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Nuryakin, Nuryakin
Universitas Muhammadiyah Yogyakarta
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Journal : Interdisciplinary Social Studies

 1 
Service Innnovation, Service Delivery System, and Customers’ Satisfactory’s Correlation with Official Honda’s Dealer’s Customers’ Loyalty Jati, L. Jatmiko; Nuryakin, Nuryakin; Handayani, Siti Dyah
Interdisciplinary Social Studies Vol. 1 No. 4 (2022): Reguler Issue
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/iss.v1i4.84

Abstract

Background: Consumers will be more picky in choosing services and products as a result of the tight competition and the decline in consumer spending power caused by the Covid-19 pandemic factor. Consumers will opt for high-quality services or products at reasonable costs, as well as the greatest service and promotions that can entice them. As a result, organizations must carefully assess the four areas in order to meet consumer expectations. Aim: This study aims to examine the effect of service innovation, service delivery system, and customer satisfaction on customer loyalty at Honda authorized dealers. Method: This study uses a quantitative research approach to investigate the relationship between service innovation, service delivery systems, customer satisfaction, and customer loyalty. To achieve the research objectives, data were collected from respondents, namely consumers of authorized Honda dealers in Bantul Regency. Using structural equation modeling, and after a series of exploratory and confirmatory factors were analyzed, the authors tested an integrated model of the relationship between service innovation, service delivery systems, customer satisfaction, and customer loyalty. Findings: The results of this study indicate that service innovation has a significant effect on service delivery systems, service innovations have a significant effect on customer satisfaction, service delivery systems have a significant effect on customer satisfaction, service innovations have an insignificant effect on customer loyalty, service delivery systems have an insignificant effect on customer loyalty, and customer satisfaction has a significant effect on customer loyalty.
TAM: Acceptance of E-Learning Technology to Students in Masters of Management Learning Khoiruddin, Mochammad; Wahyuningsih, Sri Handari; Nuryakin, Nuryakin
Interdisciplinary Social Studies Vol. 1 No. 6 (2022): Special Issue
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/iss.v1i6.147

Abstract

This study aims to evaluate the relationship between technology acceptance factors and online learning for Master of Management students at University Muhammadiyah Yogyakarta in terms of perceived usefulness, perceived convenience, subjective norms, attitudes towards use and behavioral intentions. The object used in this research sample is a master of management student. The sample of this study consisted of 140 respondents who were selected by the sampling method. The data analysis technique used in this study was using Structural Equation Modeling (SEM) with the help of AMOS 23 software. Analysis of the quality testing of the data instrument in this study used validity tests, reliability tests. The results showed that perceived usefulness had a significant effect on usage attitudes, usage attitudes had a significant effect on behavioral intentions, perceived usefulness had a significant effect on perceived convenience, perceived ease of use had a significant effect on usage attitudes, perceived usefulness had a significant influence on subjective norms, norms subjective does not have a significant effect on attitudes to use, subjective norms have no significant effect on behavioral intentions.
Measuring and Evaluating Supply Chain Management Performance of a Company Using the Scor Method Sekarjati, Bella Devi; Pribadi, Firman; Nuryakin, Nuryakin
Interdisciplinary Social Studies Vol. 1 No. 7 (2022): Special Issue
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/iss.v1i7.165

Abstract

The problem with IUP SUMANTO is that it has n   systematically taken performance measurements with a particular model. The supply of materials in the form of mined sand has problems so it experiences delays and also has an impact on shipping to sand depots to consumers. With this problem, the performance of Supply Chain Management (SCM) is considered not optimal, so research is needed to measure its performance from the company's supply chain. This study aims to measure the performance of Supply Chain Management (SCM) using the Supply Chain Operation Reference (SCOR) method in order to optimize every activity in the company's SCM. The research was conducted with a qualitative approach through direct observation, interviewing company experts along with filling out special questionnaires and documentation. Performance measurement will focus on five core processes, namely Plan, Source, Make, Deliver, and Return. There are 18 indicators studied with indicators that have the attributes of Reliability, Responsiveness, Agility. The method used in this study is the Analytical Hierarchy Process (AHP) method which is used to obtain weighting results so that the performance assessment is more precise. The final value is obtained by multiplying the performance value with the weight of importance. This research was conducted at a sand mining company in Yogyakarta. The results of this study indicate that the performance of SCM in the sand mining company is in the good category with a final performance rating of 77.05 from a scale of 0 to 100. For indicators that have a low performance rating below 70, suggestions for improvement will be given. One of the proposed improvements is to provide training and certification to employees. The company is expected to be able to make improvements according to the suggestions given based on the research that has been done.
Co-Authors Agung, Tan Ray AGUS PRASTYO Ajeng Fatmi kartini Amahoru Ananda Rizky Rahmadayanti Anggara, Dody Chandra Anjelisa, Anjelisa Arni Arni Atmaja, Diyaa Aaisyah Salmaa Putri Baskara, Abdullah Belliani, Arisca Debby Anggriansyah Dola Fitritha Raras Handayani Ezza Chairurrizqie Fakhrudin, Arif Fatmawati , Indah Fatmawati, Indah Firda Mokodongan Firman Pribadi Firman Pribadi Handayani, Siti Diyah Handayani, Siti Dyah Hasnah Rimiyati, Hasnah Heru Kurnianto Tjahjono Heru Kurnianto Tjahjono Heru Kurnianto Tjahjono Hery Widijanto Husein Lubis, Manda Rahmat Hussein Gibreel Musa Ika Nurul Qomari Iqbal Miftakhul Mujtahid Junarta, Harbyanto Khoiruddin, Mochammad Kusumo, Mahendro Prasetyo Lubis, Debi Christian Maghfira Rizky Maulani Manda Rahmat Husein Lubis Martha, Haryadi Lisya Musa, Hussein Gibreel Nabillah, Nisfatun Nadia May Nanda Nandrianina Louis Pierre Rakotoarizaka Nur Hidayah Pradana, Fawzi Rizki Priyambodo Wahyu Jatmiko Qamari, Ika Nurul Qurrotul Aini Rakotoarizaka, Nandrianina Louis Pierre Retno Widowati Retno Widowati PA Safira, Elsi Safitri Puji Rahayu Sarofah, Nafidlotul Sekarjati, Bella Devi Siswoyo Haryono Supangkat, Gatot SUSANTO Susanto Susanto Susanto Susanto Suyanto , M. Titi Darmi Wahyuningsih, Sri Handari Widia Febriana yuwono, wiji