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EXPLORING CUSTOMERS’ EXPERIENCES OF ONLINE ORDERING AND DELIVERY SERVICES AT RESTO BUNGONG JAROE Kultsum, Ummi
JURNAL ASIK Vol 3 No 3 (2025): JURNAL ASIK: Jurnal Administrasi, Bisnis, Ilmu Manajemen, & Kependidikan
Publisher : BAIK Publishers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59639/asik.v3i3.121

Abstract

The rapid growth of digital technology and the widespread adoption of online food ordering platforms have transformed consumer behavior and expectations in the restaurant industry. Customers now demand convenience, speed, and seamless service extending from order placement through delivery. This study explores the lived experiences of customers using the online ordering and delivery services at Resto Bungong Jaroe, aiming to understand factors influencing satisfaction and identify areas for service improvement. Using a qualitative research design, in-depth interviews were conducted with selected customers to gather rich, descriptive data about their perceptions, challenges, and emotional responses. Thematic analysis revealed key themes related to ease of ordering, delivery timeliness, accuracy, and communication quality. Findings indicate that while customers appreciate the convenience and accessibility of digital ordering, technical glitches and delivery delays remain significant pain points. Personalized communication and real-time tracking were identified as critical to enhancing satisfaction. The study concludes that harmoniousintegration of online interfaces with reliable delivery services is crucial for maintaining customer loyalty and competitive advantage.This research contributes to a deeper understanding of customer expectations in digital foodservice and offers practical insights for optimizing online ordering and delivery processes.
Penguatan Manajemen Pangan Berkelanjutan melalui Branding dan Teknologi Digital Nelayan Lere Palu Zainuddin, Zulkifli; Tohiroh , Tohiroh; Putra, Agung Laksono; Kultsum, Ummi
Jurnal Nusantara Mengabdi Vol 5 No 1 (2025): Oktober
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jnm.v5i1.5750

Abstract

Purpose: Local food availability in Central Sulawesi faces post-disaster challenges and global market competition. This community service program aims to improve the competitiveness of Lere Village fishermen's food products through branding strategies and the use of digital technology. Methodology/approach: The program was implemented through community outreach, targeted training sessions, and mentoring focused on basic business management, digital marketing, and product quality improvement. Twenty-five fishermen participated in this program, selected based on their direct involvement in local food production and distribution. Results/findings: Results showed an increased management, product packaging, and skills in using social media for promotion. Partners also received product diversification strategies and access to food certification. Conclusions: In conclusion, this program has had a positive impact in increasing the capacity of fishermen to manage local food businesses and expand markets, thus supporting food sustainability in Central Sulawesi. Limitations: This program has limitations in the number of participants, which is only 25 fishermen, the short duration of mentoring, and limited access to digital infrastructure so that the implementation of digital marketing is not yet evenly distributed. Contribution: This program contributes by providing a model for empowering fishermen based on branding strategies and digital technology that can be replicated in other coastal areas. Furthermore, the program enhances fishermen's capacity in business management, product diversification, and digital marketing skills, thereby increasing the competitiveness of local products. The program also supports post-disaster food security by strengthening community-based production chains and opening access to food certification to add value and expand markets.
HHO Gas Production Rate at Different Electrode Plate Configurations and NaOH and KOH Electrolyte Concentrations Kultsum, Ummi; Mahyunani, Dewi; Anggoro, Cahyo Jawoto; Soumi, Andi Ibrahim
Creative Research in Engineering (CERIE) Vol. 6 No. 1 (2026): Creative Research in Engineering (CERIE)
Publisher : Lembaga Publikasi Ilmiah dan Penerbitan (LPIP)

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Abstract

HHO gas is being developed as an alternative fuel due to its efficiency and clean emissions. Water electrolysis with electrolytes and effective electrodes is one production method. This study assessed the efficacy of the HHO gas generator concerning the quantity of electrode plates and varying electrolyte concentrations, specifically NaOH and KOH. The HHO gas production rate during electrolysis exhibited variations with electrolyte concentrations of 2%, 4%, 6%, 8%, and 10%. The configurations of the electrode plates utilized comprised two, four, and six stainless-steel plates. The experimental findings indicated that the KOH electrolyte continuously surpassed NaOH, particularly at elevated concentrations, where increased electrolyte levels significantly enhanced the HHO gas production rate. Optimal conditions were achieved by employing six electrode plates with a 10% potassium hydroxide solution, equivalent to 66.67 grams per 600 milliliters of distilled water, yielding a maximum gas generation rate of 6.9 ml/s. Moreover, hydrostatic pressure study indicated that elevated electrolyte concentration and an increased number of electrode plates directly correlated with enhanced gas production and pressure.
SUMBER ILMU DAN KEBENARAN ILMIAH DALAM ISLAM: RELEVANSINYA DI ERA MODERN Kultsum, Ummi; Jihan Ramaniya; Edi Amin
Cemara Education and Science Vol. 4 No. 1 (2026): Vol IV. Edisi I. Tahun 2026
Publisher : Cendekia Madani Nusantara

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Abstract

Islam menempatkan ilmu pada kedudukan yang fundamental sebagai sarana untuk mengenal Allah SWT dan memahami keteraturan ciptaan-Nya. Ilmu tidak hanya dipahami sebagai akumulasi informasi, tetapi sebagai cahaya yang membimbing manusia kepada kebenaran dan kemaslahatan. Artikel ini mengkaji sumber ilmu dalam Islam, konsep kebenaran ilmiah menurut perspektif Islam, peran ilmu dalam pembentukan peradaban, serta relevansi nilai-nilai Islam dalam pemanfaatan ilmu pengetahuan di era modern. Penelitian ini menggunakan metode studi kepustakaan dengan menganalisis karya-karya klasik dan kontemporer yang membahas epistemologi Islam, kebenaran ilmiah, dan integrasi ilmu dan agama. Hasil kajian menunjukkan bahwa epistemologi Islam bertumpu pada integrasi wahyu, akal, dan pengalaman empiris sehingga kebenaran ilmiah tidak hanya diukur melalui verifikasi rasional-empiris, tetapi juga melalui kesesuaiannya dengan wahyu dan prinsip tauhid. Secara historis, integrasi tersebut melahirkan kemajuan ilmu yang berorientasi pada kemaslahatan dan adab, sedangkan dalam konteks modern nilai-nilai tauhid, amanah, keadilan, dan ihsan sangat relevan untuk mengarahkan pengembangan ilmu dan teknologi agar tidak menimbulkan kerusakan moral, sosial, dan ekologis.
Ambivalent gender deconstructions reflected through conversations in EFL textbooks for eleventh grade of Indonesian senior high school Suwastini, Ni Komang Arie; Mihira, Luh Shanti Nilayam; Artini, Ni Nyoman; Jayantini, I Gusti Agung Sri Rwa; Kultsum, Ummi
JEES (Journal of English Educators Society) Vol 11 No 1 (2026): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jees.v11i1.1974

Abstract

Although efforts have been made to reduce gender bias in textbooks, Indonesian English textbooks still tend to reproduce gender-biased oppositions that support patriarchal values. This study aims to analyze how patriarchal values are deconstructed in conversational texts. The research subject was the Indonesian English textbook for the eleventh grade published by the Ministry of Education in 2017, which contains eight chapters and twenty-one conversations. Through McKee's model of textual analysis, this study reveals that the textbook shows a balanced frequency between male and female characters in giving opinions and asking for decisions, with females slightly dominating decision-making. Female characters asked for suggestions more frequently, while males slightly dominated in giving suggestions and more significantly in giving answers. Agreement was more common among females, while males dominated disagreement. While female characters were positioned as decision-makers, this was undermined by the high frequency of male disagreement. The study reveals ambivalence in the deconstruction of male dominance, indicating that stronger efforts are needed to promote gender equality through textbook content.