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Pengaruh Kecerdasan Emosional, Intelektual, Spiritual, dan Sosial terhadap Kualitas Kehidupan Kerja Pegawai: Studi pada Kecamatan Seram Barat, Kabupaten Seram Bagian Barat Mandaku, Ricky CH; Rahawarin, Mohamad Arsad; Bahasoan, Aminah
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 3 (2025): Takuana (October-December)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i3.238

Abstract

This study investigates how multiple facets of intelligence shape the quality of work life among employees serving in the West Seram District Office, West Seram Regency. Employing a descriptive–quantitative design with a causal-correlational framework, the research positions the intelligence dimensions as determinants of variations in employees’ work-life quality. The entire workforce—comprising 19 civil servants, 4 government contract staff (P3K), and 26 honorary employees—was included as the sample through a full-enumeration technique, totaling 49 respondents. Data processing was carried out using multiple linear regression to identify the contribution of each intelligence dimension. The findings reveal that emotional, intellectual, spiritual, and social intelligence each exert a significant and positive influence on the quality of work life. These results underscore the importance of developing holistic intelligence capacities to enhance workplace well-being within public sector institutions.
Communication Factors In Policy Implementationpoverty Reduction In Maluku Province In 2023 Kiat, Diah Elvira Melanti; Nurcholis, Chanif; Rahawarin, Mohamad Arsad
Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) Vol. 4 No. 12 (2025): Jim-id, December 2025
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to identify and analyze the communication factor in the implementation of poverty reduction policies in Maluku Province in 2023. This study employs a qualitative approach, adopting the theory of Edward III, where policy implementation is based on four factors: communication, resources, disposition, and bureaucratic structure. However, the main focus discussed in this research is the communication factor. Data collection was conducted using in-depth interviews with several key informants from local government in Maluku Province, including the Social Service, Education Service, Health Service, Industry and Trade Service, Manpower and Transmigration Service and the Regional Development Planning Agency. The results indicate that the implementation of poverty reduction policies in Maluku Province generally still requires improvement in terms of communication. It is imperative for the government to strengthen and intensify communication and coordination between policy-makers and the targeting of the policy. This crucial step is necessary to realize the intended and successful outcomes of the poverty reduction program implementation in Maluku.
Implementasi Digital Leadership Dalam Pengembangan Kompetensi Digital Pada Pelayanan Publik Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Ambon Pentury, Emeria; Rahawarin, Mohamad Arsad; Selanno, Hendry
Jurnal Ilmiah Administrasita' Vol. 16 No. 2 (2025): EDISI DESEMBER 2025
Publisher : Program Studi Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47030/administrasita.v16i2.1024

Abstract

This study aims to analyze the implementation of digital leadership in developing digital competencies for public service at the Investment and One-Stop Service Office (DPMPTSP) of Ambon City. The research employed a qualitative approach, collecting data through in-depth interviews, observations, and documentation. The findings indicate that DPMPTSP employees possess basic understanding and adequate digital competencies, particularly in the use of electronic licensing systems, data management, and digital communication, although limitations exist in advanced features and system integration. The implementation of digital leadership by the Head of DPMPTSP and related officials encourages training, technology-based learning, and data utilization for decision-making, positively affecting employee motivation and adaptation to digital transformation. The impact of digital leadership is evident in the improvement of speed, transparency, and quality of licensing and investment services, supported by application integration, online complaints, and accessible information technology for the public. Challenges such as limited infrastructure, resistance to change, and human resource capacity are addressed through employee development, cross-sector collaboration, and the establishment of a sustainable digital ecosystem. In conclusion, digital leadership serves as a key factor in creating public services that are effective, efficient, and responsive to societal needs in the digital era.
Analisis Kualitas Pelayanan Publik di Kantor Kecamatan Kota Masohi Kabupaten Maluku Tengah Bastian, Izak; Rahawarin, Mohamad Arsad; Selanno, Hendry
Jurnal Ilmiah Administrasita' Vol. 16 No. 2 (2025): EDISI DESEMBER 2025
Publisher : Program Studi Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47030/administrasita.v16i2.1026

Abstract

This study aims to analyze the quality of public services at the Masohi City Sub-District Office, Central Maluku Regency, from the perspective of service users. Using a qualitative descriptive approach, the research explores the experiences, perceptions, and expectations of the community regarding public service delivery. Data were collected through in-depth interviews, participatory observation, and document analysis to obtain a comprehensive understanding of the service process and its influencing factors. The study focuses on five dimensions of service quality: tangible, reliability, responsiveness, assurance, and empathy. The findings indicate that the tangible dimension, including physical facilities and infrastructure, provides a basic foundation for service quality, though some improvements are needed to enhance user comfort. Reliability reflects the ability of staff to deliver consistent and accurate services, while responsiveness and empathy demonstrate the staff’s readiness and attentiveness to community needs. The assurance dimension shows that the competence, professionalism, and trustworthiness of staff foster confidence among service users. Despite several strengths, there are areas for improvement, particularly in optimizing physical facilities, administrative procedures, and communication to ensure faster, more efficient, and more satisfactory services. This study concludes that public service quality at the Masohi City Sub-District Office is generally satisfactory but requires continuous improvement. Enhancing staff performance, facilities, and user interaction can increase community satisfaction and strengthen the professional image of the Sub-District Office as a reliable and responsive public service provider.