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All Journal Jurnal Agronomi Indonesia (Indonesian Journal of Agronomy) Jurnal Redoks JSAI (Journal Scientific and Applied Informatics) Jurnal Terapan Ilmu Ekonomi Manajemen dan Bisnis (JTIEMB) MEDICINUS Karimah Tauhid Jurnal Pengabdian Kepada Masyarakat
Paisal
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Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Economics, Econometrics & Finance Education Immunology & microbiology Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Neuroscience Public Health Social Sciences

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Analisis Komparatif UI/UX Aplikasi Pemesanan Transportasi Online Menggunakan System Usability Scale (SUS) dan Heuristik Evaluation Paisal; Dian Nugraha; Bakhtiar .K; Mariana Purba; Dwi Fitri Brianna; Lemi Iryani; Nia Umilizah; Aulia Aryani; Rizki Adi Saputra; Eldhiyano Pratama; Novita Nurjannah Putri
JSAI (Journal Scientific and Applied Informatics) Vol 9 No 1 (2026): Januari
Publisher : Fakultas Teknik Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jsai.v9i1.9597

Abstract

This study aims to analyze and compare the User Interface (UI) and User Experience (UX) of three online transportation applications in Palembang City, namely Gojek, Grab, and Maxim. The rapid growth of Indonesia’s online transportation industry, which reached 88.3 million users in 2024, highlights the importance of evaluating usability quality. Palembang has unique geographical characteristics, as the city is divided by the Musi River, creating specific challenges for app-based transportation services. The novelty of this study lies in the integration of the System Usability Scale (SUS) with Nielsen’s heuristic evaluation within an urban geographical context fragmented by natural barriers. A descriptive comparative approach was employed, involving 120 active users and three UI/UX expert evaluators. The results show that Gojek achieved the highest SUS score of 78.5 (Good), followed by Grab with 75.2 (Good) and Maxim with 68.7 (OK). One-Way ANOVA indicates significant differences among the applications (F = 12.847; p < 0.001). Theoretically, these findings demonstrate that an integrated usability evaluation approach provides a more comprehensive understanding of UI/UX quality in geographically specific contexts.
Co-Authors Afrizawati Al-Ubaidah, Noor Akbar Al-Ubaidah Alfarid, Rifki Ani, Neng Aslan, La Ode M. Aslan Aulia Aryani Awaluddin, Andi Awaluddin Azhar Andika Putra Bakhtiar .K BAYU SATRIA Bimo Pamungkas Brianna, Dwi Fitri Budi Hairani Darmo, Cahyo Pambudi Dian Kurnia Sari Dian Nugraha Dwi Fitri Brianna Eldhiyano Pratama Erly Haryanti Hendra Sastrawinata Indah Pratiwi Irma Cahyani Jirani, Natasya Kurnia Kasvani, Mirza Muhammad Kurniawan, Sandy Vitria Lemi Iryani Lismayana hansur Listiana Indriyati Mariana Purba Nia Umilizah Novita Nurjannah Putri Nuraida, Wa Ode Nuraida Nurmasita Pelid Sandi Prawata Pratama, Bagas Ismail Rahni, Nini Mila Rahni Rizki Adi Saputra Tria Apriyanti Yulia Pebrianti