its implementation in the front office department of Maya Sanur Resort and Spa, with a correlation coefficient value of 0,671. However, three areas still need to be optimal regarding saving energy. These areas include providing natural ventilation lighting, sub-optimal use of air conditioning, and inadequate rechargeable equipment and batteries, so it takes effort to remind each employee about the importance of implementing an Environmental Management System (EMS) in the front office department to help companies increase their ability to improve environmental quality. Therefore, it is recommended that Maya Sanur Resort and Spa provide training for employees regarding implementing the EMS. This training should be conducted for all front office employees, including daily workers (DW) and trainees, to ensure they understand the importance of implementing the EMS and its impact on the hotel and the environment.

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