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All Journal JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Jurnal Darma Agung Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Badati Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang Jurnal Ilmiah Administrasita' JURNAL ILMIAH GLOBAL EDUCATION Takuana: Jurnal Pendidikan, Sains, dan Humaniora Journal of Social Knowledge Education (JSKE) Jurnal Ilmiah Multidisiplin Indonesia Journal of International Multidisciplinary Research Community Services: Sustainability Development Tamalanrea: Journal of Government and Development
RAHAWARIN, MOHAMAD ARSAD
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Pengaruh Kecerdasan Emosional, Intelektual, Spiritual, dan Sosial terhadap Kualitas Kehidupan Kerja Pegawai: Studi pada Kecamatan Seram Barat, Kabupaten Seram Bagian Barat Mandaku, Ricky CH; Rahawarin, Mohamad Arsad; Bahasoan, Aminah
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 3 (2025): Takuana (October-December)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i3.238

Abstract

This study investigates how multiple facets of intelligence shape the quality of work life among employees serving in the West Seram District Office, West Seram Regency. Employing a descriptive–quantitative design with a causal-correlational framework, the research positions the intelligence dimensions as determinants of variations in employees’ work-life quality. The entire workforce—comprising 19 civil servants, 4 government contract staff (P3K), and 26 honorary employees—was included as the sample through a full-enumeration technique, totaling 49 respondents. Data processing was carried out using multiple linear regression to identify the contribution of each intelligence dimension. The findings reveal that emotional, intellectual, spiritual, and social intelligence each exert a significant and positive influence on the quality of work life. These results underscore the importance of developing holistic intelligence capacities to enhance workplace well-being within public sector institutions.
Communication Factors In Policy Implementationpoverty Reduction In Maluku Province In 2023 Kiat, Diah Elvira Melanti; Nurcholis, Chanif; Rahawarin, Mohamad Arsad
Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) Vol. 4 No. 12 (2025): Jurnal Ilmiah Multidisplin Indonesia (JIM-ID), December 2025
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to identify and analyze the communication factor in the implementation of poverty reduction policies in Maluku Province in 2023. This study employs a qualitative approach, adopting the theory of Edward III, where policy implementation is based on four factors: communication, resources, disposition, and bureaucratic structure. However, the main focus discussed in this research is the communication factor. Data collection was conducted using in-depth interviews with several key informants from local government in Maluku Province, including the Social Service, Education Service, Health Service, Industry and Trade Service, Manpower and Transmigration Service and the Regional Development Planning Agency. The results indicate that the implementation of poverty reduction policies in Maluku Province generally still requires improvement in terms of communication. It is imperative for the government to strengthen and intensify communication and coordination between policy-makers and the targeting of the policy. This crucial step is necessary to realize the intended and successful outcomes of the poverty reduction program implementation in Maluku.
Implementasi Digital Leadership Dalam Pengembangan Kompetensi Digital Pada Pelayanan Publik Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Ambon Pentury, Emeria; Rahawarin, Mohamad Arsad; Selanno, Hendry
Jurnal Ilmiah Administrasita' Vol. 16 No. 2 (2025): EDISI DESEMBER 2025
Publisher : Program Studi Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47030/administrasita.v16i2.1024

Abstract

This study aims to analyze the implementation of digital leadership in developing digital competencies for public service at the Investment and One-Stop Service Office (DPMPTSP) of Ambon City. The research employed a qualitative approach, collecting data through in-depth interviews, observations, and documentation. The findings indicate that DPMPTSP employees possess basic understanding and adequate digital competencies, particularly in the use of electronic licensing systems, data management, and digital communication, although limitations exist in advanced features and system integration. The implementation of digital leadership by the Head of DPMPTSP and related officials encourages training, technology-based learning, and data utilization for decision-making, positively affecting employee motivation and adaptation to digital transformation. The impact of digital leadership is evident in the improvement of speed, transparency, and quality of licensing and investment services, supported by application integration, online complaints, and accessible information technology for the public. Challenges such as limited infrastructure, resistance to change, and human resource capacity are addressed through employee development, cross-sector collaboration, and the establishment of a sustainable digital ecosystem. In conclusion, digital leadership serves as a key factor in creating public services that are effective, efficient, and responsive to societal needs in the digital era.
Analisis Kualitas Pelayanan Publik di Kantor Kecamatan Kota Masohi Kabupaten Maluku Tengah Bastian, Izak; Rahawarin, Mohamad Arsad; Selanno, Hendry
Jurnal Ilmiah Administrasita' Vol. 16 No. 2 (2025): EDISI DESEMBER 2025
Publisher : Program Studi Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47030/administrasita.v16i2.1026

Abstract

This study aims to analyze the quality of public services at the Masohi City Sub-District Office, Central Maluku Regency, from the perspective of service users. Using a qualitative descriptive approach, the research explores the experiences, perceptions, and expectations of the community regarding public service delivery. Data were collected through in-depth interviews, participatory observation, and document analysis to obtain a comprehensive understanding of the service process and its influencing factors. The study focuses on five dimensions of service quality: tangible, reliability, responsiveness, assurance, and empathy. The findings indicate that the tangible dimension, including physical facilities and infrastructure, provides a basic foundation for service quality, though some improvements are needed to enhance user comfort. Reliability reflects the ability of staff to deliver consistent and accurate services, while responsiveness and empathy demonstrate the staff’s readiness and attentiveness to community needs. The assurance dimension shows that the competence, professionalism, and trustworthiness of staff foster confidence among service users. Despite several strengths, there are areas for improvement, particularly in optimizing physical facilities, administrative procedures, and communication to ensure faster, more efficient, and more satisfactory services. This study concludes that public service quality at the Masohi City Sub-District Office is generally satisfactory but requires continuous improvement. Enhancing staff performance, facilities, and user interaction can increase community satisfaction and strengthen the professional image of the Sub-District Office as a reliable and responsive public service provider.
The Influence of the Regional House of Representatives’ Legislative Function Performance on the Protection of Indigenous Peoples’ Rights in Central Maluku Regency Haurisa, Herry Men Carl; Rahawarin, Mohamad Arsad; Selanno, Hendry
Jurnal Ilmiah Global Education Vol. 7 No. 1 (2026): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v7i1.5420

Abstract

This study aims to examine the influence of the DPRD’s legislative performance on the protection of indigenous peoples’ rights in Central Maluku Regency, focusing on how legislative actions contribute to safeguarding customary land, natural resources, and cultural identity. This study used a quantitative approach with a full sampling technique involving all 40 members of the Central Maluku Regency DPRD. Data were collected through a structured questionnaire and processed using simple linear regression with statistical software to measure the causal influence of legislative performance. The study found that DPRD legislative performance has a positive and significant effect on the protection of indigenous peoples’ rights. The regression coefficient of 0.643 and R² value of 0.819 indicate that legislative performance explains a substantial proportion of variations in rights protection, confirming the research hypothesis and demonstrating the DPRD’s strategic role. This study provides empirical evidence on the direct quantitative influence of legislative performance on indigenous rights protection at the regional level. It advances existing knowledge by offering measurable indicators of legislative effectiveness and highlighting the importance of strengthening institutional capacity to enhance substantive protection outcomes.
Implementasi Asta Cita Dalam Kebijakan Pembangunan Daerah di Kecamatan Kairatu Kabuapeten Seram Bagian Barat Rahawarin, Mohamad Arsad; Selanno, Hendry
Jurnal Ilmiah Global Education Vol. 7 No. 1 (2026): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v7i1.5422

Abstract

This study examines the implementation of regional development policies in Kairatu District, West Seram Regency, aligned with Asta Cita principles, evidence-based approaches, and local potential. The findings indicate that Asta Cita has been integrated into regional planning documents and translated into district programs through participatory mechanisms. Evidence-based policy implementation relies on statistical data, sectoral reports, and village-level data to ensure alignment with community needs. Local potential, particularly in agriculture, fisheries, and plantations, serves as the foundation for contextual and relevant development policies. Program implementation is supported by performance indicators and the role of district officials as mediators between regency policies and local conditions. Success is driven by governmental commitment, community participation, and institutional synergy, while constraints include limited budgets, infrastructure, human resource capacity, and social participation. The study recommends strengthening officials’ capacity, improving data quality, upgrading infrastructure, and expanding community involvement to achieve more effective and sustainable development.
Implementation of the Waiting List Policy in the Administration of the Hajj Pilgrimage at the Office of the Ministry of Religious Affairs of Central Maluku Regency Rahawarin, Mohamad Arsad; Selanno, Hendry
Journal of International Multidisciplinary Research Vol. 4 No. 5 (2026): Mei 2026
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/jimr1510

Abstract

This study analyzes the implementation of the waiting list policy in the administration of the Hajj pilgrimage at the Office of the Ministry of Religious Affairs of Central Maluku Regency. A descriptive qualitative approach was used to examine how the policy is translated into public service practices, particularly in a local context where the waiting period has reached approximately 18 years, with about 2,500 prospective pilgrims and an annual quota of 135 people. Data were obtained through interviews, observation, and document review involving officials responsible for Hajj and Umrah services and relevant community informants. The data were analyzed using the interactive model of Miles, Huberman, and Saldana, consisting of data condensation, data display, and conclusion drawing. The findings show that policy implementation is supported by four interrelated factors: bureaucratic structure, resources, communication, and the disposition of implementing officers. A clear organizational structure and standard operating procedures facilitate coordination and accountability. Competent human resources, adequate facilities, and the use of Siskohat strengthen service accuracy and transparency. Multi-channel communication helps reduce misunderstanding, while professional and empathetic officer attitudes build public trust. The novelty of this study lies in its local-level analysis of Hajj waiting list implementation in an archipelagic regency. The study implies that transparent, responsive, and humanistic public services are essential for maintaining fairness and legitimacy in long-term Hajj queue management.
Public Service Effectiveness and Taxpayer Satisfaction in a Social Governance Perspective Hutahaean, Sarah Ayu; Rahawarin, Mohamad Arsad; Soselisa, Pieter Sammy
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2801

Abstract

Purpose of the study: This study aims to analyze the effect of service effectiveness on taxpayer satisfaction at the Regional Revenue Agency of Maluku Province, specifically in Motor Vehicle Tax payment services at One-Stop Administration Services Office Waihaong Ambon. The research positions taxpayer satisfaction not only as an administrative performance indicator but also as a reflection of governance quality, institutional legitimacy, and the relational dynamics between government and citizens within a decentralized public administration framework. Methodology: This study employed a quantitative survey approach involving taxpayers who directly accessed Motor Vehicle Tax payment services. Respondents were selected using an incidental sampling technique based on their direct service experience. Data were collected through structured Likert-scale questionnaires measuring service effectiveness (service speed, procedural accuracy, clarity of information, accessibility, and officer professionalism) and taxpayer satisfaction. Instrument validity and reliability tests were conducted prior to analysis. Data were analyzed using descriptive statistics and simple linear regression with SPSS software, including hypothesis testing (t-test) and coefficient of determination (R²). Main Findings: The findings indicate that service effectiveness has a positive and statistically significant effect on taxpayer satisfaction. The regression results demonstrate that improvements in service speed, procedural clarity, accessibility, and officer professionalism directly increase satisfaction levels. The coefficient of determination shows that service effectiveness explains a substantial proportion of variance in taxpayer satisfaction. These results confirm that effective public service delivery not only enhances citizen satisfaction but also strengthens public trust, perceptions of administrative fairness, and institutional legitimacy in regional tax administration. Novelty/Originality of this study: This study contributes new empirical evidence from an archipelagic regional context in eastern Indonesia by integrating a quantitative service effectiveness model with a social governance perspective. Unlike prior studies that primarily emphasize technical service quality dimensions, this research conceptualizes taxpayer satisfaction as an indicator of institutional trust and governance legitimacy. The study enriches public administration literature by demonstrating how frontline service performance influences broader governance outcomes within decentralized regional tax systems.
Co-Authors Ahmad Rosandi Sakir Arief Rahman Bahasoan, Aminah Bastian, Izak Chanif Nurcholis Hamid, Alwin La Haurisa, Herry Men Carl Hutahaean, Sarah Ayu Jeanly Waisapy Jeanly Waisapy Kiat, Diah Elvira Melanti Latuconsina, Dino Loupatty, Stenli Reigen Mandaku, Ricky CH Maruapey, Syafrianty Ohoitimur, Ivoni Ohoiwutun, Stanislaus Kostka Patty, Jafar Patty, Julia Theresia Pentury, Emeria Rasviana, Vera Rengifurwarin, Zainal Abidin Saimima, Jamdi SAMSON LAURENS Selanno, Hendry Siahaya, Rosana Ana Marin Soselisa, Pieter S. Sukur, Dilly Ardiany Sulipatty, Desy Talaohu, Simela Tuarita, Jauhari Wulandari, Delia Zacharias, Tehubijuluw Zacharias, Tehubijuuw