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All Journal Dinamika Informatika DoubleClick : Journal of Computer and Information Technology Journal on Education Mudir : Jurnal Manajemen Pendidikan Infotekmesin Journal of Intelligent Decision Support System (IDSS) Budimas : Jurnal Pengabdian Masyarakat Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Inovasi Penelitian Yumary: Jurnal Pengabdian kepada Masyarakat International Journal of Computer and Information System (IJCIS) Journal Basic Science and Technology Komatika: Jurnal Pengabdian Kepada Masyarakat Transformasi Jurnal Sistim Informasi dan Teknologi Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Malcom: Indonesian Journal of Machine Learning and Computer Science Jurnal Pengabdian Pancasila (JPP) Journal of Artificial Intelligence and Digital Business Prosiding Seminar Informasi Kesehatan Nasional Jurnal Pengabdian Masyarakat Bangsa Journal Neosantara Hybrid Learning International Journal of Advance Social Sciences and Education (IJASSE) Journal of Information Systems Management and Digital Business Journal of Professional Elementary Education Jurnal Pengabdian Masyarakat Ekonomi dan Bisnis Digital Asian Journal of Management, Entrepreneurship and Social Science
Tri Yusnanto
STMIK Bina Patria
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Journal : Journal of Information Systems Management and Digital Business

 1 
THE MAXIM APPLICATION'S CUSTOMER SATISFACTION LEVEL AND THE IMPACT OF SERVICE QUALITY AND COSTS Himawan; Yusnanto, Tri
Journal of Information Systems Management and Digital Business Vol. 1 No. 1 (2023): Oktober
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jismdb.v1i1.107

Abstract

The determining factors of customer satisfaction include service quality and price. This study aims to determine whether there is a significant influence of Service Quality and Price on customer satisfaction on Maxim online motorcycle taxi application in Palembang. The research data was obtained by distributing questionnaires to respondents. The population and sample in this study were 54 respondents. This study uses the Service Quality method which contains tangible, reliability, responsiveness, assurance and empathy variables. Data analysis in this study used variable instrument tests and questionnaire value analysis from respondents. The results of the analysis in this study show that the Empathy variable has the most significant influence value on the customer satisfaction variable.
Co-Authors Abdurrahman Sadikin Achmad Abdul Azis Achmad Zahruddin Ahmad Junaidi Arief Yanto Rukmana Arsan, Wansen Rey Aziz Rizki Miftahul Ilmi Barroso, Uwe Christ Windreis Deni Lestiono Didit Hadayanti, Didit Dimantara, William Dwi Astuti Ema Utami Emanuel B.S Kase Fahrina Mustafa Fatimah Nur Arifah Fatkhurrochman, Fatkhurrochman Ginting, Suheri handayani, riska dwi Haryo Adiyatman Wicaksono Haryo Adiyatman Wicaksono Himawan Jamaluddin Majid Joko Purwanto Joko Purwanto Kanafi Kanafi Kanafi Kanafi, Kanafi Kapti . Kapti Kapti, Kapti Karindra Triwulandari Khoirul Mustofa Kusnadi, Iwan Henri Lamboy Sinaga, Victor Linda Widyaningrum Machmudi, Moch Ali Maja, Gergely Moch Ali Machmudi Moch Ali Machmudi Moch Ali mahmudi Moch Ali Mahmudir Muh. Safar Muhammad Abdul Muin Muhammad Rafidan Birul Arzaq mulyadi ar Muqorobin, Muqorobin Mustofa, Khaoirul Nur Kholik Rini Nuraini, Rini Riska Dwi Handayani Safarudin, Muhamad Sigid Sari, Mike Nurmalia Setyaningsih , Agustina Sri Waluyo Sudarmawan, Sudarmawan Sugeng Wahyudiono Sugeng Wahyudiono Sugeng Wahyudiono Sugeng Wahyudiono, Sugeng Sukris Sutiyatno Thoriq, Muhammad Iyas Titin Endrawati Tri Febrina Melinda Ulinuha, Zakya Faaza Wahyu Priyoatmoko WIJI LESTARI Yeza Febriani Yusuf Wahyu Setiya Putra